Flight was delayed by 2 hours, meaning that a flight to Dwnver which should have arrived at 11pm came into the airport at 1 am. Made for a very long day.
I don't know why flying out of Sarasota requires two plane changes.
I have roller bag with food and medication told me I couldn't bring on my 2nd flight today. 15 years flying with SW never an issue with that bag.
mandatory demand customer to check their carry on because not enough people check bags.
No trays in our seats, we sat in first row, purchased a business class fare. Had to hold our drinks and snack in our hands. No plugs for our cell phones. Had to pay for it a drink cocktail each. Seats so uncomfortable.
Flight crew and cabin crew were great. I had to rearrange flights because my original flight was 3hrs delayed for weather, the rub is the flight I moved to boarded on time then we sat at the gate for 2 hours because scheduling stole our first officer for another flight, TWICE. Then our actual FO was an hour delayed. To make it worse my original flight went from a 3 hour delay to departing 15min EARLY. Just poor scheduling operations all around.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
The last 30 min or so, they put the heat on full. We thought we were being basted.
Delayed 4 hours due to mechanical issues. No mention of compensation for being over 3 hours late
They wouldn’t serve us 🥤 drinks, said there was too much turbulence, I must have been on different plane ✈️
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Packed flight, which makes it tough on crew and boarding staff (and the customers of course). But this was great boarding, clear instructions, etc. Traveling on the weekends are always fraught with danger as you have families and less frequent flyers thus more confusion. But this flight went as planned.
Boarded early, left early, arrived 40 mins early! A win win for me!
We had a delay, but thankfully I made it to my connection. Overall it went smooth
Left an hour and a half after the listed time. Up side was it had TV screens on the seat.
Great flight. Got to watch a movie. Smooth flight and early arrival at ORD.
I've been flying American mostly, and it's been very frustrating. This united flight makes me realize maybe the issue isn't flying, but the airline. United was a significantly better experience. The plane was more comfortable, with a normal amount of leg room (vs the ridiculous reductions AA has made), more comfortable seats, screens to watch movies. It was a much better experience!
We had excellent customer service despite the chaos at George Bush airport in Houston!
Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.
