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Pros: the crew took very good care of usRead more about Delta
Pros: the crew took very good care of us
Pros: The crew was nice.
Pros: The crew was nice
Pros: Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future.
Cons: My flight could have occurred or I could have been refunded.
Pros: When I asked for a seat change the crew was very accommodating
Cons: With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere.
Pros: Being on time with everything.
Cons: Really felt happy on time touch down nice journey with delta
Pros: Friendly crew
Pros: The crew was amazing! The seat was comfortable.
Cons: Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected.
Pros: Nothing special
Cons: That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help.
Cons: Wider seats, more leg room
Pros: I like that I arrived at my destination safely.
Cons: My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised.
Pros: This had one of the best attendants I have encountered. She was extra friendly and made us feel good.
Pros: It was a nice flight. No troubles
Cons: The flight was 2 hours delayed.. this cause a lot of inconvienece..
Pros: The service, free entertainment.
Pros: Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc.
Cons: We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience.
Cons: Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business.
Pros: Friendliness of attendants. Quality of snacks.
Cons: Hip room. Leg room.
Cons: Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific.
Pros: Flight attendants were wonderful, seats were super comfortable
Cons: Lateeeeeeee so so so so lateeeee
Cons: Ac not working at last 30 minutes of flight.
Pros: Buen entretenimiento.
Pros: The crew was nice. The cabin very clean. Flight very comfortable
Cons: The landing was a little rough
Cons: The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time.
Cons: We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system.
Cons: They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware
Pros: great flight free movie going down
Cons: no free movie/tv coming back
Cons: All went well
Pros: In flight movies
Cons: The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!
Pros: Very friendly crew
Cons: Seatbelts very short given ample seat size
Pros: Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer
Cons: I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!
Pros: The trip was short.
Cons: I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour.
Cons: No entertainment
Cons: My flight got to New York so late!!!! I missed my international flight.
Cons: Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall.
Cons: There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears.
Pros: Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early.
Pros: Newer plane! Comfortable
Cons: Nothing just great
Pros: The crew was very competent and friendly.
Cons: Insufficient seating area, no meal offered.
Cons: Not enough water on the flight and we landed in a parking lot and shuttled back to the airport.
Pros: The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off.
Cons: I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options.
Cons: On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened.
Pros: I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!
Cons: I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!
Pros: I liked that I was able to get able to get an earlier flight!
Cons: I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!
Pros: 10 minutes early departure
Cons: There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early
Cons: Only food available was pretzels. Not even peanuts or cookies.
Cons: Delta is a terrible airline. They try to stick you with extra fees every time you turn around, and the planes are horribly uncomfortable. The seats on this flight were so cramped I could barely fit into the. (I'm fairly tall but not very big otherwise.) Additionally, we tried to change our flight to a different day that was less crowded, and were told it would cost over $600 per passenger to do so. Highway robbery. I wish Southwest flew to Madison.
Cons: Terrible logistics. Stuck on tarmac because they couldn’t clear the previous plane out of the gate. Fellow passengers missed their connecting flights.
Cons: Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around.
Pros: Flight was earlier than scheduled. Crew was good.
Cons: Nothing. The flight was 30 min. No complaints except for the guy who didn't wear his mask.
Cons: Nothing--everything was great--perhaps the best service I've ever received.
Cons: Same old tiny uncomfortable commuter jet.
Pros: The pilot, crew, etc. was all good. Boarding was great, as was deplaning. There was a lot of communication.
Cons: I'm a tall woman and I was never more cramped. I think in a long flight such as this 2.5+ hours, they should not be using American Eagle jets. They are so tiny and my neighbor and I were practically on each other's laps.
Cons: First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!
Cons: More leg room
Pros: Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice.
Cons: Seat should with choice.
Cons: When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up.
Pros: One of the ladies working was very unhappy with life. The other lady was kind and delightful.
Cons: The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?
Pros: Nothing spectacular, but nothing bad.
Cons: 3 hour flight and no entertainment options. Disappointed with that.
Cons: 2 hour delays on both flights of a round trip
Cons: 4 hour plane availability delay - of course planned on weather but not planning
Pros: You got us there safely.
Cons: Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service.
Pros: Flight left St. Louis on time,
Cons: My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible.
Cons: I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience.
Pros: One flight attendant was very nice and petsonable.
Cons: Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened.
Pros: A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft.
Cons: Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available.
Pros: I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous
Pros: Great seats in first class
Pros: The pilot was great. Avoided turbulence and arrived about 20min early. Easy to find seat and stow bag. Smooth takeoff and landing.
Cons: Alaska airlines was who I thought I was riding with but the itinerary changed past min. Gate change and the airline itself was changed. Really confusing since I printed my boarding pass the night before.
Pros: Everything went smoothly.
Pros: The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless.
Cons: We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day.
Cons: Flight connections time was not enough for mam with infant.we missed the flight should better set up that kind of big airport
Pros: To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal.
Cons: It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car.
Pros: *finally* getting rebooked
Cons: The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle.
Pros: I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me.
