Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "No gate when we landed."
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Flight attendants incredible!!!!"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "Comfortable and on time"
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "All good"
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Pros: "Smooth ride and friendly staff"
Cons: "We were a little delayed"
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."
Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."
Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"
Pros: "Good preferred seat."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Plane was clean; staff professional; no issues."
Cons: "Forgot to give me my drink"
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Cons: "Worst staff never flying with this airline again"
Cons: "Delays I missed work Delayed three hours"
Pros: "Crew was amazing, flight was amazing. No complaints!"
Cons: "Flight delayed for 4 hours"
Pros: "On time flights."
Cons: "Middle seat."
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Great crew and online customer service..."
Cons: "1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’"
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "Bags charge for 105$"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Cons: "Cut my already short trip even shorter. I used this airline twice now, and both times I was delayed."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Cons: "everything was poor"
Pros: "STS ground crew waived goodbye. Love a small town airport"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Not much"
Cons: "7 ½ hr maintenance delay. Entirely predictable and easily forecasts. Pretty bush league."
Pros: "Checking was fast"
Cons: "I have to pay for my carry on ."
Cons: "Plan was 4hrs late"
Cons: "The entire crew was rude"
Pros: "Good on the price."
Cons: "Plane was delayed, but wasn't the airlines fault just bad weather. Didn't like that I was charged for a carry-on bag, those should be free."
Pros: "Very friendly. Cared about the customers. Arranged seating to spread out the passengers."
Cons: "WiFi on the plane!"
Pros: "-Friendly service -Comfortable flight"
Cons: "-Delayed takeoff -Delayed arrival"
Cons: "I asked if I could sit in an empty row after take off and was told no because that's for the crew. Passenger seats do not get reserved for crew who want to chill out and eat and drink. It was empty and I simply wanted to rest against the window and nap."
Cons: "They lost my luggage."
Cons: "It was disgustingly dirty. They have striped down all perks, which is fine... it should make it easier to maintain... so maintain the plane! Gross! And what a horrible landing! Perfect weather and I nearly lost my lunch! We fly frequently and thought we would give this a try. Big mistake!"
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "at 4:30 pm I had a text alert that the flight was delayed by 8 hours yet there was nothing done to replace crew who were going over their max hours. The pilot and both stewardess told different stories. At 1 am in the morning they claimed they were looking for replacements. It is bad enough having a flight canceled and having to drive 840 miles or wait up to 2 days to be rescheduled....but to have blatant lies told was even worse. Then cancel due to weather...when that was not the case..so baggage fees cannot be refunded. The baggage fees were almost as much as the airfare."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Absolutely nothing the flight never took off and I never mad it to my destination."
Cons: "Everything this is the worst flying experience I've ever had in my entire life I will never fly frontier again"
Pros: "Flight attendants were nice."
Cons: "Flight was late, Boarding procedure was not efficient it would help if they seated by seat letter when I boarded I was in seat f by the window but the other two seats were already occupied and they had to get up to let me in this happened numerous times for everyone on the plan causing a long boarding time. Plane had some off issues I think with the fuel pumps or the hydraulics there was a really annoying sound for the entire flight. No wifi Not enough leg room"
Cons: "Hidden seat fee at the time check in (but overall reasonable price) Not knowing about the mobile app, so I didn't have to print my boarding pass"
Pros: "Frontier is the new Bus ride in the Sky! Affordable $33 one way from Houston to Vegas, Non-stop! No frills. Be sure to only bring ONE bag/back pack/big purse so you WON'T GET charged for bringing a carry-on on board. Bring your own water and food if you want something to drink or eat. Otherwise, there is a fee. Seats and plane were very clean. Just plan accordingly and then go and enjoy your AFFORDABLE Bus ride in the Sky!"
Pros: "THIS trip was okay."
Cons: "This was supposed to be a round trip ticket. My original flight from Las Vegas to Houston was delayed and delayed and then finally cancelled. I was checking your app religiously and it wasn't until BOARDING ( 12:20 in the morning) that it said the flight had cancelled. Your employees just ignored me when I went to the front desk to ask what I was supposed to do. They finally took notice of me and said the best they could do was TWO days later. I don't live in Vegas so I asked where I was supposed to stay and they said they couldn't help me with that. You were going to let me sleep in an airport for two days! I asked what I was supposed to do about food and you said you'd email me a food voucher (you didn't) and you said you would email me a 200 dollar voucher for my next flight (which you didn't)! I had to find someone to help me buy a different flight on a different airline because of how UNhelpful you all were. The most disappointing and absolutely terrible traveling experience I've ever had. I don't know when or if I will ever fly with you again."
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Pros: "The crew and neatness"
Pros: "Friendly staff & great landing."
Cons: "I'm on my way back to Houston now & my plane is one hour delayed."
Cons: "The flight was delayed by an hour but there was no announcement made"
Cons: "Flight was delayed both going and coming back, both times blamed on Denver... seats were not particularly comfortable and only 1st 3 rows were reclinable... no entertainment, pay for everything except cup of ice, but it was an economy flight... crew was okay both ways... boarding not bad, but should allow 1. handicapped 2. veterans and 3. passengers without carry-on luggage to board and exit first"
Pros: "The price except having to pay $80 each way for checked baggage"
Cons: "Extra charge for a soda no cash accepted didn't see putting $1.99 on a credit card....no peanuts or comp snacks available...once we landed the ramp wasn't lined up so we waited a while but then they lost power on the plane and it was really hot"
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Pros: "Flight was on time"
Cons: "Seats very uncomfortable."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "cheapest fare I could find for last minute weekend trip to Las Vegas"
Cons: "seats dont recline. very uncomfortable. no entertainment. extra charge for carry on (you will charge me to carry my own bag?) I am not checking it in. flight was delayed (last flight out of houston)"
Cons: "My flight was cancelled."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Pros: "Crew was friendly."
Cons: "No free sodas nor peanuts."
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Pros: "What did you like? nothing"
Cons: "What didn't you like? everything"
Pros: "Amazing crew"
Cons: "No entertainment on the plane, maybe add TVs"
Pros: "I like the on-time flight and professional pilot and crew."
Cons: "I didn't like that the airplanes did not have reclining seats in coach section. I also was surprised to get luggage charges in both directions."
Pros: "The crew was great and the flight was smooth"
Cons: "The seating was a bit tight"
Pros: "Good Service in a general."
Cons: "As a continuous improvement: Cleanliness into the plane need to be improve :(. Trash under the seat and aisles was observed."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Pros: "Quick and easy boarding"
Cons: "had to pay for both baggage check...and carry on.....little to much!!!!!.....but overall it was a good experience ...."
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."
Pros: "It was cheap. Overhead compartments were quite roomy."
Cons: "It was probably the most uncomfortable flight I have ever had the misfortune of experiencing. The seats were like wooden benches and didn't recline. The tray is only half the size of the standard. I'm pretty sure it's going to take a few sessions with a chiropractor to fix the abuse to my spine."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Pros: "I like the face that the crew was very polite and kept asking if you needed anything. The air craft was very clean as well."
Cons: "There was no space to do anything. Those were the most uncomfortable seats I have ever sat in and I fly probably once or twice a month. They need to be able to recline. I think that would solve a lot of issues as well. Further more the face that I had to pay for my seats and carry on and was not told about it on the front end when I booked my flight was pretty aggravating. The last thing someone wants to do is pay more money to an airline after buying tickets."
Cons: "Buying for your seat and carry on bags, by time you add those charges I could have brought a cheaper ticket on Southwest with the bags included."
Pros: "Low price"
Cons: "Reading light did not work!! Very inconvenient for a long flight at night."
Pros: "The crew on the way back from Denver were funny and kind and extremely helpful. The flight itself was fine."
Cons: "The prices for the trip. I wish I were explained that I would have so many different prices added on to the trip price. Carry-On price, seat price, Checked bag price (why are they different prices?). Only complimentary drink is water. The trip is more ideal for a weekend trip where all you need is a backpack that can fit under the seat. Then the pricing wouldn't be so bad."
Cons: "The plan is extremly small. No wifi or entertainment"
Pros: "It was 80+ degrees on the flight. Ridiculous, especially with limited leg/shoulder space. Absolutely miserable. Worst flight of my 28 yr old life."
Pros: "Good fare!"
Cons: "Very slow check in process. Only 2 agents,Long line. Wish you could get a seat online without having to pay, then I would not have been standing in that long check in line. Wish they still gave out warm chocolate chip cookies. Miss the old Frontier..."
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Cons: "We were given the wrong information for picking up our luggage and had to take a shuttle to Terminal 3 in Vegas. It took 40 min longer than expected at 11:30 pm. Also the flight insurance is totally a waste of money."
Pros: "Friendly crew"
Cons: "Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable."
Cons: "Wait 10 hrs before bord due to no reason"
Pros: "Excellent and friendly staffs"
Pros: "Excellent pilots and staff"
Cons: "Carry on luggage charge"
Pros: "Staff was great"
Cons: "Seats very uncomfortable. And had to pay for everything. Even for water."
