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Top 5 airlines flying to Komatsu

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,481 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "My seat"
Cons: "Time check in maybe earlier."

Pros: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Cons: "Many movies were old"

Pros: "I volunteered when flight attendant asked if I would help in exit row responsibility."
Cons: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"

Pros: "Punctual and direct flight NRT-BOS. Time-efficient."

Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"

Pros: "Great food. Excellent cleanliness"

Pros: "Quick flight"
Cons: "None"

Pros: "was not able to board and was checked in 4 hours in advance"

Pros: "I like the guy who’s checking me in he’s very kind."
Cons: "Food."

Pros: "Overall is good :)"

Cons: "Almost missed my flight - they could not locate me as a ticketed passenger"

Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Cons: "N/A"

Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."

Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."

Pros: "Very friendly and polite. Very helpful and on time."

Pros: "Everything was excellent no complaints"

Pros: "The flight attendants were amazing, caring and helpful."

Pros: "The service, more leg rooms and flight attendants were very friendly."

Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"

Pros: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Cons: "Movie Selection"

Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."

Pros: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Cons: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."

Pros: "Excellent service overall"
Cons: "Nothing particular"

Pros: "Great flight, great food (Hagendaus Ice Cream was a great treat)"

Pros: "They were good at helping with problems being it was my first time on a plane."
Cons: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"

Pros: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Cons: "Nothing, it was a very positive experience."

Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."

Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."

Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."

Cons: "Why does the shorter of the two flights have more comfortable seats?"

Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."

Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."

Pros: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Cons: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."

Pros: "Great flight, great staff. The food wasn't bad either."

Pros: "That it was comfortable."

Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."

Pros: "food was great flight attendants are courteous and reliable"

Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."

Cons: "being moved"

Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Cons: "Nothing!"

Pros: "The whole service was great. And the airplane arriving on time."

Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."

Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."

Pros: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"

Cons: "Again not enough to padding in seats"

Cons: "Great"

Pros: "Excellent service--excellent food (ice cream included in coach)."
Cons: "Loved everything."

Pros: "Nothing in particular. I am still alive, so there is that."
Cons: "The same as always flying on what seems to be a school bus with wings; small, no entertainment, spooky, lil uncomfortable."

Pros: "It was a quick flight"
Cons: "Took over an hour from the time we landed to have luggage at baggage claim."

Pros: "Love ANA. Always a pleasure."

Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"

Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"

Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"

Pros: "Flight attendants were amazing and so service oriented!"

Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"

Cons: "Bigger seat, but compared to other experiences it was very good."

Pros: "everything."
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"

Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."

Cons: "The way they board the passengers"

Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."

Pros: "Perhaps the most courteous airline I’ve experienced."

Pros: "The stewardesses were kind and courteous, attending to every need with a smile."
Cons: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"

Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."

Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."

Pros: "Nice 777 plane, good snack"

Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."

Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Pros: "got cancelled"

Cons: "Everything"

Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."

Cons: "Not enough space to put my luggages"

Cons: "https://twitter.com/devanshsoni10/status/940564856142311424"

Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."

Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."

Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."

Pros: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Cons: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."

Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."

Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."

Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"

Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."

Pros: "Love everthing."

Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."

Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."

Pros: "Customer Service"

Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."

Pros: "The food on board was great! Crew members were friendly!"

Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."

Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"

Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."

Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."

Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."

Pros: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."

Pros: "Crew always good"
Cons: "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"

Cons: "The seats were uncomfortable to sleep in."

Cons: "VGML food was not good. Needs significant changes"

Pros: "Comfortable flight and cabin crew were very good"

Cons: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"

Pros: "Crew, food, entertainment"

Pros: "Leg room"
Cons: "Food quality"

Cons: "More movies to choose from. Food."

Cons: "Ok"

Pros: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"

Pros: "Seats are comfy"
Cons: "Food is the worst out of many other airlines"

Pros: "The crew was friendly and the food was excellent."
Cons: "Cannot think of anything"

Cons: "More leg room"

Cons: "Airline on strike. So no flight"

Cons: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."

Cons: "A better selection of movies and a bit more legroom."

Pros: "Awesome crew and great service"

Pros: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Cons: "Look above"

Pros: "Great friendly flight attendants."
Cons: "Nothing I can think of."

Pros: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Cons: "No complaints."

Pros: "I like everything five stars rating."

Pros: "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."

Pros: "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."

Pros: "Leg space was adequate---not cramped. Friendly crew members."
Cons: "Would have liked more choices for movies/TV."

Pros: "Courteous crew ever, food was good, service was excellent. On time departure."

Pros: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."

Pros: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Cons: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"

Pros: "On time, great crew"

Pros: "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
Cons: "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."

Pros: "Newer interior and entertainment as it appeared."
Cons: "Service not as attentative compare to other airlines."

Pros: "Everything was Hello Kitty. I didn’t expect that but I loved it"

Pros: "I liked their services the most. All staff and crew were very courteous."

Pros: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Cons: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."

Pros: "Lots of helpful staff who spoke English."

Pros: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Cons: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"

Pros: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."

Pros: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Cons: "The food did not agree with me but that was the only bad thing."

Pros: "Consistently good service. Really love this airline."

Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."

Cons: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."

Pros: "Nice facility and good food"
Cons: "Some crew members seemed tired and did everything minimally"

Pros: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."

Pros: "Boarding and service by the crew wers great."
Cons: "Food was a little to much asian."

Pros: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Cons: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."

Pros: "People very friendly and the flights were on time"

Pros: "I like the food. And also the great crew! very nice and always smiling."

Pros: "Food and smooth boarding"
Cons: "Entertainment - movies and shows were lacking"

Pros: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Cons: "Few movie/TV selections"

Pros: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."

Pros: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Cons: "There is nothing to dislike about the airline or employees"

Pros: "I like the staff."
Cons: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."

Pros: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"

Pros: "Great employees and great airline."
Cons: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."

Cons: "No employees to check me in so I missed flight. Checked in on app 20 hours prior but was unchecked in 1 hour before flight."

Cons: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."

Cons: "Had a hard time sitting in the seat for that long. Not super comfortable"

Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."

Pros: "Comfortable seats for long flight. Crew friendly and helpful."

Cons: "Nothing"

Pros: "Seats comfy. Crew super nice. Food good. Great beverages. Just really wonderful."
Cons: "Less salty snack option."

Pros: "Airline serves food without charging."
Cons: "Have to pay for all movies and TV shows. Too many announcements."

Pros: "Free drink at the end of the flight."
Cons: "Paid for comfort upgraded seat and the woman next to me was large and over flowing into my seat and had a baby in her lap. The flight was full so seats couldn’t be changed. Flight attendant seemed to not care and did nothing to alleviate my concerns. For 6 hours, the other persons body was touching mine and I couldn’t recline. Why upgrade?! Picking up check in baggage was a pain since you have to wait for a shuttle to bring you to the baggage claim area, this doesn’t have to be done with other airlines apparently. Bring your own entertainment and food. I wish I’ve known all this before booking with Hawaiian. It was my first time and will be my last time booking with them."

Pros: "Friendly staff, minimal bathroom lines, seats were ok."
Cons: "Baggage claim got all confused and took over an hour from landing before we could get our things. In flight entertainment had an ok selection but you had to pay for everything- no free movies for a 6hr+ flight."

Cons: "Great"

Pros: "Service"
Cons: "No free movies"

Pros: "The flight was good"
Cons: "The air hostess didn’t care we had food to eat or not. We basically starved the whole way. Never flying Hawaiian again!!"

Pros: "These days it’s hard to get a complimentary drink and snack but not with Hawaiian, you will have snacks, a meal, and many beverages. The super friendly staff make the plane ride a very pleasant flight."
Cons: "Most of the entertainment will cost you additional money. The seats were super uncomfortable and for a long flight, that’s not good :/. I am writing this review from the tarmac where we have been sitting for the past 40 min for a gate with no ETA in sight. This is upsetting."

Pros: "Loved the full service...like in the good old days! Complimentary snacks, meals, and drinks. I would highly recommend them and will definitely use them again if I can come back to Hawaii."

Cons: "I received more updates on delay, gate changes and expected departure time from Kayak by text messages than from the airline. There were regular gate area updates. Passengers were not given any 'make-up' benefits for the 6-hour delay, like access to pay movies or discounted pay for snacks. I don't favor free booze. Even the meal was crappy, not that the crew could change loaded meals. Passengers felt like the delay was not big deal to the airline and crew."

Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"

Pros: "Priority boarding."
Cons: "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"

Pros: "Friendly nicer than usual attendants."
Cons: "Seats seem tighter than boeing. Horrible turkey pastrami sandwich."

Cons: "We purchased tickets with assigned seats and when checking in we did not have assigned seats. Had to spend an additional $80 per seat to get an assigned seats."

Pros: "The seats from a comfort standpoint and the flight attendants did an ok job"
Cons: "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."

Pros: "There was decent space, attentive crew, good entertainment options, and a good meal."

