Pros: "The crew was very friendly."
Cons: "I can’t think of anything"
Pros: "Cheese tray was great, good selection of movies"
Cons: "Seats are very narrow"
Pros: "crew was great"
Cons: "travelers needed to listen"
Pros: "The staff was very friendly and they compt me a drink because I had to switch seats."
Cons: "I had to sit next to the smelly bathroom."
Pros: "Always great service on the flight."
Cons: "Had to wait for >30 mins at DFW Alaska ticket counter since there was no agent at the gate to drop off bags already ticketed. Had to call airport central control to have an agent paged. Sign on counter said open at 10am and when spoke to Alaska agent Andy P. He said sign was wrong though there was already a line of customers and just walked away. It was only after a 2nd overhead page for an agent that 2 ladies appeared. Luckily, I wasn't in a hurry and may have missed my flight."
Cons: "The fact that the cleaning crew did not show up and flight was delayed over 30 minutes. Then we sat at the gate almost as long."
Pros: "I love the free entertainment and texting. That is a big plus on a long flight."
Cons: "The airline staff talked non stop in the galley. It was a 6:30sm flight and everyone trying to sleep. One young blonde steward talked non stop for two hours. Had to put ear plugs in and still heard her. Just never experienced anything like it"
Pros: "Newer plane Early takeoff and arrival Smooth flight and good food for purchase"
Cons: "There was only one rude employee when we were printing our boarding passes. The machine malfunctioned and she treated us as if we had done something wrong. She would not communicate with us, she was very impatient with not only us but the other employees around her. I did not get her name, I just wanted to try to stay positive and get out of her proximity as quickly as possible."
Pros: "Can’t think of anything"
Cons: "Thanks to delayed flight I didn’t make my connection."
Cons: "They seemed to be having trouble deciding exactly who was on the plane and delayed the flight about 1/2 hour"
Cons: "I had a window priority seating, and without notifying me they change my seat to a middle seat and when I called to change it was pretty much told, no other seats available... Too bad."
Pros: "Free beer and wine"
Cons: "Small plane. Loud."
Pros: "Easy boarding, comfortable seats, on time, nice landing"
Cons: "Didn't have in seat fancy screens like Virgin, but that's okay"
Pros: "The flight attendance are very good, friendly"
Pros: "Where I was wearing by window."
Cons: "Crowded and not enough air coming toward me."
Pros: "Comfortable, quiet, friendly"
Pros: "All generally went well"
Cons: "No free beer or wine :("
Pros: "Quick boarding"
Cons: "Even with extra legroom, the seats were uncomfortable. Very hard, 2” movement is not really a reclining seat"
Pros: "Friendly staff, complimentary beer. Fast boarding and bag check!"
Cons: "Hot, muggy plane."
Pros: "Not a lot of people. Was able to have my own row. Enjoyed the cheese it's and beer. Staff was nice"
Cons: "Lots of delays due to faulty aircraft. And no entertainment on the flight"
Pros: "the crew: absolutely awesome the aircraft: brand new very stylish and comfortable"
Cons: "The $ for a one way 4hr+ and no meal and no WIFI... AAAARGH boarding was rough due to full aircraft !"
Pros: "comfortable seating"
Cons: "We had an hour delay at the dallas airport"
Pros: "The plane was very clean, staff was very kind & the take off/landing was very smooth."
Pros: "Free ear plugs"
Cons: "Somebody broke one of the toilet and it squealed and made all kinds of noise for 3 hours of the flight. They tried to fix it but it couldn't be fixed so we were tortured for 3 hours and the younger woman rolled her eyes at that woman and was making faces about the lady that broke the toilet. I mean we were all annoyed and she broke it because her kid had a diaper issue but I thought it was kind of unprofessional."
Pros: "The entertainment package. Large screen , top of the line - can read USB sticks, the food is good"
Pros: "I liked the way the flight attendants handled a moment of confusion when some customers thought their mother was supposed to be on their flight, but had not boarded. They were given the correct information clearly by the person in charge And during the intermittent times of turbulence, they calmly stated that the beverage service would resume when it was safe to do so."
Cons: "I only wish all the customers would be more neat and tidy up after themselves when using the restrooms....."
Pros: "Leg room, comfortable seats, good service."
Cons: "There wasn't anything I didn't like."
Pros: "We where given the tour feeling when the captain explained what we where flying over The app to watch movies was awesome I like the way alaska loads their planes it makes a lot more sense"
Pros: "I loved the fact that I could actually use FREE wi-fi to text through my apps and keep in communication with people while on the plane. It didn't feel like I was being forced to pay for wi-fi ONLY because I wanted to use some of my texting apps (which can use wi-fi). This is by far the biggest plus I've ever had with any flights, and I'm going to use Alaska Airlines any time I get the chance for future international flights just because of it. And yes, of course, the service was amazing :)"
Pros: "Everything else!"
Cons: "My seat was broken and didn't recline."
Pros: "I had a family emergency and had to switch flights and they were amazing. No hassle !! I will always fly with them, very courteous and understanding people on the phone."
Cons: "Bc it was a smaller, older plane, I could not Charge my phone. The seats were to snug. I always get a window seat, but there is an unnecessary divider/handle below the window which made my flight quite uncomfortable."
Pros: "Excellent contact from airlines when delayed"
Cons: "Seating comfort. Lacking cushion softness"
Pros: "My mother took a flight from DFW to PDX last week. She is elderly and handicapped. She marveled at how well she was treated and how well she was taken care of. All her needs were met and she arrived tired but not in pain, which was outstanding! Thumbs up!"
Pros: "Flight was on time , bording the plane was smooth and quick. The flight attendants was very informative and professional."
Cons: "Alaska Airlines NEEDS to provide BETTER SNACKS"
Pros: "Plane was a brand new 737 that was delivered in 2016. It had very high-tech LED-based mood lighting, which gave off a soft glow yet still allowed people to sleep if they chose. Flight boarded efficiently, departed DFW on time, and arrived in Portland on schedule. Service from the crew was pleasant and prompt. I like the new style of power outlets in every seat that Alaska uses. You can plug in a laptop or other device using a standard plug, and they also have a USB outlet for charging phones or tablets. Would fly again."
Cons: "There wasn't really anything I disliked, but I did not try the on-board food or entertainment during the flight."
Pros: "We were able to get out on the next scheduled flight."
Cons: "Turbulence. Missing connecting flight because of a refuel stop in Colorado Springs."
Pros: "All flights left and arrived on time! I greatly appreciated the timeliness of all 4 flights. It is one of the reasons I search for Alaska Airlines flights first."
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Pros: "No problems"
Cons: "Distances between connecting flight gates"
Pros: "First time I've ever been uncomfortably warm on a three and a half hour flight. No air circulation. Sat in a row that didn't have a window which was even worse. Told attendant and said it had been mentioned to the crew. She said our section of the plane was experiencing some issues with this but no relief felt."
Cons: "Because of ATC, we waited on taxiway for 40 minutes in a hot airplane in Dallas. Yet, when I look at Alaska airlines Flight Status, it shows we departed early. But, Alaska is my favorite airline."
Pros: "Pilot was friendly and informative throughout flight. Landed early. Overall pleasant experience"
Cons: "Was kind of cramped, but to be expected."
Cons: "Better selection of food. Snacks just did not cut it."
Pros: "Entertainment and new plane"
Cons: "Some of the crew where just mean people"
Pros: "Flight left quick and everything was in order"
Pros: "Leg room was amazing, WiFi was great and entertainment selection was wonderful."
Cons: "Our flight was delayed about 30-45 minutes. Would have been perfect if on time."
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Seat size"
Cons: "No entertainment. And ac/ventilation was horrible"
Cons: "More than one service during a 6 hour flight and friendlier crew"
Pros: "Seats are super comfortable. Great entertainment"
Cons: "The snacks"
Pros: "They upgraded my seat for more room I have no idea why but it was very ki d of BlueJet to do this I was extremely thankful."
Cons: "Wish all airlines could some how speed up the boarding process."
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Cons: "Probably best airline to take to Houston"
Pros: "The crew was great"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "The crew was great"
Cons: "Less angry customers"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "Wonderful experience with Jetblue"
Pros: "It was in general a good experience."
Cons: "Snacks could be a tad more creative."
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "Free WiFi, screen entertainment options are good though I didn’t take advantage. Crew alway super nice. Apparently there were some computer issues in th cockpit but pilot got through it without much delay."
Cons: "No power plugs at the seats. I’ve become accustomed to outlets on JetBlue flights and now other domestic carriers. Thought I’d get work done but the one time I didn’t charge up my laptop I find out I’m out of luck. Plane was visibly part of an old fleet."
Cons: "So the delay messages started at 7am two hours before the flight was scheduled to leave. Flight is over an hour delayed. The flight is only a hour long but still annoying. Arrived at the airport 2 hours early and noticed that the plane was in fact at the gate. Hmmm, no pilot apparently. Pilot arrives, we board with the hopes of getting out earlier than the delayed stated. But wait, all the passengers are on board but we are waiting for ice and catering. Seriously, the plane has been here for 2 hours and jet blue can’t spped things up and we are further delayed by waiting for ice. Poor planning!"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Everything about once I got on the plane was great"
Cons: "My flight ended up being delayed 6 hours. Fine that happens, but what was particularly defeating was the fact that the 6+ hour delay was an accumulation of ongoing alerts of further delay. Had I just been told that it was be six hours, fine, I’d plan accordingly and take a nap, but because it was an hour or so increments of delay I was basically frozen by inaction and constantly having to adjust to another delay"
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "The flight attendant was sitting next to me and wouldn’t shut up. So annoying!!!!"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "The plane had more room overall than comparable and more expensive flights from other major carriers. The crew was professional and efficient."