Pros: "Landing was decent"
Cons: "I’m still sitting st the gate 30min after landing what a joke of an airline"
Pros: "Departed on time"
Cons: "Hidden fees for everything!! Not even free water on board! They charge for even checking in at the airport! I much rather pay united airlines full fee and get to know my fare than buying this “cheap” fare and get hit with fees for checking a bag, choosing a seat, etc. This “upsale” strategy is low."
Cons: "The seats aren't comfortable"
Pros: "Seats are horribly hard. To compact for comfort."
Cons: "Seats and charge for carry on"
Pros: "On time"
Cons: "Read the fine print. They charge 50 to check bag if it is over 40 you will pay an additional 55. That’s 105.00 to check 1 bag. A carry on will cost 55 dollars. The seats are very uncomfortable they don’t recline and very little leg room. They don’t offer free water or snacks. I found the staff very unprofessional"
Pros: "Great Crew! Smooth ride, thank you Pilots"
Cons: "Otragious bag charges, not allowed a carry on!"
Pros: "Quick flight."
Cons: "Pay for bags and additional fee's"
Pros: "I like the way the pilot flys the plain"
Cons: "I don't like the flight delay bcus it pushes you back from your appointment."
Pros: "The larger plane. Departed on time, arrived on time."
Cons: "No complimentary water, nuts, chips, nothing!"
Cons: "Flight was delayed for 4 hrs with no explanation or apology.. The overhead bins on an airbus flown by Spirit are the same size as the overhead bins on an Airbus flown by Delta or any other carrier, so why doesn't Spirit allow you to use the same size carry-on as all the other carriers? There should be an industry standard."
Pros: "Staff was pleasant. And understanding considering the situation."
Cons: "Flight was delayed for hours"
Pros: "Wonderful ground and flight crew! They made my first experience a joyous and memorable one. Thanks."
Pros: "Boarding went smoothly. Departure and arrival were on time."
Cons: "Carry-on price is too high."
Pros: "Quick boarding and on time arrival and actually left early and made it to vegas 15 minutes early"
Cons: "I have no complaints"
Cons: "Cost more to check one bag than my ticket"
Pros: "Everything sucks"
Cons: "The airplane service and delays"
Pros: "Well they chance again for April 14 hope no cancel anymore"
Cons: "They was Cancel I hope April 14 don't happened again"
Cons: "Late Very uncomfortable"
Cons: "They charge for every single bag except your personal bag. Our third checked bag was $100! We ended up paying three times out tickets in bags."
Pros: "Didn't like the delays"
Cons: "Very tricky policies. They charged $45 for a carry-on! then the check on was about $100 because their maximum weight is 10 pounds less than all other airlines! 40lbs instead of 50 lbs just so they can charge extra! ended up paying more for luggage than for the fare! I will never ever, ever use Spirit again!"
Pros: "On Flt. #193 on 12/28/16, We had a Stewardess named Crystal (Employee #69428). She was absolutely awesome. She was friendly, funny and just an all around neat person. She made the flight very enjoyable. If I fly again, I hope Crystal is working my Flight. This flight back to Seattle was much better than going to Houston as I had and e/exit, isle seat. Going to Houston from Seattle, if there would have been an emergency I would have been screwed as I was crammed into a sardine can."
Cons: "On the way to Houston from Seattle, (Flt 290) w/layover in Las Vegas I swore I'd never fly Spirit again. I'm tall and was crammed into a seat with negative legroom. I could hardly get in and out of my seat. I'm not fat but tall. While in Houston I tried to get a seat with more legroom via your website.Your website is a total DISASTER. I tried repeatedly to get response, was told password was wrong. Then screen name was wrong. I spent an hour there and finally said "screw this" and called. I was on hold for 40 minutes before I spoke with someone. This person was lost as what to do. I asked for an isle seat with legroom. None available. Finally got one. More training needed. Frustrating!!"
Pros: "Decent ticket price, clean aircraft."
Cons: "Jesus. I thought I was a sardine. I've traveled extensively for the last twenty years domestic and international. Leg space was so small my knees were up against the seat in front of me firmly and the back of the seat in front of me uncomfortably close to my face. I'm 6'2. I will never fly with them again unless paying for an Emergency Row upgrade makes sense versus other carriers."
Pros: "It got me from Houston to Las Vegas without killing me . . . that's about it."
