Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to District of Columbia
|February||Best time to beat the crowds with an average 4% drop in price.|
|July||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$795||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Iberia, American Airlines and Aer Lingus have all waived their change and cancellation fees on flights from the United Kingdom to District of Columbia. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from the United Kingdom to District of Columbia.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from the United Kingdom to District of Columbia.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to District of Columbia from the United Kingdom is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to District of Columbia with an airline and back to the United Kingdom with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to District of Columbia from the United Kingdom up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "See my earlier remarks"
Pros: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Cons: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Pros: "Lufthansa hands down is the best airline I have ever flown!"
Pros: "on time."
Cons: "a bit late"
Cons: "Delayed boarding for no apparent reason. The plane was sitting on the tarmac for at least 2 hours before scheduled boarding."
Pros: "Not much compared to Lufthansa from AID to Munich."
Cons: "Old plane, old movies, service was mediocre"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "The counter staff in Heathrow was great"
Pros: "Good attitude"
Pros: "Fast and efficient boarding"
Cons: "Requested vegetarian and was served vegan"
Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Cons: "great and easy"
Pros: "I love the comfort and the space in the airplane"
Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Cons: "No major issue."
Pros: "The overall experience was great."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "staff at airport were friendly, helpful"
Cons: "telephone reps NOT helpful and do not know the airplane seat maps"
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Cons: "Too little space between consecutive rows on the plane."
Cons: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pros: "Lunch was good."
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Pros: "Everyone is very very nice!"
Cons: "Luftansa gives up and goes out of business."
Pros: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Cons: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Pros: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Cons: "crowded plane unfrindly staff no choice of meals long wait on board"
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "The attendant showed concern and promised to report, great attitude"
Cons: "I was surprised that my meal request was not passed to the airlines"
Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"
Cons: "Second baggage charges"
Cons: "Wish I had more time to shop Duty Free/Munich."
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Cons: "Waited for 5 hours, and then rerouted to Houston"
Cons: "You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going"
Cons: "They do not offer free bags to America anymore."
Pros: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Cons: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."
Cons: "Ran out of my preferred food choice."
Cons: "Lost my luggage"
Cons: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."
Pros: "Well maintained and good friendly staff."
Cons: "Alcoholic drinks should be free."
Pros: "Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight."
Cons: "The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!"
Pros: "Nothing since I’m still in dublin"
Cons: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Pros: "We were at front"
Cons: "Tight seats, boarding line held in confined area on stairs before boarding"
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "The airplane, crew, service, hospitality, and enternaintment were great."
Cons: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Cons: "Uncomfortable seat"
Pros: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Cons: "Only two check in desks. On the line for over an hour. Good thing we got there over two hours early. Computer and belt broke down. Finally got passed security with minutes to spare. Had to run to our gate. We should not have to do this if we arrive very early. If you have an early morning flight make sure you have enough people working to check them in on time."
Cons: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Pros: "Nothing really. The price was good, but only a little cheaper than others. I will pay more next time for sure."
Cons: "Hot plane (no air vents). Rude attendants. VERY small, narrow seats. They removed a few bathrooms for more seats (rows without windows now). There was nothing to like. Nothing. I was on the IAD to Dublin flight (and back). Delayed flights both ways."
Pros: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Cons: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Pros: "Free checked baggage. Calm atmosphere.. low marks for food and entertainment because there was no option to say not applicable. The options in the magazine were reasonable."
Pros: "Crew pleasant"
Pros: "Boarding at rear as well as front"
Cons: "Boarding outside in drizzle. Charging for soft drinks"
Pros: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Cons: "Never made the plane."
Pros: "Seats, Service , food Everything was great"
Pros: "On time, newish plane. A very short flight so"
Cons: ". Couldn’t change seat at checkin so couldn’t sit next to husband who was on a separate reservation Boarding is not by seat number, you have to queue up in a long line ."
Cons: "The delay"
Cons: "Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else."
Pros: "Great crew"
Cons: "Very old aircraft. Single aisle narrrow bodied"
Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Cons: "The aircraft was too old and poorly kept."
Pros: "We boarded on tarmac"
Cons: "No water or soda provided Unless you pay. Also we were told at gate to check hand carry since no more room but when we boarded there were lots of compartment spaces empty."
Pros: "courteous crew, reasonable food and snacks"
Pros: "Not much to say about Air Lingus averall bed experience. Will not book with airline again"
Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."
