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Pros: "Great crew, super clean and new plane"
Cons: "Food is “unique” and entertainment options are a bit outdated"

Pros: "Overall good flight"
Cons: "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"

Pros: "Smooth flight!"

Cons: "Delay in China without any explanation."

Pros: "Crew was very friendly and helpful."
Cons: "Not a thing"

Pros: "Absolutely nothing!"
Cons: "Food tastes horrible. Flight attendant picked her nose at one time right before distributing the drinks and did not wash her hands. You're not given your own canned drink rather a half a cup. Seats are too small/don't look clean. Movie selection was poor. Plane was delayed! Luggage left in Bejing."

Cons: "Delayed an hour due to inbound flight late on schedule"

Cons: "Ca Needs to be more clear on who can get a transit entry , I with a US Passport didn't get one and stuck in pek airport for 25 hours ,"

Cons: "After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping...."

Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."

Pros: "Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too"
Cons: "Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check"

Pros: "Price"
Cons: "Transfer in Beijing gave only one hour between flights. Impossible to make with China's cumbersome security procedure. Why did they give us those flights? Told staff on plane that we had a tough connection. No communication or procedure to help make transfer. Got to the gate BEFORE flight was to take off but plane was uncoupled from ramp and NO STAFF present. Went to another Air China gate and could not get any help. No supervisors to help. Five people missed the connection. Had to wait over EIGHT hours for next flight and was offered NOTHING by way of compensation. Does not appear that Air Chine wants to live up to the country's status in the world. Very poor service."

Cons: "the food was so bad. no vegetarian options"

Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."

Pros: "Kayak messages about the gate number, delay, and so on all went into my spam folder and found them later after the flight"

Cons: "Plane was delayed several hours. Initially, Air China delayed flight assuming due to leaving late en route from China to EWR. Then because of rain in NYC area, ultimately almost 4 hours past initially scheduled time of 12:40 pm."

Cons: "touch screen inoperative, little humor or warmth or smiling in cabin crew"

Cons: "No guarantee for flight due to inclimiment weather"

Pros: "Food"
Cons: "cabin space"

Cons: "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."

Pros: "Very nice and friendly crew! Keep up the good job!"
Cons: "The screen broken and I could watch anything"

Pros: "Food tasted good."
Cons: "We only got two meals 9 hours apart, on a plane ride 13 hours long! We were starving for nine hours! We only got a drink offering after 6 hours. This made me soo dehydrated and dizzy"

Pros: "The flight itself was fine"
Cons: "Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing."

Pros: "Their boarding are faster"
Cons: "Crew don't pay attention to your request"

Pros: "The food was very good."
Cons: "Our TVs in front of our seats did not work. No entertainment for 14 hours. Horrible. Also We were forced to check a carry on on our first leg. that had our emergency essentials. Everything was rush rush. Then when we arrived in Chiang Mai. None of our luggage was there. We are traveling to another destination and pray we have All 3 bags. They have notified us that 2 bags will be here tomorrow. We were forced to check a carry on that had our emergency essentials. Everything was rush rush. Then when we arrived in Chiang Mai. None of our luggage was there. We are traveling to another destination and pray we have All the luggage by Thursday. When we leave."

Pros: "Free hotels, dinner and breakfast for transfers."
Cons: "Lack of snack in between meals"

Pros: "But very very far experience from Emirates or Qatar air to this part of the world."
Cons: "The veggie/vegan options were inedible overcooked plain veggies and an unflavored carbohydrate - thank god we brought some food. No entertainment system and the plane was definitely a decommissioned 757 from a 1990s 757."

Cons: "Worst experience ever. Costumer service is horribld. Flight continously delayed with 10 minute notifications. Never recommend this flight"

Pros: "My Sleep"
Cons: "EVERYTHING ELSE"

Cons: "First , all 4 luggages were disappeared in the airport. When we got it is 7 hrs later . Second, 3 out of 4 luggages were broke. Try to call airline, no one answer and help ... very disappointed .. never has those problems with other airlines. Third, delay the airlines without airline people help.. delay almost 10 hrs to flight back to HK .. never buy this airline ticket.. very bad service.."

Pros: "Big plane"
Cons: "The TV screen is not working"

Pros: "The staff was very pleasant."

Cons: "flight was late, barely made my connection (which was also late)."

Cons: "Boarding Procedure was a bit of a mess; Lounge in newark is kinda mediocre."

Pros: "Great movies. Flight crew was very nice."

Cons: "The international flight delayed 30 min, so will miss the 4pm connected flight, but air china didn’t put us in the connected flight right after the 4pm flight, which was the 6pm flight, instead they assigned us to the 8pm one and made the overall delay 4 hours. This is not nice."

Pros: "Air China aircraft is very new and clean."
Cons: "My flight from JFK to Beijing the crew members are very loud. When they speak, they are loud. Also the have tried 3 times to get flight attendants for service. They just ignore. Their announcement in English is really bad. I can barely understand anything."

Pros: "Many meals and movie selections which helped."
Cons: "No leg room."

Cons: "The connection time between my flights was only one hour. It took me more than 30 minutes to get off the plane and from the tarmac to the airport. By that time, my connecting flight was boarding. By the time I made it through security, I had missed my flight."

Pros: "Movie selection was good"
Cons: "I've never had worse food on a plane in my 30 years of flying. And i was shocked that we were offered food only twice on a nearly 14 hour flight with no opportunity to snack on anything in between."

Pros: "Good price"
Cons: "No AC in my section for a 13 hour trip. Was so uncomfortable. Dated entertainment and slow crew service."

Pros: "It was cheap"

Cons: "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."

Pros: "It was a short flight so no food served, but they did hand out bottles of water on boarding. No entertainment, but again - it was a short flight."
Cons: "They have a rule about staying buckled the whole flight, and you have to leave your phone off from take off to landing ... but did I mention the short flight? So it didn't really make any difference to me."

Cons: "We couldn't use out phones, all I wanted to do is listen to music I already have save to my phone. The food was horrible."

Pros: "Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry!"
Cons: "I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours."

Pros: "Crew were quite accommodating. Because our flight was delayed by 2 hours,crew let us off the air plane as soon as possible so that we could catch our connecting flight."
Cons: "The flight was late causing a lot of stress in connecting flight."

Pros: "I liked the food and how quick everyone was to help us when we needed something or had a question."
Cons: "The flight was extremely rough for the last 4 hours which was nerve wrecking."

Pros: "They accommodated to my vegetarian diet"
Cons: "I missed my connecting flight because of late landing"