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Pros: "From JFK to London, staff was friendly."
Cons: "From JFK to London, a large number of passengers were not wearing masks properly and the crew did not take action other than a reminder early on. From London to Edinburough, the crew was somewhat rude."

Pros: "That we got home safe"
Cons: "It wasnt a BA plane! Food, staff and entertainment all not really up to scratch"

Pros: "crew members are polite and clear in instructions"
Cons: "the check-in time is very long, need to open more counters"

Pros: "Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding."
Cons: "Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless."

Pros: "I’m pleasantly surprised that this ancient plane made it across the Atlantic"
Cons: "Broken entertainment system, no charging ports, broken window screens, broken reading lights, no AC. Plane was too old to be in service"

Pros: "There were lots of options for inflight entertainment"
Cons: "The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed."

Pros: "New clean plane"
Cons: "Limited leg room if unable to upgrade. Unexciting food."

Pros: "Quick flight"
Cons: "Inflight meals and entertainment seat pitch"

Cons: "I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg"

Pros: "It went well . No problems."

Pros: "The staff/crew were lovely!"
Cons: "Older plane, so no captioned movies."

Pros: "Comfy. Adjustable headrests. Complimentary food and drink."
Cons: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."

Pros: "Notting"
Cons: "Everything"

Cons: "Nothing special and generally disappointing."

Pros: "Great crew, good food, quiet flight, comfortable aircraft"

Pros: "."
Cons: "."

Cons: "Boarding was a bit chaotic."

Cons: "Landed in London late missed the connection flight. BA only had 1 flt a day going to Santorini....Next days flt completely booked...Had to fly from Lon to Madrid to Athens then to Santorini.....Took 38 hrs traveling time to get to our destination...Not a happy camper!!!!!"

Pros: "Nothing"
Cons: "Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........"

Cons: "Very disappointed by the comfort of economy premium. Very!"

Cons: "Jfk terminal 7 is the WORST!"

Pros: "Easy check in"
Cons: "No wifi. TVs were small and old"

Pros: "It was on time and transfer was easy"

Pros: "The crew were friendly and efficient"
Cons: "The food was okay and they didn't have the item per the menu handed out, but the staff were apologetic"

Pros: "A lot of space for legs"

Pros: "I loved the hot towel svc, the food and beverage svc. Flight attendants very attentive."

Pros: "Good economy flight from Heathrow to Madrid. Would recommend!"

Pros: "I liked everything about the service."

Pros: "Early arrival!"

Cons: "Drinks service with no snacks, limited films just very much a cattle class experience like any of the big American airlines. Before, if given a chance and the prices being more or less equal I would pick BA over other competitors. Interior of the plane was slightly tired and needed better cleaning."

Pros: "Movies free Staf Comfortable"
Cons: "Lint time on plain before take off"

Cons: "Jfk massive queue at checkin/drop off"

Pros: "There was nothing I liked!"
Cons: "I couldn't do online check in and was at the airport 2 hours before the flight but they said they cannot give me a seat number and waited there for 25 min to get a seat number. The seats were really uncomfortable (compared to airlines as Turkish airlines and American Airways).The flight attendants were not there to make your flight better, one of them was sulking and was afraid to smile to you but when he was with other crew was able to laugh! Also food was really bad!"

Pros: "Very bad situation please call me or send me your email"

Pros: "Staff did their best to be helpful and cheerfull to make up for a 3 hour delay on our flight"
Cons: "3 hour delay"

Pros: "Everything"
Cons: "Everything"

Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."

