Sun Country Air (SY) - Read Reviews & Book Flights

IATA Code	SY
Routes	168
Top Route	Las Vegas McCarran to Minneapolis St Paul
Airports Served	52
Top Airport	Minneapolis St Paul

Recent Reviews

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Find reviews that mention:

leg room

customer service

flight attendant

free snacks

crew was great

great flight

friendly staff

window seat

hour delay

great experience

left on time

seats were uncomfortable

good price

9.0

Pros: Crew was good. Seat was hard and the tall woman behind me kept jabbing her knees into my seat. Very unpleasant

Reviewed Feb 2019

review from
7.2

Pros: The flight was on time.

Cons: The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience.

Reviewed Feb 2019

review from
4.4

Cons: Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned.

Reviewed Feb 2019

review from
6.6

Pros: I liked that we have entertainment in flight.

Cons: At least the option of a free snack would be nice.

Reviewed Feb 2019

review from
9.0

Pros: Comfortable

Cons: Better food options. Free drinks were great though

Reviewed Feb 2019

review from
2.0

Pros: Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it

Reviewed Feb 2019

review from
10.0

Cons: The entertainment website appeared to be down

Reviewed Feb 2019

review from
8.6

Pros: I am thankful that the flight was delayed. I got to the airport late, the crew got me in right away, only took 15 minutes to get to my gate

Cons: It was a little turbulent ride, but overall good

Reviewed Feb 2019

review from
2.3

Pros: Very little

Cons: Sun Country has become the worst airline.

Reviewed Feb 2019

review from
4.5

Cons: Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers.

Reviewed Feb 2019

review from
9.0

Cons: First time flying this airline, it was great! Will definitely fly with them again.

Reviewed Feb 2019

review from
8.0

Pros: Entertainment options for a long flight. Room seats.

Cons: Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?

Reviewed Feb 2019

review from
10.0

Pros: the crew was friendly

Cons: the wifi only working for one site wasn’t my favorite but not a dealbreaker

Reviewed Feb 2019

review from
9.6

Pros: The crew was amazing

Reviewed Feb 2019

review from
4.0

Pros: The upgraded seats were worth it.

Cons: Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again

Reviewed Feb 2019

review from
4.3

Pros: the Crew was nice

Cons: I already checked in online and paid for a checked bag 24 hours prior to arriving at the airport. I arrived 90 minutes before my flight was boarding and waiting in the bag drop line for over an hour. The agents behind the bag drop receiving kiosks were slow and unorganized. Almost missed my fligh

Reviewed Feb 2019

review from
6.4

Cons: Don’t advertise onboard WiFi/entertainment if you don’t have it

Reviewed Feb 2019

review from
4.4

Pros: On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided.

Cons: Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly.

Reviewed Feb 2019

review from
2.0

Pros: Nothing

Cons: Everything ! Internet wasn’t working and the charging port didn’t work

Reviewed Feb 2019

review from
3.3

Cons: 5 hours delayed. But offered $15 food/Bev voucher and then $100 flight voucher for next time travel.

Reviewed Feb 2019

review from
3.3

Cons: Plane 2 1/2 hour delay

Reviewed Feb 2019

review from
8.0

Cons: The usual...leg room, seat spacing/size, lack of decent food options...

Reviewed Feb 2019

review from
9.0

Pros: Flight attendants worked the plane efficiently and were very attentive.

Reviewed Feb 2019

review from
8.0

Pros: Crew friendly, enough leg space

Cons: Internet access

Reviewed Feb 2019

review from
8.3

Pros: Great price For the flight

Cons: You need to have a kiosk so I could’ve gotten a boarding pass without standing in line for half an hour, I had no bag to check and no need to take up your staffs time but you need a kiosk in the Fort Myers airport for people like me

Reviewed Feb 2019

review from
5.3

Cons: Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask.

Reviewed Feb 2019

review from
7.6

Cons: The entertainment didn't work on my newer iPhone.

Reviewed Jan 2019

review from
10.0

Pros: The crew was really nice and the in flight entertainment was great

Cons: Wish there couldve been a complimentary in flight snack or something.

Reviewed Jan 2019

review from
4.6

Cons: Why did I get charged to being a carryon? And why only going flying INTO Phoenix on my return trip but not intially flying OUT of Phoenix? I’m angry at the unexpected charge. Not ok.

Reviewed Jan 2019

review from
10.0

Pros: The price was perfect and suited my needs. Very friendly staff. Thank you

Cons: I cant think of anything to complain about. My trip went very smoothly

Reviewed Jan 2019

review from
5.2

Cons: Flight be on time

Reviewed Jan 2019

review from
3.0

Cons: Flight attendants were unkind and unproffessional.

Reviewed Jan 2019

review from
8.3

Pros: We were just happy we got to go without much delay due to weather

Cons: I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?

Reviewed Jan 2019

review from
6.6

Cons: Flight was delayed and we sat on the plane for an hour before take off

Reviewed Jan 2019

review from
10.0

Cons: Good

Reviewed Jan 2019

review from
9.6

Pros: Nice staff and plane. Loved the USB outlets for every seat.

Cons: Boarding time was slightly late

Reviewed Jan 2019

review from
6.6

Disappointed with extra fees

Pros: The flight itself was great, but not sure why we were charged extra for our carry on bags and seat assignments.

Cons: We were charged extra (each way) for our carry on bags and seat assignments. If we would have booked directly with Sun Country we would not have had those fees. I don’t know if I’ll use this app to book tickets again.

Reviewed Jan 2019

review from
6.0

Not happy with tickting

Pros: I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing.

Cons: Seats are comfortable. Flight attendants are giving service and meeting our needs.

Reviewed Jan 2019

review from
5.3

One more chance

Pros: The inflight crew were great. The price of the tickets were also good.

Cons: The crew at the check in on our way out of nashville had the worst attitude I have ever experienced from an airline. They got us quickly up to the counter (good) but when I had to ask questions because I didn’t have time to read the signage they got an attitude with me. “Didn’t you see the sign?” And turning to another employee, “isn’t there a sign with all the information posted?” Same employee came down to the terminal and announced the wrong destination for our flight while we were boarding. On the way out of Miami and back to Nashville the crew had great attitudes but it was so disorganized we had the longest line to wait in to check in for both concourses. People were going to miss flights. They fixed that eventually but I’m not sure they did it fast enough for some. Getting through security was far faster than check in. Also, they nickel and dime you for luggage, snacks, etc. It’s a no frills flight. I’ll probably give them one more chance though.

Reviewed Jan 2019

review from
2.0

Cons: $40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that

Reviewed Jan 2019

review from
8.0

Pros: On time and was a direct flight which was nice.

Cons: Would have liked a small pretzel snack or something for free after paying for bags and seat selection.

Reviewed Jan 2019

review from
8.0

Pros: Great service by the flight attendants.

Cons: Having to pay 35 dollars both ways to check in my luggage. Since they were charging 40 to take it on board as a carryon.

Reviewed Jan 2019

review from
4.0

Cons: I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool

Reviewed Jan 2019

review from
6.6

Warning light caused delay

Pros: The direct flight was the biggest plus. The seats all had a USB outlets which was convenient.

Cons: Our flight was delayed about 15 minutes due to a mechanical issue which we didn’t know about until we got on the plane late.

Reviewed Jan 2019

review from
10.0

Pros: Everything...thanks!

Reviewed Jan 2019

review from
4.0

Pros: Two and half hour delay, they charged me 35.00 for one carry on luggage

Reviewed Jan 2019

review from
2.0

Cons: 2 hour delay, extreme turbulence, pale was less than half full and every one was seated next to each other with lots of seats and rows empty.

Reviewed Jan 2019

review from
5.3

Cons: Loss our luggage. Long check in lines. Almost missed flight

Reviewed Jan 2019

review from
6.0

Pros: Pricing

Cons: Room

Reviewed Jan 2019

review from
8.3

Cons: No carry on

Reviewed Jan 2019

review from
7.6

Pros: Complimentary drinks and comfortable seats

Cons: Older plane and not as clean as the first flight, no complimentary snack

Reviewed Jan 2019

review from
8.0

Pros: Spacious legroom, complimentary drinks, comfortable seats

Cons: Limited food options and no complimentary snack

Reviewed Jan 2019

review from
9.0

Vacation

Pros: We boarded and took off on time. The staff was friendly.

Reviewed Jan 2019

review from
2.0

Worst airline ever!

Pros: I made it to Portland safely.

Cons: Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever.

Reviewed Dec 2018

review from
2.0

Not great

Pros: At least there was a USB port to Charge my phone.

Cons: The flight was three hours late and suncountey lost my luggage. When I looked at my claim ticket it had someone else’s name on it.

Reviewed Dec 2018

review from
3.3

Pros: Direct flight

Cons: Small seating-our knees were sore when we got here.

Reviewed Dec 2018

review from
10.0

Pros: on time and then arrived ahead of schedule.

Reviewed Dec 2018

review from
4.3

Now snacks

Pros: The air hostess were well behaved and friendly

Cons: No snacks No entertainment

Reviewed Dec 2018

review from
5.0

Bare bones and late

Pros: Crew was pleasant and very nice!

Cons: 2 hour delay then 15th in line to take off and at the landing gate the bridge driver was 10 minutes late.

Reviewed Dec 2018

review from
5.6

Notifications

Pros: Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!

Cons: See above

Reviewed Dec 2018

review from

9.0

Pros: Crew was good. Seat was hard and the tall woman behind me kept jabbing her knees into my seat. Very unpleasant

Reviewed Feb 2019

review from
9.0

Pros: Comfortable

Cons: Better food options. Free drinks were great though

Reviewed Feb 2019

review from
10.0

Cons: The entertainment website appeared to be down

Reviewed Feb 2019

review from
8.6

Pros: I am thankful that the flight was delayed. I got to the airport late, the crew got me in right away, only took 15 minutes to get to my gate

Cons: It was a little turbulent ride, but overall good

Reviewed Feb 2019

review from
9.0

Cons: First time flying this airline, it was great! Will definitely fly with them again.

Reviewed Feb 2019

review from
10.0

Pros: the crew was friendly

Cons: the wifi only working for one site wasn’t my favorite but not a dealbreaker

Reviewed Feb 2019

review from
9.6

Pros: The crew was amazing

Reviewed Feb 2019

review from
9.0

Pros: Flight attendants worked the plane efficiently and were very attentive.

Reviewed Feb 2019

review from
10.0

Pros: The crew was really nice and the in flight entertainment was great

Cons: Wish there couldve been a complimentary in flight snack or something.

Reviewed Jan 2019

review from
10.0

Pros: The price was perfect and suited my needs. Very friendly staff. Thank you

Cons: I cant think of anything to complain about. My trip went very smoothly

Reviewed Jan 2019

review from
10.0

Cons: Good

Reviewed Jan 2019

review from
9.6

Pros: Nice staff and plane. Loved the USB outlets for every seat.

Cons: Boarding time was slightly late

Reviewed Jan 2019

review from
10.0

Pros: Everything...thanks!

Reviewed Jan 2019

review from
9.0

Vacation

Pros: We boarded and took off on time. The staff was friendly.

Reviewed Jan 2019

review from
10.0

Pros: on time and then arrived ahead of schedule.

Reviewed Dec 2018

review from

7.2

Pros: The flight was on time.

Cons: The entertainment was useless. Just the page with a list of movies took forever to load and once started a movie, after many tires, it was buffering every 5 seconds for up to a minute each time. I tried 3 different devices (phone, tablet, laptop) none worked. My son said he had the same experience.

Reviewed Feb 2019

review from
6.6

Pros: I liked that we have entertainment in flight.

Cons: At least the option of a free snack would be nice.

Reviewed Feb 2019

review from
8.0

Pros: Entertainment options for a long flight. Room seats.

Cons: Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?

Reviewed Feb 2019

review from
8.0

Cons: The usual...leg room, seat spacing/size, lack of decent food options...

Reviewed Feb 2019

review from
8.0

Pros: Crew friendly, enough leg space

Cons: Internet access

Reviewed Feb 2019

review from
8.3

Pros: Great price For the flight

Cons: You need to have a kiosk so I could’ve gotten a boarding pass without standing in line for half an hour, I had no bag to check and no need to take up your staffs time but you need a kiosk in the Fort Myers airport for people like me

Reviewed Feb 2019

review from
7.6

Cons: The entertainment didn't work on my newer iPhone.

Reviewed Jan 2019

review from
8.3

Pros: We were just happy we got to go without much delay due to weather

Cons: I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?

Reviewed Jan 2019

review from
6.6

Cons: Flight was delayed and we sat on the plane for an hour before take off

Reviewed Jan 2019

review from
6.6

Disappointed with extra fees

Pros: The flight itself was great, but not sure why we were charged extra for our carry on bags and seat assignments.

Cons: We were charged extra (each way) for our carry on bags and seat assignments. If we would have booked directly with Sun Country we would not have had those fees. I don’t know if I’ll use this app to book tickets again.

Reviewed Jan 2019

review from
8.0

Pros: On time and was a direct flight which was nice.

Cons: Would have liked a small pretzel snack or something for free after paying for bags and seat selection.

Reviewed Jan 2019

review from
8.0

Pros: Great service by the flight attendants.

Cons: Having to pay 35 dollars both ways to check in my luggage. Since they were charging 40 to take it on board as a carryon.

Reviewed Jan 2019

review from
6.6

Warning light caused delay

Pros: The direct flight was the biggest plus. The seats all had a USB outlets which was convenient.

Cons: Our flight was delayed about 15 minutes due to a mechanical issue which we didn’t know about until we got on the plane late.

Reviewed Jan 2019

review from
8.3

Cons: No carry on

Reviewed Jan 2019

review from
7.6

Pros: Complimentary drinks and comfortable seats

Cons: Older plane and not as clean as the first flight, no complimentary snack

Reviewed Jan 2019

review from
8.0

Pros: Spacious legroom, complimentary drinks, comfortable seats

Cons: Limited food options and no complimentary snack

Reviewed Jan 2019

review from

4.4

Cons: Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned.

