Daily cleaning, installation of cabin HEPA filters on flights from Texas to Albuquerque
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Scores according to KAYAK customer reviews
Pros: "Crew was good"
Cons: "Food options would have been nice"
Pros: "Nothing. Terrible customer service; horrible experience."
Cons: "Nothing. Terrible customer service; horrible experience."
Pros: "Seat comfort"
Cons: "Nothing much"
Pros: "Fast service"
Cons: "The WiFi availability seemed to be delayed and appears to be pricier than that of other airlines."
Cons: "5 hour delay, forced $40 Lyft ride instead of Bart since it is past midnight/last train. I was not provided a taxi voucher."
Cons: "Temperature on ground and in air...stuffy and warm"
Pros: "Quick boarding because not many passengers."
Cons: "Need larger luggage room. Lots of people were waiting because a guy just could not fit his luggage in overhead bin. Airplanes are very old."
Pros: "Quality inside the aircraft"
Cons: "More efficiency on travel times, as in the time that you are supposed to land, you land."
Pros: "I slept the entire time."
Pros: "The aircraft was very roomy and comfortable."
Cons: "All was good."
Cons: "The staff was exceptionally kind and understanding"
Cons: "Internet acces. Phobe chargers. Polite stewardesses."
Pros: "Smooth flight"
Cons: "4.5 hours late, DAL Alaska employees were unfriendly and unapologetic for this disaster of a flight"
Cons: "The bus ride after the arrival in LA kinda sucked but I understand it’s bc of the construction. A little more heads up would have been appreciated."
Pros: "Quick boarding"
Cons: "More seat room"
Pros: "All the issues related to a small plane."
Cons: "The crew was great."
Pros: "Loved the WiFi was free and we could watch tv shows and movies on our iPads"
Cons: "A bit bumpy but out of our control"
Pros: "25 minutes early! Amazing."
Cons: "Breakfast was incomplete because some idiot forgot to put yogurt and milk in the fridge from the night before."
Pros: "Food and aircraft was very good"
Cons: "Clean environment"
Pros: "Very good"
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "I booked for a window seat didn't get one"
Pros: "Everything was just great no problems at all."
Cons: "Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable."
Pros: "As far as execution goes everything went off without a hitch."
Cons: "The seats are just too small or me to be comfortable but then again I’m 6’4”."
Cons: "The Wi-Fi was so weak Netflix wouldn't even load, I couldn't stream a video from youtube."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "On time"
Pros: "I'm not sure who did it but I got bumped up to First Class. In the plane I was greeted by one of the pilots and an attendant that offered me a bottle of water and a hot towel. I just finished a long hot day in Texas, and the courtesy and comfort I received on the flight just made my day."
Cons: "Too comfortable to notice anything"
Cons: "Wasn't greeted upon entering on the plane."
Cons: "I had planned to arrive to California by 9 but didn’t get there until 11"
Pros: "Great service"
Pros: "I love Virgin/Alaska planed. The vibe is just super chill and the cabin feels like a lounge."
Cons: "I wish the seats reclined just a bit or that the headrest cushion was more adjustable."
Pros: "Arrived early"
Cons: "Seat cushion was not attached properly to seat."
Pros: "Movies & complimentary drink"
Cons: "Wait, delay. Lack of information given in regards to delay"
Cons: "Lavatories were closed 1 1/2 hours from SEATAC."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "The crew was very nice."
Pros: "On time and smooth ride."
Cons: "The spoken word from cockpit and crew suffered from VERY POOR public speaking skills"
Cons: "A little cold"
Pros: "Very friendly flight crew."
Cons: "Limited food choices. Uncomfortable seat. No adjustable headrest. And no power outlets to charge devices."
Pros: "Crew was pleasant and did their best on this flight that was not pleasant"
Cons: "Plane was late arriving at the gate to be unloaded and so we where late boarding and take off and the plane late in arriving in San Diego and costing me more for my parking rates. The flight was bumpy and overcrowding is an issue and allowing passengers with bags that will not fit in the overhead bins."
Pros: "Great staff. Quick boarding. Appreciate them greatly."
Cons: "Nothing it was a wonderful experience. Maybe if the weather in DC had have been better"
Cons: "flight was late taking off and once we arrived we didn't have a gate so had to sit on the plane for awhile...very unhappy with this experience."
Pros: "This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal."
Cons: "The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport"
Pros: "Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence."
Cons: "I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad."
Pros: "Don't have expired foodstuffs"
Cons: "See above Bruh lmao"
Pros: "The price was great, and it seemed like a fun idea to ride in a "private" plane."
Cons: "We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems."
Pros: "The actual fight was very good."
Cons: "I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great."
Pros: "Crew was quite professional. Very comfortable cabin. Ample refreshments. Landing was likely the smoothest of my years of travel. Don't let the size of this airline fool you. It is excellent and they serve these regional markets with excellence."
Pros: "I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff."
Cons: "Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!"
Pros: "Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!"
Cons: "If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait."
Cons: "Seats were a bit old."
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence taking off from Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence."
Cons: "I have nothing to complain about."
