Find Cheap Flights from Tokyo Narita to Honolulu (NRT - HNL)

New planes, decent economy seat and space, excellent service from flight attendant. clean bathrooms, good inflight entertainment.

Same food choice outbound and inbound.

I liked that this particular flight wasn't fully booked because it meant that I had space to relax, including the use of the a provided blanket and pillow. I also enjoyed the food and drink options as well.

I didn't like that I was unable to check-in to the flight until just 2.5 hours before my flight. I like to be at the airport early in case of any mishaps or hangups, and not being able to check in until that point just made me feel a little pressed for time.

New plane,comfortable seats, modern entertainment

Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!

The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go.

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

Good general service

It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia.

Legroom is good compared to Japanese airlines. Hawaiian is always on time and has best record.

Not fond of their food. Wish I could have my choice of meal like other airlines.

The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight.

Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding.

I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again

Food Entertainment Leg Room Staff

Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees

Food was great.

Seats lack cushioning.

I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful.

The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me.

Crew was great entertainment was poor

limited movie selections

It was okay. Had my own entertainment.

It was operated by United Airlines and it was a UA airplane.

Could not enjoy the music and NHK news on the plane.

Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again.

There was nothing I didn't like about this airlines.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The girls at the China Airline counter saw i was really worried and freaking out about my flight and they helped me to the fullest.

I couldn't check in early cause Kayak gives a confirmation number and nothing else. I had to wait in the counter line instead of skipping it like i would do with most travel sites. I was very close to missing my flight but thank god they had a delay. I also left early for problems like these and still had difficulties. And it's impossible to call Kayak, especially if you live in Japan like me.

Boarding process very efficient Slightly more leg room

Seat slightly narrower, slightly more uncomfortable Nice soft blankets Cabin too warm

Crew was nice. Flight was an hour late getting off the ground.

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

Smooth flight.

Need more leg room.

Nothing

I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again

Food was better than most. The crew was nice. The flight departed promptly.

The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.

The service was pretty good. I only had an hour to board my next flight, so flight attendants moved me up towards the front of the plane so that I could exit earlier than others. I was able to make it to my next flight.

There was a 3-hour delay after all the passengers boarded. We were all sitting inside the plane without any explanation. At first, the captain blamed airport for not giving any updates on their departure, and a flight attendant that I talked to blamed the local temperature, which was a total nonsense. Later the captain announced that there was an issue with the engine. My layover was supposed to be 4.5 hours, but it got cut to 1 hour due to the unexpected delay that they had not clearly explained. I had to run to catch my next flight. When I got to my final destination, I found out Air China did not transfer my bag on time, so I had to file extra paper works in order to receive my bag two days later.

I love the friendly and helpful staff. Such nice people.

No complaints.

The food was decent and well timed. The entertainment was great. Personal tv. Great seat in the exit row.

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.

The crew was friendly, kind, and efficient. I received curtious service with a smile. They even left me a note while I was sleeping, rather than disturbing me. When I awoke hours later, they still happily brought me food and drink!

My main complaint is the quality of the seats. They recline decently, but are some of the hardest, most uncomfortable seats ever. This, in my opinion is unacceptable for such a long flight. On this same trip I took 45 minute flights with 5x the comfort!

The cubicles in business class.

I got two beers and a decent meal

The aircraft was old and dumpy. The IFE is very insufficient and needs to be renewed.

Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service

I liked most of the crew. They were courteous and attentive. They were also very helpful in getting passengers situated and seated. I also like that when I had an issue with a crew member a manager and her boss both came to talk to me about what happened and offered apologies. They handled the situation with respect and class.

There were two things I didn't like. First was that my on board entertainment set top was not working and I had to change seats. Once in a new seat though I was good and comfortable until a crew member had issues with my placement in an empty row that he wanted to use later in the flight to take a nap. What he did next was not nice, lacked communication and almost ruined the long flight for me. If it wasn't for the rest of the crew being great and his managers apologizing and listening to the full complaint I would probably have decided never to take China airlines again. Will I fly China airlines again? Yes, I will.

Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight.