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Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."

Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."

Pros: "Na"
Cons: "Na"

Pros: "Crew was solid"

Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."

Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"

Cons: "have no idea if I'll even make it thru the day."

Pros: "Staff seemed lively and created good atmosphere; thank you."

Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."

Cons: "Play delayed 90 mins adding to my already delayed journey!!"

Pros: "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."

Pros: "Both flights were early, which was nice for a change."

Pros: "The easiness of the airline to adapt to the fact that we will be going late and the swiftness in organize all the passengers in a way that no one will miss their connection flight"
Cons: "I had a child with me and I was sat in the row before the emergency exit, where the seats were rigid and my child was not able to sleep at all. Making it uncomftable to all around her."

Pros: "Got delayed at the gate, New flight plan lead to more fuel being needed. Over an hour at the gate."
Cons: "My seat's audio port was broken. Multiple earphones did not work properly"

Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."

Pros: "Same as previous flight"
Cons: "same as previous flight"

Pros: "Service and crew were excellent. Seats had extra legroom built in."
Cons: "Terrible internet service for the $8.99 I paid. Also the early departure of passengers who have to catch connecting flights doesn't work when those passengers are in window seats. Just get people off the plane and keep passengers from starting conversations with the crew while exiting"

Pros: "Hu"

Pros: "Slight delay but good communication."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"

Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"

Cons: "They overbooked the fright and I was afraid I wasn't going to get a seat."

Pros: "Great wheelchair service for my disability."

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "This plane had nice seats with comfortable room!"

Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"

Pros: "The flight was pretty empty so I had an entire row"

Pros: "I would like to start by saying that we had the best price ever and the service was exelente everyone that was working on the United plane were really attentive and friendly. Our flight was on time and we also got there couples of minutes early. Thank you United for also wishing me a happy birthday."
Cons: "There was really nothing negative that I can say. Other than loud snores that were coming from the person seating behind me. But overall excellent service by United"

Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"

Cons: "Many alerts in my e-mail."

Pros: "comfort and everthing was good"
Cons: "ac was too cold"

Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."

Pros: "Crew helped make the best out of out nearly 2 hour weather delayed flight."
Cons: "SFO to SEA is always prone to weather delays. Wish United would fly more from SJC."

Pros: "Flight was cancelled when it was supposed to take off."
Cons: "Missed a day of work"

Cons: "I did not make it on time to a wedding because of the delay & problem with the plane."

Pros: "Everything went well; great service on both flights"
Cons: "N/A"

Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."

Pros: "Crew was friendly"
Cons: "My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially."

Pros: "The Mexican service always is so kind, excellent pilot, the trip was so windy, and I felt secure. You were beyond my expectations, we arrived a half hour before, thank you so much."

Pros: "The personnel were attentive and polite on the flights"
Cons: "Both going to Eugene and returning the plane was dirty, crumbs and dirt on the floor, garbage/trash in the seatbacks...very poor standard How do you people live with yourselves,?this was a substandard experience for a substantial amount of money."

Pros: "The flight attendant was nice and fun to talk to"
Cons: "Asian snack mix"

Pros: "Plane was clean, crew was efficient."
Cons: "Boarding was a nightmare, baggage took 20-30 minutes on the opposite end to be unloaded."

Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."

Pros: "i liked the set up and how the seats had the tv in the back of them ."
Cons: "no complaints."

Cons: "Poor management of delayed flight and boarding"

Pros: "The plane was very nice and comfortable. There was a slight delay but we were kept well informed."

Cons: "It was FREEZING which made it impossible to sleep despite being exhausted from the extreme flight delays. Two issues (one was maintenance, the other was a passenger not feeling well) caused delays up to about 90 min!"

Pros: "The way they said "Hello" to me. Other than that, the water was good."
Cons: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"

Pros: "The flight crew was absolutely amazing! I really don't think I've ever had such lovely and respectful people working my flight before."
Cons: "I really have no complaints about this flight. It was organized, well cared for, and an overall very easy experience!"

Cons: "Was told I could sit next to my travel partner but when we went to check in at the boarding gate, we did not have seats together...."

Cons: "TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give."

Pros: "Seat was very spacious"
Cons: "The plane showed its age. In flight entertainment screens werent working for most seats"

Pros: "Onboard crew is willing to help."
Cons: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."

Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."

Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."

Pros: "This time especially I was surprised by the hospitality of the Captain & the crew they all did a phenomenal job! Sameera inflight crew was v attentive to the passenger sitting besides me, she collapsed due to asthamatic attack , he immediately came gave her O2 & announce for the doctor on board & revived the passenger ."

Cons: "Route map is not working and food was not great"

Pros: "Staff is good"

Pros: "The staff smiled."
Cons: "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."

Pros: "The staff were good, friendly and willing to serve The flight arrived almost 2 hours before schedule"
Cons: "The security didnt have the priority lane The entertainment was not working and took 2 hours to get it fixed"

Cons: "Service Om the plane was horrinle"

Pros: "Service was curtious and good"
Cons: "Food and wine"

Cons: "TV system was very bad."

Pros: "Courteous service"

Cons: "Tv was not working at all"

Cons: "Seat allotment."

Pros: "Flight made it 10min early than the reported time, despite the late boarding."
Cons: "No wifi. List of movies, songs and TV shows is very limited and outdated. Seat remotes have missing buttons. some of the sealed blankets (provided on seat) were very dirty, can see that someone cleaned their earwax on it. Food is mediocre. Boarding was an hour late."

Pros: "Nothing"
Cons: "Nothing was working tv and seat and all other stuff...garbage"

Pros: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Cons: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"

Cons: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."

Cons: "In flight service from EWR to MUMBAI was very poor. Headphones were not working, snacks were not provided and when the service light was on, air hostess never came . Overal, horrible experience. I will not fly AI again."

Pros: "Direct connectivity to destination was only perk for choosing this flight. Crew was courteous."
Cons: "Entertainment systems were down. Food served was substandard. Seats were in bad shape and duct tape work was done. No one is available in pantry area to help with water tea or any other things."

Pros: "Nothing."
Cons: "Literally Everything including - particularly Food. It was really really bad. - The Male Steward was nice, rest am not sure as I hardly saw anyone. - Bathrooms were pretty dirty within an hour of flight - Quality of seats is horrible - The Entertainment system is bad - Flight tracker didn't work so you don't know where you are or how much time left."

Pros: "Friendliness of the staff and good service"
Cons: "N/a"

Pros: "Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom."
Cons: "Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason."

Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."

Cons: "No manners & courtesy. They carry a bored expression & behave as if they are doing a favor to the passengers. They need to remember that they get paid from the ticket fares that the passengers pay."

Pros: "Check-in and boarding were smooth."
Cons: "Food was tasteless bordering on horrible. Only hunger made us eat it. The plane was old. The seats were worn out. Domestic flights have better seats than these seats."

Pros: "Food."
Cons: "Boarding."

Pros: "Direct Flight reached on schedule"
Cons: "Some of entertainment systems were not functioning"

Pros: "The window seat"
Cons: "Bathroom a mess"

Pros: "On time, good movies and overall o What one expects for an economy class flight."
Cons: "Sometimes the air hostes were hard to understand."

Cons: "Reached destination late by 13 hours."

Pros: "Good flight, modern plane. I love curry, but food was god awful"
Cons: "Baggage handlers went through my stuff and stole tools."

Cons: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"

Pros: "Had good legroom; seating was comfortable"
Cons: "Food was not up to mark. The touchscreen was not responsive everytime."

Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"

Cons: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."

Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."

Pros: "Travelling in Air India was good"
Cons: "No goodies for kids which could have been better."

Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"

Cons: "Boarding was a bit disprganized"

Pros: "Never going on an American airline again!"

Pros: "The seats weren't bad on comfort. They had soda water available which was nice. Flight attendants were very courteous."
Cons: "Two of the economy lavatories were out of service so there was quite a wait. The food was not very good--one of the 'meals' was just mushy white bread: one half had a slice cheese slapped on it and the other half had a piece of lettuce and one tomato, which I just didn't eat at all."

Pros: "General fleet of aircraft and overall infrastructure seems good."
Cons: "Crew just does not have the habit of smiling. They just do not want to co-operate on simple things like getting water with a smile, or giving a meal later (if the passanger was asleep when the meal service was passing). I mean how difficult can it be to give a meal later, you leave the passanger hungry for crying out loud. And all the airlines in america do this curtesy of either waking a sleeping passanger or serve meal later to that passanger. Indian crew members are just waiting to leave the passager hungry and throw your stupid excuses. And I am an Indian, so dont call me prejudiced."

Pros: "The food and the comfertness is great"
Cons: "Staff and the cleanliness suckes"

Pros: "Direct non stop"
Cons: "Was told that my ex baggage would cost $100 but when I got there at check in was informed that it was going to be $200. T Totally unacceptable. I could have easily given the extra suitcase to my son in law coming a few days later who has a status on Continental & could take it for free for me!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Good crew . Helpful and polite . Smiling"
Cons: "Cleanliness to b improved in toilets . Seats were not in good condition . Place near window should be clean"

Pros: "Flight landed timely despite a late take off"
Cons: "Food quality very poor. Baggage claim took me over an hour.waiting after a 15hr flight was troublesome Flight attendants were not responsive Many of the entertainment systems didn't worked and passagers kept complaining"