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Professional friendly staff Nice plane On-time

On time.

No TVs

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

Crew was not friendly

best routes to destinations in South America easy connections.

Schedule

The food

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class.

Smooth friendly service

Food

Nothing. The most disgusting experience ever. Those LAN people who attend customers in Curnca are thief. They should not be allow to work there. Latham needs to fire them or they will loose customers.

I had my wife pregnant in pain so we couldn't get on time for our fly, the LAN attendant said they she cannot do nothing so we loose our fly and we had to pay a huge penalty to change our fly time. The plane left very late so we could have easily enter. She is so disgusting and she needs to be fired. Horrible experience. Latham do something about it.

They were prompt in rescheduling my flight from a different city. The staff were friendly the flight was on time.

The airport closure in Cuenca was out of my control and my flight was changed to leave from Guayaquil. I had to pay for a shuttle from Cuenca to Guayaquil. A free shuttle should have been provided by the airline, or some sort of refund as Guayaquil-Quito flights tend to be cheaper.

Plane is not well equiped.

Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .

The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.

Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.

When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990

Overall a great flight. Nice people,plane etc. Would definitely recommend.

The crew was smiley and sweet.

Two gates at the two ends is a smart idea

No water/drinks

First flight of the day CUE to UIO - traveling with a pet and much luggage. The staff was efficient, kind and helpful.

The boarding was accurate, the aircraft welcome was a nice touch, all the flight information was on time and excellent through the web site.

Meal overcooked and dry.

The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.

When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

When I bought the ticket, it was the best company selling Thank you very much

I always use kayak to buy my tickets

The confort of the plane, The crew was very professionals! I r like very much that Kayak sent us reminders about the intinerary.

Lo was satisfied with everything!

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth