The crew were efficient. The pilots seemed professional. It was a bit chilly in our seats. The sheet provided weren’t very helpful.
The Boarding process was great. Particularly since my wife and I require assistance. The flight attendants were amazing. We travel frequently; they honestly were a cut above. 😀
Plenty of leg room, temperature was great and staff was excellent. Would do it more often.
Passengers need to check in big baggage instead of bringing on the plane. That cause inconvenience for everyone. Otherwise flight was good.
Great. Very smooth. Plenty of information. However, wish they would give out a menu in advance of making a dinner choice like other international airlines. The flight attendant says chicken or pasta and there are details about ingredients or spices requiring the passenger to ask which requires the flight attendant to answer many times. So easy to solve this problem. P
Only not having an assigned seat was an issue. Rest was great
All fine save for the abominable catering. Really gone downhill. We found it all inedible.
Late flight caused a missed connection, had to be put on a later international flight without my requested vegan meal.
Half the bathrooms assigned to economy were out of action
The crew members were great. The food was good. Entertainment was average - Could use a wider and better selections of movies and series.
I was very disappointed with my experience at the United Airlines baggage check. The representative was rude and unhelpful. I was required to remove approximately 1.5 pounds from my two checked bags, even though it was a very small amount over the limit. The interaction was unnecessarily unpleasant, and I expected much better customer service. I hope United will review this incident and provide additional customer service training to its staff.
Cree was organized and pleasant. Plane had good seating but as it’s a shuttle toilets hadn’t been thoroughly cleaned (eg. bins too full)
Some flight attendants were great others were cranky. Seats were very tight and sitting on an aisle was very hard as the carts and people walking constantly bumped shoulder and arm.
Although the flight was delayed the crew and the flight itself were very good. Couldn't fault anything and after the disappointment of being abandoned in the US by BA it was a welcome relief to travel with United
Liked fold flat bed. Didn’t like having no window. Didn’t like poor choice of food and being served dinner very late, hours after take off of a 7:40pm flight. Servers not friendly. Food horrible in business class.
The flight was heavily booked so boarding was a lengthy process. The FA’s were rather abrupt during this process but became more gracious as the flight went on. Breakfast (puffed pastry and chewy sausage) was pretty horrible but there was fruit and yogurt which they didn’t mess up. Overall it was fine.
Fight was delayed an hour due to operational issues ,then further delayed due to ground control for a total of about 1.30 hours. Salad was completely frozen and flatware was so cold you could barely handle it. Crew was friendly and professional and the flight was smooth. The aircraft was clean and well-serviced.
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
Horrible! I paid for a straight flight from Chicago to London. A week before trip it changed and now I had a connecting flight. Our flight was delayed an hour and a half because our flight crew was still flying in from CA. Forty passengers ran from one plane to the next. The next United Airlines flight was delayed two to three hours because of mechanical difficulties. They had to ready another plane which took time. I missed my scheduled excursion in London. 😢
Lufthansa placed a 300 lb passenger in the aisle seat and I was stuck in the middle leaning sideways with no arm rest or ability to sit up straight and fully use my seat (due to encroachment-the seats are very narrow) the entire flight.
Luggage did not make it onto my plane. Business seats were economy with empty row seat. Just horrible experience. Why would the company allow for transfers that don’t give employees enough time to transfer luggages??
For an long range economy flight I feel more space and more meal options need to be offered for flights over 5 hours
The check in agents in PHL and gate agents had to have been the rudest women that I have ever encountered; the agent weighing the bags at check in screamed continuously at all of the guests as did the woman at the gate.I have Executive Platinum status with AA and fly a lot with AA but these ladies were the absolute worst I had the displeasure to encounter!
B-class on an old plane with antiquated amenities and poor service. Landed in Rome w/o bag that didn’t make the connection (plenty of time in London). Bag will come to hotel NOT the day it lands but the following night!! Still waiting for bag…BA had nothing to offer in support and couldn’t even tell me their comp, told to submit receipts and then I’ll learn what is or isn’t covered.