Pros: "The fact I got hone"
Cons: "Didvto security breach and also an issue with ground staff not bringing a wheel chair for a passenger we were herded round for 3 hours . We were told we could keep our water but then going through security wevwetevtoldcwe couldn't and there was no offer of water. The captain did apologize. I have no issue with aer Lingus staff they did their job. It is Mabchester airport which is bad as they are the ones that were responsible for these two incidents happening"
Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."
Pros: "We received an upgrade to Business class that we submitted a bid for -- it was the difference between heaven and the usual too small, too squashed intercontinental experience. The whole experience post-upgrade was top notch, from the service to the food. Thanks, Are Lingus!"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Pros: "On a long flight, it was great having an empty seat between me (window) and the other passenger in my row (aisle), especially given that I paid an extra $55 for my seat.. ( I do need to add, however, that 5-6 hours into the flight, a passenger two rows back became ill which required that the row be vacated so I ended up with a young woman sitting in the middle seat next to me who announced that she was sick -- and looked that way.)"
Cons: "Food was really poor. Other airlines do a much better job! Also, it would have been nice to have had the kind of curved headrest that makes it easier to sleep, especially on a long flight. The short flight from Dublin to Alicante offered this kind of headrest."
Pros: "Air Lingus is my favorite airline, never had a bad flight with them."
Cons: "Bit dissapointed when the meal was served. choices were chicken or beef asked for chicken non left so had to settle for the beef."
Pros: "The flight staff were professional and friendly."
Cons: "No complimentary beer and wine on a trans-Atlantic flight? What's up with that? The food was ordinary at best."
Pros: "Great price and friendly service"
Cons: "cramped seats, terrible audio - could not really watch the movies the sound was so bad."
Pros: "Crew was very responsive."
Cons: "Uncomfortable, miserable seats with no space"
Pros: "It was fast & got in early"
Cons: "Both flights, outgoing and returning, had the same problem. My family was spread all over the plane. My wife was in the back, I was in the front, and my two kids (ages 2 and 4) were split apart in the middle! Aer Lingus won't allow kids to be checked in online or over the phone so we couldn't address this until we arrived at the airport. At the check in desk, Aer Lingus personnel who are usually very accommodating told us "I'm sorry. It's a full flight. You'll have to talk to the flight crew." As if boarding a an international flight with two toddlers isn't difficult enough, now we had to do it without knowing where are seats were. All I can say is thank God for the accommodating passengers on our flight. The flight attendant was not helpful so I had to ask people myself."
Pros: "Crew is great-good service"
Cons: "Uncomfortable to try and sleep Video system poor-hard to use and very poor sound"
Pros: "Everything was GREAT! No complaints from me. The food was great, inflight entertainment was never-ending. Though it was a seven hour flight, it didn't seem like it. We'll use Aer Lingus again when possible."
Pros: "Direct flight from Washington to Dublin"
Cons: "VERY CRAMPED couch section. Best to avoid cramped single aisle aircraft, such as this leased Boeing 757, for flights over 6 hours. Other than the plane markings and the uniforms, very little about this flight felt 'Irish'. Aer Lingus I know you can do better!"
Cons: "Maybe it's unfair to compare to Qatar but everything was 3rd rate in comparrison. It's a pity flying Most of the journey with Qatar to finish with Aer Lingus. Boarding was like a cattle ranch"
Cons: "The connection between AMS and IAD at DUB was simply insane, only 10 minutes to walk back to security, us customs and another security check when the plane from AMS was parked NEXT TO plane I was about to board. Lost luggage in DUB because of it. Very bad experience !!"
Cons: "Delay in identifying boarding gate, had to wait in the common area until knowing which gate to go to and some gates were in opposite directions from others."
Cons: "It was too warm. The air above was not cool"
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Cons: "Small not comfortable plane"
Cons: "Made us wait in a standing only line to board the plane. Then boarded everyone at once and had to wait outside to get on the plane in freezing rain."
Pros: "The movies were good"
Cons: "Very little legroom"
Cons: "Screen did not work and dinner wasn’t provided on the way back from Iceland."
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Cons: "the pizza I had to pay for was cold, soggy, and dreadfully tasteless"
Pros: "The attendants are all nice and efficient!"
Pros: "The plane was comfortable"
Cons: "No snacks included"
Pros: "The calmness of the staff during the 3-hour delay due to dangerous winds"
Cons: "The hash winds that nearly swept us off of the steps while deplaning."
Pros: "Entertainment center has newer releases"
Cons: "Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded"
Pros: "Crew seemed okay comparatively to other airlines/crews."
Cons: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."
Pros: "We were rebooked via Frankfurt to Washington via Lufthansa"
Cons: "Charging for every moment of the experience is certainly one way to go for Iceland Air. I get that their economy hit rock bottom, but this isn't the way to get out of global financial crisis."
