Pros: "comfortable seat, more room for legs"
Cons: "the altitude reduced too fast when we approach to boston"
Pros: "Earache and headache"
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Cons: "Delayed 3 hours!!! Freezing cold in the plane. Small plane. Bumpy flight."
Pros: "Good service and smooth flight!"
Pros: "Jetblue is very dependable"
Pros: "On time, smooth, appreciated coffee and snacks. Quick de-plane. Very pleasant personnel."
Pros: "The landing was great"
Cons: "It was not s dislike, I did not use the entertainment offered so not able to rate it properly-and the snacks -no complaints-they were quite nice as snacks go,just not a big snacker"
Cons: "Did not work ....info screen. Blacked out.."
Pros: "Exoected servuce to be like a discount carrier. Instead it was like an airline from the 1970's. Actually fed you more than 3 peanuts. Loved the legroom. Flight attendants acted like they cared about their passengers."
Cons: "No complaints. Headline says it all. New favorite domestic airline."
Pros: "Crew was friendly and helpful probably after a long day due to delays. Gate agent was able to find a seat for me on a flight that arrived earlier than my original flight that was delayed for 2 hours."
Cons: "TV kept losing signal during the flight while the other two screens in my row maintained their signal."
Cons: "Delayed over 2hrs"
Cons: "The flight was delayed"
Pros: "Complementary upgrade was a pleasant surprise. Will definitely fly Jet Blue again!"
Pros: "Confortable seats"
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "I liked that the stewardesses were attentive."
Cons: "a Bit of a rough landing."
Pros: "Convenient and fast"
Pros: "5 hour weather related delay"
Pros: "Great and easy flight to Boston. Pleased with all of the leg room and snacks."
Cons: "The TVs were not working and shutting off sporadically."
Cons: "No satellite TV and overhead lights due to mechanical issues."
Pros: "Quick boarding"
Cons: "Rude staff"
Pros: "A little more leg room than usual in coach"
Cons: "Entertainment system didn’t work."
Pros: "Self check in kiosks are great"
Cons: "Disgusting snacks. I threw mine away after eating 1 chip. Very rocky landing."
Pros: "Extra foot rm. Clean"
Cons: "almost an hour late"
Pros: "The service and timeliness was excellent"
Cons: "The machines to print the luggage tags were not working so we had to stand in a long line - after I had checked in and paid the fees the night before to avoid that."
Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."
Pros: "I got home"
Cons: "Delayed due to yesterday’s storm by 2 hours. I wish the airlines could let people know a bit earlier so we don’t just sit in the airport."
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "Flight was delayed"
Pros: "It was a good flight"
Cons: "that flight was canceled. customer service is bad. they made it so hard to get refund."
Pros: "She was very happy with everything"
Pros: "boarding seemed faster and effortless"
Cons: "older tv screens, can we get hd?"
Pros: "Boarding was simple, the seats were spacious, the flight was easy, the landing was smooth. I love flying with delta!"
Cons: "I have nothing negative to say with my flight today."
Pros: "On board staff and those at gate."
Cons: "Ticketing counter employees and process. Had to wait for more than an hour for service. Got up at 3am for 6am flight...apparently it was known in the night there were maintenance issues. Would have been nice to alert us at home."
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Pros: "$100 credit for delayed flight."
Cons: "Flight delayed over 5 hours. Plane was a mess. Mixed responses from all JetBlue staff as to the causes of the delay from the airport staff to the customer service staff in the call center."
Pros: "Fast, comfortable. Couldn't ask for more."
Pros: "Snacks are always great."
Cons: "Service could've been a little bit better. Wasn't terrible, just wasn't legendary."
Pros: "I communicated to your crew that since you were 2 hrs late, and I had a 2 hour connection time in BOS for my PEK flight, I might miss that flight. Your crew communicated this to your BOS office who sent 2 persons waiting for me at the gate to transfer me to the Hainan Airline terminal. I was also allowed to be the first to deplane. This level of service is superb and first rate."
Cons: "TPA departure was 2 hours late."