Daily cleaning, installation of cabin HEPA filters on flights from Texas to Las Vegas
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Scores according to KAYAK customer reviews
Cons: "Be on time next time"
Pros: "At the wrong gate for a while they saint change it on the monitors I was on the other end I keep hearing my location on the intercom, but the monitor stated I was at the correct gate."
Cons: "Change the gates"
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"
Pros: "Flight attendants"
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Cons: "TV and music would be nice."
Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Cons: "No WiFi"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "Great service & great flight"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"
Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."
Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."
Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."
Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."
Pros: "Minor issue with a seat stuck in the reclined position to start, but we arrived with an otherwise adequate and routine flying experience"
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "Staff was very nice"
Cons: "Landing was rough"
Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"
Pros: "The plane looks old- phone jacks loose , no entertainment available"
Pros: "There was none"
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "It was on time!"
Pros: "Seat comfortable and professional crew"
Cons: "Assist foreigners better"
Cons: "My luggage was destroy one of my luggage"
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Cons: "Seat space"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Cons: "Was delayed a lot"
Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Cons: "did not deliver baggage to Glasgow"
Cons: "delayed and lost luggage! thanks"
Cons: "Bush league kayak"
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Cons: "My luggage was delayed. I received it the day after"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Pros: "The notifications regarding my connection and baggage claim."
Cons: "Allow married people to travel with their news names."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Pros: "More room"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Cons: "See above"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Pros: "Convenient without problems"
Pros: "We arrived 40min earlier than expected"
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "The flights were on time and the staff was very friendly."
Pros: "Plane had mechanical issues. Say on plane for 50 minutes before taking off"
Cons: "See above - I never went from Dallas to London."
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Not much. Standard flight."
Cons: "Cramped seats, unintelligible announcements, battered by credit card promotions."
Pros: "I loved everything about this airline!"
Cons: "Sorry, I have no complaints!"
Cons: "a little loud in the cabin."
Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."
Pros: "Good Crew"
Cons: "Flights are chronically late - over 1 hour coming and going."
Cons: "Because it was a day later!!!"
Pros: "The smooth take off and landing beat Pilot and the flight crew ...... "FANTASTIC""
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Cons: "If you dont have TSA precheck....get it...lifesaver"
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Cons: "They charge $50 for a carry on bag!!!"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "Bags charge for 105$"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Cons: "Cut my already short trip even shorter. I used this airline twice now, and both times I was delayed."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "Not to be helped, but was a bit bumpy."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "Delayed 5 hours!"
Cons: "Two out of three bathrooms out of order"
Cons: "Seats were very uncomfortable"
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Cons: "Muy mal aerolínea"
Cons: "everything was poor"
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Pros: "STS ground crew waived goodbye. Love a small town airport"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Not much"
Cons: "7 ½ hr maintenance delay. Entirely predictable and easily forecasts. Pretty bush league."
Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"
Pros: "The crew was hilarious. I love their honesty and awareness of how terrible it is to charge people $4 for water on a 3 hr flight."
Cons: "The seats, the leg room, the captains announcements, the intercoms sound quality, the temperature, the entertainment, so so so very much."
Cons: "Everything was late."
Pros: "Got what I paid for"
Pros: "Standard bare bones Frontier flight."
Cons: "There's a new terminal at the Austin airport that I didn't know about. Only way to get there was on a shuttle that added 25 minutes to my wait/drive time. Would have arrived earlier if I knew about the addition. Luckily, security was quick. $40 for a carry-on backpack is a little steep."
Cons: "Had to wait at the gate on the plane for 50 minutes when we landed. Another plane was there. Not good at all!!"
Pros: "Boarding went very quick."
Pros: "The flight, the crew, the overall experience had ZERO redeeming qualities."
Cons: "I didn’t like the fact that the flight was delayed by nearly 4 hours and we didn’t receive an explanation OR an apology. Nor did they offer any sort of compensation to us as passengers. Overall- one of the worst flying experiences for me in recent history."
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Pros: "Flight attendants were great"
Cons: "The constant delays pushing our departure time back."
Cons: "No WiFi"
Pros: "Fast and friendly"
Cons: "Should offer free water at least on 3hr flights"
Cons: "Staff not letting us move with plenty of open seats !"
Pros: "Liked everything just wanted a better seating choice"
Cons: "The middle seat"
Pros: "Friendly crew"
Cons: "Seat was hard, didn’t recline, no comfort for my head. I wish they offered complimentary water or something!"
Pros: "Although we got here on time it was the most stressful ride ever."
Cons: "The cabin was very unclean and uncomfortable"
Pros: "Crew, customer service was good and professional"
Cons: "No in flight entertainment or wifi access availability. This is a 3 hour flight. It should be something onboard"
Pros: "Clear communication"
Cons: "Delayed flights due to wrong papperwork by airline."
