Pros: "Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??"
Cons: "Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water."
Cons: "They charge for coffee and soft drinks and have no snacks complimentry"
Cons: "You charge for water now? And again zero help for passengers with tight connections bc of BA being late"
Cons: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Pros: "I was flying Business and I couldn’t tell any difference between Business and Economy except the covers on the headrest"
Cons: "No difference between Business and Economy"
Pros: "I would like a refund on my ticket"
Cons: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Cons: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Pros: "Wet lease with Qatar airways. The flight was delayed by over an hour and when on board the children's menu ordered on line was not available."
Cons: "Wet lease with Qatar airways. The flight was delayed by over an hour and when on board the children's menu ordered on line was not available."
Cons: "The entertainment system kept bugging out on me and would not work correctly."
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
Pros: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Cons: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Pros: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Cons: "Vueling/Iberia lost my luggage."
Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Pros: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Cons: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Cons: "The aircraft was not full. Passengers were staggered, but not staggered enough. People were assigned aisle seats (normally a good thing), but the person in front of me kept her seat fully reclined, squashing me in and making the 10 hr flight most uncomfortable. No soap in one of the lavs"
Pros: "On time and pleasant service ."
Cons: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Cons: "I purchased an Iberia flight and ended up with Level instead. Big bait and switch. I was expecting Iberia level food and service but got a low cost airline with no frills instead. The boarding was chaotic and the food was bad."
Pros: "Everything good litle big later but always is like this..."
Cons: "The latter"
Uncomfortable seats at row 40 A and 40 C, they didn’t recline. Also, my prior seat selection was not honored.
Cons: "Better service, quicker boarding, more comfort and overall everything needs to improve"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Cons: "We changed terminals and the communication was minimal. The original plane had mx issues, so the boarding/takeoff time kept slipping."
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Pros: "Crew super attentive and pleasant, movie options good, liked plug/outlet,"
Cons: "Seating could’ve been a little better, just not super comfortable for such a long flight"
Pros: "Crew was helpful. Flight was on time. Luggage was provided in a timely manner."
Cons: "Underseat space for center seats is not adequate for two seats. One the the entertainment screens required multiple resets throughout the flight."
Pros: "Boarding was seamless, crew and flight attendants were awesome."
Cons: "The aircraft itself seemed dated. Very limited seat adjustment options, considering I was in First Class"
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Pros: "No. they put me in the middle of aisle seat. It is hard for me to get up for use the bath room."
Cons: "I am an old man also I have a bladder problem. They should assign my seat by the aisle so I can get up when I want to use the bath room. Also they are a lot of empty seats."
Great experience, I just wish airline seats were more comfortable in general.
Pros: "Crew was awesome, airplane was new and clean All planes were on time"
Cons: "The food"
Cons: "Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow"
Pros: "Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in"
Cons: "If I had flown on Iberia"
Pros: "Service was good and so was the entertainment"
Cons: "I’m not sure if it was because where we were sitting but it was SO HOT! I had to switch pants mid flight because I was sweating. And these flights are too long for standard seats. Not enough XL seats available"
Pros: "Crew nice"
Cons: "Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,"
Pros: "got it on time...even shorter than planned."
Cons: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Pros: "Flight took off on time. Plane is big and seats are good for people up to 6 feet tall and comfortable fior people up to 220 lbs. Crew was excellent from checking in til landing. I will travel again with Air Europa but I will take a sandwich or two with me just in case pasta is being served. Flight was from Madrid to Miami. On my flight from Miami to Madrid the food (chicken) and everything was excellent. Oct 14 2018"
Cons: "40 minute delay, slow boarding, inoperative lavatory, sitting in row 4 and crew dis not allow me to use forward lavatory, dis not bring requested food"
Pros: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item. Fast easy."
Cons: "I missed the flight and was not allowed to board even though there was time"
Cons: "The flight was delayed with very little information given by the crew. There was a 15 min delay getting off due to there being no airbridge and no information from the crew. There was very little legroom. The seat in front was broken and kept collapsing on my legs"
Pros: "We made it to Barcelona."
Cons: "Vueling seems to be late very often. This 40 minute flight flight was over an hour late."
Cons: "I was unable to check in online (and I tried multiple times with multiple devices). I got the unhelpful message that I simply couldn’t “check-in at this time.” This left me thinking that I should keep trying. A more specific error message would be more helpful."
Pros: "Amazing check in man and baggage check in woman. Great Customer Service."
Cons: "Airplane crew dry, dull and aloof."
Pros: "The plane was newish, with comfy seats"
Cons: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Cons: "Pay for all, it's ridiculous for the price of the ticket"
Pros: "New plane"
Cons: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Cons: "Delayed over an hour and caused me to miss my connecting flight home."
Cons: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"