|Flights Arrive in||London|
|Flights Depart from||Sydney Kingsford Smith|
|Airlines||Virgin Atlantic, Etihad Airways|
The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable.
The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky.
The flight felt so short, service was amazing, food was good. Great overall experience.
Crew were friendly and courteous
Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners
They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone
The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent.
Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved.
Food menu need to be modified.
Add chicken biryani, chicken shawarma etc.
Flight delayed Baggage lost & didn’t receive upon arrival
One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them.
Very old aircraft
Quick boarding, on time , provided water and sandwich on a 1 hr flight free
Nothing everything was excellent
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