Reviewed Feb 2019

review from
2.0

Pros: Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it

Reviewed Feb 2019

review from
2.3

Pros: Very little

Cons: Sun Country has become the worst airline.

Reviewed Feb 2019

review from
4.5

Cons: Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers.

Reviewed Feb 2019

review from
4.0

Pros: The upgraded seats were worth it.

Cons: Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again

Reviewed Feb 2019

review from
4.3

Pros: the Crew was nice

Cons: I already checked in online and paid for a checked bag 24 hours prior to arriving at the airport. I arrived 90 minutes before my flight was boarding and waiting in the bag drop line for over an hour. The agents behind the bag drop receiving kiosks were slow and unorganized. Almost missed my fligh

Reviewed Feb 2019

review from
6.4

Cons: Don’t advertise onboard WiFi/entertainment if you don’t have it

Reviewed Feb 2019

review from
4.4

Pros: On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided.

Cons: Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly.

Reviewed Feb 2019

review from
2.0

Pros: Nothing

Cons: Everything ! Internet wasn’t working and the charging port didn’t work

Reviewed Feb 2019

review from
3.3

Cons: 5 hours delayed. But offered $15 food/Bev voucher and then $100 flight voucher for next time travel.

Reviewed Feb 2019

review from
3.3

Cons: Plane 2 1/2 hour delay

Reviewed Feb 2019

review from
5.3

Cons: Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask.

Reviewed Feb 2019

review from
4.6

Cons: Why did I get charged to being a carryon? And why only going flying INTO Phoenix on my return trip but not intially flying OUT of Phoenix? I’m angry at the unexpected charge. Not ok.

Reviewed Jan 2019

review from
5.2

Cons: Flight be on time

Reviewed Jan 2019

review from
3.0

Cons: Flight attendants were unkind and unproffessional.

Reviewed Jan 2019

review from
6.0

Not happy with tickting

Pros: I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing.

Cons: Seats are comfortable. Flight attendants are giving service and meeting our needs.

Reviewed Jan 2019

review from
5.3

One more chance

Pros: The inflight crew were great. The price of the tickets were also good.

Cons: The crew at the check in on our way out of nashville had the worst attitude I have ever experienced from an airline. They got us quickly up to the counter (good) but when I had to ask questions because I didn’t have time to read the signage they got an attitude with me. “Didn’t you see the sign?” And turning to another employee, “isn’t there a sign with all the information posted?” Same employee came down to the terminal and announced the wrong destination for our flight while we were boarding. On the way out of Miami and back to Nashville the crew had great attitudes but it was so disorganized we had the longest line to wait in to check in for both concourses. People were going to miss flights. They fixed that eventually but I’m not sure they did it fast enough for some. Getting through security was far faster than check in. Also, they nickel and dime you for luggage, snacks, etc. It’s a no frills flight. I’ll probably give them one more chance though.

Reviewed Jan 2019

review from
2.0

Cons: $40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that

Reviewed Jan 2019

review from
4.0

Cons: I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool

Reviewed Jan 2019

review from
4.0

Pros: Two and half hour delay, they charged me 35.00 for one carry on luggage

Reviewed Jan 2019

review from
2.0

Cons: 2 hour delay, extreme turbulence, pale was less than half full and every one was seated next to each other with lots of seats and rows empty.

Reviewed Jan 2019

review from
5.3

Cons: Loss our luggage. Long check in lines. Almost missed flight

Reviewed Jan 2019

review from
6.0

Pros: Pricing

Cons: Room

Reviewed Jan 2019

review from
2.0

Worst airline ever!

Pros: I made it to Portland safely.

Cons: Tried to call airline directly for customer service, but received a busy tone. Tried to call again and received an automated message saying to high call volume to call back later. Also went online to look for an email, but couldn’t find one so I sent a message to Sun Country twitter account, but no one responded. Worst customer service ever.

Reviewed Dec 2018

review from
2.0

Not great

Pros: At least there was a USB port to Charge my phone.

Cons: The flight was three hours late and suncountey lost my luggage. When I looked at my claim ticket it had someone else’s name on it.

Reviewed Dec 2018

review from
3.3

Pros: Direct flight

Cons: Small seating-our knees were sore when we got here.

Reviewed Dec 2018

review from
4.3

Now snacks

Pros: The air hostess were well behaved and friendly

Cons: No snacks No entertainment

Reviewed Dec 2018

review from
5.0

Bare bones and late

Pros: Crew was pleasant and very nice!

Cons: 2 hour delay then 15th in line to take off and at the landing gate the bridge driver was 10 minutes late.

Reviewed Dec 2018

review from
5.6

Notifications

Pros: Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!

Cons: See above

Reviewed Dec 2018

review from

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