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Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"

Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."

Cons: "Improve quality of service and cleanliness."

Cons: "Great"

Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"

Pros: "Was the crew amazing and nice"

Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."

Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"

Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."

Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"

Pros: "Excellent seats..."

Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"

Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"

Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."

Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"

Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."

Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."

Pros: "The long flight from Houston to Doha was good."
Cons: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."

Pros: "Flight service"
Cons: "Comfort"

Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"

Pros: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Cons: "I wish there were more vegetarian options on the menu"

Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"

Pros: "In-flight treatment"
Cons: "The seat"

Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"

Pros: "Great service and great meal options!"

Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"

Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."

Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Pros: "I love this app , it's awesome it's save my money and time"

Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."

Pros: "I liked staff , boarding was organized food was not very good needs to be improved"

Pros: "The in flight service was great.. Crew was excellent."

Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."

Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"

Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"

Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."

Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"

Pros: "The crew were all lovely + meals were excellent."

Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"

Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."

Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Cons: "Service,"

Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."

Pros: "I liked that it was empty and I could lie down."

Pros: "The leg space is what got this flight a 3 star."

Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."

Pros: "Nice crew."
Cons: "One economy cabin as packed with people and the other economy cabin had only 1 person per row. Spread people out more so that they aren't really uncomfortable for a 12 hour flight."

Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."

Cons: "Layover in the middle of the night - no sleep! Also, crew kept waking us up for meals etc, versus letting us sleep."

Pros: "A380 - was amazing. Roomy and quite"

Pros: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Cons: "See above."

Cons: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"

Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"

Pros: "Flight share with another airline so we couldn’t book our seats in advance."
Cons: "Space is cramped. Very professional and courteous crew."

Pros: "Professional, friendly service in every respect."
Cons: "Economy is profoundly uncomfortable -- as with all its competitors."

Pros: "I like service, plane..."
Cons: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"

Pros: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."

Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."

Cons: "Seat would not recline. Long fight cramped 27B"

Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."

Pros: "The gate agents, crew, and food."
Cons: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."

Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"

Cons: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"

Pros: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"

Pros: "Friendly staff"
Cons: "Seats were horribly uncomfortable"

Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"

Pros: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Cons: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."

Pros: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Cons: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."

Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Pros: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Cons: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"

Pros: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Cons: "Seats from JFK to Zurich were a little bit squeezed."

Pros: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Cons: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."

Pros: "Professional, courteous, friendly, timely service."
Cons: "Did not have to do with the airline itself, there were many many families with many, many screaming babies the entire flight."

Pros: "Service on board is good to very good. Food tasted fresh and was hot. Wine was good too. Chocolate the best! P{eter Hz"
Cons: "I as a "loyal' flier (app 50 years flew Swiss and SwissAir resp.) am disappointed that I have to pay 29.- for the seat reservation.I think this is outrageous. Also there used to be a "senior discount "; It is gone ! Peter Hz"

Cons: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"

Pros: "All good"

Pros: "gluten free option included gluten free bread, but meal itself was quite bland."
Cons: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."

Cons: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"

Pros: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Cons: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."

Cons: "Everything"

Cons: "Narrow feeling seat"

Pros: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Cons: "Cramped seating."

Pros: "Zurich airport"
Cons: "Not enough food. We had over 2 hours delay in the plane while in JFK and I got served only basic crackers and water. You should start whatever the customer wants when such a long delay in the plane. Lastly, the weight limit for ist connection flights was small plane and the lady who checked my hand baggage approached me not nicely."

Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Pros: "Food was good and flight crew was very kind and helpful!"

Pros: "Crew member Tania Galic was very helpful"

Pros: "Just safety."
Cons: "- the crew was unpleasant and rude, which came as a surprise because usually Swiss crew is nice - the seat was unrandomly small, awfully for someone who is 5'11 - the food was so average"

Cons: "My name wasn't on the flight. I lost my seat."

Pros: "Crew"
Cons: "Waiting so long in the security check line. Food could be better."

Pros: "Quick and courteous service"

Pros: "It's Swiss!"

Pros: "Great service, very good selection of on-board entertainment"
Cons: "Long delay in boarding and take off was not addressed in any kind of announcement. Food is average"

Cons: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."

Cons: "All the confirmation emails I received for this ticket purchase included erroneous instructions on who to contact for help with my seating assignments. All communication pointed me to Swiss website. Even after creating an account in Swiss I was unable to get or buy better seats. I called the site where I bought the tickets for help- they clearly lied to me. I was told that they had reserved an isle (they could not sell me an upgrade- I would have gladly paid for a seat up front), but when I arrived at the Swiss counter in NY my seat assignment was middle/middle. I was unable to reach Swiss phone reps due to limited hours of service. I did Post on the Swiss Face Book site as per Swiss air website instructions. I also emailed social support help- I received no reply. gate agents were helpful with the first leg, but had no ability to help with the second - sent me to Geneva hopeful I could be helped there."

Pros: "Your crew was excellent and attentive. Nice difference from most US domestic airlines"

Pros: "Crew were courteous and competent."
Cons: "No leg room; no head room when seat in front was reclined. Very uncomfortable. Food was also mediocre; expected better from a non-US carrier."

Cons: "Instead of Florence due to weather the flight landed in Pisa. We wanted for an hour and no Swiss representative came out. We had to pay for our transportation from Pisa to Florence. How do we get the reimbursement. I had requested our hotel at Florene to pick us up at Florence airport so they charged us too. Very poor service by Swiss air and it's not the first time that it has happened."

