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Pros: "Great"

Pros: "8 horas de atrasó en la salida del vuelo la comida solo con picante sin otras opciones"
Cons: "la amabilidad del personal a bordo"

Pros: "I did not like anything about the flight. I will never pick air India again!!!"
Cons: "The people working at the counter were very rude. The plane kept delaying. My flight got delayed til 530pm and I got the notification at 618pm. The plane was suppose to take off at 230pm and didn’t take off til 834pm. I missed my connecting flight. There was no accommodation for the people flying."

Pros: "Ok."

Pros: "It was in time. No issues with luggages"
Cons: "I paid extra for seat reservation but they gave me just random seat not the one I picked."

Cons: "At the Chicago airport I have to plead for the seats together for my parents and after realizing that my mother had a broken arm ,they finally gave one. This situation became worst when the Air India Airline didn't provided wheel chair assistance to my parents at the destination airport in New Delhi. We had requested it way earlier with our Itinerary. This is one of the worst flight to book. If you are taking this feedback try to work on this and make other customers aware that beware of booking your flights with Air India when you need wheel chair assistance."

Pros: "Nothing"
Cons: "Delayed several times Overbooked Lavatories not working"

Pros: "Flight attendants"
Cons: "The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality."

Pros: "Business Class"

Pros: "Air India is the best. Highly recommend it"

Pros: "Welcoming, food"
Cons: "The seats were okay but can be comfortable."

Cons: "Not many movies available. The plane was old and the wear and tear was visible. There was loose connection between the headset and its input point."

Pros: "In flight service was simply outstanding. The crew was ever ready to assist and always smiling."
Cons: "Check in procedure was extremely slow and the person seemed rather cold. No special checked baggage allowance for First Class passenger. BA allows 3 bags. Would have been nice to see some leniency or formal change in their baggage policy."

Pros: "The fact that the plane worked and I was able to arrive in New Delhi safely."
Cons: "Awful service! The air hosts/hostesses don't care about you if you traveling economy. This was a 16 hour flight but they didn't even offer water for 6-7 hours. I used my attendant button at least 12 times and no one came to my seat. I had to hunt them down and found all of them holed up in the back of the plan gossiping and laughing. Adding to this, their entertainment systems were faulty and didn't work half of the time I was on the plane. The sound quality may have been alright but the headphones that they provided gave a really muffled sound so it was really hard to understand. I tried to use my personal headphones but the entertainment system would only allow for Air India's "special" headphones. The food was mediocre and they served their meals in spurts. Within the first two hours of the plane taking off, they served us one meal. Then there was no food or water service for at least 8 more hours. Then they gave us a meal 4 hours before we were supposed to land and then again a heavy snack an hour later. So basically, we were left to fend for ourselves for 8 hours with no food or water. I am dreading the journey back from Delhi to Chicago now."

Pros: "Clean plan with extra seating space. Attendents were also very welcoming"

Pros: "The staff was amazing. They accommodated every request without hesitation."
Cons: "Lack of newer movie choice"

Pros: "Excellent. Indian food and entertainment"
Cons: "Plane was old"

Cons: "Worst food I’ve ever had, highly salty and tasteless. And seats were literally falling apart. Even in upright position, they were reclining all the way under the weight of average passengers."

Cons: "Customer service"

Pros: "Check in was easy and smooth. Flights on time."
Cons: "Seating allotment should consider family and kid requirements of passengers"

Pros: "Boarding was surprisingly smooth and food, as anticipated was really good."
Cons: "Neither the touch screen display or the remote worked. Mentioned that to one of the flight attendant who told me that the system will be reset after the food service. That did not happen so after waiting for another 2 hours into the flight, I spoke to another attendant who did reset the entertainment system. It did not work. Brought it to her attention and the response I got was, "Sorry, the flight is full and there is no other seat available". I had to sit through 14 hour long journey looking at other passengers or hear babies cry non-stop !"

Cons: "Entertainment was not working for entire Row and whole flight."

Pros: "Time saver"
Cons: "Smelly inside and poor and out dated equipment"

Pros: "Staff was courteous and helpful. Pilot was great."
Cons: "The seats were dilapidated, equipment didn’t work and the entertainment system was a mess. Movies kept on stopping and had to started again only to stop one more time."

Cons: "Seats were broken. Head lights were not working. Tv and its remote were not working. Cold food."

Pros: "Nice"

Cons: "Poor customer service, non working entertainment systems, no one care when complained."

Cons: "Entertainment system did not work duration of the flight. Uncomfortable seats, confusing instructions for deplaning. Will travel Sir India only if I have no other option"

Pros: "Liked everything"
Cons: "Liked everything"

Pros: "Very pour quality amenities, horrible food quality even for Indian taste. Most of the screens don't work, seat cushions very bad shape and untidy. Air hostess are useless, no body knows where they are most of the time. Only Reason We chose air India was due to convenient timings."
Cons: "As v mentioned above"

Cons: "Leg room in Air India No wifi at Delhi airport"

Cons: "food not so good. The entertainment system was not working on many seats including mine"

Pros: "Good leg room, but not very comfortable seats."
Cons: "The entertainment screens were broken on half of the plane, including mine."

Pros: "All bags were weighed and accpted while issuing ticket. Ehile boarding we were singled out without specifying reason. After a while the agent said to weigh the hand bags again. There was no change. For no reason we got stuck."

Pros: "food was good. toilets were clean. Much better than our earlier trips. plane comparitively new and pleasant."
Cons: "Most of the time the windows were closed leading to darkness."

Cons: "luggage transfer should be taken care in case of international to domestic transfer"

Pros: "Service & discipline of staff"
Cons: "Food"

Pros: "Timing"

Pros: "Great seat comfort."

Cons: "Seats are extremely small with very little leg space. AC was not working throughout thd flight. LCD was extremely slow. LCD touch was not working. Food was just OK."

Pros: "leg room, on time take off and landing"
Cons: "limited entertainment choices"

Pros: "Nice stewards, very helpful to us as we had a baby"
Cons: "Yucky bathrooms Check in staff very rude Airplane seats uncomfortable Airplane very old Entertainment onboard is terrible"

Cons: "Equipment did not work well. Business class seat that would not return to upright position."

Pros: "Food,was good and staff were courteous!"
Cons: "Check in at O'Hare was extremely slow due to carousel / roller belt malfunction! While the seats provided sufficient Kent legroom space, the pull out food trays were wobbly, unstable and uneve. It is time they need an overhaul! Entertainment was sub par compared to other airlines. Selections were old and meager. Cameras weren't working properly!"

Cons: "Entertainment services not working. Very disappointed"

Pros: "Absolutely nothing."
Cons: "Never dreamt airlines did not care for cleanliness of their aircrafts. Super dirty. dirty seats, dirty hand rests, dirty toilets. Awful smell when you walk into the flight. Torn seat covers & front storage compartments. Very bad food. Rude air hostess."

Pros: "Comfortable seats, flight attendants were nice and helpful. Media system was wonderful."
Cons: "Indian food was little spicy."

Pros: "timing. it was early"
Cons: "flight was too full"

Pros: "The allotted seats asper web check was changed because of TV was not functioning..Same problem in new seat also."