Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Cons: "Delayed and baby crying and kicking behind my seat."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Cons: "TV and music would be nice."
Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "Flight be on time"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Customer service was great."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Pros: "The crew was awesome, friendly and helpful."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "Great service & great flight"
Cons: "Plane was 1.5 - 2 hours late and passengers were offered no explanation and there were no apologies from the crew. Even if it was unavoidable (weather, etc.), SOMETHING should be said to passengers. Very poor customer service."
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."
Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Pros: "From the ticket agent to the flight attendants... EVERYONE was professionally friendly and positive."
Cons: "The chicken salad was excellent and the service was great in first class."
Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Pros: "The plane looks old- phone jacks loose , no entertainment available"
Pros: "There was none"
Cons: "Despite several attempts to call and use the website, I was unable to cancel my flight. The website, which appears to be new, was just prompting error codes, and the phone number left me on hold for 20 plus minutes at every attempt to speak to someone."
Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Cons: "My luggage was lost"
5 member crew including 1 deadhead. Not sure if he was working but wonder about some of the others. Liquid dripping on passengers and they offered paper towels. A young man who seemed very agitated collapsed into the aisle just before landing and no one moved. Not even deadhead just in front of him. I think he had been overserved and they tried to forget that. Very bumpy landing. Flight attendant offered fresh air, not barf bags. Better than most Frontier flights but not saying much. Won't fly again.
This was my first ever time flying with Frontier. It did not get off to a very good start. Our flight was delayed for nearly five hours. To this day, I have no knowledge of the reason for this long delay. The communication was very poor from the airline. I tried to call and get rebooked on another flight however nothing was available for that day. I also tried to call their customer service and the average wait time was 30 to 45 minutes. Unfortunately, this is the type of stuff you would expect from a budget airline. You get exactly what you pay for and not sent more.
Pros: "Worst trip ever. Will never choose kayak again"
Cons: "Effort. Sitting 5 hours for a 59 min trip sucks"
Pros: "Quick flight. Decent seat"
Cons: "I paid almost $80 for a carryon and most of the other guests did not get questioned or charged. That price is ridiculous and I’m not sure I’ll choose Frontier ever again"
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Cons: "I’ve been flying with frontier a lot , but now I don’t ever want to fly with this company again. They Shut the boarding tunnel 10 minutes early, knowing security was 30-60 minutes wait time, I’m active duty military and now I’m going to get home late, now I will be severely punished for being “irresponsible” but I bought a 6am flight so I could get rest and everything for work. Oh and also, when I was trying to get a new ticket it took over 45 minutes for a gate person to give me a new one to fly home"
Pros: "I like how cheap the prices are for a simple weekend trip when you only bring one bag. The woman who boarded us at the terminal was AWESOME. She clearly loves her job, and loves people around her and honestly what else is there that's more important in life than loving people. She was funny, kind, considerate and incredible at customer service. Give that girl a RAISE. We boarded at 4:49 in the morning and her energy lightened the mood for sure."
Cons: "I didn't like how even the tray tables were cheap. I also don't like if you want to choose your seat you need to pay... why is that? No other airline does that."
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Cons: "The two receptionist at the Las Vegas gate D16 we very very very rude I will never fly frontier again"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Cons: "they turned a 4 hr flight into a more than 5 hr flight, seats were very uncomfortable."
Pros: "Able to get onto plane quickly and be seated"
Cons: "Seats are uncomfortable, Padding is minimal. Narrow aisle make it difficult for large flight attendants to pass by without bumping into passengers."
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "Seats were uncomfortable and did not recline. The stewardess did not come around to check up on me during a 5 hour flight. I only saw her once."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "Everything was on time .. Even during the holiday season when its busiest."
Cons: "Don't like at ALL how they don't ask if you would like a seat preference.. Not just Frontier but ALL airlines !"
Pros: "I don't like the fact that the baggage check was $40 you're charging $40 for a bag but you can't provide free water on the plane I think that really sucks seats are small their non-adjustable they weren't comfortable my mouth was so dry when I get to my destination I had a drink sink water from the faucet of the women's bathroom"
Cons: "I was checked in very promptly"
Pros: "The crew was lovely Boarding was quick"
Cons: "Not very comfortable Food options limited"
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "New, clean airplane adequate, competent crew Made consistent use of aerodynamic principles"
Cons: "Frontier Airlines charges for carry-on bags, as well as checked bags. This is surprising, and over a round-trip, can add $50-100 to the airfare. The airline advertises itself as a low-price airline, but this hidden fee I find disingenuous. How can I travel without any belongings? Thus, the base ticket price is unfairly presented. Chairs do not recline No in-flight entertainment No complimentary food or drinks, prices are exorbitant ($3 for a bag of chips) Flight was delayed by an hour, then we sat for an additional hour after boarding to fix the A/C I really disliked flying on Frontier. When buying tickets I forgot about their hidden baggage charges, and was fooled into thinking their prices were competitive."