Pros: "This flight did not have much enjoyment due to the extreme delay overseas."
Cons: "There was an ill passenger onboard as we were flying mid Atlantic - instead of flying the aircraft onward we turned around to St.Johns (understandable) however once we arrived we roughly sat on the plane for three hours after the passenger walked off the aircraft conscious. There was paperwork delaying the craft to fly, the re-fueling took over an 1 hour due to not knowing how much fuel to put into this larger plane. There were also difficulties on the plane other then a passenger being ill, the craft had some engine issues after landing in St.Johns - the pilot tried to keep crowd control by lying to the passengers. As we finally got up into the air, knowing that we missed our connecting flight to Budapest from london already- it was stressful. Then as we approached Europe we were told we have to land in Dublin due to the crew working too many hours... Which the pilot had to of known as we departed from St. John's yet he told us we were on our way to London. We waited in the airport in Dublin Ireland for at least 3-4 hours we were told another crew would bring us to London at 3pm yet we didn't even board until 5-6pm. We finally got to London 12 hours after we were suppose to arrive. And to our final destination 14 hours after we were suppose to arrive. I expect a complete refund from this flight from JFK- Budapest. It was the worst experience ever."

Pros: "Everything"

Pros: "When I finally got on the flight."
Cons: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."

Cons: "Seating was not comfortable."

Pros: "Nice food, polite, warm and competent staff, blankets and pillows at every seat. Kids enjoyed all the shows. You knew you were not flying an airline that cut corners."
Cons: "Plane crew had to reassign seats since plane used had a different configuration than one listed at check-in. That took a long time, but crew was experienced and calm and handled it."

Pros: "I liked the on flight meal, and the staff was incredibly professional."
Cons: "That I had no space to check my bag by the time I boarded, and barely any leg room for my seat. That and incredible turbulence which made sleep near impossible."

Pros: "Premium economy seats - even the old ones that were on this flight - are still a better experience than economy but I didn't find the difference in price worth what was delivered."
Cons: "Service was scattered compared to the LHR > JFK leg. No "welcome aboard" drinks, staff seemed very distracted, frantic and a bit disorganised. Food was very disappointing and I'm pretty sure it gave me a sick stomach for 24 hours after."

Pros: "The special meal was horrible"

Pros: "Nothing."
Cons: "As was another flight operated by American Airlines and the second flight connecting us. We were not on it. Still stuck in Orlando trying to get home when this took off. They closed the gate on us early in Orlando leaving us stuck with no way home. . This airline is shockingly bad. It will be avoided at all costs. Not really surprised as the flights with them to get there were very bad also. Go with a different airline. Always."

Pros: "The crew was very nice and accomodating given the delays and the change of planes"
Cons: "The plane was delayed an hour and a half. They had to change the gate twice. The worst part was the plane. The original plane had a problem and they replaced it with a tiny everyday commercial jet for a 7 hour flight. It was extremely uncomfortable and I felt like I got a bit robbed because of how expensive the flight was."

Cons: "It was a mess checking in"

Pros: "Nothing"

Pros: "Yes"
Cons: "Dunno"

Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"

Cons: "Holding back the departing passengers so those with connections could exit first"

Cons: "No headphones and wifi was impossible"

Cons: "More space."

Cons: "Incredibly cramped airplane"

Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."

Pros: "On time departure and arrival."
Cons: "Hard landing!"

Pros: "Convenient without problems"
Cons: "Paying"

Pros: "See above"

Cons: "Baggage lost."

Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"

Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"

Pros: "The stewardesses were very polite and helpful"

Cons: "6hours delay and no reimbursement. It sucked! Thank you."

Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."

Pros: "Friendly staff."

Cons: "Too little room for legs and cabin was colder than usual."

Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."

Cons: "Too tight, seat was uncomfortable, food was bland"

Pros: "I loved the delay."
Cons: "Sits are very tight."

Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."

Pros: "Cookie hehehh"

Pros: "Overall was great."
Cons: "N/A"

Cons: "Passengers too crammed in closer together."

Pros: "Excellent"
Cons: "Overall"

Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"

Pros: "fly was on time, good service, food and entertainment."

Cons: "Could not buy snacks"

Cons: "They were not honest with the information given by stewardesses"

Cons: "Airfare.com is very difficult to deal with."

Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"

Pros: ".."
Cons: ".."

Pros: "Clean, quiet, nice staff"
Cons: "Was late"

Cons: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"

Cons: "There was no phone charger at the seat."

Cons: "The seat was extremely comfortable."

Pros: "The pilot was amazing!"

Cons: "It was one hour late."