Cons: No complaints
Cons: The AA station in Madison (MSN) is notoriously SLOW in downloading bags from the plane and getting them to the baggage claim. So far this flight ot is about 30 minutes from when the plane pulled into the gate and still no bags yet.
Pros: A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice.
Cons: I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead.
Cons: Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up
Pros: Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!
Cons: AA needs better coordination with the horrible La Guardia airport
Pros: Flight was on time, staff was friendly and boarding was organized.
Cons: I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat.
Pros: Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?
Pros: On time arrival
Cons: Everything else
Cons: The storage are very small, by the time i boarded everything was full. I had to hand carry bags and i had to put it in front of me which is a very small space already, on top of that i had the window sit so i had no space to move. it was very uncomfortable, and flight was delayed. We sat there for an hour before taking off but i understand its due to the weather but it was my worst plane ride not worth 300dollars. I will not ride american airline again.
Pros: JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't.
Cons: Everything was great.
Cons: Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion.
Pros: The flight attendants were great and very friendly!
Cons: The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food
Pros: On time. Good leg room.
Cons: Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in.
Pros: Non stop
Cons: Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline.
Pros: I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are
Cons: The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist
Pros: You provide me with the best ticket prices and to me that was the the most important part of of the trip thx
Cons: The airlines charging for your luggage
Pros: Plenty of leg room no entertainment so I dozed.
Cons: People stuffing oversized bags in overhead.
Pros: One I love free sodies and two I love free sodies with a smile. I definitely got both with this flight crew.
Cons: Not enough sodies and I couldn't smell my own farts.
Cons: We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher.
Pros: Entertainment available.
Cons: overall good.
Pros: First flight from STL to ORD was amazing. I was upgraded to 1st class...not sure why. Robert was a fantastic flight attendant.
Cons: There was a delay on my second flight from ord to gsp bc there was some type of miscommunication/altercation with some passengers not wearing masks. I have been traveling since 11 am and it was annoying to have to wait another hour.
Pros: Flights were delayed due to hydraulics issues, they got it fixed, turned it around quickly in Denver, made up time in the air, and got us in 20m early.
Cons: Not sure why they add basic economy passengers to middle seats between others when there are open rows in the back. Would seem like they could set up the system to assign people to seats in the aisle/window first and then start putting them in the middle. We all moved before takeoff, but it would make things quicker and easier if they assigned seats in a more logical way.
Cons: The internet connection was terrible i was not able to see anything that was being offered
Pros: Friendly service
Cons: Cramped seating in basic economy, the upgrade seating wasn’t much better
Pros: Because we took a bus to the plane boarding was fast - no boarding groups just whomever got off the bus first (me) got on first (me). I love the small planes with one seat on the left and 2 seats on the right. It's great when you don't know if you want aisle or window, you can get both in one.
Cons: Newark Airport is the worst, and that is not United's fault. However, I'm new to the experience of 'boarding' onto a bus that then takes us to load onto the plane from the Tarmac. Small plane - no frills like wifi, magazines but still a 2+ hour flight.
Cons: No Wi-Fi and no food
Pros: Flight left on time. There was plenty of room. Nice staff.
Cons: It was very cold on the plane because the valve for the heat was frozen.
Cons: Over booked flight
Pros: Lots of leg room for a regional jet.
Cons: AC was not very good. Very warm on flight.
Cons: Aircraft, cabin crew
Pros: The boarding was quick due to the size of the plane/amount of people. The flight was short- less than 50 minutes.
Cons: It was a 2x2 charter flight with very tight seating. There were some seating issues, and the attendant was a little rude about them to some customers.
Pros: Quick boarding, departed on time, arrived early, good cabin communication
Cons: This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time
Pros: Efficient crew. It
Cons: It was good overall.
Pros: the fact that the flight arrived on time without delay and the gates were easy to locate.
Cons: How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one night hotel booking to two nights.
Cons: Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required.
Pros: Fast boarding.
Cons: The flight was half empty and when I tried to move a row ahead of me (from economy to economy plus), the flight attendance rudely told me I had to move back to my seat since the economy plus seat was $70 more. However, a reasonable airline would upgrade their customers to first or economy plus to not only appease their customers but to fill some empty seats. Therefore, I had to spend the entirety of my redeye flights crammed next to someone while I was looking at an almost empty economy plus section. Also, we boarded earlier than expected but we spend an extra hour on the flight waiting to take off. I would not have minded boarding early if we had taken off early, but we took off an hour later.
Pros: He was the epitome of the Friendly Skies. Chatted with whom wished to chat was quite near those that wanted to snooze on this early morning flight.
Pros: Boarding and flight went smoothly and on time. Too short for food or entertainment
Pros: The crew on the plane was nice and helpful.
Cons: I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations.
Pros: Everything was excellent! I even got upgraded to a window seat!
Pros: Service was excellent
Pros: That I didn't have to walk to Fargo. I wasn't dragged off a plane.
Cons: 3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period.
Pros: I managed not to use toilet.