Cons: "no one ever gave us info on chg of plane,rushed special needs help to other end of airport and waited over an hour without explanation."
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Cons: "Icelandair need to re-assess their policy and start feeding their passengers. It’s was a horrible experience."
Pros: "After a long journey overall, it was nice to have an easy plane ride to Iceland!"
Cons: "Poor service at every level of customer service where good service should be given. The worst service I experienced was at the ticket counter in IAD and Glasgow."
Pros: "Route great and faster than going through London."
Cons: "Boarding was a bit chaotic with everyone boarding at once and not by row."
Pros: "Bottle of water at boarding was a nice touch"
Cons: "Boarding at Reykjavik airport was a mess"
Cons: "Reykjavik Airport was the worst for lines, delays, and boarding, You are bused to and from the terminal/plane."
Pros: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Cons: "It took a ridiculous amount of time (like an hour) for the plane to board once people started filing on. Terminal was already crowded to the point of shoulder to shoulder standing-room-only. Shuffling at a snails pace with three exhausted kids and all of our carry on stuff was not cool."
Cons: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Pros: "the plane waited for late connecting flights (including mine)"
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "I like the price of your fares and the staff is very courteous"
Cons: "Don't like my bag being left behind in reyjkavik I have also tried to register online to gain frequent flyer points and the web site keeps rejecting my membership. I have now entered requested info and ticked all requested boxes six times and it still rejects. I have confirmed my password has required lowercase, uppercase and numeric characters. I'll keep trying but I have lost the last two round trip flights being documented.(that's eight segments"
Pros: "You were very kind to my grandmother on this trip and gave us excellent help with mobility issues"
Cons: "Not enough time to grab a bite to eat during layover!"
Cons: "One of three checked bags did not arrive on time."
Cons: "In Iceland you had to board the plane from the tarmac"
Cons: "The Reykjavik airport is not set up to handle the amount of traffic it's getting. Boarding was completely disorganized with everyone just waiting for the gates to open. Then we were bused (in the rain) to our plane)."
Pros: "cost of ticket"
Cons: "hate to think what it would be like making the connections in the winter! Iceland is called Iceland for a reason."
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Cons: "My husbands screen didn't work and couldn't be fixed. For boarding, there was never an announcement and seemed unorganized"
Pros: "I really like Iceland air. On many airlines, they Nicole and dome you and you feel like you're being shoved on to a livestock truck and treated like a package . Iceland Air treats like a human."
Cons: "Free wifi for everybody please."
Cons: "4 flights were leaving within 15 minutes, all in the same small terminal space. People were all crowded trying to figure out which "line" to be in when there were no lines, no instructions and lots of concerned passengers. My gate actually had a sign reading final boarding when no one had even been allowed through yet. This was freaking some people out. No announcements to clarify anything either. Very disappointing."
Pros: "Nothing really,"
Cons: "Will never trave will icelandair again"
Pros: "Generally well run and a pleasant experience."
Pros: "Received lost luggage the following day"
Cons: "Plane let 30 minutes late & miss loaded 7 diverted ALL luggage to Kennedy rather than IAD"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Lots of delays boarding bus for the plane and then too much time sitting on the tarmac. The terminal needs places to sit."
Cons: "Entertainment needs more selection."
Cons: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"
Pros: "Personal entertainment screen."
Cons: "Old movies on the entertainment choices. Limited music choices - mostly songs and artists that are unknown."
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Pros: "The on-board entertainment"
Cons: "More food, more water"
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Pros: "usb Power"
Cons: "The seat padding needs to be improved."
Pros: "Crew was great and seats had footrests."
Cons: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Cons: "I was not informed the ticket didn’t includes luggage"
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Pros: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Cons: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Pros: "Thé crew was nice and helpful."
Cons: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Cons: "Coordination between connection flight"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Pros: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Cons: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Pros: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Cons: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Cons: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Pros: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Cons: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Pros: "Not much"
Cons: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."
Cons: "The long delay, more than 1.5 hours."
Pros: "everything was fine. nothing specifically wrong or bad."
Cons: "had the same food the third time this week. they could do more"
Cons: "Food's portion"
Pros: "You can charge your devices (only in one plains from London to Portugal)"
Cons: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Cons: "Delay one hour"
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Cons: "Could have had a vegetarian option for the sandwich."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Cons: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."
Pros: "The flight was direct to Lisbon"
Cons: "TAP a total disappointment. The biggest surprise of which you guys at Kayak are somewhat responsible is the ridiculous fees of $90 dollar per bag checked in. Obviously the face value of the ticket is cheaper but in practice I had to pay 360 dollars to check in my bags going and coming."
Cons: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Cons: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"
Pros: "Good crew, ok seats(economy), good tv."
Cons: "Food was, well airline food, better than you find on domestic flights."
Pros: "The flight was mostly ok minus squeezing in seats. Crew was delightful. Delay lowered my rating."
Cons: "Severe delay. Almost missed connection."
Pros: "The captain and the crew were excellent."
Cons: "Upgrade the entertainment system."
Pros: "Lots of leg room"
Pros: "Crew awesome. Plane nice and clean Process was fast efficient"
Cons: "SEATS TO SMALL. Food can improve."
Cons: "Tiny sandwich after 9 hours. Would it kill them to add a bag of chips?"
Pros: "Quick boarding and deplaning process"
Cons: "Offer free wifi instead of charging."
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Cons: "Great airline"
Pros: "Since I’m a United Gold member I get upgrades and the use if the lounge. Nothing beats that. New planes and friendly crews."
Cons: "Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting."
Cons: "Crew was not nice and friendly."
Pros: "Decent food and drink selection in the economy. It's a newer plane then what United flies in the domestic. Decent entertainment options."
Pros: "There was some initial confusion on what gate we were at and when everyone could start boarding. Once that was cleared up boarding seemed to be pretty smooth. The crew mostly seemed friendly and helpful. It was nice to have the blankets and pillows on everyone’s chairs in case someone was cold. That way they didn’t have to wait for a flight attendant to get a blanket or pillow."
Cons: "I did not like the food options so much, I think there may have been some alternatives but those alternatives were not clear. Also,the tv screens can sometimes be difficult to get out and put away in the exit rows."
Pros: "My wife and I flew Lufthansa a good deal in the 1970s and 80s, we stopped in the early 90s because I was working with young people and had difficulties provided them with a non-smoking environment. This is the first time I have used Lufthansa since 1992. Based on the flights over and back, I believe we will start using it again."
Cons: "Experience with partner airlines is not as good as with Lufthansa directly. I mean, Austrian and United. They do not provide the same attention to detail, courtesy, or organization, particularly pre boarding and boarding."
Pros: "The flight went very smoothly from start to finish"
Pros: "The crew was excellent, very polite and professional."
Cons: "In row 21, the aisle seat had a side table that was too flimsy (imposible to put a drink on it), and the entertainment system was broken.The crew was very nice and apologetic, and did give me a $150 voucher, but that was not satisfactory given that it’s extremely unlikely I will us United again."
Pros: "Easy check in. Good flight. Good food."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "Free paid attention to details. I was given a vegetarian snack when the one provided had run out."
Cons: "Could not book a seat next to my wife and I had tried weeks before."
Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."
Pros: "Meal, snack, water and a glass of wine...the entertainment monitor functioned...brought my own ear phones but airline offered them...lotion in the toilet...friendly service...the small comforts make a HUGE difference...not being nickel and dimmed to death...really MATTERS...especially when you are crammed in."
Cons: "It is difficult to sit for 7+ hours in such tight quarters...but...for the price...I'd do it again. Also I had very considerate seat mates."
Cons: "I know it's cliché...but really..the food is horrible."
Pros: "The flight had no delays and boarding and flight went smoothly."
Cons: "The crew were not very polite and in some instances rude."
Pros: "I discovered it was was a united airlines flight, causing some confusion. This was false advertising."
Cons: "You sold me a Lufthansa flight but I got United Airlines one."
Pros: "Flight crew was very attentive and made every effort that passengers were comfortable. I will never fly BA again!"
Pros: "The flight was fine. Trouble is, it's not a Luthansa flight, it's a United Airlines flight. That's not clear when you book, and the reservation shows up with the confirmation number on the Luthansa site. We had to call them to find that the flight was actually United when we went to book the boarding pass. It didn't flag the flight as united...it would look up and find the reservation, then the web site would simply hang when we tried to print the boarding pass. That's poor customer service to say the least. I get that the Star Alliance and other partnerships are eroding brand, but this should have been listed as United."
Pros: "Great flight. Crew was also very helpful and we landed early at IAD. What more. An you ask for?"
Pros: "getting off the plane is faster than i'd expect it to be"
Cons: "-kayak, priceline, lufthansa, united!?!?!? the booking was not clear -please provide free wifi w/o jacking up the costs somewhere else -the entertainment system's touch screen is rather clumsy"
Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."
Pros: "Cheap, non-stop flight to London."
Cons: "I'm glad that the ground crew id'd an APU leak prior to takeoff, but delayed flight for an hour. Crew was not memorable. VERY limited entertainment options available for a 7-hr flight. Was looking forward to experiencing Austrian Airlines, and upon check-in was pointed to the fine print on my booking: "Flight provided by United Airlines." Was hoping for a flight like the one we took on Turkish Airways a couple years ago -- a very high standard. But couldn't even get comfortable in the seats. The entertainment screen was very difficult to use; if there had been more options I probably wouldn't have been able to get to them anyway. Could barely reach above-seat vents, even when standing. All this was made worse when we had to walk through the First Class section when boarding and deplaning. The disparity between the comfort they experienced and the minimum standards in economy felt like Austrian Airlines/United were rubbing it in our faces that we didn't want to spend more on travel."
Pros: "Everything went well on both of my flights."
Pros: "Aircraft was in great shape. Handling at both airports was efficient and professional. No delays in either direction. Great flight."
Cons: "Typical of most U.S. carriers, some of the flight attendant staff was unpleasant and grumpy. One particular male flight attendant could use a lesson in how to be pleasant from the non-domestic carriers or look for another line of work."
Pros: "There was plenty of room because the flight was less than half full. There was a very friendly and helpful female flight attendant with an Asian ethnic background."
Cons: "It was impossible to check in online because I have a U.S. Green Card. Something should be done to fix this. It shouldn't be too difficult. There was a gray-haired male flight attendant who was extremely negative and unfriendly. Perhaps (I hope) he was really a security guard. But if he is going to serve people, he has to understand the concept of service."
Cons: "The dinner, Thai Chicken Curry, contained nuts. Nobody communicated that to the passengers. I ate the Curry, not knowing there were nuts in the dish - I am allergic to nuts. Spent much of the flight feeling sick, being physically sick, feeling ill and not being able to think about anything else. After reading the Curry container cover, it did say the dish contained nuts. But the flight staff, I think, should have communicated this. Also who puts a dish with nuts in it on a plane, with all the allergies that passengers could have? I was not going to die from the experience, but some people are more allergic than I am. I think this choice of menu was very inappropriate."
Pros: "United airlines handled the flit gut and their international service is excellent."
Pros: "Offering food and drinks as part of ticket price, on-time departure, efficient service."
Cons: "More leg room without extra fees."
Pros: "They held the plane due to delays in customs"
Pros: "Good price. Good service."
Cons: "Crowded flight"
Cons: "The number of delays and the lack of communication to passengers. The meals served were not good, in that they tasted terrible. Too much sauce or salt on everything. It was not an enjoyable flight or experience."
Cons: "There's a real problem on theses flights that are somehow multiply sponsored by different airlines. The ticket you sold me indicated Lufthansa, and my check in reminder the day before was for them. But they didn't know me from Adam. It finally emerged that the flight was actually run by United --and at Heathrow I had to hurry over from the Lufthansa to the United counter to check in --almost was late for my flight! Not nice. Could you please iron this issue out more clearly in the future."
Pros: "enough leg room (I'm 5'10") vegetarian dish was delicious many choices of new movies alcoholic beverages were good"
Cons: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
Pros: "Good movies, empty seats so i could stretch out."
Cons: "The crew was nice! But a little awkward. The food was kind of bad."
Pros: "The Pilot and the crew did a good job of providing a smooth flight."
Cons: "This for flight to and from London to Dulles. You assign seats who are family or Husband wife separately, then when it comes to choosing a seat there no or very few options left. Your upgrade cost even for more leg room coach starts at over a $100 Even though we booked on Lufthansa, we were flying United. Food in the coach was below average and the Entertainment audio very poor. I am travelling soon again and would like a free upgrade this time and will rate your service accordingly. My travel plan this year is numerous."
Pros: "Courtesy and smiling faces"
Cons: "I was sitting in the last row facing the economy class, the divided curtain wasn't wide and thick enough to give you some privacy."
Pros: "Getting off the plane!"
Cons: "Both planes were late, stewardess was extremely rude. My son was having an emergency heart surgery and I literally would have made the 15hr drive faster. Thanks for nothing"
Cons: "It was snowing and we disembarked on tarman"
Airlines flying from the United Kingdom to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to District of Columbia
Masks required on board, masks provided on flights from the United Kingdom to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from the United Kingdom to District of Columbia
Testing for antibodies, testing for symptoms for flights from the United Kingdom to District of Columbia
Waiving of change fees. Search flexible flights from the United Kingdom to District of Columbia