Cons: "There seets are two small. And they dont sell alcohol. That sucks."

Cons: "Served drink as they prepped for landing"

Pros: "Everything went smooth"

Pros: "Every thing."
Cons: "All good"

Pros: "Terrible porque no pude viajar ayer"

Cons: "Delayed 2 hrs"

Pros: "i have to pay $90 for my seat"

Cons: "It was a headache!"

Pros: "does not have compensation during my stay, sad"

Pros: "Seating way too tight"

Pros: "It was five star all the way."

Pros: "I really like the preferred seating area and the crew overall"
Cons: "Boarding was communicated by areas one time only. I would suggest to repeat communication of the areas that were told to board before so if you missed the first one you don’t have to wait until the end"

Pros: "The crew was great"
Cons: "the food"

Cons: "Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting."

Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"

Cons: "The seats"

Pros: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."

Pros: "The crew was nice."
Cons: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."

Cons: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."

Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."

Cons: "All processed food. GMO’s. No organic options."

Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."

Cons: "We didn’t go"

Pros: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Cons: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."

Pros: "Excellent service , good food . Ahead of time flight"

Cons: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."

Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"

Pros: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Cons: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."

Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."

Pros: "clean"
Cons: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."

Cons: "Disorganized boarding"

Pros: "Everyone is doing his job correctly and nicely. Nothing special to add"

Pros: "The captain and the entire crew handled an accident very professionally. Seats in economy class were much more comfortable than the ones on my previous, rotten BA52 flight."
Cons: "We get to the runway, wait 10 minutes and go back to the terminal. The captain announces an engine failure. Maintenance inspects the leaking engine, do something and declare it fixed. 2 hours delay and my nerves a bit shaken during take off. We arrived safely."

Pros: "The AA Tampa crew need to train the IB crew on customer service"

Cons: "dirty bathrooms, little space, the crew seemed tired and a"

Pros: "New plne, service from American Airlines was good news friendly."

Pros: "Seats were too crowded. No leg room."

Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."

Cons: "It's ridiculous in 2 hours flight even a glass of the water we don't get ... and in the flight Madrid to Miami all flight they don't give a bottle the water ... please need keep the people hidratate in the flight"

Cons: "It was hot in there and the WiFi wasn’t working Besides that it was good"

Pros: "The crew was awesome and very helpful. The trip was also comfortable as it could be for a full flight."
Cons: "I am a vegetarian, I was not made aware of food options and was only offered chicken or beef, which I do not eat."

Pros: "Clean plane, pleasant staff, excellent movie selection. food better than most."

Cons: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"

Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"

Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."

Cons: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."

Pros: "Fast boarding."
Cons: "No air conditioning.no help with making connecting flight/customs. Staff could not speak english."

Pros: "The food was good"
Cons: "The plane was supper cold & the service was poor."

Pros: "Missed flight as scheduled changed forward by half an hour and re-organising another flight was difficult. Had to fly from another airport in Spain and transfer was without assistance. Staff did a good job at sorting a solution. The return home on BA was excellent and very efficient."

Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."

Pros: "On time. Great service."

Pros: "The price,. The plane. The food and the intertanment"
Cons: "Could be perfect if the service in the flight was better"

Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"

Cons: "I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours"

Pros: "Plane and crew"
Cons: "Good flight"

Pros: "Lots of space"
Cons: "Left late, lack of coordination"

Pros: "Confirt of plane"
Cons: "Delayed flight when in runway, had to return to the terminal..."

Cons: "The aircraft has air condition problem and they whole flight was extremely HOT!!!! Cabin crew paid very little attention to this until we were 4 hours into the flight and basically said there is nothing I can do. I call for the head of the cabin crew and she took 2 hours to come talk to me. I had to wait for here to come out from her flight nap in the crew quarters."

Pros: "Great entertainment set, neat reclining seats and nice crew."
Cons: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"

Pros: "Love the individual screen on each seat."

Pros: "Seats are very comfortable compared to Emirates and other US Airlines."
Cons: "Crew only came around during service time. More choices on Food"