Cons: An epic storm (April 27-May 4) caused my bicycle tour across MO to flood out during our trip. Rescheduling my flight back to CA cost &230..same price as RT. Gouging people leaving a massive flood! The governor of MO declared a State of Emergency yet my trip cancellation insurance didn't cover what was clearly beyond my control. I'm left with some hard feelings.
Pros: Crew members were awesome and very attentive both at the airport and on board.
Pros: smooth flight, good service
Cons: hold up to board family with 2 much luggage, overhead bins 2 small
Pros: Professional staff, landed safely, the NY skyline is gorgeous
Cons: Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane
Cons: Flight was delayed so long I missed my connecting flight and spent 18 hours traveling rather than 8.
Cons: Seating...loudness..cost of beverages..getting/storing baggage. Aesthetics
Pros: Got me on an earlier flight, nice guy at the desk.
Cons: Seats way too small, no food, no on flight entertainment
Pros: For the most part the ride was nice.
Cons: Seats were so small
Pros: Because of a 10 minute fix, we had to wait an additional 40 minutes for paperwork. I missed my connecting flight because of this.
Pros: Flight was pleasant.
Cons: My luggage was left behind and it was an awful experience! My medication was in my luggage and could not use it which made me suffer tremendous pain and discomfort. No one got back to me to offer compensation!
Pros: Both flights left on time and arrived at least 20 minutes early. My bag arrived at the baggage claim ten minutes after I arrived, and all went very well. I'm grateful.
Cons: All was perfect
Pros: Excellent crew
Pros: The boarding process went smoothly and was on schedule.
Cons: Overhead compartment filled up and it was hard funding space for my bag.
Pros: Same as above
Cons: Same as above
Pros: Was able to get on an earlier flight
Cons: The delay. It was approximately a 2 hour delay getting to Arcata.
Pros: I liked the price and the time of departures.
Cons: I didn't like that my flight got canceled and rebooked 3 different times. My final flight got delayed 8 times. I, a 22 young woman traveling alone, got stranded in Washington traveling from New York at 1am because of weather. United didn't give me money for a cab, couldn't help me with a hotel since they were all full and told me they wouldn't be refunding my pet deposit or help with my next flight out pet deposit. I wish I could give them less than 1 star overall. They didn't care about my well being or safety at all. Very disappointed United
Pros: Wifi on flight
Pros: Plenty of leg room but I had the very back seat so it doesn't lean back
Cons: The very last seat doesn't lean back because of thewall.
Pros: Gate agent was great.... Have me an edit row seat. But my 90 minute flight from St Louis, led to a 40 minute wait for my bag
Pros: we were 10 minutes early to the gate
Cons: super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people.
Pros: Absolutely nothing, the flight was cancelled and the airline offered little or no assistance.
Cons: The flight was cancelled and we needed to return home for work the next day. It was the last flight out so we asked about a ground transportation voucher. The telephone agent told us to see the customer service rep at the terminal counter. After waiting inline for almost 45 minutes we asked an agent who was standing there about a voucher. She checked with a supervisor and said they would not provide them, we would have to wait to see an agent. Rather than miss the next bus to be delayed another 2 hours waiting for someone to tell us they wouldn't do anything for us, we left the line and purchased bus tickets. We had to pick up our luggage at the airport because we 'missed' our flight rather having it delivered. We understand flight cancelations but at no time during the process, especially at the airport, did we ever get the impression that anyone cared about us or what happened to us. We will avoid this airline.
Pros: Rain delayed our take off but most of the time was made up. No complaints!
Cons: Forced to check our carry on suitcase even though there was plenty of room above the seats.
Pros: They got me on a flight home that night
Cons: I had to wait 4 hours in the St. Louis airport and 4 hours in the Dallas airport. Was a very long day!!!! I do not like to fly American Airlines and that was the only flight that was available. The plains are small and cabin pressure always hurts my ears.
Pros: Flight was on time
Cons: I wish we would have known ahead of time that we needed our own personal devises to watch a movie. We would have been better prepared. We didn't" have long to download the Intied app and for some it just wouldn't load so they could watch a movie. I also wish there was a better selection of movie to watch.
Cons: 4 h delay
Pros: I got safe and sound
Cons: Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service
Pros: Crew was amazing. Felt safe from check 8n to arrival
Cons: Second flight that was not on time. Seat was a bit uncomfortable.
Cons: The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased.
Cons: It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again
Pros: Crew was wood
Cons: I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all.
Pros: I only chose this flight because it is direct to Guadalajara.
Cons: Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers.
Pros: The pilot was funny and engaging
Cons: I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous
Cons: Everything’s was worse I never use this aerolíne very upset
Pros: How punctual they were!
Cons: If the air conditioner was better.
Cons: Everything went well.
Cons: Deliver bags
Cons: Staff, food, clean, entreatment, in one word, everything
Pros: Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico.
Cons: Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one.
Cons: Give the drinks at least for free
Cons: a lot
Cons: Volaris only offers snacks for sale. I wish they also offered the sandwiches they show on their menu
Pros: Boarding was fast.
Cons: Flight was delayed.
Cons: You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent...
Pros: This was an on time flight
Cons: The seats are not confortable
Pros: The crew was friendly and helpful
Cons: The seats were very uncomfortable, the boarding was confusing and took a long time.
Pros: The crew
Cons: Baggage limits
Cons: Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars
Cons: Light free snack
Cons: Not having to walk in the rain to terminal
Pros: La organización para salir en tiempo
Cons: Yo viajo seguido por esta aerolínea y por otras también. Y desde hace no mucho tiempo veo que ya no es posible seleccionar tu asiento sin costo ni siquiera cuando el check in está abierto. Esto se me hace ya una exageración de querer obtener utilidades de todo. Es un absurdo, pues todos nos vamos a ir y es una causa de molestia y que me haría pensar a mi y otros muchos en no comprar más con ustedes. Entiendo que quien quiera asegurar su asiento desde mucho tiempo antes pague por este servicio. Pero no al momento de abrir el vuelo. A veces viajamos acompañados y resulta imposible sentarse juntos. En mi opinión y de muchos amigos que viajamos con ustedes esto nos tiene en desagrado y ocasiona que adentro del avión andemos cambiando lugares y retrasar los despegues.
Pros: On time
Pros: The crew was helpful and professional. The plane was clean and orderly.
Cons: The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness
Cons: 5 hr delay
Cons: They don't follow procedures for all, if your white and speak English then you won't ask for nationality, if you are brown and speak the native toung you will be asked if you are a citizen to that country or if your flying with a visa mean while they have the passport in their hands. return flight was canceled with not much notice
Cons: No TSA Pre Dirty plane Rude staff
Pros: Tight seats
Pros: No water you have to pay
Cons: For everything they not given you a glass of water
Cons: I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!
Pros: Everything but the seats were fine.
Cons: Seats were terrible! Bumpy, uncomfortable to sit on even for the hour flight.
Pros: I liked nothing, literally nothing.
Cons: Between almost making us miss the flight because they couldn’t identify or scan the boarding passes THEY printed out (which were just little stickers on the back of our passports with no information), the flight was over 45 mins late! Additionally, the pilot said it was flight 911 to Los Angeles and then laughed and corrected himself to flight 900 - are you serious? Not a joke.
Pros: The food and the place
Cons: The weather to hot
Cons: That it wasnt a real ticket and i had to buy one at the airport. Help was useless and everyone pointed fingers at each other. If volaris made a mistake that is irrelevant... i gave my money to you guys not them and you as a middle man did not live up to your part of the bargain
Pros: Travel time
Cons: No real food only snacks
Cons: Tried to pre check a day before the flight using Volaris app and wasn't able to complete the process, as the app was timing out and it was forcing me to buy a seat in the plan, which I wasn't interested in. It seems to me that the airline is trying to nickel and dime you in every opportunity they have as they wanted to charge us 50 USD extra as our carry on luggage was under the 22 LB restriction but our backpack added 2 pounds. I have never seen an airline that is weighting each and every passengers backs and purses during the boarding process to see how much more money they can get per flight. Also, I found it kind of funny that after take off the flight attendants were selling the empty seats in the front which didn't had more leg room (not first class) but were just closer to the cabin. You are already charging for sodas, CAN YOU JUST STOP THERE?
Cons: We had to pay $150 I’m extra charges for our luggage and carry-on.
Cons: Everything was the worst experience ever
Pros: All thank you for your support. ☺
Cons: All attention to clients. Thank you
Pros: Left on time and arrived early.
Cons: Was not offered water or snacks. Good thing i brought my own.
Pros: Flight got dekayed, staff neber smiled, rude!!! And i have neber felt such tublences in my life time. Flight attebdants did not bother to say thank you or one smile but talk to others of their own i find it rude!!!! I asked fkr water, brought to me 10 min late and was not cold or fresh in a plastic cup???
Pros: Well received and very helpful during check-in of luggage.
Cons: They changed the boarding gate and i missed the announcement.
Pros: Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options
Cons: Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface
Pros: I was surprised that the flight was completely full despite a pandemic
Pros: Boarding was quick and painless.
Cons: Better seating arrangements. They announced that we can change boarding passes to new seating but only after scanning our boarding passes. Then said No way because we already boarded.
Cons: the flight was cancelled and never re booked.
Cons: The flight was cancelled and we were only notified once we reached the airport. I will never fly Frontier again.
Pros: That I made it there in one piece.
Cons: Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier.
Pros: It was a safe flight
Cons: The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours.
Cons: Frontier seats are minimally padded and do not recline. It's difficult to sit in them for more than a couple of hours. Our 3.5 hour flight turned into a 7 hour flight after being unable to land because of storm conditions, circling for over an hour, and being rerouted to land at another airport for refueling before finally heading to our destination. It has been a week and our backs are still bothering us. We flew Frontier because it looked cheaper but after paying for luggage, seats, and food we would have been way better off to have flown on Southwest. We will never fly Frontier again.
Pros: Nothing was positive while using Frontier Airlines
Cons: Everything was pretty unpleasant: 1.) hidden baggage fees ($45 round trip would be one thing for a CHECKED BAG, but $90 collectively for the round trip is FRAUDULENT) Especially when most airlines don't charge for carry on bags or it's at least calculated in the final cost. At first when I booked this trip with FRONTIER $180 for my tickets looked like a decent deal, UNTIL I WAS TOLD AT THE COUNTER THAT I HAVE TO PAY $45 each way for a FRIGGIN CARRY ON BAG!! turning my reasonable and anticipated $180 trip turned into almost a $300 (NEARLY doubled my cost!) had I known I could have at least packed more into a checked bag for that price. 2.) my flight was delayed 4 hours on my outgoing flight, cutting into my personal time off and no compensation or even a kind gesture like a free McDonald's sandwich when you land...you guys really have poor quality and seem like you don't really care about the paying customer 3.) staff seemed clueless and didn't know how to answer customers questions as to why our flight was delayed!! 4.) mechanical issues with plane were the cause, or at least that's what the copilot or captain Just HAD TO MENTION TO US RIGHT BEFORE TAKEOFF, causing everyone to stir and raise eyebrows. 5.) to top off him mentioning the mechanical issues they were having with the plane the flight was rough..I've never been more tense or anxious on any of the other 30+ flights I've taken in my life. Pilot didn't seem to know how to handle turbulence.
Pros: The price and schedule choice
Cons: They try to trick you into buying other things and speak in a condescending way on the website. There's no entertainment not even a magazine. The seats which are super ridiculously tight don't recline and there's no cushion for your head. You have to pay $3 for a soda and the batteries are so small you can barely fit which is great when there's pee all over the floor. The outbound flight was delayed over an hour with no explanation and perfect weather. When I asked for more water in the tiny cup, she poured it half way. I guess they are really trying to save money. Makes me wonder they took shortcuts on safety to save a few dimes.
Cons: All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats.
Cons: I am a 75 year old female and I did not hear the overhead page for early boarding, as I am a little slower to get on the plane and would appreciate the extra time to get into my seat. When I went to board the plane (zone 3), another passenger and his girlfriend wanted to sit together and refused to move out of my window seat, even after I told the gentleman I paid for that seat, including extra ($6) for the window seat. I felt I was bullied me out of my seat that I paid extra money for and because then another passenger in the other row yelled at me to "sit down" so I would not hold up the other passengers from sitting down in their seats. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. I know I could have called the airline stewardess but felt pressured to stay where I was because of the other passenger I had to sit next to who had yelled at me earlier. I wish there was more of an attempt to let elderly passengers board first.
Pros: The seats were spacious
Cons: When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers.
Cons: The flight was delayed 5 hours, and we were offered a $100 voucher that would be emailed to us immediately after the flight takes off. I approached the desk to verify with an employee pre-boarding to ensure I will receive this voucher. She was annoyed with me from the start repeatedly saying it will be emailed after takeoff, which was NOT my question. My question was to verify that the email on file was correct. She had a very hard time getting this to her head. However, it has been over a week and I have yet to receive this voucher. Unless, I receive this voucher I will never recommend this airline.
Pros: Not much.
Cons: Frontier Airlines Lost My snowboard bag. No electronic system to track bags means you must rely on their human communication, and this is terrible. I can't believe they haven't invested in this type of tracking system....its 2017!!! Very bad customer service. No communication or mis communication on status of lost bag. Really they have no idea where it is. Promises to deliver lost bag at certain times and never do. Took time out of my day to stay home and wait for bag between 12pm - 6pm as they asked. Never showed up. Never called to say they wouldn't be showing up. They did this to me 3 times! It's 1 week later and I still don't have my bag. My ski trip was completely ruined. I've flown domestically, internationally, and I have never felt so uncared for as a customer. Tales of this terrible airline were told to me before I chose it. I can't stress this to any future potential customer. Choose another airline. Not worth it no matter how low the price is. Hidden baggage fees and terrible customer service will get you in the end!
Pros: The crew.
Cons: My first flight was canceled without notice, it was a 1:30AM flight. Had to sleep in the check in area of the airport until we could get our next overpriced tickets that will not be taken care of by their 3 options they give you. This shouldn't have been placed as the cheapest tickets available with out big red warnings that it is only cheap if you have no bags. $40 more would have given me free check in bags and a far better in flight experience on another airline. Spread the word to never fly Frontier.
Pros: Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter).
Pros: What did I like? A safe and smooth flight from San Fran to Chicago and back.
Cons: The seats are cramped and don't recline. I'm an average weight and height and normally don't have such a hard time resting despite long flights, but both flights were uncomfortable. In addition, the flight from Chicago to San Francisco was HOT and no drinks are offered without payment - everything on Frontier is extra $$$ - a bit of a turn off. I'm an avid Southwest customer and I think I will be going back to them even if the flight 'seems' cheaper when searching Kayak. I appeciate you asking about my experience. I love Kayak, but won't be flying Frontier again. I'd rather spend up to $200 more for Southwest to get: comfy seats, free bags, cabin temperature comfort, on time flights, drinks and snacks. It's worth it.
Pros: Once we actually got in the air the flight was fine. Didn't take too long and the crew were lovely in getting us what we needed.
Cons: We were delayed because of weather first at the gate and then for almost 2 hours after we boarded but were left on the tarmac unable to take off. This is the part that bothered me the most. Perhaps the airline didn't know we would be held that long but on the plane once they told us the crew also got a bit annoyed after 2 hours when everyone needed to get up to use the bathroom which should have been expected since they literally had us waiting and going no where for that entire time. This situation could have been handled better and communicated more clearly upfront to the passengers. It probably didn't make a lot of sense to board us to only have us wait another 2+ hour stretch.
Cons: The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking.
Pros: O'hare airport.
Cons: I was unable to print a boarding pass at one of the many kiosks - it informed me I needed to speak with a Frontier agent. The line for the agents was about 2 hours long, too long to wait to make the flight. After being told by a frontier employee that I'd just want to get in to the line to rebook on a later flight (9 hours later) I proceeded to speak with a momentarily vacant agent who, helpfully, printed and handed me my boarding pass. I arrived at the gate to a closed door and ended up needing to rebook anyway. I decided to just not go on the trip.... wasn't worth having to deal with Frontier 2 times in one day.
Pros: It was SUPPOSED to be a round trip. I arrived at LAS an hour before departure, and tried a kiosk. It advised me that I needed to see an agent. I get in line. 19 minutes later, I am informed that even though the plane is still at the gate, I missed the 45 minute deadline,and cannot board. The agent will not help me to book another flight, but gives me a paper with an 800 # on it. I am told that all of the next days flights are sold out. I managed to get a $287 flight t 6 am the next day, on a different carrier. When I arrived at Ohare for the return leg, I was charged $40 , for my carryon. When I expressed my displeasure at the charge, I was told that Frontier was a low cost operation and should not be surprised that I would pay more for extras. My response to that is "When did customer service become an extra, for which I should be charged?" I have found your corporation to be an overpriced low service airline, a soulless company intent on squeezing every cent out of each transaction, while providing even less than the bare minimum to the sucker who buys a ticket.
Pros: I really liked the brand new and updated Airplane. The fit and finish was quite nice and the electronics and lighting were nice.
Cons: The crew was poorly trained in virtually all aspects of their duties. They had no coordination among themselves and ran around like a bunch of chickens with their heads cut off. One attendant yelled at a passenger at one point. They kept turning the lights on and off abruptly and made a HUGE deal about throwing away the trash because otherwise they will get stuck doing it all. The intercom system was also abused as the attendants made, at times foolish announcements, with a different attendant speaking almost each time. One would almost yell while another would speak very softly. The intercom system and speakers on this plane, particularly from the cockpit, when the captain spoke, sounded like it was from the Vietnam War era. For a brand new airplane, this was a disappointing shortcoming in the technology. We experienced excessive turbulance for the majority of the flight as well. I do not know if this is something the pilot is able to overcome but on this flight, it certainly was an issue as i almost had to vomit from all the very abrupt and excessive motion. I would not rate this as one of the better flights i have been on.
Pros: I actually like that you cannot lean your seat back. It's too imposing on the passenger behind you.
Cons: They charge extra for everything. Every seat has an extra charge except for the middle seats in the very back row. Once you've paid for your seat and for your carry-on bag(!), you've paid as much as you would have flying with Alaska, American, United, etc. There was no entertainment whatsoever on a 5 hour flight (not even for purchase) and no snack provide either. I believe there was food for purchase but I didn't even look at it. Also, they do not support TSA pre-check. This would have been something the representative I called should have informed me of but instead she told me she had updated my records. So in addition to the fee gouging, their staff are either uninformed or outright dishonest.
Pros: Crew on the plane was super nice and cared for us.
Cons: Check in process was HORRIBLE. I initially showed my military I.D in order to check into my flight. All U.S Navy service members that are attached to a ship have a sticker on their I.D that states their ship and department. The lady that was assisting me accused me for having a fraud military I.D as the sticker ONLY hides what branch I serve in. She accused me for hiding information on my I.D as she tried taking the sticker off as I need that sticker to get on and off my ship. I was also accused for not looking like my military I.D picture. That picture was taken during boot camp as my head was completly shaved and I had no facial hair. I obviously grew out my hair and had facial hair as I was in a leave status. I was not required to shave for the duration of my leave. She also asked why I was not in uniform. The lady assisting me failed to realized that active duty members do NOT have to be in uniform every second of their waking lives. She did not believe I was in the U.S Navy and was super disrespectful. I just gave her my Illinois I.D to avoid any other trouble. I'm not a confrontational person so I just tried to avoid creating a scene in front of everyone. She was not wearing a name tag so I called frontier to make a formal complaint. I will not be flying with frontier anymore. Thank you.
Cons: After pushing the flight back twice, they then bumped the flight back up and changed the gate without making an announcement throughout the terminal. I also received a text notification indicating the flight was delayed, but not that it was moved up again and the gate had changed. They only called our names after it was too late and they would not allow us to board. They left seven people standing at the gate as they pulled away. The earliest they could rebook us was 2 days later. Book a budget airline, get budget service. Will happily pay more next time for a different airline.
Cons: We landed in Denver and landed a little behind schedule. The flight was below average as the pilot was navigating in "bad" weather. It was not even raining. Once we landed the pilot continues to get on the radio to tell us we would be sitting for 10 minutes. After over an hour we finally moved to a gate. Now that we are over 1.5 hrs after our schedule time frontier took over another hour to get the bags to baggage claim. This is embarrassing for a company that is inflexible in changing flights, charges you to pick a seat, charges you to check a bag, and charges you to carry a bag on. They should return all their customers money from this flight I will not be flying frontier again.
Pros: Boarding was quick.
Cons: Flight delayed due to "changing of aircraft "- we taxied off the runway over an hour late. Nothing like getting to the airport early and then waiting even longer due to the airlines mistake. The plane was disgusting- food and crumbs all over the floor (not exaggerating). Add to that Frontiers extra charges ($40 for a carry-on and anywhere from $5-25 for choosing your seat) and no drink service (not even a water) offered to us- it was terrible. Thankful it was a short flight and we were safe but for what we paid and the delay factor l wish we would have just drove. While l now know to do my homework ahead of time, Kayak should list airlines that do not include at least a checked bag with the price.
Cons: We arrived to check our bags in at the airport about 2.5 hours before our flight. We noticed a rather larger line, so we were comfortable that because we had arrived so early that we would be just fine. Oh to the contrary, the line grew and with it everyone's mood changed. Half an hour passed and we could not find one clerk to explain why the line was not moving. This was the flight back from Nashville heading towards Chicago. In a huge rage, a woman traveling with what seemed to be her mother and two children finally hit a tipping point. She demanded to speak to a clerk and basically had to stalk their office until one came out. Apparently, in Nashville, the check in crew does not begin to check bags in until about an hour to forty-five minutes before your flight. I just couldn't get that through my head. If TSA, got forbid stops you, you're screwed. I will never fly with this airline again. You have to pay to even have a carry on with you, any kind of normal seat selection, seats are paper thin, and service was the worse. I get the cheap prices, but they're not that cheap in order to deal with all this mess
Cons: I've always been dedicated to Frontier but am quickly losing hope. They gave our gate away to another flight that was 3 hrs late. While boarding that flight, the gate attendant announced the Captain was on the wrong plane so passengers deplaned and started over. Our gate changed eventually. When arriving, our gate wasn't ready, and the crew had difficulty pulling in. We had a 2 hour delay with 40 minutes waiting for our baggage. Very poor communication. We found out more info on line than at gate. This was coming home. My story getting to Chicago on Frontier was as bad if not worse. Many other stories were being shared as well. Sad to see an airline that fought so hard to survive treat their loyal customers like this.
Pros: The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up
Cons: Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese
Pros: Not much.
Cons: The flight was delayed for over three hours. At destination (Seattle) the Link Rail system was closed and I had to pay $50 for taxi service. This was an unplanned expense. I can forgive issues with planes and reasonable delays but there was little or no concern about leaving passengers stranded at the airport. The $50 discount on a next flight with Frontier (which won't happen) is of little use. I would have appreciated some help with getting to my destination and room accommodations. Do you know how hard it is to make arrangements at 2:30am at the Seattle Airport. No food, no ride, and had to get someone to let me into my room early in the morning.
Pros: We arrived in Las Vegas 20 minutes early.
Cons: 1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!
Pros: The room between seats in the cabin.
Cons: Our flight was delayed 2 1/2 hrs. We were told we would be updated every 15 min. Not! Finally a plane was coming from 2 terminals away. It took over 45 min to get to our gate, with no updates every 15 min. Emails updating our flight status reached us as we were on board the airplane. Not helpful. We reached home at midnight when we had planned to be there by 9pm, in order to shop before Sunday. Even though we weren't in a time crunch to arrive, my time is obviously not valued by this airline. I will make every effort to NOT fly this airline in the future.
Pros: The pricing of the flight was great in comparison to other airlines, the flight was also on time and a bit early arriving to my destination. I did do my research prior to flying with frontier and noticed that many other travelers have complained about the added costs; the airlines website states that you have to pay ahead for baggage and carry-on's prior to arriving at the airport otherwise it'll be a lot more expensive there. I paid for luggage each way, no carry-on during this flight but did choose my seat ahead of time as well as I was traveling with my husband.
Cons: The bathroom was not clean and smelled terrible - this should definitely be looked into as airplane restrooms are pretty gross already (also being pregnant, the smell was even worse). You don't get a complimentary snack/drink on the plane light other airlines but the ticket was about $100 cheaper than competitors so it wasn't anything to really complain about.
Cons: Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous. I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added.
Cons: Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous.
Pros: On board crew was very nice and were very entertaining.
Cons: I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it.
Pros: Nothing really.
Cons: Frontier advertised cheaper fares but when all the nickel and diming is done (like the baggage fees, seating fees, in flight drink fees) your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!! Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice.
Pros: On time on the way out.
Cons: Bought the ticket in Chicago because it was cheaper than flying out of Madison or Milwaukee. Even if I paid for a bus ticket from Madison to Chicago. When I went to check in it took 5 phone calls and 1 1/2 hours later. The reason for the call was the carry-on baggage charge which was astronomical and my question was is the $40 for round trip. Which it wasn't. Also, I was unaware of all the additional charges, seat, bottle water, soda etc. The biggest problem was no WI FI on board. I need to work while I was in the air for 4 hours. It took 5 phone calls because I couldn't understand the person trying to answrer my questions. I also couldn't check in because Frontier was not compatible with my IPad. Talk about getting frustrated. I had enough stress traveling for business. On the way back we were backing out to the runway heading to take off and the captain announced that he was turning around because a passage was vomiting due to overindulgence of alcohol. 45 minutes later finally backed out to take off. I barely made it to my bus. Thank god I can run fast. What a nightmare that didn't need to happen. It would have been way cheaper to fly out of Madison or Milwaukee. What really PMO was socking us traveler additional charge for so called peak time. WHO DO YOU THINK BAILED YOU OUT IN 2001? Your should be ashamed of yourselves.
Pros: The crew was courteous and professional.
Cons: After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN.
Pros: The crew.
Cons: The crew was fine. At no time was I made aware during my booking that I would be charged for a carry on and or checked bag. The total cost added $205 each way for 4 passengers to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous. The cost of baggage went up ten dollars from what I was quoted when called customer service to inquire about the prices on preselected seat assignments the day before departure. The seats do not recline and are very uncomfortable. The flight was delayed by five hours and no food vouchers offered. I would not fly frontier again nor recommend to anyone.
Pros: Frontier staff in SFO (San Francisco) friendlier to passengers than ORD (Chicago). Kept luggage at SFO for pickup when I arrived
Cons: Missed flight by 10 mins. Was able to check-in 1-hr before a domestic flight and get my boarding pass printed. However, the attendants were not interested in expediting me, and 4 other passengers going on the same flight, through security. Ultimately, 5 passengers with boarding passed missed their flight even though we had arrived to the airport and checked-in at an appropriate time! After the plane left, an attendant assisted a passenger to rebook their flight, but then left to go on break and left 3 of us stranded. Very few Frontier attendants available to help us. Had to pay $225 for another same day flight to SFO using American Airlines. Learning points: - hard deadline, need to be at gate 10 mins before departure time - lofty and esoteric reimbursement process - Frontier does not participate in TSA Pre-Check, so arrive 2 hours ahead of departure time for domestic flights - Frontier does not participate in other airline organizations, so unless you rebook with Frontier you are paying full price for the new ticket
Pros: Not much to say about the flight...it was a standard coach-class flight. At least they got me my drinks when I wanted them.
Cons: I felt deceived about the price. Like probably most people, I shopped around for a ticket, and Frontier appeared to have the cheaper price. I was shocked to find i had to pay for a carry-on, and more shocked i had to pay for a seat. So, in total - post-purchase, I had to spend another $150, roughly 46% more than the ticket price I booked. I get it...the state of the airlines, paying for baggage is becoming a thing. but this was just another level, without warning. it was a bait and switch. I won't fly Frontier again.
Cons: Everything. Frontier is awful and I will never fly with them again. They cancelled the flight for "weather" more than 12 hours in advance. By the time the flight was supposed to leave, flights were taking off from O'Hare without any problem. Next, they could not have been less cooperative in helping my find an alternative route to San Fran. After more than 2 hours of arguing with Frontier personnel, they magically found a way for me to get there via Denver. Finally, once I boarded the flight to Denver, the crew could not have been any less competent. I saw at least two instances where they had given away the seat of someone who had checked into the flight, then had to scramble to find them a new seat. Frontier is the worst.
Pros: The boarding process was easy enough.
Cons: The crew was absolutely clueless. Half way through the flight no less than 6 sleeping passengers were woken and shuffled about because they discovered two other passengers had seated themselves in the priority area. I understand the desire to ensure passengers are seated properly. However, it was ludicrous to wake 6 people who were not at fault for this error on their part. They should have been more vigilant at the start, or left the rest of us alone after the fact. Terrible understanding of customer service. Also, our flight arrived early, however, they didn't have the appropriate gate available. Poor planning as we knew we'd be early about half way through the flight. Would not fly again, not because of the disorganized gate business, however, there's a real lack of customer focus on this airline.
Pros: I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience.
Cons: I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience.
Airlines flying from Illinois to Madison have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Madison
Masks required on board, masks provided on flights from Illinois to Madison
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Madison
Testing for antibodies, testing for symptoms for flights from Illinois to Madison
Waiving of change fees. Search flexible flights from Illinois to Madison