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Pros: "chicken fried steak was actually good."
Cons: "had some difficulty understanding attendants' English."

Pros: "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
Cons: "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."

Pros: "Crew was very interactive with my 2 year old."

Pros: "Nothing"

Pros: "The seat was so hard for a really long flight"

Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"

Pros: "on-plane service is good"
Cons: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."

Cons: "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."

Pros: "The pilot from Korea to Manila was terrible. He maneuvered the plane so abruptly that me and my daughter threw up which we normally don't. And the landing was bad too"
Cons: "See above"

Pros: "Legroom was spacious"

Pros: "The seat layout"
Cons: "The seat belt very short on one side hard to operate"

Pros: "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."

Cons: "No WiFi"

Cons: "The sound of the intercom during announcement of pilot coz it is weak."

Pros: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."

Cons: "Comfortable seats"

Pros: "Like Asian service. Superb! I had a comfortable flight."

Pros: "The seat was a little bigger than the standard plane. I flew the A388. Screen was bigger as well. Overall satisfied with the flight. Food was okay."
Cons: "Nothing to complain."

Pros: "Soul to Los Angeles was very Good. I loved it. No complaints."

Cons: "Second meal was marginal"

Pros: "Everything looks alright for a short trip."
Cons: "Nothing."

Pros: "Nothing. Too crowded."
Cons: "No attention given by your crew to my questions"

Pros: "Meals themselves were surprisingly good."
Cons: "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."

Pros: "The Airbus A380 economy class is bigger than other airlines. Food and service is always great."
Cons: "The flight was delayed an hour"

Pros: "the service of the onboard crew"
Cons: "the flight was delayed"

Pros: "Service and the crew kept the restroom clean"
Cons: "Not enough sit cushioning. My butt was getting sore"

Pros: "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
Cons: "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."

Cons: "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"

Pros: "It was fine. More leg room than some airlines."
Cons: "Not enough water to drink. Not cold."

Pros: "Good food choice"
Cons: "Length of flight but you can't do s thing about that! Lol"

Pros: "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
Cons: "Not applicable"

Pros: "Everything"
Cons: "N/a"

Pros: "Always enjoy Asiana, clean planes good service no hassles"

Pros: "Helpful and kind crew."
Cons: "Uncomfortable economy seats and lackluster entertainment."

Cons: "More options for tv shows such more episodes for korean tv shows like running man. Etc."

Pros: "The costumer service was amazing. Their service made all the difference in the comfort and peace of mind for the duration of my trip."
Cons: "I have nothing negative to say about my entire experience."

Pros: "Gave alot of food!"
Cons: "didn't have much inflight entertainment"

Cons: "Luggages were not properly taken care of & got damaged"

Pros: "Great airline"

Pros: "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
Cons: "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."

Pros: "Good serving"

Pros: "Very comfortable seat (business class)"
Cons: "Choice of movies was not that varied."

Pros: "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
Cons: "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."

Cons: "Had issues getting our boarding pass for the second leg of the flight, lots of run around in Incheon airport that could've been avoided"

Pros: "Great experience. Would definitely fly with them again!"

Pros: "The flight overall was excellent, although our flight was a bit delayed from LA to korea. But nontheless the airline kept us informed. Service was excellent, the food was great. I would highly recommend Asiana to my relatives & friends."

Pros: "The pilot made safe decisions for the benefit of his passengers. There was foul weather in Manila so we landed and refueled in Clark and then headed for Manila. The ride was mostly smooth considering there was turbulence. We had smooth landing. Really appreciate the pilots of this flight."
Cons: "Food service was not as expected, probably because we heard so many good things about it that when we actually had it, it was okay but not as great as one imagined it might be."

Pros: "Loved the food and especially the entertainment of the movies."

Pros: "Food and leg room in the plane"
Cons: "Flight delay a little bit, but not their fault"

Pros: "No delays, nice personnel and food pas OK but a little pricy."
Cons: "Internet costing 8$ for an hour is way overpriced, no leg room, seats not really comfy, no meals provided during an 8 hour flight."

Pros: "Nothing"
Cons: "Change of seat w/o any notification."

Pros: "Flight was timely"
Cons: "We flew to Hawaii for a friend's wedding and many of us flew different airlines. You would think that a flight that was 8 hours would include a meal?! Our friends who flew Delta and American all got meals and snacks. Another issue too is that you do get free movies although they don't tell you as your boarding that you would need their App to watch it. So if you didn't download it before take off you have to pay for their internet or their tablet."

Pros: "Checked on carry on for no charge"

Pros: "I enjoyed the amount of space I had. (I was in an exit row.)"
Cons: "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."

Cons: "The passenger in the seat next to mine rented a tablet from United and proceeded to spend the entire night playing games or watching movies -- he never turned it off the entire flight. The glare from the tablet made it impossible for me to sleep or even nap on the flight. I asked the fellow if he would mind dimming the screen but he told me that wasn't possible. If United could put dimmable screens on the tablets it would help create an environment conducive to sleep, which is what most passengers want on a redeye flight. Alternatively, privacy screens would cut down on the shared glare. As it was, the flight was a nightmare."

Pros: "Pilot flew very smooth flight and landing. Excellent"
Cons: "Crew failed to help when several babies were screaming in pain. Failed to help parents and seemed to be oblivious. Poor form."

Pros: "Overbooked the first flight which was a bit nerve wracking. Luckily got a seat. Seats are a bit small and the food was as expected."
Cons: "Overbooked flight."

Cons: "Seating"

Pros: "My companion and I had sweatshirts on and blankets. We were absurdly cold for the duration of the trip."
Cons: "Too cold"

Pros: "Nothing. Never flying United again. This was the first and only time. Going back to JetBlue and American."
Cons: "Wifi was broken as it was on the way out there. So nothing to do for 8 hours in flight. Flight attendants were rude and snappy. Plane smelled if urine when entering and was verbally expressed by multiple passengers. All complaints were handled with a shoulder shrug and an "oh well"."

Pros: "The flight arrived ahead of schedule."
Cons: "- United's entertainment system was not working again. The system was completely down. The plug-in power was also down. - Boarding was delayed because there were no crew members willing to help passengers figure out how to load the overhead bins."

Cons: "Noise level, couldn't use my light as it kept children up behind me and the guy next to me. Had to purchase food if desired."

Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."

Pros: "I was in comfort plus so I had more leg room but in middle seat."
Cons: "Being in middle seat Stewards rude Everything (food and snacks, enertainment- wifi wasn't working so we couldn't view on our personal devices) needed to be purchased. Even delta and Hawaiian airlines give free meals. Didn't get seat assignment till I got to gate. Not allowed to say if I wanted window or aisle seat."

Pros: "Crew was very friendly"
Cons: "Having to wait"

Pros: "The flight and crew were satisfactory"
Cons: "That was probably the most uncomfortable flight I've ever been on. There is no room to stretch your legs or to recline the seat. To fly almost eight hours sitting straight up with no leg room is not something I want to do on a regular basis."

Pros: "The crew was very kind and welcoming all smiles and very good mood. The plane was clean and nice."
Cons: "No pillows for sleep, a/c was VERY poor. Hardly any air was coming out, I was sweating the entire flight. I hate that there are no screens."

Pros: "I was able to get an aisle seat"
Cons: "The pain in my ears"

Cons: "Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome."

Cons: "Wifi coverage was not reliable"

Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"

Pros: "Nothing"
Cons: "The 777 has the smallest seats ever!! Horrible flight!!! Seats are made for midgets!!!"

Cons: "Snack was terrible"

Pros: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Cons: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."

Cons: "Flight got delayed"

Cons: "Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost."

Cons: "I had to miss an extra day of work because of the delay coming back to Los Angeles. Thankful the Kayak app informed me of the delay in time to not go so early but once at the airport, my flight got delayed 2 more times."

Pros: "That my seat was next to only one other person"
Cons: "The little girl behind me constantly kicking my seat."

Pros: "Comfortable seats and good service."
Cons: "Not really flight related, but having the call buttons located on arm rests was terrible and interrupted sleep for everyone whenever someone's arm would bump a button and set it off."

Pros: "Smooth flight"
Cons: "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"

Pros: "great service from flight attendant Angela and Asian crew."

Pros: "The only thing I liked was the fact that there were chargers between the seats"
Cons: "My flight was delayed for 2 hours due to a "maintenance/paperwork" issue. Because of this I missed my connecting flight to Tampa and was rescheduled but now I must fly yo Newark and then to Tampa. My trip will be completed 12 hours later than originally intended and as such my plans have been upset as well as my self. I will not be flying united ever again after this trip."

Pros: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Cons: "I didn't like the idea that we went given a free meal because the plane broke down."

Cons: "Late flight bad food. Poor mannered employees and patrons"

Pros: "Nothing"
Cons: "Everything"

Pros: "Window seat"
Cons: "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."

Pros: "Boarding was on time and crews helpful and accommodating."
Cons: "A parent with 2 yr old was placed in the middle seat where the toddler cried throughout the whole flight. Father had to constantly ask me to get up so he can take the son to the back of the plane to console him. It was an overnight flight from HNL to SFO so i didn't get any rest at all. Maybe parents with toddlers should be seated on aisle seats."

Pros: "The flight attendants were nice, couldn't been nicer."
Cons: "Nothing"

Pros: "It's so fast excellent"

Pros: "Everything was good"
Cons: "None"

Pros: "Loved that United gave us TSA Pre check...."
Cons: "Limited food options on board"

Pros: "No WiFi. The new United system is worthless on most flights."
Cons: "Entertainment and food."

Pros: "Ground Stall and flight attendants were unusually pleasant. Perhaps the recent bad press United has been receiving had something to do with the turn around. All for the better. Keep up the good work."
Cons: "As usual, plane was crowded and seats were uncomfortable, even in economy plus."

Pros: "Nothing"
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."

Cons: "Not only did we sit on the plan for almost two hours before they realized that the plane didn't have enough gas we sat there for a another 30 minutes circling the dam flight line only to realize that there is to much cargo in the plane that it's to heavy to fly they didn't let anyone use the bathroom and we proceeded back to the terminal only to get on a different plane to fly out"

Pros: "Direct flight and pricing"

Pros: "nothing"
Cons: "flight attendants rude, pilots landing scarey 2 times, Cabin freezing whole flight and everyone complained!!"

Cons: "Everything is charged"

Cons: "Flight was cancelled multiple time customer service was terrible"