I had a great experience with Azul Airlines. Nothing to complain. Greta staff, great flight, on time. 100% satisfied
It was great. Nothing to change.
The only thing that was inconvenient about this flight was the check in process. There was a lot of confusion. The flight itself was very good. Super friendly attendants, decent food, good in-flight entertainment.
Pros: "The food served was really good."
Pros: "they change the gate last min"
Cons: "Should advise the passagers better"
Pros: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Cons: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Cons: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."
Pros: "TV screens on the back of seat"
Cons: "TV screen stopped working mid-flight. Long wait at gate"
Cons: "more and more current movie options"
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Pros: "2 seats, not 3, in this part of Economy"
Cons: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Pros: "Great experience overall"
Cons: "No complaints"
Cons: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Pros: "We got all of our bags! No lines. Smooth sailing"
Cons: "Very narrow seats"
Cons: "More recent movies on board"
Cons: "didnt reach connection"
Pros: "Good food, good plain condition, good entertainment"
Pros: "I loved my trip the flight was amazing"
Cons: "Everything was wonderful"
Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Cons: "No much space in the seats"
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "Loved all the support and attention from the crew"
Pros: "The tickets were a good price, movie selection was excellent, and the staff was really friendly and helpful."
Cons: "The leg room was terrible. I'm a tall American and I could barely fit in the seat, let alone fall asleep in a 9 hour hour flight. Also, there were no plugs that would work for an American outlet."
Pros: "I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane."
Cons: "Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board."
Pros: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Cons: "Delay, no place to eT"
Pros: "Kiwi never paid the airline and I had to buy another ticket and they never REFUND ME"
Cons: "I will never use this service again"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Cons: "SAME AS ABOVE"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Pros: "It was nice. The staff were great"
Pros: "Very smooth. I slept like a baby, haha"
Cons: "Nothing bad."
Pros: "Everything was really nice"
Pros: "Everything was excellent"
Pros: "friendly staff."
Cons: "3hour delay. terrible seats with no front pockets! worst landing i've ever experienced in 25yrs of flying. wouldn't fly Azul again unless I have no choice."
Pros: "Crew was very friendly."
Cons: "Organization for embarking was a little messy."
Cons: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Pros: "Friendly crew"
Cons: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Pros: "Allí right and on time"
Cons: "Allí good"
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Cons: "We're still waiting for the flight"
Pros: "I spoke w someone who adjust my seat to be with my son"
Cons: "No communication between the boarding people and the crew about the changing with our seats creating an uncomfortable situation."
Pros: "Crew was friendly, no one sat next to me, so I had plenty of space."
Cons: "TV channels were not all working."
Airline now is over charging for everything looks like spirit.
Pros: "Flight was smooth, comfortable and crew was very helpful. Captain provided updates that were very valuable to all passengers. Check in was very organized and fast."
Cons: "Hard to say, everything was fine to me"
Pros: "Crew member was nice"
Cons: "When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)"
Pros: "Have traveled many times and when we have troubles/complications always find a solution, thank you"
Cons: "So far nothing, everything is spectacular"
Pros: "First flight with Avianca. Truly enjoyed it."
Pros: "Seats Comfortable, But see below."
Cons: "Apparently Avianca do not except the way Budget Air is issuing the e- tickets. Budget Air is not leaving any spaces between the the first and middle name, which caused a real problem for Elisa, as she was refused boarding. It wasn't until I got a hold of the management that things got solved"
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "The plane was fairly modern with some amenities, although the ceiling near our seat leaked water."
Cons: "We were late, then we sat on the tarmack for about an hour. Then there was a delay opening the bathrooms. As far as food, we received one very small meal for what ended up to be 10 hours on the plane. Water was served only once. And this was a daytime flight!"
Pros: "Great costumer service"
Pros: "On time"
Cons: "They left all my bags in Miami, i dont know when im going to get them, this is not aceptable"
Cons: "Delayed and terrible service"
Pros: "Food service"
Cons: "Departure from Bogota with 2 hours delay"
Pros: "The flight itself was fine and uneventful with no major issues. The staff at avianaca customer service were helpful."
Cons: "The flight was rescheduled over and over and canceled and rescheduled and everything was just a mess. If I hadn't had internet in Colombia we would have been majorly screwed."
Pros: "Plane ride was smooth and on time. Entertainment was good. Lot of choices. Breakfast was just OK"
Cons: "No complaints"
Cons: "The declining seats moved too far into my table space."
Cons: "It was almost half an hour late to departure"
Pros: "Great atmosphere. Excellent movie selections."
