$860 Find Cheap Flights to Akita Prefecture - Compare and Save

SAN-NRT was excellent experience with crew helping and assisting in all aspects of comfort. But NRT-BAN was not that comfortable with no blankets and pillows provided and treating it more like premier economy class. This has been the pattern I have observed where JAL uses non-trained crew, uncomfortable seats, restrooms not working, locking up window seats, business class comforts taken away on NRT-BAN route. Overall quality of service goes downhill on NRT-BAN flight. Not sure why?

I had a hard time checking in as my first and middle names lacked a space. The vendor spent a long time fixing it with the JAL. This should not have been a problem. Check in at ohare was good as Regina was very helpful and kind.

Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!

The best part was the staff. They are kind and gracious and made it a good flight.

Reasonable price, great service, highly recommended. i arrived well rested!

Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.

Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..

They didn't tell me they changed my flight. So I got confused on what happened to my flight.

It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.

JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN