I would like to add American food so tired of rice after being there for 10 days didn’t want anymore to pay an airline did not have my bag marked right so it is still sitting in O’Hare. I am home.
Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.
The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.
The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.
This flight was leg 2 of 2 leg journey. The staff at baggage re-drop in Tokyo were fabulous. Once at gate when time to board, had to take standing room bus to the tarmac to board. Did not like getting out to plane and having to wait 5 minutes until they opened bus door.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
All the food seemed to have onions. I don't eat onions. Anyway, everything else was great. The biggest downside was the underpricer company that purchased the tickets from ANA. Underpricer never provided the United Airlines booking number. ANA was a code share and all our flights were on United. I finally was able get booking numbers from Ujuted on X. They saved me from the upsales underwriter tried to saddle my wife and me with.
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
Overall the experience was ok. My two complaints are that the food is absolutely disgusting. The movies in the flight to Japan were a completely different selection than the ones on the way back. So if you’re looking forward to watching a certain move on the way back, think again.
That food is absolutely disgusting. Bring your own meals because the food not only smells fowl but tastes even more so. Jesus, I’d rather just eat a protein bar.
Hard to explain because we thought we were booking ANA airlines, not ANA operated via United, so we were disappointed, but for what it’s worth, everything went smooth and loved the movie selections. The food was okay, processed and full of preservatives, so vs what we were expecting with ANA it was different
My wife and I liked everything except the cold breakfast
The overall experience was ok, though there was certainly room for improvement. My husband was asked to check his carry-on bag at the gate due to claims that the flight was “full.” However, upon boarding, we observed ample overhead space and several empty rows of seats. This made the request appear unnecessary and caused some discomfort, particularly as he was the only passenger singled out for this procedure.
Excellent service and comfortable seats. Friendly and helpful staff. No food for a 3hr flight over lunch time which was surprising (or is that a feature of domestic flights in Japan?)
The flight was smooth, but there were not enough options for meals and I was given beef when I do not eat beef. The flight going was much better because we received more snacks.
Thankful for the staff who provided blankets cause the plane was quite cold and no way to adjust the airflow in the seats next to the bathroom.
The flight was scheduled for 2:30 PM. Early in the morning we got a text message saying the flight was delayed and rescheduled for 3:00 PM. We got to the airport with that in mind. Then we got a message during check-in at the flight was rescheduled again for 2:30 PM. We almost missed our flight. In fact, our bags Were told that they would not make it. At the end, everything worked out. But it is very stressful.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
Excellent check-in. Crew was good. Excellent communication from flight deck.
Great overall. There was a bit of turbulence so they could only serve water because too much turbulence for the carts. Was glad they prioritized safety though
Excellent flight, the planes were newer, they did a nice job with boarding, great service overall.
Great service. Flight was delayed while we sat on the runway for a couple of hours. Weather related. Staff made is very bearable. The steward servicing the first class cabin was exceptional. Thank you! 💗
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
Amazing flight! I have never noticed the uniforms of the attendants before in twenty years of flying except today when one female had the most amazing dress on. It was beautifully designed and showed she was in charge. I never dreamed I would google who designed Delta uniforms . The ultimate compliment is when another woman admires your outfit. . I hope your designer puts it on the market
It would be nice if was given wires ear buds. Overall was a good experience was able to sleep on the plane
My flight was 6 pm 6/6. Every hour they delayed it again - air condition issues then no pilot then the crew had worked too many hours and cancelled the flight at 11 pm. Sent customers to NJ a 45 minutes uber ride to a hotel. Had to be back by 5 am for a 7 am flight and again no pilot etc with another three hours of delays.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
The ticket and bag check in was chaotic at SEATAC. No clear communication or signage for bag drop off.
This was actually an Alaska flight. I was not able to check in online using the Kayak app or the web for Hawaiian or Alaska airlines. So I contacted Hawaiian and they advised that I had to go to the counter when I arrive at the airport. So I waited in line at the Hawaiian counter for 45 minutes. When I got to the ticket agent she advised that I needed to go to the Alaskan Airlines ticket counter. So I went to that counter which thankfully was not busy. I received my boarding pass and then went to security. I arrived at the gate as boarding was beginning. The frustration is that Hawaiian or Kayak should have directed me to the correct ticket counter. When it is “operated by” a average person doesn't know what that means. Kayak app was silent on what action to take when I was unable to check in online and Hawaiian just stated my ticket number and confirmation numbers were invalid. Communication is key and this process could be cleaned up. Thank goodness I am savvy and speak English, I can’t imagine this process for someone who may not be.
If I knew I would be on Alaska Airlines flying back, I never would have bought the ticket. My flight kept getting delayed and Alaska always seems to be late which is why I don’t fly on them.
