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A few improvements: 1. No signages at the airport that the porter airline was a codeshare and i could check-in at American counter. 2. Crew at the gate said they couldn't change my reward to Alaska - despite that being done previously 3. Despite there being many open seats, i was assigned a seat at the very back near lavatory, last row. Fortunately, the pilot wanted more people moved up so the flight attendants moved me up. It seemed very odd to have been stuck in last row with very few people nearby..

The flight booking code given by Kayak was not the correct one used by the airline. I had to call to get the correct one. It was never sent to me. Totally unacceptable!

Much roomer than air Canada! Great flight for the price. No complaints

As a first time flyer with Porter I was happy with the service and comfort of the airline.

Other than wifi no on board entertainment. Will use them again, roomier seats than other airlines and snacks and beverages, better than average

I like it, but the food isn't good. They need to offer more simple things. This bowls that have so many things your don't know what your are eating. The milenials like it, no the rest. And last but not least, they allowed somebody have a huge dog, vey agressive and fidgety in the flight. That's horrible. No animals should be allowed inside the airplane, what about allergies, etc

The flight was half empty yet they charged me $50 for a basic carry on! I saw how passengers of different colors were treated differently.

There was a 5 hour delay. Missed connection and now an almost 21 hour lay over!

Three hours on the tarmac with almost zero communication from the cockpit. Not when offered a water in the interim. In my 67 years of flying all over the world the worst experience ever. The plane was half empty, however had to pay for seats to sit next to my girlfriend. Extra to take a carry on. I would never fly Porter again even for free.

Flight was delayed over 2 hours, then landed at a different airport!

My flight experience was generally good, but the boarding process was stressful. I was pulled out of line at the gate during the photo ID check, and after being cleared, I was never given an explanation for the delay despite asking for clarification. This lack of communication was the only downside to an otherwise smooth trip.

Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.

After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.

Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.

Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.

We were forced to wait nearly 50 additional minutes before leaving the terminal.

I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine

Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.

Did not get a vegetarian option in 1st class and the video was not working.

Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️ We didn't get on this flight

United, from whom we bought this code-shared flight, mid-flight canceled our tickets for the rest of our itinerary, without explanation. After long delay they tried to re-issue the tickets, but Air Canada could not find the re-issue. It finally resolved after escalation to several layers of supervisors.

Perfect. On time and the weather was perfect so we came in a few minutes early.

On time. Carry on and personal bag was accommodated on the plane. Entertainment was accessible without bringing own device. Whole can of juice was provided rather than a pour.

I enjoyed it, again I believe air Canada has better seating options and better drink options

Upset about cancel to St. John’s and no overnight accomodation

1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.

The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive

Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.

The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful

I really don’t know if it ever happened. I never made it any further than the horrible Newark airport because of the snowstorm.

The flight was full and good as could be expected. We arrived early which is always a good thing.

When flying premium on a two our flight a light lunch would have been nice considering the price you pay. A Kit Kat bar and bag of chips is rather cheap service.

What do you expect from a Dash 8 plane? No seats really comfortable.

We got delayed to the point of having a 20 hour layover. That is absurd. I couldn’t believe it. I’m furious.

everything was fine expect massive delays - not the airline’s fault

The checked luggage still hasn't arrived yet. 42 h later. We saw it being unloaded in the stopover location. It was. 5 hour layover so it wasn't a rushed transfer. One positive aspect, it was close to being on time and the crew that came on the clean the plane was very efficient.

Plane should have entertainment, instead of people paying to use wifi

no staff available to help, no systems available to coordinate

The flight was delayed repeatedly, on the day of and in the days and weeks beforehand. The staff are alway fantastic.

Hey it got me from A to B on time on a crazy day. No food is offered in board No entertainment options And worst of all, no communication regarding baggage claims in Atlanta!! Having precleared CBP in Canada and landing at a domestic gate I expected to pickup baggage at the domestic terminal. No indication in app of where to pick up bag. No text message from WestJet. So I went to domestic where my bag was NOT. Do you know what a pain it is to get from domestic terminal to international at ATL? 45 min ordeal. My bag was still on the carousel, along with many other WestJet bags from mine and other flights. I pity any arriving customer not familiar with ATL trying to find their bags in this circumstance. And then no way to catch Marta from international. This falls far below the standards expected of modern airlines.

They put us on stand by even though we booked it on the air Canada website and had seats picked so that sucked. Flight was awesome nice having a free beer and a movie

Packed very carefully and did a 4 day trip with a 'personal item' only. Much less trouble than a carry on. Only 'entertainment' i need is the flight map. Did not work.

I was rescheduled when I missed my flight due to border clearance issue

Delays. Poor support booking a hotel after a diverted flight.

Because of a change in aircraft, I was unable to experience the business class I paid for and was disappointed.

Very clean plane, staff were courteous, complimentary wifi and beverages are nice, and it was nice to have a whole row to myself! I do miss having seatback entertainment, though. And the prices are getting ridiculous, especially with the different teared tickets. But the flight overall was great.

Nuts would be better than pretzels as the non sweet snack

Kind and accommodating staff. Comfy seats. Plenty of leg and luggage room.

Flight was great, no plug in for charging and no inflight entertainment.

Seat cushion had lost much of its give and the entertainment monitors on the old A320 fleet are small.