Frontier is similar to other budget airlines like Spirit where only a personal item comes free and the seats are a little tighter than usual. I thought they had good communication around the fee for carry ons (in the boarding process, they directed people to go online and pay the fee there if they'd already to avoid a higher fee at boarding). Staff were friendly and for a short flight (<2 hours) I felt it was perfectly comfortable, and I'm very happy with my decision given that the flight was <$100 and direct.
Frontier has new seats since the last time I traveled with them. More comfy, roomy and clean. I did not buy a stretch class seat and was still able to be comfortable as I am 6'2" and usually go for stretch class. Staff was as professional as it gets.
The airfare was extremely low, arrived and departed on time, nice staff, NO COMPLAINTS !
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Frontier