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "Comfort, excelente flight thx"
Pros: "Great time for the flight, let's you arrive Wednesday night"
Cons: "Carry-on baggage fee Flight attendants won't even give you a cup of water for free on the flight I'd have rather forked over the same amount of money and flown Southwest, which I will definitely be doing in the future."
Cons: "The seat on the plane need to be replaced. Not comfortable AT ALL! I wiill never fly Frontier again."
Cons: "Added fees for seat and carryon luggage."
Pros: "I didn't like anything"
Cons: "It was the worst customer service I have ever had. Our flight was cancelled and frontier did absolutely nothing to accommodate us that night or get us on a flight the next day."
Cons: "Flight cancelled"
Pros: "flight schedules on time"
Cons: "no free coffe."
Pros: "If you don't show up at a certain time, even to the second. You are unable to board. Even if the plane is not boarding yet. And the only replacement flight home is 3 days later with no help to book some other airline. This is all over the Internet. I loved it. The worst. Never again will pay more to avoid them."
Cons: "Airport security was terrible."
Cons: "First: Don't get to the airport too early because they will not let you check in early. Second: The lack of customer service the counter personnel had was appalling. A customer that was running late was given the runaround and eventually missed her flight because the employees refused to help her."
Pros: "The lights were dimmed."
Cons: "A passenger threw up all in the rows as he was let on drunk. And the air cabin noise was so loud I could hardly hear the person next to me."
Pros: "Not too much"
Cons: "Compensation was very cheap considering the huge delay. Maybe if they had notified us hours in advance of the delay I could have stayed home until the later departure time, but instead they notified us AT boarding time of the delay, followed by news of yet MORE delay after waiting 3 hours. $100 coupon that expires in 90 days is suuuuper cheap considering... this flight should have been comped!"
Cons: "Charging 45$ for a carry on..that is a scam."
Pros: "The funny steward"
Cons: "Seats do not recline, a Coke can is $5, carry-on bag is $45!!!"
Cons: "Frontier's baggage policy is such a rip off and comparatively over priced. They allow 1 checked bag for 40$ whereas American Airlines and others charge 25$ a bag. For carry on items Frontier charges 60$(!) We were two passengers with each allowed a carry on item. After paying for our 2 bags, we were about to board when the lady at the boarding gate insisted on having us pay for our carry on ( whilst they clearly say one carry on item per person ). We were threatened with being kicked off the flight if we didn't pay for the carry on. Other passengers were also subjected to this behaviour. Never flying Frontier again. Rude boarding attendant, and a rip off baggage policy."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Pros: "Quick, easy flight."
Pros: "The customer service of the flight crew was very personable and professional."
Cons: "Seats on The plane (Airbus 318) were hard plastic with very little padding and didn't recline. Very sore back after the flight. Charging for carry on, sodas, and seat reservation very frustrating. Would rather know the full price up front. Not a teaser fare with numerous add-ons once included."
Pros: "Friendly staff"
Cons: "You don't get what you pay for. You have to pay for anything you get. Including carry on baggage ? Not nearly as cheap as I expected."
Pros: "The flight crew was great"
Cons: "We got diverted to another airport and the flight crew timed out. Had to wait about five hours for another crew to finish the flight"
Pros: "Dirt cheap price."
Cons: "If the flight were to last more than two hours the seats would become unbearable. And there was a surprise carry on fee."
Cons: "Seats were tiny and so uncomfortable. Baggage costs are outrageous."
Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"
Cons: "Well atleast coffee supost to be free on the bord"
Pros: "Flight was on time. The flight crew was very nice. The pilots handled the little bit of turbulence we had, wonderfully. Over all, a great experience."
Cons: "Charge for everything- assigned seat - carryon baggage"
Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."
Pros: "Friendly crew"
Cons: "Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable."
Cons: "Wait 10 hrs before bord due to no reason"
Pros: "Excellent and friendly staffs"
Pros: "Excellent pilots and staff"
Cons: "Carry on luggage charge"
Pros: "Landing was decent"
Cons: "I’m still sitting st the gate 30min after landing what a joke of an airline"
Pros: "Departed on time"
Cons: "Hidden fees for everything!! Not even free water on board! They charge for even checking in at the airport! I much rather pay united airlines full fee and get to know my fare than buying this “cheap” fare and get hit with fees for checking a bag, choosing a seat, etc. This “upsale” strategy is low."
Pros: "Well I did get to my destination eventually"
Cons: "After paying $60 per bag, I could have flown a normal airline, set at the airport in the plane for extra 30 minutes waiting to park, the pilot was flying the plane like 6 flags... you would think we were falling out of the sky: these airline are a joke- pay the extra $75 and get service and expertise and timeliness. Spirit doesn’t take them seriously and obviously the airport doesn’t either"
Cons: "The seats aren't comfortable"
Pros: "The employees were very kind and curtious"
Cons: "I felt like cattle, very cramped, and the cost ended up being more than other airlines, even though they promote how much cheaper they are"
Pros: "Nothing to like really. Crew gathered in galley area, eating & drinking. Crew did not attend to passengers who were swinging feet & legs out in the aisle, pick up trash or other."
Cons: "See above.///////////////////////////////////////////"
Pros: "Great Crew! Smooth ride, thank you Pilots"
Cons: "Otragious bag charges, not allowed a carry on!"
Pros: "Quick flight."
Cons: "Pay for bags and additional fee's"
Pros: "The larger plane. Departed on time, arrived on time."
Cons: "No complimentary water, nuts, chips, nothing!"
Pros: "Boarding went smoothly. Departure and arrival were on time."
Cons: "Carry-on price is too high."
Pros: "Quick boarding and on time arrival and actually left early and made it to vegas 15 minutes early"
Cons: "I have no complaints"
Pros: "Everything sucks"
Cons: "The airplane service and delays"
Pros: "The crew"
Cons: "The plane was booked to capacity and they wanted to take volunteers to not go"
Pros: "Well they chance again for April 14 hope no cancel anymore"
Cons: "They was Cancel I hope April 14 don't happened again"
Cons: "Late Very uncomfortable"
Pros: "I guess the only thing I can say that I like is the staff"
Cons: "The double lines to check in. The extra charge for having the counter associates check in ur bag!!! Really. The charge for a bottle of water . Wow,didn't see that one coming. The air circulation want up to the other air lines. The emergency exist seats didn't recline. I guess I understand but it is what it is. If at all possible, I will not be flying ur airline again. Sorry for the bad review, but u asked for my opinion"
Cons: "They charge for every single bag except your personal bag. Our third checked bag was $100! We ended up paying three times out tickets in bags."
Pros: "Didn't like the delays"
Cons: "Very tricky policies. They charged $45 for a carry-on! then the check on was about $100 because their maximum weight is 10 pounds less than all other airlines! 40lbs instead of 50 lbs just so they can charge extra! ended up paying more for luggage than for the fare! I will never ever, ever use Spirit again!"
Pros: "On Flt. #193 on 12/28/16, We had a Stewardess named Crystal (Employee #69428). She was absolutely awesome. She was friendly, funny and just an all around neat person. She made the flight very enjoyable. If I fly again, I hope Crystal is working my Flight. This flight back to Seattle was much better than going to Houston as I had and e/exit, isle seat. Going to Houston from Seattle, if there would have been an emergency I would have been screwed as I was crammed into a sardine can."
Cons: "On the way to Houston from Seattle, (Flt 290) w/layover in Las Vegas I swore I'd never fly Spirit again. I'm tall and was crammed into a seat with negative legroom. I could hardly get in and out of my seat. I'm not fat but tall. While in Houston I tried to get a seat with more legroom via your website.Your website is a total DISASTER. I tried repeatedly to get response, was told password was wrong. Then screen name was wrong. I spent an hour there and finally said "screw this" and called. I was on hold for 40 minutes before I spoke with someone. This person was lost as what to do. I asked for an isle seat with legroom. None available. Finally got one. More training needed. Frustrating!!"
Pros: "Decent ticket price, clean aircraft."
Cons: "Jesus. I thought I was a sardine. I've traveled extensively for the last twenty years domestic and international. Leg space was so small my knees were up against the seat in front of me firmly and the back of the seat in front of me uncomfortably close to my face. I'm 6'2. I will never fly with them again unless paying for an Emergency Row upgrade makes sense versus other carriers."
Pros: "It got me from Houston to Las Vegas without killing me . . . that's about it."
Cons: "From the booking process 5 months ago trying to fix an incorrect date I put in (had to cancel and rebook) English was not understandable. To their online problems. Couldn't get online to save paying an outrageous fee for luggage and online booking. Met with the standard go online and complain ? Rude unresponsive employees that garble off phrases so often and so fast as to be incomprehensible. Misinformation by the flight crew as to where the luggage would be. Smallest cramped seats I've ever been in. NEVER AGAIN. (this is not like me, I'm usually very easy going)"
Cons: "Could not find where to pay for bags on line prior to check in. Wt limit of 40 pounds is ridiculous when all other flights are 50 pounds."
