Checking was great, Ajay was very helpful. Boarding was unorganized, Female staff was very unfriendly and untrained. Even after announcement for priority boarding for travelers with kids.. Ground staff was not helping anyone.
The large leg space/room!
The food was limited and it's actually not that good.
Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay.
Sat on the plane for over 1 hour waiting for connecting flight.
I paid for an upgraded seat and it was still very cramped
I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve.
No meal service in first class.
cleanliness; attendants were very helpful
Coffee is terrible! Get some medium roast for coffee aficionados. Not everyone has the American taste in coffee for a dark roast.
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