Pros: "Crew was friendly & helpful. Plane was comfortable. I left my headphones at check in & when I returned they gave them back to me."
Cons: "Coming back we had to wait about 20 mins to get a shuttle to the gate (LAX). Crew was as frustrated as us if not more. Overall was still a great a experience & will definitely book again."
Pros: "Quick check in, no games"
Cons: "Little turbulence"
Pros: "Easy on easy off, why drive"
Pros: "Not many people, even though boutique is more expensive I will use yall every time."
Cons: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."
Pros: "I liked everything about boutique air the pilot and copilot were very pleasant people the aircraft was clean although it was a small aircraft the flight was very smooth and comfortable. This was my 1st flight with boutique air but I hope not the last"
Cons: "There wasn'a single thing I did not like"
Pros: "I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again."
Pros: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Cons: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "Comfortable ride with little delay. Good pilots"
Pros: "It was an amazing flight. Everyone at Boutique Air was professional, welcoming and friendly. The plane was exceptionally comfortable and the view was incredible."
Pros: "Friendly crew and staff. Easy check-in and boarding processes. Thanks so much!"
Cons: "It didn't even show up in fact it was cancel and I was never notified and left 5hrs earlier so I was stuck in Denver international airport for the night and had to book a 400$ flight for the next morning. It's really shocking that I was not notified and I want to be reimbursed for the hotel and flight the next day"
Pros: "The staff was very friendly and professional from the checking point to the final destination . It is a private jet experience for a bargain. It is a great experience."
Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"
Cons: "So easy and comfortable to fly with Boutique!"
Pros: "Comfortable ride."
Pros: "I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience."
Cons: "Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small."
Pros: "Staff at Denver AP very helpful + frienly"
Pros: "Felt like flying private. No waiting in long lines to board or feeling "herded". Smoothest take and landing, and a very friendly crew. Refreshing break from the major airlines."
Cons: "Plane was very warm while boarding and awaiting take off."
Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"
Pros: "The thought of a private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising"
Pros: "Staff was very nice and willing to help. My luggage got stuck in TSA check and they had it on the next flight to my destination. Plane was very nice and the pilots were fantastic at not only flying but also in giving flight information"
Cons: "When my luggage arrived the next day to my destination, they called and told me I could come pick it up. however I live a few hours from the airport and asked if they could have it delivered to me asap. Yes, that was approved. The lady in charge of my bag went off work for 3 days and delayed my delivery. she should have asked someone else on staff to do instead of tell me my luggage was on the way."
Pros: "Liked the hospitality of the crew"
Cons: "The noise of the plane"
Pros: "The Atlanta airport workers were the best!"
Cons: "The food choice was trash."
Pros: "A different flying experience"
Cons: "There were 5 passengers on the flight, 2 checked in a bag for a total of 2 bags. My bag was lost. In reality on flight 438 Boutique Air lost/misplaced 50% of the passengers luggage. The staff is trying to get my bag on the next Boutique Air flight which does not arrive in Nashville until Sunday. I may be moved from Nashville on Sunday. The baggage needs to be on the next flight heading to Nashville regardless of the company."
Pros: "From Albuquerque to Los Alamos you have a choice between driving for two hours or flying for 25 minutes. It's an easy choice when the flight is relaxed and professional and the scenery is incredible. And did I mention inexpensive?"
Cons: "The flight was delayed a little bit for a GPS update."
Pros: "Small plane. Fun, new experience! Smooth flight, cool pilots. Never ridden in an 8-seater before! They gave me peanuts when I asked, too."
Cons: "There was an issue with boarding pass printing -- the printer had some problems for a bit, and our agent had some difficulty trouble-shooting the issue. I don't blame her at all -- she got it fixed, and we were only delayed 10 mins or so in the end. To make things perfect, that part of the process would have been full-proof."
Pros: "Very nice crew and it was very pleasant to fly with these people."
Cons: "I think this is just startup glitches, but there was no notice of the airline not being in the main terminal. Luckily, I called the airline number and got information that it was in the general aviation terminal (SLC)."
Pros: "The comfort, professionalism and customer service were second to none."
Pros: "The flight was short and sweet.chexking in was simple...we just showed our I.d. The crew was friendly and the plane was nice."
Cons: "Nothing really."
Pros: "The ease of checking in, boarding and deboarding. The quickness of the flight The friendliness of the staff and crew"
Cons: "The overhead air vent was FREEZING and stayed on until we were in flight. We were not allowed to retrieve our checked luggage directly from the plane, we had to walk (long walk) to the baggage claim and retrieve it there. It would have made the shortness of the flight even better as we would have been able to just walk from our Boutique flight to our connecting flight's check-in window."
Pros: "They escorted us through TSA- super convenient"
Cons: "Less people"
Pros: "I liked the small business feel."
Cons: "There was no toilet paper on the plane."
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Cons: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Cons: "Terrible delays"
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Cons: "They ran out of food by the time they got to the back of the plane."
Cons: "Food is always bad."
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Flight crew got us to Columbus on time despite a delay leaving the gate"
Cons: "More room, less congestion."
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was really nice! They were very energetic!"
Cons: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
Pros: "Crew was wonderful! Food was good. It was a good experience."
Cons: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
Cons: "The customs and border inspection station in Atlanta is an absolute disaster."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Cons: "Put in early flight"
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "That I got to my destination safely, and my luggage wasn't lost"
Cons: "The seats are so uncomfortable, and trying to sleep on the flight was nearly impossible."
Pros: "Excellent support from all the Delta associaties"
Pros: "Friendly crew and on time flight"
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pros: "We got home"
Cons: "Delayed. 1 hour delay they said. Gate change from d41 to d6. Went to grab some food during delay and then they started boarding about 950 and we were last call to board. Once on board they then had to fuel the plane and get it ready for flight that was another twenty minutes Finally in the air about 1045 Frustrating. I don’t know why we boarded with plane not ready to fly"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "I can take an isle seat."
Cons: "Flight delayed 2 hrs"
Pros: "Crew members were very nice and friendly and dealt with the desire for passengers to switch seats in a very nice way even with annoying passengers."
Cons: "Sadly due to turbulence there was no beverage service and a very rushed snack service which I know wasn't their fault but just overall flight okay."
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Pros: "Really good about keeping us imformed about the delay with updates from podium and on phone."
Cons: "It was 2 hours late without explanation."
Pros: "Great flight attendant great people"
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "Fast and very friendly staff."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Pros: "everthing went well"
Cons: "The 2+ hour delay"
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "IFE very good"
Cons: "No legroom"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "Flight path at the end had to many turns kinda made me sick"
Cons: "Lots of turbulence."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Friendly crew."
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Cons: "Missed Connection."
Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Cons: "No wifi, no headsets to listen to tv"
Pros: "Allthough is was I bird strike, y'all handled the delay good."
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Aircraft comfort and entertainment options"
Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Great smile for all the air hostess all the time"
Cons: "Delay but it happens"
Pros: "Yes +50"
Cons: "No entertainment. No real food. Only snacks and the advertised snack box wasn't available. I paid for a box of items I could only eat one thing from."
Pros: "Movies were available to watch."
Cons: "No snack"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "Very friendly staff"
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."
Cons: "See all comments in first leg section"
Cons: "See above comments"
Cons: "Again, delays"
Cons: "Boarding very slow"
Cons: "Cramped seating and I'm not an overly large man."
Pros: "We arrived earlier that predicted. I liked it."
Cons: "They gave us just 2 small snack"
Pros: "extremely comfortable"
Cons: "Lack of bendable head rests Snack options"
Cons: "We will NEVER fly AA again."
Pros: "Same as about above."
Pros: "I liked the puntualty and the service in general."
Cons: "The food the bread was old and went."
Pros: "Friendly staff"
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Cons: "Great crew and smooth ride"
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Pros: "direct flight"
Cons: "airport hassles"
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Pros: "Crew was nice"
Cons: "Leg room"
Cons: "Seats, snacks"
Pros: "Nonstop flight. Wish it was available year round!"
Cons: "Our boarding and flight was delayed, but we were given no explanation."
Pros: "Everything was perfect!"
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Cons: "No hot coffee on 7:40am flight. Not right."
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Cons: "Super rude personelle"
Pros: "Great flight"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Cons: "my Luggage did not make it to Reno."
Pros: "Quick and very smooth flight, amazing flight attendants."
Cons: "Wish at least one drink/soda was free. Boarding line was so slow."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "Like the newer plane. The crew was nice."
Cons: "I purchased 2 bulk head seats for more leg room and because they changed the plane, my seats were no longer in the bulk head. We didn't have extra leg room and I would like a refund for the price I paid to upgrade my seats. It is impossible to get service on the phone, since even the customer service number the flight attentendant gave me, still put me on an unbearable hold time. Please refund my money for the seats that you did not provide me with."
Pros: "The price."
Cons: "Everything about Aligiant is horrible. Service, attitude, even the pilots can’t land smoothly. As a diabetic, they don’t even give you water withiit paying for it. Had my wallet in my checked bag and almost had a health issue."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Quick flight and overall nice crew."
Pros: "Front seat leg room"
Cons: "No WIFI."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "- Good price, even with carry-on and larger seat. - Comfortable seats, despite no incline - better than major airlines."
Cons: "- No food or drinks. - No entertainment. Both are acceptable given the price. - Misinformation regarding flight delay, I was sent notifications and app updated to be 1 hour late. However on arrival, boarding time was as usual."
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Seats were very uncomfortable"
Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."
Cons: "everything was poor"
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Pros: "friendly crew clean plane, speedy service"
Pros: "Easy to navigate"
Pros: "flight attendants"
Cons: "flight was delayed 4 hrs"
Airlines flying from Texas to Albuquerque have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Albuquerque
Masks required on board, masks provided on flights from Texas to Albuquerque
Social distancing seating
Middle seats unavailable to book on flights from Texas to Albuquerque
Testing for antibodies, testing for symptoms for flights from Texas to Albuquerque
Waiving of change fees. Search flexible flights from Texas to Albuquerque