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Cons: "The plane was downgraded cutting off 40 passengers. It least to an extremely long check in line and alot of yelling and upset customers and added alot of stress and anxiety to those of us traveling"
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Pros: "I had I pay for my bag at the airport due to me forgetting to online and then was upgraded to the front. Thank you!"
Pros: "They had a late flight which was convenient. The assigned seats made sure that take off was smooth. Price was unbeatable."
Cons: "Seats were very uncomfortable and crammed. Initially they only had one agent checking people in at the terminal and the line had about 50 people in it."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Cons: "We were delayed 3 and a half hours because of a water leak. Shouldn't that have been checked the plane the night before since we were the first flight out? Since we were delayed, they decided to give us breakfast vouchers (very nice) but they gave it to some people then not to others. When they finally decided to give them to the rest of us, we had 30 minutes before we had to board again! We could have been doing that with the 3 whole hours we had! I won't be flying frontier again, that's for sure!"
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "The lights were dimmed."
Cons: "A passenger threw up all in the rows as he was let on drunk. And the air cabin noise was so loud I could hardly hear the person next to me."
Pros: "Departure and arrival went smoothly. The captain was warm and engaging when he spoke a few words with the passengers."
Cons: "The female flight attendant needed to work on her people skills. She did not greet the passengers as we arrived; she seemed to be idle as she faced away from us. Her tone was harsh on the few occasions I heard her speak to passengers. Perhaps, she was just having a bad day!"
Cons: "You are charged extra for seats when checking in and you pay for carry ons as well. You also pay for drinks, ex. soft drinks, coffee, tea. You may get a great rate but then you are charged for everything else. Seats are not very comfortable and tray tables are the size of a mini iPad. No inflight movie."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Easy boarding, clean plane and bathroom."
Cons: "My chair didn't let back so it was a bit uncomfortable but I had decent leg room on an aisle seat."
Pros: "Quick, easy flight."
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"
Pros: "We left Atlanta on time, just after eating at a close by our departure gate."
Pros: "Crew was friendly and polite."
Cons: "Economy seat was very uncomfortable. I wish that my booking made clear that I would need to pay for a carry on. Fortunately, I paid at the kiosk where is was $40 for a bag instead of at the gate where it was $60."
Pros: "It didn't crash and Im very thankful for that. They are good at collecting trash."
Cons: "The flight attendants skipped few rows and not offer us any drink or snack the first time they came out. I am sure they didnt do it in purpose, but I have never been in a flight that the flight attendant just missed people like that. The cart stopped next to the seat in front of me, the first flight attendant helped people that sat in the front, the second one started to asked and served beverages for the seats behind me. I thought the first one was going to help us, but they moved so fast and far behind us right after that. I have never been in any fllight that charge people for soda."
Pros: "I make a reservation for me and my cousin, and him cant take the Flight because frontier sent to me by email a wrong information for checking terminal and when we finally arrives to the counter, she said, oh Im Sorry checking bag is closed, we cant take your checked bag, and he lost the flight, also trying to contact costumer service during 1 hour , they dont give us a rasonble solution, we lost the money for travel from miami to las vegas, and they not refund anything!!!!!!"
Pros: "Overall cheap"
Cons: "I was told at boarding that I would have to pay for my carry on."
Pros: "The low price"
Cons: "There is no entertainment at all"
Pros: "Airport staff were nice, friendly and very apologetic."
Cons: "The flight was delayed 3 hours yet we were encouraged to arrive at our original time just in case the flight was moved up, which it wasn't, so it made for 5 long hours in the airport. Once on the plane the stewardess were less than friendly, at one point shhh'ing people."
This flight was the worst I've ever had，and also will be never thinking about booking with this company again , sucks
Pros: "The seat was comfortable and the crew super courteous."
Cons: "For me not much of anything could’ve been better"
Cons: "No issues just a little turbulence."
Pros: "I was told that I've been checked in but still have to join a terribly slow queue."
Cons: "That we were not offered even cold water."
Pros: "I liked this would be my last Spirit flight ever!"
Cons: "4.5 hours late for starters."
Cons: "Delayed for almost 2 hours."
Pros: "Spacious, comfortable seats, friendly crew."
