Pros: "Bags are no where to be found after landing 25 minutes ago"
Pros: "They were ensuring everyone wore the requirements of masks on the flight or you didn't fly."
Cons: "There was no social distancing on the flight due to it being full. We had to switch out planes which caused an hour delay. No food and no one came for trash which I just left my empty cup on the seat. No flight attendants came through during the duration of the flight. The Wifi didn't work but I didn't need that for once."
Pros: "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"
Pros: "Flight was earlier than scheduled. Crew was good."
Cons: "Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication."
Cons: "I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps."
Cons: "Flight was so delayed that we missed our connection"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Cons: "Original flight came in 1.5 hrs late. Missed connection, then sat on the tarmac for 2 hrs before taking off because the pilot was late."
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Pros: "Kindness of the staff at the airport."
Cons: "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."
Pros: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Cons: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "Nothing spectacular, but nothing bad."
Cons: "3 hour flight and no entertainment options. Disappointed with that."
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "The crew and the service"
Cons: "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."
Pros: "Short flight"
Cons: "It was so ht on the aircraft, Almost no aircirculation"
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Cons: "Six-hour flight. Seemed like a new plane, but no electrical or USB outlets. And considering there were no seat-back entertainment units, we had to use our phones, which ran out of power midway through the flight ... and again, no way to charge. Why not use this plane for short routes and use the better equipment for long flights between big hubs like this one was?"
Pros: "Efficient flight."
Cons: "Our party of four All had separate seated, two kids, even though we checked in at the earliest possible moment our only seat change options would’ve cost $400 to sit together."
Cons: "The lack of entertainment, and the excruciatingly long boarding process."
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "The amount of things to keep you entertained for the long flight"
Cons: "I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Cons: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Pros: "Very comfortable bulkhead seats on upper level. Flight attendants taking care of every need. Fantastic service, good food, great entertainment. We could ask for nothing more!"
Cons: "Despite being listed as vegans, we were not provided with vegan meals. When pointed out to the staff, we were given a small packet of soy crackers."
Pros: "Half the crew was decent making up for the other half. The Asian and Hispanic woman did a great job."
Cons: "No ability to do online checkin both websites were not working. Keep the kiosks but have those helpers be able to jump behind counter to help with checkin."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "On-time arrival"
Cons: "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "The crew was very nice and warm. The seats were comfortable"
Cons: "I have no complaints"
Cons: "The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet."
Pros: "Returning flight had much more entertainment options. I didn't sleep at all during the flight, which was perfectly fine by me because I didn't want to. The crew did a nice job. Complimentary wine was nice."
Cons: "Hated having to pay extra in order to sit next to my wife on the plane for our honeymoon. It was not clear from the beginning about needing to reserve any kind of seat before most were taken."
Cons: "Plane needs updating. Pretty outdated and dirty"
Pros: "Readiness for take off was well organized and quick"
Pros: "The service from flight attendants very goood. Even the chicken dinner was as good as many restaurants serve with tastey sauce and cooked just right with nice tossed salad and even apple pie desert. We got served free beverage 3 times on 9 hour flight from Paris to Dallas. The entertainment options were amazing: So many new movies or video games or e-reader were added plus with individual screen in front of each seat! They will be my first choice. New seats also had extra padding and were more comfortable! Wow1"
Cons: "A little more leg room would be nice."
Pros: "It was a good and comfortable flight and a nice crew allthough it was Operators by AA"
Cons: "The food is not overwhelming."
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "Sea was decent and flight on time wot"
Cons: "Entertainment system ridiculous. Doesn't work on Android or 64 bit Windows. Useless"
Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "On time"
Cons: "Reading knight on plane were so dim they were useless"
Pros: "Flight attendants were really nice and attentive."
Cons: "The plane was old and outdated. You could see where screws were loose. Very disconcerting. The food was awful. Headphones going to Rome were free, they were charging $5 from Rome to New York? Wow. British Airways baggage policies are different from American. Felt like a rip off."
