Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Cons: "A/c didn’t work in the plane. Departed 40 mins late. Seats were terrible and uncomfortable. Way too hot in the cabin."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Pros: "Food, comfort, direct flight"
Cons: "Crew members were short and rude with almost all passengers"
Pros: "Everyone, including crew and groundstaff were helpful and pleasant. The flight left and landed on time."
Cons: "The seats were not comfortable and not enough leg room."
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Cons: "Flight ended up being nearly 3hrs delayed. And there was little to no communication on the status of the flight while we were waiting."
Pros: "comfortable seat, more room for legs"
Cons: "the altitude reduced too fast when we approach to boston"
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "This time within the last couple months the trip a lot better."
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "Crew was perfect. Seats were comfortable. Flight was smooth"
Cons: "The TV screen was tiny and staticky. My tv was discolored but when I looked around others were also so it wasn’t just mine. Snack choices could have been better and they should offer you more than one small bag of chips"
Pros: "Cleo, our fly attendees made us feel right at home!"
Cons: "86 year traveling I had to get wheel chair to escort my Uncle I was not flying. Had to return to gate to get a gate pass after arriving at third floor so I had to wheel my uncle downstairs again. Then was told by overwelmed employee named Daisy that I had to stand online again."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Cons: "It was a pretty full flight but the ride was comfortable, flight crew friendly, and the ride pretty steady all the way to Dallas."
Pros: "The pilot was great and excellent landing for a safe return home!"
Cons: "Both my arrival and departure were 45 minutes delayed and this wasn’t communicated to anyone. The screen was never updated at the gate either time and reflected the previous flights information causing confusion to people trying to make sure they were at the right gate."
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "I was not informed about the delay, no on board entertainment, missed work due to delay and landed 2 hours late!"
Cons: "The flight was delayed for several hours due to a severe thunderstorm from MSP to JFK. The airline crew failed to update all passengers so most of us were just aimlessly pacing around the gate. The team was very disengaging, not sincere, and not professional. This was definitely a -1 customer experience as many customers complained, missed connecting flights, or like myself - had to call my office at an ungodly hour and explain that i’d be missing work"
Cons: "First Sun Country does a bait and switch. You buy your seat and then you learn that you pay for baggage. No forewarning. Now I worked to pay less by doing online check in and discovered they had no record of my checking in. So I had to pay again for my baggage. The problem is not yet resolved."
Cons: "Many things. Did not tell me that even carry on was a 25.00 charge. After check in, counter woman at Sun County sent me to a security station on a far side of airport that was closed. Plane delayed. Plane bathroom issues"
Pros: "Liked that fact that we did not have to pay for carry on, that is why we did not go with another airline."
Cons: "On our return trip, we were surprised that we had to pay $40 for carry on, and $25 for checked bags. I do not understand why we pay more when you should have less to do. Scanning a bag has not been a problem to me, since we scan other things we have anyway. Just seems like another money maker for the airlines. Not happy at all about that!"
Crew was inconsistent in instructions in advising passengers about seat backs during take off. Perfunctory announcements except from cabin.
The experience with Breeze was really great. The app makes managing flights easy. You can check in on there 24 hours in advance, and your boarding pass is there, too. The flight crew and the staff at both our airports were wonderful. Snacks and drinks were reasonably priced. The seats were very comfortable, they even had adjustable headrests on every seat. The only downside is not having entertainment or Wi-Fi available onboard.
The price is amazing. I was worried about how the flight would be as I never flew then. Seats were very comfortable. We had lots of legroom. The Akron airport was really nice. Overall it didn't have the stress we usually experience with flying. Highly recommend
Flight delayed and moved to another gate. Got a text message updating the gate as final boarding finished. Missed flight, fighting for my refund
Prior to boarding we were told the flight was still on time up until about 20 minutes after the scheduled departure time. Details on the new departure time and gate were not provided to us in a timely fashion and we were lead to board a flight to Pittsburgh only to realized upon scanning my boarding pass that it was the wrong flight when signage at the gate said Providence. However, once on board the plane was comfortable and staff courteous and nice.
Perfect. Even got a screwdriver in Pitt to fix my sons luggage. Awesome airline.
Outside of a 30min delay getting back home; this an excellent airline and will definitely use again.
Everything was on-time and easy breezy. Good prices and good service. Polite and helpful crew members.
Flight exceeded my expectations. Crew was upbeat and flight was on time.
Ticketing agent never said our flight was delayed. It went from a 2 hr to 3 hr delay to just cancelled….why…lack of crew. Breeze doesn’t even have a phone number to call. You have to “text” them or use Facebook messenger to get in touch with someone. If you’re trying to market a new airline, make sure you have crew to fly if you’re going to run flights. The plane was literally at the gate.