Purchased WiFi was slow to non functional. Staff was not personable or friendly. Seats were cramped. Boarding took long but I expected that.
The crew was excellent. The flight was delayed for 20 to 25 minutes. We did arrive a bit later than expected. The AC could have been better.
Very disappointed with the seat selection. During the booking, I selected seats such that my wife and I would sit next to each other. However, during check-in, we found out that the airline changed our seats and we were seated apart; and I was stuck in the middle seat with two strangers. Very disappointing experience. We would not fly ANA next time.
Luckily I just tried to sleep. But the entertainment system was awkward to operate. I hate all this stuff with apps and adding it to your phone and all. It is a nuisance. I would prefer a good magazine or newspaper in the pocket in front of me or available.
Upgrade the comfort, food and attendants. Also we arrived in Houston in the morning. The meal they served two hours before our arrival was a dinner entree. It would have been a lot nicer and much more appropriate to have had breakfast.
Wonderful I would recommend it to fly & ride with ANA.
Poor. We weren’t able to check in online (for several hours until we gave up) for no apparent reasons although our passports were loaded successfully. When we were at the airport check-in, a rep helped us at the kiosk but she disregarded the KTN provided to her so we had to come back for it after being questioned by the TSA person…
Flight delayed by one day and everything was so disorganized by the airline.
All the food seemed to have onions. I don't eat onions. Anyway, everything else was great. The biggest downside was the underpricer company that purchased the tickets from ANA. Underpricer never provided the United Airlines booking number. ANA was a code share and all our flights were on United. I finally was able get booking numbers from Ujuted on X. They saved me from the upsales underwriter tried to saddle my wife and me with.
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
Very nice as always. Not that it’s anyone’s fault really but for some reason the seat (16C) was really hard…. Not typical for your planes… dunno what or why… maybe it was just me ?, The flight was great otherwise
Good experience, first time flying Alaska Air. Slight delay boarding, but still arrived on time. Excellent leg room! Very friendly flight attendants.
My experience was great with Alaska Airlines. They were very helpful when I was checking in. The flight crew was very helpful with our needs.
Crew members were friendly, but I wouldn’t use “entertaining” to describe them. Exact step by step instructions on getting wi-fi on the phone would be helpful.
Ease of reservations, confirmation. Cramped seating, very, very uncomfortable! Claustrophobic.
My husband unfortunately had a very large lady next to him who did not fit in the seat and had to have the armrest up so she was partially in his seat and she also had horrible BO
I liked the legroom even in row 26! I fell asleep immediately and slept the whole flight.
Alaska Airlines was hit with a bad IT outage. I think its a one off and dont want to give a bad feedback to them because of that. In addition, to all the delays our particular flight had a health incident and had to stop midway. Again no negative feedback because of that. However the way they dealt with the delay was not genuine. First the communication was not consistent and always kept changing. I lost a day and $647, completely because of them. They promised a refund which i have complaints about. First it was never given to me. They aksed me to call them or text them and the wait time was 1.56 hour for calls and 3:50 hours for texts. Finally when they texted back, the support executive was rude and asked me to get my refund from Delta the other airline that i booked my ticket because Alaska cancelled their flight. When I asked why Delta would pay me for Alaska’s delay she just ended the chat. To get back on the chat I had to wait for 3.5 hours. I could not. Second they announced that even if they pay us, they would not refund us cash but were giving us a discount on future travel. I vowed never to go back to Alaska so, i do not want the discount refund. Overall, I am terribly unhappy with Alaska Airlines and never going back.
delayed flight 3 hours, then took 45 min to get to gate and another 10 min to open door
The plane was put out of service and had to wait for a new plane to be assigned. No one had any information and the information on the screens was never updated. The call wait time was 2 hours and the estimated time for text assistance was 55 minutes which was a lie because after 55 minutes nothing happened. I understand that delays happen but to not have anyone available to provide any update or reassurance was just negligent. Also, what is the point of having an 800 number if no one answers it and don’t get me started on the text message system. Ridiculous!
Check in process was terrible. Lady at counter didn’t know what she was doing
Delayed and took off even later than the scheduled delay time
For a 69 year old with health problems I had the worse experience, no wheelchair when I entered a lady told me to sit and wait while a gentleman told me I had to walk to the Delta station, which I did. I had a carry on and a bag, and I was traveling with my service dog, which was on his carrier and the lady charged me for my carry on luggage, beside all the waiting cause of the delay, I had to walk to get my luggage cause no wheelchair showed up, I am so disappointed. I will get in touch with the company. I got home at 3:00 am, not good for my health situation.
