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The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.

My flight was cancelled twice and the third time I tried to rebook it online I cancelled the flight because it looked like I would get a refund to my credit card. Instead I now have a credit. I was also on hold for three hours waiting for a representative and then disconnected. I will never fly delta again.

Flight for canceled. Horrible experience.. had to rent a car to drive myself up here.

Flights were terribly delayed. I was at At,anta Airport for over 4 hours waiting for my connection.

My flight consistently said it was on time and the plane didn’t arrive until after 30 minutes after take off and nothing was announced to passengers

The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.

First, the flight was schedule to leave at 12:08. Delayed to 12:38. It is 12:58 and I am sitting at the gate. The staff are not communicating with us (just tell me it’s gonna be five hours if that’s the case, quit hufflepuffing around like you’re trying to board us when the plane isn’t even here and you don’t know where your crew are. I’m still waiting for any communication about the further delay. This is a rebooked flight from a cancelled flight yesterday, when the airline failed to fulfill its fiduciary responsibility to hotel and cover transport for overnight cancelations. Asking about the food on the flight? What food?!? Delta doesn’t serve meals unless you pay for them and you really want me to give delta a high rating for passing out processed snacks (fun size!)? Can we be for real. Delta is cementing itself in history as one of the cheap, stingy, outdated, glory days are over airlines, and it shows. I took this flight knowing delta was going to provide below level service but this is beyond burgers!! I can’t believe a multi billion or dollar company looked straight in my eyes yesterday and I told me this wasn’t their fault and there for the extra cost in hotel and hundreds of dollars in Ubers are MY RESPONSIBILITY. The only thing I am at fault for is believing delta is reputable company worthy of my dollars. I’m not even sure I want to be compensated unless it is cash because I would rather die never traveling again than to put money in their pockets.

The flight was great. The crew were a little terse about the size of my bag. It fit fine.

I know it was not in Deltas fault. But numerous delays and cancelations. I requested a hotel voucher and was told they weren't available. The lady on my hotel shuttle did receive one from American. Why the difference?

Flight was delayed. Had to get rebooked. Diamond medallion but stuck in a crappy seat. Rebooked flight then got delayed again. Then when we finally boarded, we waited another hour for a new crew. Then landed in JFK and sat for another 40 minutes waiting for a crew to come to the gate to be able to deplane. Hot mess all around, which unfortunately is becoming the norm for Delta

The check in computers were difficult to use, we waited a long time to get off the flight and the food was terrible on the outgoing flight.

They were charging $$$ for first glass of wine. That first glass should be included in such a high price.

My outbound flight was incredible... Milan to Chicago. The crew worked so well together. Each passenger felt spoiled and incredibly valued. The crew on this flight was fine. Nothing to complain specifically about but could not give top rating only because of the superior crew, hospitality, warmth we felt on the first flight. Unfortunately. You managed to lose my luggage ..my only piece checked in. Lost in Copenhagen so I had the added stress, time wasted to file the report. To make things worse, Italian rail decided to strike that Sunday so I could not take the train as planned back to Switzerland. Horrible waiting time and poor communication for boarding substitution bus. The substition bus to the town of Stabio did not run on time and was late about 40 minutes.

It was difficult to order a children's meal via online or the SAS app. Otherwise, flight crew and experience was great

it was amazing. the staff was great and the flight was amazing

Had my knees pushed by the airline chair the whole flight and the SAS flight attendant said the have a right to have it down all the way even if it’s right on my knees hurting me!! I asked them to push it just a touch so it wouldn’t be like that and they dad refused and said it’s his right to have it like that for his daughter that looks to be around 8-10 years old

Flight was canceled and the crew on the ground/front desk were I’ll equipped to handle. One woman was left to handle 150 passengers while her colleagues stood there saying: just 5 more minutes repeatedly.

Good could have been better. Comfort was fine with decent leg room and seat comfort. Would have appreciated a USB-C charger port.

Boarding and crew were excellent. Seat could have been more comfortable (hard on lower back).

We endes up sitting separate because J refuse to pay for a seat when I already paid for a ticket. Bummer. Food was pretty bad and we had to pay for wine. We flew through rough weather. I guess it’s all about reducing cost. Movies were good though.

Horrible. Garbage airline. Due to the strike we got a replacement plane/crew. I didn't get my exit row seat I paid for. Food was horrible. Plane was hot and didn't have AC vents.

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.

Everything went well, but could have used a bit more legroom.

The flight got us safely from point a to point b and on time. For a transatlantic flight that isnt nothing. Flight crew was kind and professional. The seats are super uncomfortable (worse than domestic budget airlines) and the cabin was DIRTY.

Great service on the plane and by ground staff. great prices. I was able to change seats on the plane. The allocated seats cannot be changed when checkin in online. They have to be done at the airport if you check in at the airport or on the plane by asking a stewardess / steward.

I fly to the USA every 6wks on Ave and 99% of the time I fly Aer Lingus. If I fly BA I’m always disappointed. My only criticism is the food. I’m vegan and over the last year it’s got slightly better these last couple of flights but on the whole it’s not good! Salad and fruit salad for breakfast and that’s also the starter and desert for the lunch/dinner and the main is usually rice with fried veg 😳the pasta is pretty good though. That’s been the last 2 meals…. Everything else is fantastic.

The flight was half full and I presume that the next few days are even less busy not sure why they are still charging a premium to change a flight.

Are Longus was fine. I booked thru Kayak and was unable to get my business class seat early. Sat next to galley. Crew forgot to wake me for breakfast.

I loved how they arrange boarding (starting with people seated in back and moving to the front). Flight crew was very polite and welcoming. Seating was ok, I felt like there was enough leg space however it is noticeable when the passenger in front of you sets their seat back.

Nice to be on a flight that wasn't fully booked so there were only two of us in the three seat row.

It wasn't clear that there will be additional charge for checked in baggage. Very, very disappointed making me pay extra $75. Food was not tasty and not healthy. Lufthansa used to be good, not any more. Unfortunately has gone down big time and continues to go down.

Numerous delays, missed connections flight. Then connection flights were late as well

Leg room is good, food is average, crew is not friendly

The crew was amazing! They were attentive and super polite, clearly very well trained in customer service. Very well run flight altogether!

Hated the food. Flew many business class flights on this flight little privacy should be more secluded Staff was great

It was horrible!! The plane was old and outdated. The AC was not adjustable and got me and my daughter sick because we couldn’t redirect it away from us. Absolutely no leg space. The food was garbage. Horrific experience! Shame on Lufthansa to use such trash airplanes.

This was not a UA flight. This was Lufthansa. Good experience overall

This time it was not good. The plane was not clean. It had a bad smell as if the cabin was not cleaned properly. The small sit pillows were dirty and blankets (even though they were packaged) did mot smell clean. Decaf coffee was disgusting and tasted like instant coffee.

the flight was delayed by 2 hours at origin and i missed my baggage at the destination

Absolutely horrible HORRIBLENE! United airlines failed on every front. My trip was silosem to takę 17h nad endem up takimi 47h! I was treated poorely and I wasn’t reimbursed for all the problems.

It took an hour and a half for luggage to be dlivered in London

We were seated in the rear of the plane. Buses arrived to take us to the terminal but there weren’t enough so we waited an hour to leave the plane.

Chicago to London flight was delayed an hour . Boarding process was slow . I missed my connection to New Delhi and My connection from New Delhi to Ranchi. Now come the really outrageous part! There was a flight from London to Bangalore that would have allowed me to reach Ranchi on time. I was about to but ticket from Bangalore to Ranchi when BA agent came back after talking to someone in back office and informed me that she cannot rebook me to London Bangalore flight as Bangalore was TOO FAR fro. Delhi. I waited 8 hr in London airport. I was flying business. Hope this review helps the airline. I was not asking for any money back for my missed flight. Anand Mohan

Access to movies was nice, food not bad, and landing was smooth. Cramming us in like sardines is not fun. A little more space to bend down to get a bag or not touch my neighbors arm because we’re so close would be better for a 9 hour flight. Whomever designed the seating and you, who bought these planes, clearly are NOT interested in customers’ comfort. So stop pretending you do. Also, if you want traveler’s to check their bags so there is space to store carry one, don’t charge so much to check baggage. Seriously?!

The leg room on the plane was the smallest I have encountered in all my travels. Ił only 5’4

We got our seats and was surprised at the half empty plane, so had a very good hostess and we enjoyed the whole flight back home, so the only thing we had to wait for was the passenger assistance that was not there and had to wait about 20 mins on the jetway.

The only issue I had with the flight is that dinner took a long time to come even regardless of the turbulence we experienced. The flight attendants kept disappearing while serving people and kept some people waiting. Which caused them to forget to serve me some tea. It was resolved eventually. Just a small complaint. Maybe there's other reasons but overall the flight wasn't bad.

The check in lady was the best I have seen at JFK she was very nice

The perfect jet stream back saved over 1 hour in the air.

Crew could not even try to accommodate my food request. Phone Charging USB thing was not working.