Good. They changed our gate very late and then when we landed, we had to wait 20 minutes to get off the airplane because another plane was in a slot.
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
I DID NOT GO TO HAWAII ON HAWAIIAN AIRLINES. YOU DID NOT INFORM ME THAT BY CHOOSING BASIC ECONOMY, I MIGHT BE REQUIRED TO FLY STANDBY. I AM ELDERLY AS WAS MY COMPANION WHO IS ALSO SEVERELY DISABLED AND THERE WOULD BE NO WAY WE COULD TRAVEL ON STANDBY. THEY TOLD ME THAT ALL OF THE BASIC ECONOMY SEATS HAD BEEN SELECTED BY OTHER PASSENGERS AND WE HAD TO PAY AN ADDITIONAL $942 TO GET A SECURED SEAT ON THE PLAN AND, IN SPITE OF THE ADDITIONAL COST, WE WERE NOT ALLOW US TO AMEND OUR TRAVEL PLANS TO EXTEND OUR VACATION. ULTIMATELY, THE FLIGHT WAS DELAYED. WE WERE OFFERED A REFUND IF WE CANCELED OUR TRIP ALTOGETHER WHICH WE DID. IT IS YOUR DUTY TO INFORM YOUR CUSTOMERS OF THE POTENTIAL PROBLEMS THEY MAY FACE, AND YOU DID NOT DO SO. I WILL NOT UTILIZE YOUR SERVICES EVER AGAIN.
It was very pleasant. The staff and crew are very polite.
Three of four legs of our trip to and from Japan involved delayed flights. Hours and hours of delay. Food poor quality and inedible particularly on the Japan to Toronto segment. Two planes on the Japan to Washington return trip required replacement aircraft to be flown in from somewhere. Boarding in the dark on the field, one passenger fell and was injured. Overall bad experience.
This was my first time flying Air Canada. My first flight was delayed and then cancelled due to maintenance issues. They kept us informed and put me up in a nice hotel along with 2 food vouchers for my flight the next day. I understand things happen and they took care of the problem very well.I also like the fact that they don't charge for your first checked bag. The food was also hot, fresh and good.
There is not enough room for people over 6 feet in the seats for a flight that long. Crew only came by when it was meal/snake time, in the 11 plus hour flight we did not see anyone walk around, on our flight to Japan we did not know where the call button was to ask for water, on the flight back we finally pushed enough buttons to find the call button
They delayed all our flights and lost our luggage flying to Tokyo, Japan. Worst experience I have had with any airline. DO NOT BOOK.
Flight and flight crew were great. Better than most US airlines. Check-in was awful. They repeatedly wouldn't assign seats on the Air Canada flight or print boarding passes for all legs. This was really frustrating. Checked in the day before each direction but they put us on Standby while they juggled seats to upgrade others. This made it really difficult to get seats next to each other which is important when you have 10+ hour flights. Then they would only print boarding passes for their leg even though everything was booked through them. This made Customs in Canada difficult as they required boarding passes for the next flight each way to get through security. Couldn't get them on the phone and slowed everything down and security had to make exceptions for me to print boarding passes as security.
Boarding was challenging as we had to use the stairs from the tarmac. Stairs are okay but a roller bag makes it challenging.
My experience with Air Canada has been horrendous. My first flight was delayed 6 hours causing me to miss my connecting flight thus extending my stay at the next airport for 15 hours because it made me miss my connecting flight. They also added another flight to my trip adding more time to it. Overal my flight duration which should have been 15-16 hours to return home has been increased to 33+ hours and the only thing I was given was a 10 dollar food voucher. Talk about a spit in the face. Air Canada is Probabaly the worst airline I have ever been on. I hope no one ever experience this. I am still waiting to get home and another one of my flight is delayed. I am here fearing that I might miss my other connecting flight that they added to my trip and thus adding more time to my trip.
Flight was fine, 1st plane was a bit old entertainment, 2nd the display was freezing/ crashing every 30min. We had problems getting at gate and waited 2hr to get a gate in Toronto, then had a 90min mechanical delay at the next departure. Weather was bad and I’m just happy we didn’t get stuck.
My one complaint was that while we boarded using the standard enclosed gangway, when we arrived at SEATAC, the ground crew were slow to hook up the stairs. After reaching the tarmac we had to walk up a long ramp all outside in 35° weather. We just came from Bali and did not have warm weather clothes. This was in addition to having to collect our bags in Vancouver, take them through security again and then having to show our passports 4 more times all within the Air Canada section.
It got to my destination on time. However I don't want to fly Air Canada again. The seat I reserved when I booked was somehow lost by the time of checkin. I specifically purchased a window seat so I could see outside, but the flight attendants made me close my window the whole flight (even during normal daylight hours over Canada), which was disappointing and also made my jet lag worse. Also there were no vegetarian meal options.
