Guest Reviews
Overall Rating
7.8
Good
Based on 8,646 reviews
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
6.8
Food
7.1
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Sun Country Air Information
| IATA Code | SY |
|---|---|
| Routes | 146 |
| Top Route | Las Vegas McCarran to Minneapolis St Paul |
| Airports Served | 47 |
| Top Airport | Minneapolis St Paul |
Sun Country Air traveller reviews
Pros
"Crew was friendly and accomodating!."
(in 129 reviews)
"Great service & great flight."
(in 132 reviews)
"Friendly staff and affordable ticket!"
(in 112 reviews)
Cons
"PLane was 1:30 hour late."
(in 30 reviews)
"Very poor customer service."
(in 16 reviews)
"The seats are very uncomfortable."
(in 19 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
flight attendants
customer service
direct flight
crew was great
free snacks
window seat
great flight
friendly staff
check in online
hour delay
arrived early
seats were uncomfortable
great experience
-
4.0
Cons: Cramped seating, limited overhead bin space, no in-flight entertainment, mediocre flight attendants. Spend the extra money and fly Delta.
review from
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4.8
Cons: Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta.
review from
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2.0
Pros: Nothing
Cons: A flight
review from
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8.0
Pros: Everything was quick and efficient.
Cons: Little more organized with seating on the plane
review from
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7.3
Cons: The flight itself was adequate. Very barebones but not meets basic expectations. Not too much turbulence, smooth sailing once we got into the air. The flight was 3hours delayed due to inclement weather but I was extremely happy that Kayak emailed me to tell me that it was in fact delayed.
review from
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3.0
Pros: The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say.
Cons: I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold.
review from
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2.0
Pros: Terrible online check in process 10 hour delay!
review from
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3.5
Pros: Once finally on board and leaving the terminal, it was a smooth flight with a friendly crew.
Cons: We got on and off the plane 3 times. Did not have a clear picture of what was going on. Started to board a second time and got told to get off as that flight was going to Phoenix. We're rushed to stay by the new gate, only to he told it would he another 50 minutes until he crew arrived.
review from
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6.6
Pros: The crew were super nice!
Cons: Weather delays! Seemed like all of the other airlines cancelled flight and/or were flying and my flight got pushed back our after hour after from leaving at 8:05 til 1:30. Would have been since to just come to the airport later vs having to wait there
review from
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7.3
Pros: It was utilitarian and got me from point a to be at a very good price.
Cons: Smaller seats, no entertainment to speak of. No complimentary snacks.
review from
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7.3
Pros: Tickets are cheap but you have to pay for your carry on
Cons: Would like to have had tv in seats,
review from
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7.0
Cons: As we landed in MSP my young son got sick. There was not a vomit bag available in our row. We cleaned it up the best we could. I told the gals as we exited and they were sympathetic. As my husband exited he heard them say. Well that’s lovely...I sure wasn’t impressed to hear that.
review from
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3.6
Pros: Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it.
Cons: Crew could have been slightly friendlier and more willing to help.
review from
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7.3
Cons: TV and music would be nice.
review from
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9.0
Pros: Ticket agent was very helpful when I misplaced my boarding pass.
Cons: Arrived safely which I’m grateful for but we arrived later then originally scheduled (45 minutes).
review from
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5.2
Pros: Crew was awesome. Our flight was delayed 6 hours but they were so kind about it and we got vouchers.
Cons: My glasses were stolen from my bag. I assume the airport staff before they were put on plane.
review from
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5.5
Pros: The crew was pleasent and brought me an OJ when I requested even though they had finished serving.
Cons: There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!
review from
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8.0
Cons: It was a pretty full flight but the ride was comfortable, flight crew friendly, and the ride pretty steady all the way to Dallas.
review from
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8.6
Cons: There is no TV and no music options. Also, they said they provided free Wi-Fi but it was unavailable during my flight.
review from
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10.0
Pros: We boarded promptly, left early, and arrived well before the scheduled time. The crew was friendly and helpful. Free drinks were given out. There was more legroom than usual for a discount carrier. No one bothered passengers about the weight or size of the luggage they brought onto the plane.
review from
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8.5
Pros: The crew were super nice even though we were a little late leaving, we made up time.
Cons: For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines.
review from
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6.0
Pros: Overall the experience was ok. The planes were clean. and the crew was nice and helpful.
Cons: Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin.
review from
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10.0
Pros: More seat room than usual—very nice. Seems like a new plane.
Cons: If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive
review from
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10.0
Pros: Quick check in, quick boarding
Cons: Wi-Fi
review from
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7.6
Pros: Crew was great.
Cons: Video capability or included would be great
review from
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9.5
Pros: The pilot was great and excellent landing for a safe return home!
review from
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8.5
Cons: Using Amex card for snacks
review from
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10.0
Pros: Crew was great!
Cons: I didn’t realize I had to pay for a carry on
review from
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8.8
Cons: The landing was a bit rough
review from
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5.6
Pros: Sun country’s ticket line is fast.
Cons: Timeliness, deplaning, grace from flight attendants.
review from
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10.0
Cons: Please bring back your higher seats. Please.
review from
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10.0
Cons: Bring back your bigger seats. Please.
review from
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8.0
Cons: Add in seat screen for entertainment
review from
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9.0
Pros: Amazingly polite and attentive flight crew...great attitudes!
review from
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7.5
Pros: Crew was good.
Cons: Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate...
review from
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3.0
Cons: Didn’t leave Palm Springs until after we were already supposed to be IN portland.
review from
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3.6
Pros: Price was good.
Cons: Coffee was bad. Seated in the very last row although there were many seats open. Flight was delayed three times.
review from
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6.0
Pros: Crew was polite and friendly
Cons: We left about 30 minutes late
review from
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6.4
Cons: Crew was not friendly or kind - acted burnt out and burdened
review from
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8.0
Pros: Very friendly crew.
Cons: No snack provided on the 3 hr flight back, just drinks.
review from
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4.0
Cons: Leave on time
review from
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8.8
Pros: The crew was absolutely wonderful And seat was the most comfortable ever
review from
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8.4
Pros: No issues, standard flight
Cons: Just fine
review from
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8.0
Cons: Keep us updated on the 60 min delay to START boarding because the boards continues to say on time but we landed over 30 mins late and baggage took forever to get onto the belt.
review from
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5.0
Cons: Check in and baggage fees
review from
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8.0
Cons: Delay. Second time I’ve had this.
review from
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2.0
Cons: Flight was delayed by 2 hours with no explanation. No beverage or snacks offered. Charged extra for carry on bags/personal items. Waited just under 2 hours for our bags when we arrived. Sun Country will never get my Buisness again.
review from
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10.0
Cons: Kiosks to check in would have been great
review from
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2.0
Cons: NEVER FLYING SUNCOUNTRY AGAIN
review from
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2.0
Cons: Never flying SunCountry again
review from
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9.5
Cons: Sun country is awesome
review from
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10.0
Pros: Crew was awesome! Clean plane, I’m 6’4” and the 20 dollar seat option was great for leg room. Snacks for purchase.
Cons: Ran a few minutes behind. It was all good, no complaints
review from
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7.6
Cons: Both my arrival and departure were 45 minutes delayed and this wasn’t communicated to anyone. The screen was never updated at the gate either time and reflected the previous flights information causing confusion to people trying to make sure they were at the right gate.
review from
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9.0
Pros: Crew was good. Seat was hard and the tall woman behind me kept jabbing her knees into my seat. Very unpleasant
review from
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7.2
Pros: The flight was on time.
Cons: The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience.
review from
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4.4
Cons: Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned.
review from
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6.6
Pros: I liked that we have entertainment in flight.
Cons: At least the option of a free snack would be nice.
review from
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9.0
Pros: Comfortable
Cons: Better food options. Free drinks were great though
review from
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2.0
Pros: Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it
review from
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10.0
Cons: The entertainment website appeared to be down
review from
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9.0
Pros: Ticket agent was very helpful when I misplaced my boarding pass.
Cons: Arrived safely which I’m grateful for but we arrived later then originally scheduled (45 minutes).
review from
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8.6
Cons: There is no TV and no music options. Also, they said they provided free Wi-Fi but it was unavailable during my flight.
review from
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10.0
Pros: We boarded promptly, left early, and arrived well before the scheduled time. The crew was friendly and helpful. Free drinks were given out. There was more legroom than usual for a discount carrier. No one bothered passengers about the weight or size of the luggage they brought onto the plane.
review from
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8.5
Pros: The crew were super nice even though we were a little late leaving, we made up time.
Cons: For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines.
review from
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10.0
Pros: More seat room than usual—very nice. Seems like a new plane.
Cons: If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive
review from
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10.0
Pros: Quick check in, quick boarding
Cons: Wi-Fi
review from
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9.5
Pros: The pilot was great and excellent landing for a safe return home!
review from
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8.5
Cons: Using Amex card for snacks
review from
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10.0
Pros: Crew was great!
Cons: I didn’t realize I had to pay for a carry on
review from
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8.8
Cons: The landing was a bit rough
review from
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10.0
Cons: Please bring back your higher seats. Please.
review from
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10.0
Cons: Bring back your bigger seats. Please.
review from
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9.0
Pros: Amazingly polite and attentive flight crew...great attitudes!
review from
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8.8
Pros: The crew was absolutely wonderful And seat was the most comfortable ever
review from
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10.0
Cons: Kiosks to check in would have been great
review from
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9.5
Cons: Sun country is awesome
review from
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10.0
Pros: Crew was awesome! Clean plane, I’m 6’4” and the 20 dollar seat option was great for leg room. Snacks for purchase.
Cons: Ran a few minutes behind. It was all good, no complaints
review from
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9.0
Pros: Crew was good. Seat was hard and the tall woman behind me kept jabbing her knees into my seat. Very unpleasant
review from
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9.0
Pros: Comfortable
Cons: Better food options. Free drinks were great though
review from
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10.0
Cons: The entertainment website appeared to be down
review from
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8.0
Pros: Everything was quick and efficient.
Cons: Little more organized with seating on the plane
review from
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7.3
Cons: The flight itself was adequate. Very barebones but not meets basic expectations. Not too much turbulence, smooth sailing once we got into the air. The flight was 3hours delayed due to inclement weather but I was extremely happy that Kayak emailed me to tell me that it was in fact delayed.
review from
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6.6
Pros: The crew were super nice!
Cons: Weather delays! Seemed like all of the other airlines cancelled flight and/or were flying and my flight got pushed back our after hour after from leaving at 8:05 til 1:30. Would have been since to just come to the airport later vs having to wait there
review from
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7.3
Pros: It was utilitarian and got me from point a to be at a very good price.
Cons: Smaller seats, no entertainment to speak of. No complimentary snacks.
review from
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7.3
Pros: Tickets are cheap but you have to pay for your carry on
Cons: Would like to have had tv in seats,
review from
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7.0
Cons: As we landed in MSP my young son got sick. There was not a vomit bag available in our row. We cleaned it up the best we could. I told the gals as we exited and they were sympathetic. As my husband exited he heard them say. Well that’s lovely...I sure wasn’t impressed to hear that.
review from
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7.3
Cons: TV and music would be nice.
review from
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8.0
Cons: It was a pretty full flight but the ride was comfortable, flight crew friendly, and the ride pretty steady all the way to Dallas.
review from
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7.6
Pros: Crew was great.
Cons: Video capability or included would be great
review from
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8.0
Cons: Add in seat screen for entertainment
review from
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7.5
Pros: Crew was good.
Cons: Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate...
review from
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8.0
Pros: Very friendly crew.
Cons: No snack provided on the 3 hr flight back, just drinks.
review from
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8.4
Pros: No issues, standard flight
Cons: Just fine
review from
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8.0
Cons: Keep us updated on the 60 min delay to START boarding because the boards continues to say on time but we landed over 30 mins late and baggage took forever to get onto the belt.
review from
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8.0
Cons: Delay. Second time I’ve had this.
review from
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7.6
Cons: Both my arrival and departure were 45 minutes delayed and this wasn’t communicated to anyone. The screen was never updated at the gate either time and reflected the previous flights information causing confusion to people trying to make sure they were at the right gate.
review from
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7.2
Pros: The flight was on time.
Cons: The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience.
review from
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6.6
Pros: I liked that we have entertainment in flight.
Cons: At least the option of a free snack would be nice.
review from
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4.0
Cons: Cramped seating, limited overhead bin space, no in-flight entertainment, mediocre flight attendants. Spend the extra money and fly Delta.
review from
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4.8
Cons: Cramped seating, limited overhead bin space, mediocre experience. Next time I’ll spend the extra money and fly Delta.
review from
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2.0
Pros: Nothing
Cons: A flight
review from
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3.0
Pros: The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say.
Cons: I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold.
review from
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2.0
Pros: Terrible online check in process 10 hour delay!
review from
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3.5
Pros: Once finally on board and leaving the terminal, it was a smooth flight with a friendly crew.
Cons: We got on and off the plane 3 times. Did not have a clear picture of what was going on. Started to board a second time and got told to get off as that flight was going to Phoenix. We're rushed to stay by the new gate, only to he told it would he another 50 minutes until he crew arrived.
review from
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3.6
Pros: Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it.
Cons: Crew could have been slightly friendlier and more willing to help.
review from
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5.2
Pros: Crew was awesome. Our flight was delayed 6 hours but they were so kind about it and we got vouchers.
