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Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Nothing

They delayed flight that caused me to miss the main event of my trip. The insensitive staff that cared little about my needs. Seriously considering ditching American after this.

Smooth

Check-in employees were very helpful.

After paying all the additional fees that is normally included with other airlines, the cheap price for the flight quickly rose above what it would cost through other airlines. I will never use Spirit airlines again. To many extra fees.

The flights first appear cheap but after paying for your ticket they force you to pay for carry on, checked bag, and even seat. And while every other airline has a bag weight limit of 50, spirit is 40. And if you're over 40 pounds it's an extra $55! I have already posted on social media to never use spirit and explaining exactly everything that went well.

It is hard to think of something that I actually liked about this flying experience. The price was ridiculously high, the person working the counter was not helpful, and my plane was old. I will never fly spirit again and I will make sure nobody I know flies spirit. Extremely disappointed.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

I only happened to wake up at about 3am to see that I had an email from Virgin saying my flight was cancelled, so I had to get out of bed, call the airport, and sit on the phone with them for about 20 minutes. I did get transferred to another flight free of charge which was great, but it was annoying.

I paid extra to ride with you all rather than some of the other domestic airlines. Well worth it. I love the atmosphere in your planes.

Everything

The price!

Carry on bag & checked bag criteria confusing. Crew members and check in agents minimally helpful. Definitely NOT friendly! Most uncomfortable seats!

Movies

Flight changed 4 times from gates to departure time the guy on the side of me smelled really bad

Professional attitude of the crew

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Give free movies!

-SEATS ARE COMFORTABLE, LIKE THE TVs. -BOARDING WAS EXPEDITIOUS.

-SELECTION OF ENTERTAINMENT WAS LIMITED. -SNACKS WERE EXPENSIVE.

Baggage fees

The girl in Las Vegas helped us out while we were checking in by being very friendly I wish I could remember her name . When I comes to spirit that girl is who I can honestly say put a smile on our faces .

Well I thought I was going to save some money by taking spirit and not taking American Airlines, but from the time I checked in paid for luggage drinks and a snack . I told my girlfriend if we would of taken a different airline we would of saved about $150 we was charged for luggage we put under our seats not in the overhead. And paid for ginger ale cuz you ran out of cokes . The trip back was 100 % better the girl at the check in helped us out a lot and we didn't have to pay for our luggage cuz she said our bags can go under our seats . I didn't know why we paid for luggage going to Vegas but not coming back to Texas , the girl at the check in was very helpful very friendly and was so nice . We missed our flight coming back to Texas so we had to pay $440 for our flight back all I know and can remember is the girl at the check in cuz she said we didn't have to pay for our luggage :) I liked that . I now know about word of mouth from this experience because when we got back my friends asked me about our first time on spirit and I told them I was not too pleased . My name is Francis M .

Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded.

Friendly crew. Comfortable flight.

No seat TV.

Both of my flights there and back were delayed. It wasn't like there was any weather issues..it was inconvenient and there was no heads up

What a great experience. Comfortable, mood lighting, efficient crew.

Not enough partners in their frequent flyer program

Affordability, seats were comfortable, ease of boarding, staff were all friendly. Way better than similar airlines.

Obviously a drawback to a discount airline is there are more seats and narrower aisles.

Well organized boarding and setup for take-off

Small seats

This flight is late most of the time. If you book this flight expect to be an hour late into Oakland. There are not enough nonstop flight options between Albuquerque and Oakland on Southwest Airlines

SW did their normal good job with the flight, which had one empty seat.

SW dropped the mid-day nonstop to OAK. Having to change planes in PHX makes it a real pain.