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Cons: "More Colombian ethnic products like Chocoramo or Achiras"

Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."

Pros: "Was the seat is súper confortable"

Cons: "I can’t tell nothing more about, cause everything was really excellent"

Pros: "Delete"
Cons: "On time"

Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"

Cons: "They lost my luggage"

Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."

Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."

Pros: "The way they are with the passengers"

Pros: "I enjoyed the food, the blanket and pillow they provided, the free movies and the crew was very nice."
Cons: "Not compliants"

Pros: "Te crew ver helpfull."
Cons: "Nothing . Emery y Hong perfecto yo me H"

Pros: "Nothing. Airlines changed the flight time for connecting flight with out informing us. Whole reason, I booked a earlier flight so I can get to spend time in Lima but Avianca airlines changed the connecting flight from Bogata from 125pm flight to 330pm flight. I paid additional $250/ticket to get these tickets so I can get to Lima earlier than 7pmso that my wife and I can enjoy our honeymoon. I am very disappointed that airlines decided to switch flights without our approval. We did reach to Bogota at 1155am and we even tried to catch the 125pm flight from Bogota to Lima. but the staff was not helpful at all. All they kept on saying, “sorry nothing can be done, go file a complain”. Are you kidding me by saying that to your client, “go file a complaint”, instead of assisting. I guess Avianca airlines crew needs to learn about hospitality and customer service. NO AIRLINE MAKES Involuntary CHANGES with out notifying customers. Even on United Airlines, they don’t change flights with out informing customers."
Cons: "Nothing at all."

Pros: "Crew"
Cons: "The plane was small and not clean."

Pros: "The personal in the counter are very professional."

Pros: "The crew was excellent from beginning to the end."
Cons: "The food was not the best."

Pros: "very nice crew"
Cons: "super uncomfortable siting."

Pros: "service. the crew was very friendly"

Pros: "Great flight and crew."
Cons: "Everything was perfect."

Pros: "The crew were very professional. I speak very little Espanol, but they try to make sure I was ok."
Cons: "Flight was delayed one jour and I didnt know if I'll make my connecting flight to Cartagena.. No one explain. They said just go to second floor for connection."

Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."

Pros: "The crew was very polite. The airplanes are comfortable"
Cons: "They changed my original itinerary and the flights were delayed."

Cons: "THE FLY WAS CANCEL.."

Pros: "Not using Kayak, Avianca or Allianz ever again. There’s no accountability for anything."
Cons: "They managed to break my guitar case and leave me stranded in Colombia without a refund. Ended up having to buy a $800 return ticket with Jetblue."

Pros: "Plane crew was excellent."

Cons: "Everything was wonderful except for taking too long to disembark"

Pros: "Some crew members was not kind"

Pros: "Comfort"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."

Pros: "smooth transition .."
Cons: "Wished the seats has more spacing."

Cons: "It was delayed 2 hours"

Pros: "Nice clean plane. Well dressed staff."
Cons: "The crew wasn't very friendly or helpful. I could hear the group letter called out lond ,I wish there was a board I could have read them on."

Pros: "Crew service is very professional and froendly. They make sure we were comfortable and help us with our needs."

Pros: "NA"
Cons: "NA"

Cons: "Not enough legs room for someone who is 6.2 ft (1.88M). Boarding was so long and and disorganized The counter at the gate can not sell yu an upgrade ticket or the possibility to switch seat"

Pros: "The crew was nice and got me a salad and a roll"
Cons: "Avianca forgot my vegetarian meal even though I requested it a week before. This is unacceptable."

Cons: "They destroyed my son's stroller"

Cons: "The aircraft was very cold"

Cons: "Just very tight seating"

Pros: "It was really good overall"
Cons: "Aside entertainment, boarding was a heck of a process. Very slow and very disoderly"

Pros: "Punctuality , nice air bus .. Excellent crew"

Pros: "There was no one sitting by my side!"

Pros: "Todo me gustó"

Pros: "very good"

Pros: "Non stop flights"
Cons: "Prices are expensive"

Cons: "1 bag delivered whithout padlock and stole belogingns."

Pros: "Great entertainment system for travelers"

Pros: "The complimentary blankets and pillows"
Cons: "The crew constantly putting our window shades up"

Pros: "Short period of time"

Pros: "Very nice crew, clean plain and comfort seats."
Cons: "The touch screens are hard to use. Need to press very hard to get a react. The staff asked me to disconect the usb during the departure... but my devise was off (on airplain mode) and I really had to charge my device."