Cons: "From the booking process 5 months ago trying to fix an incorrect date I put in (had to cancel and rebook) English was not understandable. To their online problems. Couldn't get online to save paying an outrageous fee for luggage and online booking. Met with the standard go online and complain ? Rude unresponsive employees that garble off phrases so often and so fast as to be incomprehensible. Misinformation by the flight crew as to where the luggage would be. Smallest cramped seats I've ever been in. NEVER AGAIN. (this is not like me, I'm usually very easy going)"
Pros: "Crew was nice, friendly, and funny. 3 stars is because there is no actual service unless you flag them down to pay for things."
Cons: "WARNING: MUST PAY FOR CARRY ON BEFORE GATE. Spirit wants $45 for a carry on bag, and apparently $100 if you don't realize it before you get to the gate. I don't even know how much for checking one. So unless all you have is a handbag, add $90 per bag to the cheap looking price. Seat reservations are janky and can also cost you money. There's no app to check in, reserve seats, or view your flight, and their website has a terrible mobile user interface. The crew doesn't even ask if you want something, they just walk up and down with trash bags. That said, they were polite, professional and friendly. I guess you flag them down if you want to spend a bunch of money on Chex Mix and a soda or expensive beer. You have to pay to even get water or peanuts. There is no entertainment. The seats do not recline. If you have never flown Spirit, you're probably thinking "all that is too ridiculous to be true," which is what I thought when my Uber driver started warning me. Nothing above is exaggerated, just the facts. Never again."
Pros: "Smooth ride, ALCOHOL available"
Pros: "That the plane made it to Vegas"
Cons: "Changed arrival gate, then we boarded a plane just got settled and because of a broken fuel cap unboarded and waited another 40 minutes to board another plane . We were suppose to arrival in Las Vegas at 11:48 we arrived at 2:50."
Pros: "The Seats were relatively comfortable and the majority of the staff were generally nice"
Cons: "Not comfortable at all"
Pros: "Never happened. The flight was cancelled. Unable to book another flight on Spirit. Next available flight was three days later. Had to book return flight on another airline. Customer no service was of no help."
Cons: "rverything about this poor excuse and scam airline"
Cons: "They canceled my flight and couldn't rebook for 3 days later. The worst airline ever"
Pros: "I did not get to fly so I don't know."
Cons: "I did not like the fact that all flights for the day were cancelled, making it impossible for me to make it to my first TWO days of school. The booking agent I spoke with said I could get a ticket on another airline for an EXTRA fee. For someone else's mistake. No thank you."
Pros: "Cheap fare."
Cons: "No free drinks. Additional payment for seats."
Cons: "Did not like the hour delay."
Pros: "The plane was clean n friendly staff"
Cons: "Airplane not on time"
Pros: "Staff were great!"
Cons: "Seats were old no blankets no pillows"
Pros: "Flight was on time"
Cons: "Charging $55 for carry on and $40 for checked bag! Seats do not recline.....flying is miserable anyway but this airline is the worst!"
Pros: "Cleanliness and professionalism of inflight crew"
Cons: "seats that don't recline and have limited legroom"
Cons: "My flight got cancelled and I got rebooked for the flight next day in the morning. I had to wake up at 2am to get to the airport in time."
Pros: "Alliance with other airlines for flight availability."
Cons: "Spirit sucks.. Cheap end up being very expensive"
Cons: "Spirit canceled our IAH to LAS flight last night. We found out just a couple of hours before departure and sprit did nothing to accommodate us with alternatives although there were several flights flying this route. No explanation was given for the cancellation apart from 'weather' which for all practical purposes could have been the weather on the planet Mars. other airlines were flying flights on this route just fine. Feel so cheated that an airline can throw your flight away at the last minute, for no apparent reason beyond their own convenience and greedy network planning, not rebook you into reasonable alternatives, and get away with it. It's not about the flight money. There were 8 of us meeting in LAS from different cities, those friends had to cacel their perfectly good tickets. And then the cost of hotels, show fickets, reservations made, not to mention the effort and anguish to recover from loosing all this at the last minute. Folks, ITS NOT WORTH IT!! It's not even that cheap once you add expensive bag and seat fees. STAY AWAY FROM SPIRIT. I guaruntee you, you will get burned. Remember what they say about when it looks too good to be true, it likely is. Spirit is a lie as a concept. They are only out to get your money and will never have your back. One more anecdote: the customer service rep tried to sell us a credit card after our 1 hour long call to try and process ticket cancelations. A CREDIT CARD WITH SPIRT AFTER THEY RUINED OUR TRIP! That's how insensitive and out for your money they are. Also, we tried to cancel online with the link they provided on their CRAPPY website and they would only allow travel vouchers as refund. Why would I want worthless spirt vouchers after a flight cancellation when I never want to fly you again?"
Pros: "Dedication to safety"