Like new plane. Great crew. Comfortable. Clean. On time. Happy employees. Good organization and control of passengers.
Flights delays were communicated timely and helpfully, but there was a significant delay without any real effort to make up for that. Also, the in-flight WiFi was very spotty. That said, this was my first time with Southwest and I was quite happy with the service and staff otherwise.
Delayed and once landed waited very long for the luggage
Nice managed … it was a smaller plane, so the seating wasn’t as comfortable.
The Southwest airline was ok. A big thank you to Kayak team (David), who worked with me on Sunday afternoon to rebook my travel from Burbank, CA, to CVG. My original flight on Sunday was delayed, so I had to cancel Sunday flight and rebook my travel to Monday. Could not have done it without help from David from Kayak team. Ante Soda GE Aerospace
Seated at front bulkhead for a smidge extra leg room away from home and on flight back home. Away crew was very proactive about assuring our carryons had space close behind us (because no seat in front of us our personal items had to be in a small bin overhead). They actively required passengers place overhead luggage on its side so more items could fit in bins. Home crew made no such efforts. I had to struggle back rows to get overhead bags upon landing, no crew help then either, and some disgruntled passengers as I and others retrieved our bags. There was a system that worked pretty well. The home bound crew just didn't feel like working.
Southwest has inacted unfriendly customer policies like other airlines. Watch the fine print very carefully if you are having to alter flight arrangements. Rules are now complicated and very stilted to travelers sacrificing travel funds (unlike before where the simple, straight forward flight change policy was worth the extra premium for ticket price.) On the positive side, SW Flight crews are still wonderfully helpful.
Flight left on time and was early landing. Seats not comfortable and not enough space…
Flight left on time. Seat spacing is way too small…
It was a very good experience. No major issues at all.
Flight was delayed at airport with large backlog and WiFi was spotty
I don’t like mushrooms and that’s all they had with pasta
I Love Delta but one of the flight crew training in courtesy snd hospitality.
I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.
Could have been on time and not missed my connection
Really hard to tell what was happening after my flight got delayed five times
Flight was delayed from San Diego due to being overweight for weather conditions. We missed our connecting flight to our final destination due to the delay, as well as the connecting flight leaving before the scheduled departure time. We missed the connection within 10 - 15 minutes. We were booked on a later flight arriving 7 hours later. There were 7 passengers sharing the same originating and connecting flight.
It was terrible! Two hour delays, poor in flight service, made us check our carry on even though there was plenty of overhead storage
Boarding was good, was able to get on early and get settled in . Loved the glass of wine before take off. Once in the air the service was amazing, from the snacks, drinks and the food was good. The flight attendants were very good and attentive. Love flying with Delta..
Flight was delayed nearly one hour. Just because of Deltas poor management. Was so late reached home after midnight .
Food was very bad Crew was not so welcoming. Chairs was so uncomfortable
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
I initially boarded in a very comfortable and large plane and was told there was a mechanical issue with a waste receptacle. We sat on the plan for a good few hours, then were told we can deplane and that we would take off shortly. Delays continued and four hours later my flight was cancelled, and I had to quickly rebook another. The flight I rebooked was also delayed, and I when we boarded, I wound up on a small plane in a middle seat for the 6-hour journey and it was extremely uncomfortable. No issues with the staff in any way, just the overall experience of the delays, cancellations, and downgrade in comfort on such a long flight. It is significantly impactful on how you feel post travel and I was exhausted and sore from the experience.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.
The business class had to wait to board last. Unacceptable
The air hostess was excellent. I have taken so many flight domestic and international, this is the first time the air hostess was so caring. She was a delight
On time, easy boarding. Anytime you sit in an economy seat, it’s uncomfortable. New plane and the bathrooms were in the galley at the back of the plane which seemed odd.
It was fine for the most part. But the volume on the announcements was way too loud, and the cabin temperature was chilly. We had the hardest landing I've ever experienced- I think it hurt my back, and the tires squealed when we touched down.
Why is it that United flights from Newark are constantly delayed? Newark is a United hub!!!!!
American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.
With weather and severe delays it was disappointing we didn't receive any compensation for the 5 hour delay. Not even a food voucher.
British Airways canceled our original flight and rebooked us on Air Canada one day later. As a result, we lost one day of our Geneva trip and incurred financial losses for a prepaid hotel night and a day trip that we were unable to use.
ATL to CLT return flight. Delayed way too severely. Had to cancel the return flight.
I've flown American several times this summer and I have yet to get a flight that leaves on time. However, a delay is better than a cancel. So far I have had four canceled flights and two delayed flights
Every time I fly American they end up delaying the flight significantly and claim it’s due to weather, however, it was a beautiful clear sunny day in Dallas today. Unfortunately, these significant delays occur more often than not which I don’t experience on any other airlines. Yet American Airlines consistently faults the weather and never holds itself accountable for the poor and unorganized service. I will keep my business with Delta, United, and JetBlue going forward. American Airlines should not be part of the “Big 3” considering United and Delta are light years ahead. JetBlue is also much ahead of American. American needs to step up big time
Seems like the ac wasn’t working. It was super hot
5 hours delay - minimum communication, no compensation, no support from Airline. Terrible customer experience
American Airlines didn't allow us on the flight as there were delays for a ground stop that couldn't get our flight from Baltimore to the gate. When we needed help rebooking there wasn't a gate agent available to help us either.
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Very good flight that left on time and arrived earlier than anticipated, which was a plus! The crew members were very welcoming and helpful. However, the temperature on the flight was very cold - almost to the point of extreme discomfort. Additionally, requiring passengers to pay $8 for headphones to access the JetBlue entertainment was disappointing. Those earbud jacks are not used with most technology and would not be able to be used. There was no option to use Bluetooth for my own earbuds. Beyond those inconveniences, the flight was good.
My original flight was cancelled. My replacement flight was delayed over 2 hours. I lost my whole day in NY
Delays were crazy long (over an hour) both for boarding and baggage claim
awful expereince. boarding was a mess and not communicated, then we sat on a hot plane and were at risk of getting kicked off
2 hour delay and a lack of air conditioning on the plane. Not a good combination
Fabulous! This was the first time we've flown with JetBlue and the entire experience was flawless!
It was a smooth flight and the pilot was very pleasant
I'll nevere ever give up jet blue for years now and I will never change
JetBlue has too many delayed flights. I cant recall in the past two years flying with JetBlue without some form a delays. I expect better B6.
The communication was lacking. They delayed us over 8 hours keeping us on the plane, stopped for mechanical errors and then for the captain being over duty hours and then again for mechanical errors taking us to a different state and airport. It wasn’t fun, a lot of time and money lost. we felt trapped and hungry. A whole days of activities and vacation lost. I would have liked better communication and for them to allow us off the plane until everything was figured out. Also why couldn’t they share the food that was on the plane ? Snacks are not nutritious.