Cons: "I think it is ridiculous that the airline provided in seat entertainment but all movies and shows needed to be purchased"

Pros: "Flight was great, everyone was nice and helpful. There were options to purchase movies or listen to music but NO headphone port :-( I hope people bring devices/books to amuse themselves"
Cons: "Purchase price for entertainment. No headphone port/jack/plug in"

Cons: "Sat in the back of the plane. Unfortunately that was the only seats available by the time I booked my flight."

Pros: "Lovely people and service. Nice to have some leg room! Will fly with Alaska whenever I can!"

Pros: "Lots of aloha, even at check in"
Cons: "Flights wasxan hour late- food was terrible- but they do serve food!!"

Pros: "Very pleasant flight flight attendants very pleasant and proffesional"
Cons: "In the past I have had bad expierence not with the flight crew but with the custumer service representatives behind the counter They are very unproffesional and rude I only fly Hawaiin if I dont have to interact with them and itis yhe Kahalui airport Wilma"

Pros: "The seats and space were great. The crew was amazing"
Cons: "The plane was very hot and uncomfortable. When asked to turn the a/c temperature down, it took about 20 minutes to become comfortable, but then about an hour later it started getting warm again."

Pros: "Quick boarding to make up for delay"
Cons: "We were delayed 7 hours"

Pros: "Crew was very nice and caring."
Cons: "Drink cart was supposed to come back and didn't. Crew member said she would bring a beer back and didn't until asked again."

Pros: "Relaxed feel on the airplane"
Cons: "There are no complementary movies on the flight."

Pros: "The crew was nice and respectful. They seemed happy."
Cons: "No entertainment. Non. All I got to do is watch the plane rout. This was a long flight and you would think you can get a movie or something."

Pros: "The seats felt bigger in coach than Alaska, Overhead bins seem larger too. Gave food for the longer trips. Not bad either. The crew was very friendly and looked like they enjoyed their job. Boarding was fast, and plane on time. Liked having the small screen monitor at the seat."
Cons: "Like having 24 no penalty cancellation that other airlines have. If have a full flight like having a no charge to put your carry on luggage for free into cargo."

Pros: "Friendly crew, decent lunch provided"
Cons: "No wifi or any free entertainment for a 5 hour flight. No mai tai offered when we got near Hawaii"

Pros: "That you fed us even if the quality was just fair."
Cons: "Cramped seating"

Pros: "The complementary meal and alcoholic beverage."
Cons: "No way to charge my kindle, but that's a minor detail"

Pros: "Everything was Great."
Cons: "There was no wi-fi."

Pros: "The crew was exceptional c"
Cons: "Our lay over time in Sea tac was three hours for all of our connections to work. Too long"

Pros: "Great service and smooth flight."

Pros: "Left and arrived ahead of time. Appreciated the attitude of the attendants."

Pros: "I liked that everyone was friendly and attentive."
Cons: "The timing of the drinks.. could space it out a lil more to cover the whole flight. So like right after we have food and drinks could wait awhile before going around and doing more drinks for the last time of the flight."

Pros: "This was on of the most uncomfortable flights that I have ever been on and I fly often. The seat was like sitting on a block of cement. The entertainment was more expensive then any other airline. Overall not satisfied comfort for a flight this long."

Cons: "You lost my luggage for 24 hours"

Pros: "Good customer service"
Cons: "None"

Pros: "The crew was so nice. The atmosphere was comfortable."
Cons: "Can't really think of anything directly related to the airline itself"

Pros: "Friendly crew"
Cons: "No internet access :("

Cons: "Seats were hard"

Pros: "Best seats in the business, as seats go these days. Comfortable recline in coach without ruining the experience of the person behind you. Great attendants. Lovely Hawaiian vibe all the way through. A little island drinkie before landing. Lovely all around as flying goes these days. As far as the food, it wasn't great, but hey, who else gives you a little something to eat in the air these days!!!"

Pros: "The free breakfast was very unexpected, and appreciated."
Cons: "We were under the impression the champagne was included. We wouldn't have gotten it had we known. Also, the menu for food/drink, as well as the survey weren't working. It would've also been nice if there were at least a couple complimentary movies to choose from, but we came prepared, so no big deal."

Pros: "The crew were all so nice (as always). Seats are comfy, very enjoyable flight."
Cons: "The screen in front of me kept freezing, so I wasn't able to watch a movie, but that's ok, I had my book :)"

Cons: "Baggage claim was a looooong way away from where our arrival gate was."

Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."

Cons: "Check-in Seattle was ill organized and folks cut and groused"

Pros: "Excellent service, friendly crew, economy seat was ok even if I’m 6’ 1”"
Cons: "Food was not very good, inflight headset available but very, very low quality for such a noisy environment and their own headset plug would not match the plug type of the entertainment center!"

Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"

Pros: "flight attendant found me a seat away from the screaming babies."
Cons: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"

Pros: "One of the flight attendants was awesome!"
Cons: "I got bit by bugs. I’ve never experienced something like that on a flight."

Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."

Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."

Cons: "Very bad food"

Cons: "Seats are tiny and crews English was just okay."

Pros: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Cons: "I did not have a problem with anything."

Pros: "Clean(though toilets still had a little bit of smell, better than Delta and United anyway... The food was surprisingly good, way better than United and Delta! The staff is very professional. The chairs are better than what I experienced with other airlines."
Cons: "On this flight only, the toilets had a slite smell. Usually German bathrooms are an example for the rest of the world to follow in cleanliness."

Pros: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Cons: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"

Pros: "Flight attendants were personable"
Cons: "Both legs of flight were late"

Pros: "Cabin staff were pleasant and effective."
Cons: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."

Pros: "The selection of in-flight movies is excellent. That has been my only positive experience"
Cons: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"

Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."

Pros: "The Entertainment, the Food and the nice and friendly manner of all personell."
Cons: "Nothing."

Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Cons: "N/a"

Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."

Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"

Pros: "Loved flying business class. Great service! Flight was on time for departure and arrival."

Pros: "Lots of room on a 747 - Lufthansa will probably retire them all soon. They handled my special meal request online and loaded the meals on the plane."
Cons: "The crew didn’t bother to confirm who had requested the special meals, and they perhaps were confused by the size of the wide body rows, so they served my dinner to the passenger in the window seat (seat K) instead of me (seat H) By the time I realized what had happened, my row mate had eaten half the meal. The crew also rammed my knee with a beverage cart while I was dozing. Not the best showing ever..."

Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"

Cons: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."

Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."

Pros: "The crew members were friendly."
Cons: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."

Pros: "The crew was super nice the flight was great no turbulence"
Cons: "Bad selection of food felt really sick after wards"

Pros: "OK"

Pros: "Crew was nice and helpful."
Cons: "Lack of personal space on plane. Couldn't eat my meals without rubbing elbows with the guy in front. Not enough room for my under seat bag."

Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."

Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."

Pros: "Everything! Excellent stewards too!"

Cons: "You lost my luggage"

Pros: "The variety and ease of use of the entertainment"
Cons: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."

Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"

Pros: "Entertainment options were incredible; great legroom in our seats."

Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"

Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"

Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"

Cons: "I was denied boarding. No one told me that my passport had to be 6 mo. to expiration. Why the hell do you even put an expiration date if you're going to deny all travels prior to 6 months?"

Cons: "Food was not satisfactory compare to other airlines like BA Everything was excelent."

Pros: "Nothing"
Cons: "Everything. No compensation given either"

Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"

Cons: "We were told by the Delta baggage handler that they strike one day each quarter. This would have been helpful information before we booked our flight from Kayak. We had to delay our honeymoon by 12 hours and fly into a different airport. Delta was great though and the Luthanza agent who rescheduled us was also great."

Cons: "their website did not allow changes nor did it provide a number to call"

Pros: "Check in smooth and professional. Please change places with Asia air so you are in front of rather than behind the hoard of people."
Cons: "On my flight from Seattle to Frankfurt I had one stewardess repeatedly skip me. She was a bit older. I thought after the first overlook she would take extra care but did not. This resulted in me having to ask the crew to repeat their previous steps just for me. "Hi, I know you are serving coffee but I wanted red wine". She was a bit clipped about having to repeat steps but what was I to do? She never looked up enough to see my hand and clearly didn't look at my face. She also didn't pick up my hand towel. I essentially had to rely on the rest of the crew but the care from this lady started to feel purposefully negligent of me. The rest of the staff was friendly and efficient. I also thought we were supposed to get an appertiff...one was never offered. Couldn't check in online. Was fine once I got to the countr but could you trade space with Asia air? It makes sense to have them at the end as they have a huge hoard of people it would be nice not to have to go through and several spots to check in. Check in at the desk otherwise was smooth and professional."

Pros: "The flight attendants were amazing. I bought the extra legroom seats and they were so worth it! I couldn't even tough the seat in front of me. Free wine. And the movies on your personal screen were all really good. Probably the best flight I have ever been on."

Pros: "The crew was especially great!"

Cons: "Legroom"

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COVID-19 information

Safety measures for airlines flying to Komatsu

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Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Komatsu

Mandatory masks

Masks required on board, masks provided on flights to Komatsu

Social distancing seating

Middle seats unavailable to book on flights to Komatsu

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Testing for antibodies, testing for symptoms for flights to Komatsu

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