Cons: "I had to pay $50 for luggage because it was not prepaid (online). I did not receive e-mail to check-in, whereas luggage charge would have been less expensive."
Cons: "The delay in an hour and a half"
Cons: "The worst experience in my life, I showed up a hour early, only 2 kiosks that work to check in. The rude lady directed me out of line to use the kiosk again instead checking me in, so I couldn't miss my flight. You could obviously tell it was my first time. So I missed my FIRST flight for my 30th birthday. Their only rebuttal to my dilemma was "you should have show up 2 hours early". A horrible experience I will never forget. The human that don't display common courtesy for his or her fellow man should be replaced by robots. I would gladly pay double for my next flight than to EVER use Spirit again."
Pros: "Speed of boarding"
Cons: "The attitude of the stewardesses. The paucity of food options. The need to pay for everything."
Pros: "What I enjoyed about this flight were the pilots. Take off and landing were great, and the flight arrived on time!"
Cons: "Poor customer service. Flight crew served beverages/snacks. Afterwards, the entire staff remained in the front of the cabin socializing most of the flight. One even had the audacity to tell me to put my tray up as we were landing, and my trash had not been picked up, so that I could put up my tray (still had liquid in my cup, and there was a lot of turbulence throughout the flight). Staff ( Jeremy) addressed a passenger very rudely, and the passenger was very irritated with the flight attendant. It’s not what Jeremy said, but how he said it. Instead, of Jeremy de-escalating the situation he continued to address the passenger rudely. Then he walked to the front of the cabin pointed at the passenger he was arguing with and was very animated in his telling of what just occurred to another employee. This infuriated the passenger. Disgusting behavior, Jeremy! Can’t believe Spirit staff have not been trained on flight safety. One, we are in a confined space, approximately 34,000 feet in the air, and it just takes one incident to unravel the peacefulness of the cabin, and place passengers at risk, but instead of Jeremy trying to manage the situation he continued to agitate the passenger. Then he sends another staff over to harass the passenger/family. Unprofessional and placing passengers at risk; because you never can predict how a passenger will react. To top it off staff did not say goodnight to passengers. I’m disappointed, because I recently sent a nice review to the CEO on Facebook. I guess I spoke too soon! The flight crew for flight NK 817 on 11/27/17 DFW to LAS, requires training, and may need to be separated for training purposes, because your flight supervisor cannot mange them, and it’s corrupting their behavior. This experience left a bad taste in my mouth. What is the standard for flight service, Spirit Airlines?!"
Pros: "Departure and arrival were on time and moved quickly. Did not feel super "budget airline" ... Had to purchase food and drink, but they were reasonably priced. I was overall really impressed by Spirit on this occasion."
Pros: "I had a great flights both to and from Las Vegas. The crews on both flights were really great. This was the first time I ever flown on Spirit Airlines. Both flights arrived ahead of schedule. I loved the pre-flight briefings that the crew gave. Although it is a "serious subject" they also injected some "humor" that had everyone laughing. I will not hesitate to fly on Spirit Airlines again."
Cons: "Went to check in for boarding pass the day before flight, but was told my reservation had been canceled. I didnt cancel anything."
Pros: "Smooth flight! Did not even feel the plane touch down."
Cons: "The chairs are very small and crowded. This isn't a problem unless you are in the middle. Where can you put your arms comfortably?"
Pros: "Staff on both flights were awesome. Flight from Dallas to Vegas was the best crew I've ever been around! Great airline!"
Cons: "Seats were not comfortable for me. I'm tall"
Cons: "They over charge on baggage, they over charge in vebrages, unconfortable seats...."
Pros: "The crew was playful and kind throughout the flight."
Cons: "My flight was cancelled which caused me extreme stress and was a huge inconvenience to me."
Cons: "Flight cancelled!!!!"
Pros: "Non stop flight."
Cons: "The delay of departure."
Pros: "Flight attendants were energetic and very personable. They displayed their enthusiasm and personalities while engaging with passengers. This was very refreshing in light of recent events and shows that customers shouldn't be treated as though they are incarcerated while flying."
Cons: "Leg space always to tight on Spirit 40lb weight limitations are also a detractor, your prices are not that competitive anymore to be using that as a selling point."
Cons: "6 hour layover turned into 11-12 hours. Repeatedly got emails during the layover that the connections was delayed an hour, 2, 3, ,4, 5, then 5 minutes, then another 20 minutes. How does the schedule work that way?? First night of vacation was taken by poor planning and management. Oh, we were giving $28 in meal vouchers for airport meal prices. The lead flight attendant was constantly occupied with her own stuff. It was just annoying. It was also annoying how she tried to talk fast over the intercom like she had it down, but it was obvious she didn't."