Cons: "Food options were limited and unappealing, though pretty standard for industry. Flight was short in duration ~3 hrs, so not a real issue.. I thought that selling blankets and pillows was very cheap BUT that savings is reflected in ticket cost and a better flying environmemt and experience from start to finish."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."
Pros: "Everything was good value flight"
Cons: "Everything was good for a coach seat"
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "From the start to the end nice right no problems at all thank you"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "FA were ok"
Cons: "No entertainment"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Crews are very friendly"
Pros: "Friendly flight staff, on time service."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Delayed for an hour because of changing tire"
Cons: "Smooth flight, great crew."
Pros: "Nice smooth flight"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "Crew ok . Seat not so comfy"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Empty seats, room to spread out"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Pros: "The check in was really smooth and fast. The crew was amazing."
Cons: "Got another plane or somehow figured out a way to get us home instead of being delayed 6 hours."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Not crowded, and enough space"
Cons: "My luggage was lost"
Cons: "They could’ve let us check our bags to make our flight on time."
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Pros: "Not crowded"
Cons: "Fees for bags"
Cons: "I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund."
Pros: "Smooth flight and on time."
Cons: "My luggage was lost."
Pros: "Excellent price for non-stop flight"
Cons: "No entertainment, no free snack"
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The plains are old and poorly maintained (if I wasn't moved, the person in the seat in front of me would have crushed me by his constant backward leanings.) No longer a viable option to fly."
Pros: "The staff were lovely."
Cons: "The $40 charge for carry on which I was unaware of until check in. I therefore felt forced to check my bag with a $25 fee. I was charged for 2 checked bag fees in my initial flight without my knowledge or consent."
Pros: "I loved how, once the aircraft was there they updated us and got everyone organized during the boarding process and we left in a reasonable amount of time after the aircraft arrived. I didn't have any problems with the flight, and it was nice to be notified in advanced about the upcoming turbulence."
Cons: "It was late, and with my long layover, I couldn't check-in without exiting the secure area. They are understaffed, and they don't have anyone in the secured area to even ask questions too, let along check in passengers that are transferring from other airlines. Also, there wasn't anything showing the passengers that the flight was delayed until 10 minutes before the flight was supposed to leave. I knew it was late, only after the agent from a different airline did many searches into my connecting flight, and I also asked my check-in agent at Sun Country, I had to ask! That information was not given willingly."
Pros: "Concierge when I check never fail to make me smile. Excellent staff!"
Cons: "Seating! Traveling TO San Diego, There are two seats open in a lot of places. I pain $ 15 for a better seat, but ended up all cramped up with 3 people. That was very uncomfortable. Flight attendants could very well help with these situations."
Cons: "seats too small, too tight"
Pros: "personal attention from flight atttendant"
Pros: "The way they treat the passengers with care."
Cons: "there was no entertainer Chennel"
Pros: "They had open first class seating and upgraded the service members. Amazing experience and they worked around my food allergy."
Pros: "Not much"
Cons: "Was delayed and then not and then again and then not.... Until we were delayed on the tarmac. Communication from the airline is poor at best."
Pros: "The crew was AMAZING! Everyone from the staff that helped check me in and check in the luggage, to the gate agents, to the wonderful flight attendants. And the pilots getting us there safe, too, of course! A great team and a wonderful experience for a first time Sun Country flier. Thank you for the wonderful experience!"
Cons: "Really not much. Great job."
Cons: "15 hour delay with no communication with updates."
Pros: "The crew is friendly, the plane seemed clean and roomy, and I enjoy the fact that they are named after lakes."
Cons: "I paid 15 dollars for a window seat, but ended up getting the one seat with no window at all. That was sad. Very sad. And the "funny" safety presentation is a bit cringy. I'd rather my flight attendants to the talking and joking."
Pros: "Nice staff!"
Cons: "No snacks."
Pros: "On time"
Cons: "Although seats were assigned when purchasing the tickets, I wasn't able to print boarding passes that allowed my travel companion and I to sit together"
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Cons: "The flight was an hour-and-a-half delayed, which meant a 12:30 a.m. arrival into Minneapolis, the seats are uncomfortable (even the $25-extra exit row seat I paid for), and they don't even serve peanuts or any kind of minimal snack, not even when they're an hour and a half late!"
Pros: "Friendly and efficient air staff. I like the way I was treated on the plane. I had a delicious hot cheeseburger. I was given a really nice thank you and goodbye when I left. That genuine thank you with a smile is the reason I will choose Sun Country again as well as recommend Sun Country to my friends and family."
Cons: "I was too squeezed in. The seats are really too close together. Next time I will fly first class!"
Pros: "Staff was great! Boarding was fast! Flight was quick. The price made the lack of internet, no food, and not so comfortable seats worth it."
Cons: "No internet! I would rather pay for internet than the entertainment console they offered for $8. The seats were really uncomfortable. Bathrooms were constantly crowded. No complimentary food was provided. I supposed"
Pros: "The on time hardly any delaying."
Cons: "That why charging preselecting seats."
Pros: "seating and timeliness, no baggage fee!"
Pros: "Overall the customer service, the flight, and everything else are excellence. Will definitely be regular customer. Thank you for providing your service for the people."
Pros: "seats are comfortable, foot room good"
Cons: "Went to check in online and the only seats that were supposedly available were "premium" seats with an upcharge. Obviously a scam to extort more money from their customers. Their app wouldn't allow me to check in otherwise, since I couldn't pick a seat without paying an upgrade fee. We called and waited an hour on the phone, then were told we had seats, but to get to the airport three hours early to pick seats. Got there three hours early and got our seats. This is why I'd rather drive most of the time. If I can drive it in less than 20 hours, I skip flying because it will take at least ten hours to fly by the time you factor in debacles like this, stops, and missed flights. Just not worth it."
Cons: "The gates switched and if the plane could be loaded from the back that would be awesome."
Pros: "I liked the fact that my request for an exit seat was was satisfied with no extra charge. It was on time and in Minneapolis the gate and traffic was convenient."
Cons: "I did not like the recorded announcement from the CEO that do to changes there would be a half hour wait to talk to an agent. What a poor introduction to your airline. Your website was terrible. In Minneapolis, it was very difficult to find check in for passengers with only carry-ons. ."
Pros: "Great crew"
Cons: "no basic snack"
Pros: "The staff were very friendly. The flight left right on time and arrived early to my destination."
Cons: "The seating space was very small but had a good amount of leg room. I was really looking forward to utilizing wifi for entertainment while on the plane but at this time they do not offer wifi on any of their flights. This made the flight very long."
Pros: "The crew was very courteous and made me feel comfortable. Even the pilot greeted me as I got on the plane. My seat was row 4 right behind 1st class! The plane wasn't completely full, so there was an open seat in the middle of my section. That was really nice! I especially like Sun Country because the airports in both Phoenix and MPLS are smaller than the main terminals!!! I'll be back! :0)"
Cons: "Can't think of anything!"
Pros: "Price of ticket. Friendliness of crew. Check in woman waived my baggage fee. Like using the less crowded Terminal 2 in Minneapolis."
Cons: "Continuous error message when trying to check in for lower baggage fee. No snacks, except those for purchase."
Pros: "It reminded me of a little bit less comfortable Southwest flight but the crew was definitely high quality."
Cons: "They lost my baggage!"
Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise. There was a family with a 4-year-old child as a Lap-child. This held up boarding because flight staff was occupied trying to find three seats together for the family, who were spread over several rows. This held up the boarding line for several minutes as they tried to maneuver the family around to find an extra seat for the 4-year-old, who did not have a purchased seat. Eventually other passengers gave up their seat so the family could seat together, put this took up quite a bit of time for the staff. The gate check staff should have noticed the 4-year-old was too large to qualify as a lap-child, and should have arranged for the family to have another seat prior to boarding."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "The flight attendants were warm, friendly, and relaxed. Smooth landings!"
Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"
Pros: "Same aa precious flight"
Cons: "Flight crew not as friendly"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Boarding was good"
Cons: "Seats are abhorring, No space for knees. Horrible food."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "More leg room"
Cons: "More leg room"
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Old airplane. Upgraded to Business Class. The video system was not working properly, didn’t show images so it was hard to choose a movie or program. The seats are old fashioned, and so are the pods: not as comfortable a flight as on newer planes."
Pros: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Cons: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "Great plus amenities if watching flight."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Price, new plane, interactive system"
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "Great entertainment system at each seat"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "As a bonus, I was bumped up to Business class on the way back because the flight was full. The lie-flat seat was amazing and food in Business really was "next level.""
Pros: "New plane with leather like seats and good entertainment system."
Cons: "They lost 1 of 4 bags."
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."