Pros: "Excellent flight on time service and food"
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "Organization and communication"
Pros: "Fantastic customer service"
Cons: "They overbook the flight and even we bought the tickets 6 months in advanced they moved my family and me (2 adults and 2 babies) for the next flight ( 9 hours later the original flight)!"
Pros: "Service, food, customer service"
Cons: "there were huge delays of Avianca. There were 4-5 flights delayed. No any information available. nobody said anything, no info. Eventually you got on board of the plane. It got off the dock, and stood quietly in a side for another 30 min. No info, no nothing. I had a bad experience with Avianca, they don't care about. They may have their internal problems, but then don't charge the people this much for awful service"
Cons: "Migration on Bogota"
Cons: "My bag got damaged"
Pros: "Flight on time. Great service even with the pilot strike. Excellent airline"
Pros: "Flights on time and the service was good - not effects from threatened pilots strike. Avianca has Airbus 320s (I think). They are new and seem to be well maintained, but they somehow put in the Asian sized seats. You can extend the headrest upwards, but if you are long in the torso it can be across your shoulders and be quite unpleasant."
Cons: "The reservation failed to make it obvious that the connecting flights between Barranquilla and Bucaramanga were in two terminals. Yellow Cab driven by Mario Andretti's Columbino stand in got me from one terminal to the other in the nick of time for cop15,000. Then, I waited for a while. Take carry on only if making the quick Barranquilla to Bucaramanga connection, and remember you have to change terminals."
Pros: "On time and comfortabke"
Cons: "Food was not good"
Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"
Pros: "On time, kind personnel"
Pros: "The attention"
Cons: "It is too long and it was late"
Pros: "The modern aircraft"
Pros: "Everything was good"
Pros: "All things were very well!!! My son left and arrived very very well. Many thanks"
Pros: "Service and food."
Pros: "Courteous, efficient, service from check-in through deplaning. Flight was on time, and the plane was comfortable."
Cons: "The food was below adequate, flavorless, sugar-laden and kind of strange (what was the apple butter supposed to go on?) Finally, the coffee was lukewarm and poor-tasting. This from Colombia's #1 airline?"
Cons: "Bad service, worst customer service, we asked for vegetarian meals and never served even though they were confirmed."
Excellent experience. On board chef. Overall will definitely fly Turkish again.
The bathroom were very clean, crews were very courteous, vegetarian food was good. Only issue was legroom. I will travel again by Turkish Airlines. It was the very first time travel by the airlines
My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Cons: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Pros: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Cons: "It was a very long flight and the leg room is too small especially for a very tall person."
Pros: "Crew was below average,seats was horrible"
Cons: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pros: "-Flight staff -Flight entertainment"
Cons: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Pros: "Food was good"
Cons: "The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities."
Pros: "Great service , great planes"
Cons: "All was great"
Cons: "Had a missed flight due to weather delay. Made multiple calls to customer service. Multiple times the solution suggested was to go to a local Turkish Airlines office. How many companies are asking to visit a office for service in 2018? Issues were not still resolved. Aircraft seats were worn out and dirty on BOS to Ist and Ist to Miami route."
Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Pros: "The entertainment option was pretty good"
Cons: "There's very limited legroom on this plane."
Cons: "The booking experience was exceptionally bad. Never again through you."
Pros: "Friendly service."
Cons: "Seat Spaces awful"
Pros: "Crew is polite and professional."
Cons: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Pros: "Good personal movie choices"
Cons: "Taking a bus to plane"
Cons: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Pros: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Cons: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Pros: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Cons: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
Pros: "Loved the selection of movies. Airplane seats were comfy. Departure and connections were on time."
Cons: "Flight attendants were very slow to respond to requests and when an old passenger threw up, they didn't offer him help. They just sprayed the area and left the yuck instead of cleaning up immediately, despite my numerous requests. So you can imagine the smell."
Pros: "Service, hospitality, free internet movies food unlimited sandwich and cake, usb charging, clean restroom"
Pros: "There was almost nobody on the flight. In flight entertainment was awesome too."
Pros: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Cons: "Quite a full flight and no extra accommodation for families."
Cons: "No miles. No notification either. Seems very arbitrary"
Pros: "Freebies gifts"
Pros: "All of it best flying experience to date"
Pros: "Very friendly crew, specially a guy I believe was called Gilbert maybe."
Cons: "There was no intertainment only the map. Not even music."
Cons: "The transfer at Istanbul airport was somewhat chaotic and disorganized."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Pros: "Comfortable and nice people"
Pros: "The seats had a decent amount of leg room."
Cons: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Pros: "It's an international flight and they don't offer other food alternatives."
Cons: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Pros: "Definitely would recommend Turkish airline Great experience overall"
Pros: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Cons: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Pros: "The entertainment selections and technology were great."
Cons: "There were no announcements made during boarding and it was a little chaotic."
Pros: "Flight landed on time."
Cons: "Boarding at airport took a very long time"
Pros: "Food and service was great. Got a bit sick on plane and staff was very helpful until I was better."
Pros: "Excellent food. Excellent service. Very friendly people."
Cons: "Seating was a little cramped... Like all airlines today."
Pros: "Food and entertainment"
Cons: "Always delay and let to flight ... Not respect the time"
Pros: "Friendly Staff Good Food On Time"
Pros: "Boarding and entertainment were fine"
Cons: "I'm so sorry to share a negative experience as my previous Turkish flights have been fabulous! This crew took more than 1 hr 15 mins to initially serve the meal and drinks. There were only 30 rows on the plane and two attendant groups doing serving, This is much slower than on other bigger flights with the same number of attendants. Pickup of trays was also slow. They spilled food on the floor more than once and on me during pick up of trays, without even excusing themselves to me or other passengers. It just seemed like an unusual Turkish Airlines crew. Crews are normally way more professional. I will continue to fly Turkish again and hope the next time will be a better experience."
All staff very friendly and accommodating
Internet access was much better than non-existent American Airlines. Need higher speed, to watch entertainment on our phone would have been great!
After a delay, the flight departed and it was a smooth flight. Good service from the flight crew and we arrived home nearly on time.
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
Airport need better directions and delta needs to be contacts if gate changes
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Pros: "Boarding, flight, landing"
Cons: "Baggage claim was unmanned Ground transportation was awful Delta & all Harrisburg staff was not responsive, for example w/baggage unmanned a sign said "go to ticket counter" when I got to ticket counter Delta agent didn't notice me in Sky Priority line for 5 minutes because she was texting on her personal cellphone."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Pros: "got to change my seat and have a spacious exit row"
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Everything was great except the fact they did not have a vegetarian snack box option. The crew tried their best to create something for me so I could gave a meal. They put together 2 rolls of bread, a tougher and a fruit cup.
The boarding and the boarding process just needs to be improved. I can’t believe there is not a better way to do it.
Rude employees not even a glass of water free delays unexplained never again
Extreme slow check in. More than 1,5 hour waiting with just one person at the desk
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "crew was excellent as ell as the counter personal"
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Pros: "On time, the service"
Pros: "The ride was great"
Cons: "Couldn't get home earlier"
Pros: "Kind, attentive, wonderful crew! Adjustable headrests. Decent food options throughout flight!"
Cons: "My seat did not recline since I was in front of the exit row. Looking back at the seat options this was made very clear but I missed it."
Cons: "The food is not goof"
Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Cons: "Seating cushioning was a bit uncomfortable, which is a bit difficult during a long flight."
Pros: "The crew was friendly."
Cons: "The seats feel like they are made of a composite of concrete and bent metal rods. I couldn't get comfortable in the economy plus seats on the 7 hour flight from San Francisco to Panama City, and on the return trip, I was in first class...and the seat was uncomfortable there as well. It was like sitting on a concrete park bench for 7 hours."
Pros: "I liked 2 free checked bags. I liked that the flight was uneventful and on time."
Cons: "The staff while professional seems very busy and preoccupied. This airline has a small presense in Ft. Lauderdale and didn’t open for check in for several hours after I arrived. The kioks were not operational. My husband was flying in from Tucson on American Airlines and his flight was delayed. He was to join us on our international flight home. I tried to alert the staff well in advance that he would be arriving late but would be there in time to actually get on the flight. The staff was not helpful with this matter at all. They did nothing to accomodate these special circumstances that were beyond our control. Even finding a staff member that was available for me to talk to was a challenge. My husband’s flight arrived at the airport an hour before takeoff but nothing was done to try to get him on our flight home even though I had explained the problem 2 hours before that. As a result, he was not able to travel home with us on Copa and had to buy a ticket home on JetBlue. We will not choose Copa again."
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "Flight was on time"
Pros: "Free alcohol (not just beer and wine) and decent dinner on the flight from BOS to PTY. Flights were on time and my two pieces of checked luggage made it through no problem. Crew seemed friendly."
Cons: "Airplane interior was spotlessly clean, but is a bit of a throwback (cloth seats that seemed kind of small). Don't expect entertainment screens or charging ports, although my connecting flight did have these. Depends on which plane you get, I suppose. I couldn't hear anything the pilot was saying over the loudspeaker. Hopefully they can upgrade their fleet. BTW if you have a choice of doing a really long layover at the Panama airport, don't. Crappy amenities with nothing but overpriced American fast food."
Pros: "Very Punctual"
Cons: "No entertainment on board. The food was TERRIBLE!!! Beverages were OK"
Pros: "La puntualidad para abordar y la llegada a mi destino, buen avión."
Cons: "No nos facilitaron audífonos, la comida no fue muy buena y no encontré espacio para mi equipaje de mano, la política de la aerolínea debería ser que el pasajero pueda subir con un equipaje de mano o una mochila, ya que suben con ambas, mas fundas de compras y ocupan todos los espacios para el equipaje de mano."
Pros: "Friendly staff, clean and comfortable seats and good food!"
Cons: "Two out of our three flights had no onboard entertainment."
Pros: "The plane crew was very attentive and into making a great experience."
Cons: "Checking in one terminal then walked to another terminal to Board. No blankets for an international flight. Got terrible seats because I didn't web check in after I already booked the flight. I Don't understand this airline"
Pros: "excelente!!!..gracias mejor no hay!!."
Pros: "Food is a big issue as sometimes it is impossible to buy it at tje airport because you have to run to catch your next flight."
Pros: "Somewhat inexpensive fare and flight times mostly convenient."
Cons: "Service is terrible if you look Asian and don’t speak Spanish, but, if you look Caucasian, it won’t matter if you speak the language or not."
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Pros: "All the way it should be!"
Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."
Pros: "every thing was great"
Pros: "Staff was courteous, smart and accommodating. All staff were bilingual in English and Spanish. Everything was clear and easy to understand."
Cons: "The dinner meals could have been better. But this is a minor detail. I would happily fly Copa Airlines again and plan to do so."
Pros: "In flight staff was very friendly and attentive. Especially Miguel who put forth extra effort trying to help us find transportation options to our hotel at the time of day we arrived."
Cons: "The only thing that was inconvenient was that because of the mode of travel (private flight) we used to get to San Jose, we had to sit at the airport for almost 5 hrs and even though there were at least three other Copa flights to Panama City, they were all overbooked and we Were not able to change to an earlier flight."
Pros: "Airline with high service quality standards and well trained crew."
Pros: "Everything perfect"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "the flight was good, fast, easy"
Cons: "not really the airlines fault, but the airport was a mess because of construction. There was no gate, and we all had to wait on the plane for a while for a bus to pick us up. The bus only held a portion of the passengers, so everyone else had to wait for additional buses. fortunately we did not have a quick connection, but i felt bad for those that did. The only downside about the actual flight was that it was FREEZING. Definitely the coldest airplane i had been on."
Pros: "Meal was OK"
Cons: "Boarding announcement only in Spanish and without PA. Hard seats. Prefer individual video screen"
Pros: "The crew was extremely nice. They tried their best to keep every passenger comfortable. They pai attention to details and the most important to me was their pleasant disposition. I love them."
Cons: "The airline does not provide you with a vast varieties of tv shows"
Pros: "nice new appearing lane"
Cons: "Food was fair, but at least there was a meal."
Pros: "All flights on time"
Cons: "the food was very poor in most of the flights"
Cons: "Flight was cramped no space on airplane shoulder to shoulder with the person next to you"
Cons: "They dindt let my whole family of 4 board the plane, because we were supposed late to check in 2 hours prior to the plane leaving, the ordeal with the stuff and discussions back and forth git us exausted and we left the airport ."
Cons: "copa management delayed the flight 1 hour 45 minutes to wait for 17 people arriving from ecuador to Panama to connect with the miami flight. With no notice the left us sitting in panama airport till 130am...Arrived Miami at 340am!!!!!! Copa saved a few dollars on not having to put passengers on a hotels but lost 2 clients who pay for 1st class tickets for good...."
Pros: "I like the different options for beverages and drinks."
Pros: "I enjoyed the quickness of the flight and the attentive staff for getting everyone beverages and snacks."
Pros: "Free booze and good service, the seats in coach weren't the best but overall a good experience."
Cons: "They cancelled the flight due to some technical difficulties. They told us to wait, while there were no other plane to replace. Then ( only in spanish) they announced that there is no more flights this day and we need to go to the Copa counter to rebook our flights. everything was super unorganized. I waited 6 hours to get my new flight. It was a mess. Never again i am tlying Copa Airlines"