Pros: "It was good, comfortable seats, nice crew thank you"
Pros: "Everything was perfect from the boring to me getting off the plane"
Cons: "nothing wrong"
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
United cancelled it due to weather, yet kayak keeps sending me updates about it.
Pros: "Entertainment available."
Cons: "overall good."
Pros: "Flights were delayed due to hydraulics issues, they got it fixed, turned it around quickly in Denver, made up time in the air, and got us in 20m early."
Cons: "Not sure why they add basic economy passengers to middle seats between others when there are open rows in the back. Would seem like they could set up the system to assign people to seats in the aisle/window first and then start putting them in the middle. We all moved before takeoff, but it would make things quicker and easier if they assigned seats in a more logical way."
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "The crew made up for the delay."
Cons: "The delay and the communication were awful."
Pros: "Everything was on time. I got an aisle seat and I didn't have to pay the ridiculous online fee. Crew were great. Lots of great movies to watch. Free beer and wine. Didn't lose my bag, made my connection which was tight. Very happy."
Cons: "Gate area very crowded."
Pros: "Because we took a bus to the plane boarding was fast - no boarding groups just whomever got off the bus first (me) got on first (me). I love the small planes with one seat on the left and 2 seats on the right. It's great when you don't know if you want aisle or window, you can get both in one."
Cons: "Newark Airport is the worst, and that is not United's fault. However, I'm new to the experience of 'boarding' onto a bus that then takes us to load onto the plane from the Tarmac. Small plane - no frills like wifi, magazines but still a 2+ hour flight."
Cons: "Baggage took a long time to come out. Meanwhile they had the buzzer going non-stop to announce the bags for the entire time from when we got there until they started the belt. It’s around -10 degrees outside so the guys getting our bags are saints and the delay is to be expected, but the buzzer..."
Cons: "Over booked flight"
Pros: "Left on time On board flight entertainment Dimmer/shade adjustment for windows"
Cons: "Unfriendly, frustrated flight attendants Very narrow aisles on 787 Small, tight seats (uncomfortable)"
Cons: "Flight was delayed for HOURS! Would havepreferred to change flights. I had just flown from Italy, stuck in Chicago for hours, get on the plane, would have to pay for any food? That’s not right. Won’t fly United again."
Pros: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
Pros: "crew was friendly. flight was on time. everyone at united, from the people checking me in and taking my bags to the flight attendant were incredibly friendly. I appreciated that--so many workers make a bad situation worse by being rude to their customers. I truly felt that United workers were happy to help."
Cons: "the size of the plane. wow, is it small!"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "Friendly gate attendant. Flight was early into LGA. Going through check in and security was a breeze in Denver, even with the long lines, a lot faster than what was expected."
Cons: "Wouldn't allow me to connect to the "free" entertainment. The leg room was lacking even for someone at only 5'7""
Pros: "Paying for $1200+ for an 8 hour flight to Guam and all the crew fed us was coffee and water plus pretzels. Oh yeah have to pay for a real meal"
Cons: "5 minutes early arrival time."
Pros: "It was excellent all way) thank you."
Cons: "They left without notification"
Pros: "Nothing really stands out as exceptional"
Cons: "The snack mix... that was absolutely disgusting. It was an Asian-style snack mix and I was just hoping for something like pretzels, or peanuts. Not a ball of wasabi"
Pros: "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
Cons: "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."
Pros: "I was pleased that I was able to carry on my small suitcase. The flight was on time and in the same Concourse as the previous flight I needed. That allowed a tighter layover to work seamlessly."
Cons: "I want a nonstop flight from CLE to MAD"
Cons: "No food no entertainment"
Cons: "The personal entertainment was not working."
Pros: "It was two hrs late"
Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Pros: "Got me on an earlier flight, nice guy at the desk."
Cons: "Seats way too small, no food, no on flight entertainment"
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "Cheap, non-stop flight to London."
Cons: "I'm glad that the ground crew id'd an APU leak prior to takeoff, but delayed flight for an hour. Crew was not memorable. VERY limited entertainment options available for a 7-hr flight. Was looking forward to experiencing Austrian Airlines, and upon check-in was pointed to the fine print on my booking: "Flight provided by United Airlines." Was hoping for a flight like the one we took on Turkish Airways a couple years ago -- a very high standard. But couldn't even get comfortable in the seats. The entertainment screen was very difficult to use; if there had been more options I probably wouldn't have been able to get to them anyway. Could barely reach above-seat vents, even when standing. All this was made worse when we had to walk through the First Class section when boarding and deplaning. The disparity between the comfort they experienced and the minimum standards in economy felt like Austrian Airlines/United were rubbing it in our faces that we didn't want to spend more on travel."
Pros: "Love the non-stop service from Newark to Madison."
Cons: "What can you do? This model of jet is just a shuttle train. Only a two hour flight, but the snack is a bit chintzy. Not up to Lufthansa standards."
Cons: "Everything was great"
Pros: "Same as above"
Cons: "Same as above"
Pros: "NOTHING THIS FLIGHT GOT CANCELED"
Cons: "all flights from Madison to Chicago ended up being canceled, but they did not tell us until around 430pm. I ended up having to take a bus after waiting in the airport for 4 hours. If I had taken the bus as soon as I arrived I would not of missed my job interview."
Pros: "I'm home safe"
Cons: "The delay"
Pros: "The patient staff kept the Newark to Boston crowd sane as the 47 minute flight turned into 5 1/2 hour saga."
Cons: "Weather and forgetfulness turned our hopper flight into a 5.5 hour saga. Even though weather was the main cause for the initial delay, the plane then had to be refueled while the passengers sat on the plane, the passenger Act was used not one (but almost twice) and then air traffic control wouldn't organize the retake- off in a timely manner."
Pros: "I liked the price and the time of departures."
Cons: "I didn't like that my flight got canceled and rebooked 3 different times. My final flight got delayed 8 times. I, a 22 young woman traveling alone, got stranded in Washington traveling from New York at 1am because of weather. United didn't give me money for a cab, couldn't help me with a hotel since they were all full and told me they wouldn't be refunding my pet deposit or help with my next flight out pet deposit. I wish I could give them less than 1 star overall. They didn't care about my well being or safety at all. Very disappointed United"
Pros: "Plenty of leg room but I had the very back seat so it doesn't lean back"
Cons: "The very last seat doesn't lean back because of thewall."
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."
Cons: "considerate steward checked for wheelchair at ORD"
Cons: "Gate agent was lazy and purposely gave me my friend's boarding pass and check in tag after telling him that wasn't my name, causing my friend to have issues on her flight after mines."
Cons: "Airline did not provided information ahead of time related to carry on being checked on the gate bc of size. My carry on was small and still was checked at the gate because the aircraft did not have space for it. I was not provided with that information ahead of time"
Pros: "Easy booking.. Service with a smile.."
Pros: "Absolutely nothing, the flight was cancelled and the airline offered little or no assistance."
Cons: "The flight was cancelled and we needed to return home for work the next day. It was the last flight out so we asked about a ground transportation voucher. The telephone agent told us to see the customer service rep at the terminal counter. After waiting inline for almost 45 minutes we asked an agent who was standing there about a voucher. She checked with a supervisor and said they would not provide them, we would have to wait to see an agent. Rather than miss the next bus to be delayed another 2 hours waiting for someone to tell us they wouldn't do anything for us, we left the line and purchased bus tickets. We had to pick up our luggage at the airport because we 'missed' our flight rather having it delivered. We understand flight cancelations but at no time during the process, especially at the airport, did we ever get the impression that anyone cared about us or what happened to us. We will avoid this airline."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Cons: "At least one check-in baggage should be free for the price."