It's a long flight and that is always difficult. I was comfortable and well. The movies available were great and the crew was good.
Premium Economy Good crew, good service, excellent food. Seat back screen just not bright enough.
Flight was delayed an no one cares, or try to help passengers to get the conexión.
very very tight seats unfriendly crew who do not seem to care about the comfort of their passengers and do not know how to smile poor ground staff support at LHR and PHX
Flight from Phoenix to London was very quiet. Excellent space available for comfort, couldn't fault
British Airways was over 2 hours late. Every time I fly with them the flight is either late or cancelled.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
The flight was delayed and I would have missed my connection so I had to be rerouted on a much earlier flight.
Missed our flight to London and we were put on coach seats to Munich.
The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).
Overall good experience, just the delay of 2.5 hrs was a bummer.
I was disgusted at the fact when it came to checking into the flight it appeared there was no space for me on the plane due to the fact United airlines/Lufthansa had overbooked the flight. This was ridiculous considering I had paid to be on the flight and got to the airport gate early to make sure I was on time. Luckily my partner had asked the gentleman on the desk if someone didn’t turn up could I have their seat as we did not want to have to wait til the next day to fly home. This then encouraged them to go and actually check the plane, where they found there was a seat available. Thank god my partner had suggested this otherwise we would have had to fly back the following day and have to stop over in Washington. As we got onto the plane and finally found our seats (which were not together either), other passengers believed it was because we were late for the flight which then made it even more of an uncomfortable flight. This whole experience made me so anxious and was very upsetting which then effected the flight home to London. It was unacceptable! It should not have happened in the first place and I will not be flying with United airlines again, and will be encouraging others not to as well.
I had to rebook my flight or I should say I tried to rebook my flight and all I got was a complete run around. The response to my first call/request was "call back on the day of your flight". My second call/request was more positive and I was told that yes flights/seats were available for the dates I requested but to call back the next day as the price for the flight would drop. I called back the next day and was then told there were no seats available for any of the dates I was requesting which covered a period of all of April, all of May and all of September. I knew then I was getting a run around. I called my CC company and submitted a request to stop payment. They have done so. I will never, never book through KAYAK again and will never fly with Lufthansa. Finally, I am a seasoned traveler and have lived and worked overseas for most of my life. Never had such poor service.
I should've been inform it wasn't Lufthansa but United Airlines.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
Everything went very smoothly. Only issue, my movie screen was difficult to use. Unresponsive to touch commands. The crew was EXCELLENT 👍 Very helpful and accommodating. Upon arrival in London, the process was seemless. Highly recommend!
Meh. Lived the seat. The entertainment unit did not work and had to be reset 3 times. Service was SLOW taking over 90 min to be served. Crew forgot about my meal. Chicken was dry and almost inedible.
Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos
Lady next to me was coughing profusely the entire flight, other lady moved seats because of it, 8 hours of that during an overnight flight is a bit much.
The flight was excellent in World Travellor plus. Well worth the extra money. Boarding at Phoenix was the usual poorly organized event. Very stressful.
So very uncomfortable! The seats were dreadful and the space in a middle seat was too small. I don’t know what I would have done if I were 6 ft. Tall. I feel like the airline deliberately made the seats so close together for the purpose of selling the more expensive seats. Economy is on thing, but there should be a minimum standard of care. The meals were taste free and soggy. I can choose not to eat the meal, but I was trapped in the seat- so overall the lack of seat comfort is the biggest issue on such a long flight. I have flown overseas British airways, although about 10 years ago, and it was a fine experience quite unlike this flight.
The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing
Baggage took two hours to arrive in hall after landing.
Do not book through Kayak with connecting flights. You have to deal directly with airlines if there’s a problem. Our business class BA Flight was delayed 2.5 hours. This delay would have caused missing flight to Aman airport. We had booked business class and BA scheduled us on cattle class in last row on American. Even thou there were comfort seats available. Beware
I like the way they are friendly and helpful . More food options.
Flight delayed at the phoenix location itself. Missed connection flight and the alternate route given was 1 more extra day. It was a horrible experience