Great experience on Delta. Staff from baggage check to flight attendants were very courteous and professional. My only issue was a personal preference for pretzels instead of the chips and cookies that were offered.
The crew was amazing; Von, Vera and Guadalupe were very friendly and attentive throughout the entire flight. They were friendly and welcoming to everyone. A solid and dedicated team for sure!
Terrible. I was bumped off of my original flight and spent the next six days fighting to get back on it. I lost hours of my vacation trying to get this situation corrected.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Always good but we must do something about people in rows ahead of you that don't put their seats back up when they are suppose to. And It's rough to not be able to even lean over to get something out of my purse.
Flight was delayed, 30+ bags had to be gate checked. Crew were very friendly!
Everything was good until we were boarding our connection flight in Atlanta, we were told to gate check our carry-on, but when we got inside the plane, there was plenty of room in the overhead.
Service, cleanliness, comfort, and food were all wonderful. Hands down to JAL.
Flight got delayed and it was very inconvenient . Had to come with another carrier. Had to spend one more night in San Francisco.
Logging into next flight was an issue as I never received a confirmation code
Alaska airlines is not what I expected Very disappointed Unfriendly Discouraging Very bad customer service, heartbroken trying to explain to them my situation.
I could not check in ahead of time. Kayak did not give me a proper confirmation number to check in.
I loved flying Hawaiian Air! We didn’t pay to sit together, but we were able to anyway. They had usb charging ports and even outlets in some seats. They served a hot sandwich that was not very good, but we were still pleasantly surprised. The staff was very nice. The seats really made my booty hurt but maybe I’m just not used to sitting so long. Also, the AC was really cold even though I was wearing pants, a hoodie, and a light blanket.
The crew was great, the food is decent for airline food, and we flew economy but the seats are comfortable and had plenty of room for my 15 year old son and myself. Would fly Hawaiian Airlines again for a long haul flight in a heartbeat.
A second drink service on a 6 hour flight would have been helpful.
The steward staff was particularly friendly and helpful. They smiled a lot and seemed anxious to be sure we enjoyed the flight.
Everything was good for the price I paid. Crew was very nice.
I liked that the plane landed safely. I didn't like that the food and leg room is horrible.
I wish someone would wake me up so I could eat the free food :( slept for 90mins on a 10hr flight and I missed breakfast. I’m sad about that lol.
My light was not working, I requested a meal without carrots( due to an allergy). It was not provided, so during the 13 hour flight, I was only able to consume bread and a small fruit cup. The air host was not helpful at all.
In-seat entertainment was great. Gluten free food options were very good and they gave a lot of food.
Three of four legs of our trip to and from Japan involved delayed flights. Hours and hours of delay. Food poor quality and inedible particularly on the Japan to Toronto segment. Two planes on the Japan to Washington return trip required replacement aircraft to be flown in from somewhere. Boarding in the dark on the field, one passenger fell and was injured. Overall bad experience.
This was my first time flying Air Canada. My first flight was delayed and then cancelled due to maintenance issues. They kept us informed and put me up in a nice hotel along with 2 food vouchers for my flight the next day. I understand things happen and they took care of the problem very well.I also like the fact that they don't charge for your first checked bag. The food was also hot, fresh and good.
There is not enough room for people over 6 feet in the seats for a flight that long. Crew only came by when it was meal/snake time, in the 11 plus hour flight we did not see anyone walk around, on our flight to Japan we did not know where the call button was to ask for water, on the flight back we finally pushed enough buttons to find the call button
They delayed all our flights and lost our luggage flying to Tokyo, Japan. Worst experience I have had with any airline. DO NOT BOOK.
Flight and flight crew were great. Better than most US airlines. Check-in was awful. They repeatedly wouldn't assign seats on the Air Canada flight or print boarding passes for all legs. This was really frustrating. Checked in the day before each direction but they put us on Standby while they juggled seats to upgrade others. This made it really difficult to get seats next to each other which is important when you have 10+ hour flights. Then they would only print boarding passes for their leg even though everything was booked through them. This made Customs in Canada difficult as they required boarding passes for the next flight each way to get through security. Couldn't get them on the phone and slowed everything down and security had to make exceptions for me to print boarding passes as security.
Boarding was challenging as we had to use the stairs from the tarmac. Stairs are okay but a roller bag makes it challenging.