Cons: My glasses were stolen from my bag. I assume the airport staff before they were put on plane.
review from
-
5.5
Pros: The crew was pleasent and brought me an OJ when I requested even though they had finished serving.
Cons: There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!
review from
-
6.0
Pros: Overall the experience was ok. The planes were clean. and the crew was nice and helpful.
Cons: Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin.
review from
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5.6
Pros: Sun country’s ticket line is fast.
Cons: Timeliness, deplaning, grace from flight attendants.
review from
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3.0
Cons: Didn’t leave Palm Springs until after we were already supposed to be IN portland.
review from
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3.6
Pros: Price was good.
Cons: Coffee was bad. Seated in the very last row although there were many seats open. Flight was delayed three times.
review from
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6.0
Pros: Crew was polite and friendly
Cons: We left about 30 minutes late
review from
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6.4
Cons: Crew was not friendly or kind - acted burnt out and burdened
review from
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4.0
Cons: Leave on time
review from
-
5.0
Cons: Check in and baggage fees
review from
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2.0
Cons: Flight was delayed by 2 hours with no explanation. No beverage or snacks offered. Charged extra for carry on bags/personal items. Waited just under 2 hours for our bags when we arrived. Sun Country will never get my Buisness again.
review from
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2.0
Cons: NEVER FLYING SUNCOUNTRY AGAIN
review from
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2.0
Cons: Never flying SunCountry again
review from
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4.4
Cons: Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned.
review from
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2.0
Pros: Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it
review from
Sun Country Air fees
Checked Baggage (each way)
Flight Status
Sun Country Air Route Map
Popular Flight Routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
783
Minneapolis
MSP
San Juan
SJU
784
San Juan
SJU
Minneapolis
MSP
367
Minneapolis
MSP
Tampa
TPA
368
Tampa
TPA
Minneapolis
MSP
342
Orlando
MCO
Minneapolis
MSP
101
Minneapolis
MSP
Las Vegas
LAS
341
Minneapolis
MSP
Orlando
MCO
102
Las Vegas
LAS
Minneapolis
MSP
566
Cancún
CUN
Minneapolis
MSP
565
Minneapolis
MSP
Cancún
CUN
607
Minneapolis
MSP
Phoenix
PHX
383
Minneapolis
MSP
Fort Myers
RSW
384
Fort Myers
RSW
Minneapolis
MSP
645
Nashville
BNA
Providence
PVD
266
Providence
PVD
Minneapolis
MSP
314
Miami
MIA
Minneapolis
MSP
313
Minneapolis
MSP
Miami
MIA
611
Dallas
DFW
Phoenix
PHX
612
Phoenix
PHX
Dallas
DFW
604
Phoenix
PHX
Minneapolis
MSP
688
Phoenix
PHX
Portland
PDX
123
Dallas
DFW
Las Vegas
LAS
124
Las Vegas
LAS
Dallas
DFW
745
Minneapolis
MSP
Punta Cana
PUJ
395
Minneapolis
MSP
San Francisco
SFO
746
Punta Cana
PUJ
Minneapolis
MSP
532
Puerto Vallarta
PVR
Minneapolis
MSP
531
Minneapolis
MSP
Puerto Vallarta
PVR
685
Portland
PDX
Phoenix
PHX
774
Oranjestad
AUA
Minneapolis
MSP
712
Belize City
BZE
Minneapolis
MSP
528
Cozumel
CZM
Minneapolis
MSP
760
Liberia
LIR
Minneapolis
MSP
726
Montego Bay
MBJ
Minneapolis
MSP
425
Minneapolis
MSP
Los Angeles
LAX
777
Minneapolis
MSP
Basseterre
SKB
550
San José del Cabo
SJD
Minneapolis
MSP
778
Basseterre
SKB
Minneapolis
MSP
Top flight routes
Top Airports served by Sun Country Air
- Minneapolis St Paul Airport (MSP)
- Las Vegas McCarran Airport (LAS)
- Portland Airport (PDX)
- Providence-TFGreen Airport (PVD)
- Los Angeles Airport (LAX)
- Fort Myers SW Florida Intl Airport (RSW)
- Nashville Intl Airport (BNA)
- Orlando Airport (MCO)
- San Diego Airport (SAN)
- Denver Intl Airport (DEN)
- Phoenix Sky Harbor Intl Airport (PHX)
- San Antonio Airport (SAT)
- Seattle/Tacoma Intl Airport (SEA)
- San Francisco Airport (SFO)
- Cancun Airport (CUN)
Sun Country Air contact information
- SY IATA Code
- +1 800 359 6786 Call
- suncountry.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
