PAID First class. No use of lounge in Phoenix (should have a code share). Bags checked and not marked first class, asked attendant who stated on mark gold members. Last bag out of carousel. When you pay extra, expect that...wifi was rebooted and not functioning to allow internet access. Food and cree were very good.
Very Large person sitting next to me and taking up a lot of space including mine
The staff and crew were excellent. The entire flight process was so friendly and smooth.
There was no sense of urgency to get us to our destination on time. There’s just no such thing with this airline. It’s not my fault, they don’t have enough help. They sure as hell charge you enough for everything Nothing like being nickel and dimed to death. Money for bags money to choose a seat. You gotta be made for money to fly this airline.
Three hour flight so snacks and basic drinks unless you pre buy as usual. Didn’t do my emtertainment as was tired after 23 hours of travel. You have to use your own device on US flights if travelers aren’t aware so if you only use your cell phone that can be small. Crew are great.
It was very good. I love flying with Alaska air.
It was very comfortable. Personal entertainment screens would, of course, have been nice. And the flight in Seattle was delayed, but... things happen. All in all, I like Alaska Airlines very much.
Worst part is being squashed in a seat ( I am not fat) and unable To get comfortable
Disappointed that there were no TV screens to watch a movie on the six hour flight. Disappointed that the plane did not have the right adapter to connect my phone and my iPad and charge them.
The kiosk for check in/bag check in. I liked the older version where you did everything on the kiosk (check in and bag tags). This time I needed to use my phone to check in and then scan the ticket from my phone to complete the bag tags. I didn't care for this new method. The older method was simpler.
The flight to Tokyo AA61 took off about two hours late, but then had to turn back. By that time the crew had to be replaced. Then they kept promising to take off in an hour, then in 3, then switch to the next day.
Crew professional. Easy bag drop off. On time. Good entertainment.
Flight was late and missed connecting flight. They could have better accommodated, but instead did an overnight and had to arrive the next afternoon.
The boarding crew was incredibly helpful getting me on an earlier flight
They have lost any customer service care and support. Terrible airline now and been for awhile.
The flight was delayed leaving Miami. When we arrived in Charlotte, we were unable to park at our scheduled gate. We had to wait another 30-45 minutes before we could park at a different gate. All in all, we were delayed by almost two hours arriving in Charlotte.
the pilot that landed this flight in Philadelphia did an amazing job, the weather was absolutely terrible and we landed safely.
Per usual, flight status, staff courtesy and professionalism were excellent
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
AA can't control the weather. But the airplane was hot and stuffy while stuck on the runway with a broken entertainment system.