Pros: "Smooth ride, ALCOHOL available"
Pros: "That the plane made it to Vegas"
Cons: "Changed arrival gate, then we boarded a plane just got settled and because of a broken fuel cap unboarded and waited another 40 minutes to board another plane . We were suppose to arrival in Las Vegas at 11:48 we arrived at 2:50."
Pros: "The Seats were relatively comfortable and the majority of the staff were generally nice"
Cons: "Not comfortable at all"
Pros: "Never happened. The flight was cancelled. Unable to book another flight on Spirit. Next available flight was three days later. Had to book return flight on another airline. Customer no service was of no help."
Cons: "rverything about this poor excuse and scam airline"
Pros: "I did not get to fly so I don't know."
Cons: "I did not like the fact that all flights for the day were cancelled, making it impossible for me to make it to my first TWO days of school. The booking agent I spoke with said I could get a ticket on another airline for an EXTRA fee. For someone else's mistake. No thank you."
Pros: "Cheap fare."
Cons: "No free drinks. Additional payment for seats."
Cons: "Did not like the hour delay."
Pros: "The plane was clean n friendly staff"
Cons: "Airplane not on time"
Pros: "Staff were great!"
Pros: "seats were comfrontable"
Cons: "I don't like that no one is honesty and doesn't tell you what is going on they lie way too much they tell you that the flight was on time when it wasn't they don't pay for your hotel or anything when your flight got canceled due to the weather and are very rude when I was in line to flight for the next day they had me in line for 1hour at the la airport. reya"
Cons: "I checked in online but there was a computer glitch and it never sent me a boarding pass. I travel for business and always check in online to save valuable time and do not generally arrive two hours early to make domestic flights. I waited inline to an electronic kiosk to print my boarding pass (as I had already checked in and had no bags) and it printed a notice saying that I had to check with an agent."
Pros: "Consistent notifications on your itinerary, and there seem to know knowledge of my trip guided me smoothly to And from destinations. I was reminded and updated on flight time and whether or not it was on time. Like as if the pilots themselves were in direct contact with me."
Cons: "The overall care and Hassel free questions were dealt with with ease and professionalism."
Cons: "My flight got cancelled and I got rebooked for the flight next day in the morning. I had to wake up at 2am to get to the airport in time."
Pros: "Cheap fares. Read the website and understand all the applicable charges BEFORE purchasing tickets. Everything costs extra but if you are a saavy traveler, the price cannot be beat. When it's good, it's good. When it's bad.. see below."
Cons: "Long lines to check bags. My last flight had 4 gate changes and 1 hour delay (I cannot verify if this was due to the airline or airport). I would not feel comfortable relying on this airline if there are connecting flights involved. However, if you have a direct flight and are flexible with your time, you will not find a lower price."
Pros: "Dedication to safety"
Pros: "I can't think of anything that was enjoyable except we got there early."
Cons: "I was not pleased that anything over 40 pounds you have to pay extra luggage fee instead of the standard 50. The seats were really uncomfortable. It was so cold on the aircraft, and the whole experience seemed like a shakedown. I will avoid in the future."
Cons: "Services and staff are HORRIBLE."
Cons: "Flight back was cancelled and had to buy a flight with another airline to get home. I will not use kayak.com again"
Pros: "The price is right if you are going somewhere with no luggage. When they canceled the flight they refunded my baggage fee and gave me a $7 meal ticket."
Cons: "Where do I start? First off, they charge you for a carry-on (there goes the cheap price). I paid more to carry a tiny bag than I did for the actual ticket. Next, they switched the gate last minute and confused everyone. Then it was delayed an hour (one thing after another). They offer no complimentary beverages and the seats don't recline, either. It's not very comfortable. On the returning flight , they canceled the flight last minute. I am done!!"
Pros: "Stepping off the plane itself."
Cons: "The hassle it required me to get on. Bad information on behalf of the Houston crew."
Pros: "The agents at the boarding gates were very prompt to give a complete refund, but cannot book another carrier for the same night and only option would be to travel 24 hrs later."
Cons: "Spirit closes the gate 25 mins prior to departure, post wrong time at boarding gates, email confirmation says flight on time, and I have a confirmed seat boarding pass and I cannot board the flight even tough I am at the gate 25 mins prior to actual departure. My previous experience is the flights is 90 mins late from Chicago and wait 30 mins on taxiway at Houston. Lesson learned: Fool me once shame on you Fool me twice shame on me. I am a fool to have not learnt the first time, wont ever happen again."
Airlines flying from Texas to Las Vegas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Las Vegas
Masks required on board, masks provided on flights from Texas to Las Vegas
Social distancing seating
Middle seats unavailable to book on flights from Texas to Las Vegas
Testing for antibodies, testing for symptoms for flights from Texas to Las Vegas
Waiving of change fees. Search flexible flights from Texas to Las Vegas