Cons: "Everything. The worst airline company that I had traveled in all my life. Pay $100 extra for carry on bags, and the worst and unconfortable seats at all! I will never travel at this "company" any more."
Pros: "Cheap fare. If you are broke. Fly spirit and travel light."
Cons: "Everything else, small stiff seats that can't be adjusted, bags are silly expensive if you have to buy a carry on at the gate it's 100.then in April they change the size of the free carry on and make it smaller. The flight attendants weren't exactly nice. Bad experience on this airline. Will not fly again. Period. Was delayed 20 minutes for not finding staff."
Pros: "The crew, flight, plane and ease of security and the airport were great! everything else basic."
Cons: "The spirit website was ridiculous to navigate and obviously on purpose. The spirit website is set up to take advantage of people and I will not be flying with them again. Water should always be offered and it wasn't. Also, the flight was delayed but not much like 20 minutes."
Cons: "Extra fees for carry on bags. Crew not too friendly"
Pros: "Had all 3 seats to myself which was great because leg room is sketchy"
Cons: "Not great customer service from the attendants"
Pros: "Got to the gate 40 minutes before flight and they wouldn't let me board - said I had to check in 45 minutes before and would not have to pay $100 to fly on the next plane 6 hours later. I said no and went to American Airlines - so sick of this company. Gladly pay $100 more to never fly this stupid airline again"
Pros: "Airbus A320"
Cons: "Was not allowed to pilot the aircraft. :( lol"
Pros: "Fast and i expensive"
Cons: "Too cold not comfortable"
Pros: "The price."
Cons: "Plane wasn't on time. It was delayed 2 hrs due to overbooking the flight and maintenance. No one informed us until the last minute. It was just poor communication throughout the process. Once maintenance was done, it was like a herd trying to get on the plane."
Cons: "Flight was cancelled because the plane did not show up. I've never heard of an airline cancelling a flight because of rain, maybe delayed but not cancelled. There were 100's off people upset and angry"
Cons: "Worst experience with an airline ever. I will never fly this shitty airline again."
Pros: "Flight crew very professional & understanding."
Cons: "40Ibs availability not enough for travel. Initially thought it was 50Ibs."
Cons: "The flight was delayed several times"
Cons: "Nothing, I'll spend the extra money, for a better flight next time"
Cons: "Were to start"
Pros: "It was quiet. Smooth flight."
Pros: "They were on time!"
Cons: "It was dirty inside..."
Pros: "The crew on the actual flight was helpful and nice and the seats were comfortable."
Cons: "That there are inconsistencies between carry on sizes from DIA to Dallas. I was charged double to check my carry on even though its size was accepted through DIA. The only explanation for this that I got was "the Denver airport wasn't doing their job" by monitoring the size of the carry on and so ultimately it became my problem at the gate as well as a few others in the same situation being charged a ridiculous amount over what we should have for our bags. I hate the fact that this isn't a cash airline, there is little communication about checking bags, and essentially anything over the size of a backpack is super expensive to check. There are no complimentary items and based upon what I spent to check my bags, I could have probably gotten cheaper airfare with another airline because I would have gotten two free checked bags. I will probably never fly with spirit again unless all I am carrying is one small carry on, it's not worth it and ultimately was not competitively priced against other airlines because of this. Way too expensive for all the extra things which were not very well communicated. If I had known any of this before I booked my flight I would have gone with another airline it might have even been cheaper after paying for my bags both ways. This was my first and last experience with spirit."
Cons: "Price of bags. Paying for carry-ons. Paying for sodas. No entertainment on flight."
Cons: "Canceled my flight with. No advance warning and told me they would put me on the first available flight which happened to be 2 days later. I will never fly Spirit again."
Pros: "Price wasn't bad. Crew was okay and friendly."
Cons: "Web site hard to figure out. Have to pay extra to pick your seat . Have to pay extra for every little thing. Suprize do we didn't have to pay for crew to smile at us. Seats are way to small. I was mashed up against window. Had two big girls next to me . No where to even put my right arm. Very uncomfortable ride back to Dallas."
Cons: "did not see option for carry-on luggage vs checked babbage online so very unhappy about paying a premium for either choice, when i checked in at the airport!"
Pros: "Times that worked for me."
Cons: "My baggage fees were as much as my flight. how can they expect people to travel without baggage. They say you can have a personal item that fits under the seat in front of you, but in the new plain most things didn't fit because the seats are even smaller. the flight was fairly turbulent without any announcement from the pilot. it was the most turbulence I have ever had."