Pros: "I was feeling ill, and an attendant named Michel bent over backward to assess my symptoms, give me appropriate medication, and tend to other needs."

Cons: "Not enough leg room"

Cons: "All was great!"

Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."

Pros: "Amazing"
Cons: "Nothing"

Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"

Cons: "They need to make more leg room in ALL planes"

Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"

Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."

Cons: "We weren't alerted there was a chance of delays. Over two hours late."

Pros: "The cabin was to warm"
Cons: "The cabin was to warm"

Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."

Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."

Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."

Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"

Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."

Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"

Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Cons: "N/a"

Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."

Cons: "Did not serve the food we asked Limited choice of movies"

Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"

Pros: "Food, service and entertainment"
Cons: "Entry into the aircraft was a bit chaotic"

Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."

Pros: "I loved flying delta comfort. I’m going to do it more often."

Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"

Cons: "Too many interruptions on the inflight entertainment."

Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."

Cons: "Old cramped untidy and limited drink service"

Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."

Cons: "Seats a bit cramped"

Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."

Pros: "Nothing"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"

Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."

Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"

Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."

Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."

Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."

Pros: "Great staff, polite and helpful"
Cons: "Small seats"

Pros: "Very attentative."

Cons: "Aircraft was smelling bad! Hygiene is the key"

Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."

Pros: "Nice Pajamas. Individual window seat. Decent food."
Cons: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"

Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"

Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."

Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"

Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."

Pros: "Decent choice of entertainment options."
Cons: "Crew was racist, grumpy and dismissive. Boarding on and off the plane was chaotic to say the least."

Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."

Pros: "Nothing"
Cons: "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."

Cons: "Not enough sitting space felt very cramped"

Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."

Pros: "Finally, a free movie! Now, whoever picks the movie needs to do a better job, but atleast it was something! Service was Excellent, first pass with snack and drink carts, then they came through with coffee, and again with water! Now, that's service! Great job! Very friendly staff."
Cons: "Bathrooms, once again... disgusting. Urine on the floor, smelled awful. Tiny bathrooms, only 1 up front"

Cons: "Boarding was 30 minutes late."

Pros: "I."
Cons: "I was sat right in the middle of 10 children while people all around me had empty seats next to them. They could lay down and sleep while I got elbowed for 9 hours by a 10 year old."

Cons: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."

Cons: "old plane . . . showing wear and tear. no wifi"

Pros: "The food. The entertainment."
Cons: "Needs better seats! More room for long flights!"

Pros: "Amazing service ! Great food! Great amenities ! Very clean!!"
Cons: "Nothing"

Pros: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Cons: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."

Pros: "flight was on time helpful staff nice meals"

Pros: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
Cons: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"

Pros: "Always on time....no delays."
Cons: "nothing"

Pros: "Quiet trip"

Pros: "Wonderful Airline , great seating , clean planes and cooperative cabin crews highly recommended.."

Pros: "EVERYTHING EXCEPT FOR BEING CRAMPED IN MY SEAT."

Pros: "overall the flight was good. but it is unbelievable that someone else sat on my seat and the crew could not sort it out."
Cons: "the ground handling was not good."

Pros: "purfect"
Cons: "foot and smile face"

Pros: "The aircraft were really nice and the service were great the air hostess were really nice"

Pros: "Connecting flight was not waiting from Instabul to Athens since the airplane from JFK left with a 1h 20min delay ."

Pros: "Entertainment system Availability of staff Cleanliness of plane"
Cons: "It was extremely hot the whole flight everyone was uncomfortable Coach seats need more leg space and the recliner on my seat didn't work"

Pros: "The plane was late taking off which made the connection in Istanbul tight. The fact that there were no announcemts made it somewhat stressful finding the gate which was very far from the location where we deplaned. Other than that, the food was great and the staff pleasant enough."
Cons: "2 times my movie screen didn't work. One time I was able to shift over to another seat and use a different iPad. Good movie selection."

Pros: "Price"
Cons: "We were flying to JFK from TLV via IST. First flight was canceled and then re-scheduled after landing we were stuck for more than 3 hours inside airplane in Istanbul, then we were stuck inside the plane for 6 hours !!!!! Nightmare"

Pros: "My flight was delayed to begin with and then from turkey to islamabad the flight was diverted to karachi and due to unknow reason and i spent 12 hours at the airport without because the flight attendents reached their limit. Worst airline."

Cons: "Cramped. This is how I would describe my flight. Very tight. Seats close together, a bit claustrophobic. Made the 9 hour flight seem twice as long. Plane was an Airbus 300 (I think) Service was fine and attendants friendly but I'd think twice about flying long-distance with Turkish again on this Airbus model."

Pros: "Food was great! Drinks was varied The crew was very nice and thoughtful"
Cons: "There was no entertainment since the system didn't work all the flight. All the boarding things was very poor both sides of flight. Big delay!!"

Pros: "The food, the crew...everything!!!"

Pros: "Turkish airlines never gave me notice or explanation. At least Kayak gave me notice and i appreciate."

Cons: "For example the menu has fish or chicken but majority of passesengers did not have chance to get fish due to the limited number. Other than everything was great"

Pros: "Unnecessary delays, very rude and inconsiderate crew, both inflight and at the Istanbul Airport. They provided no accommodations for those that missed connections and had very poor organizations. Also, as a physician that was called to a medical emergency on the flight, I received not even a thanks. Also, they were very delayed in getting the medical supplies to us physicians and requires ID prior to opening the emergency kit which definitely delayed care!"

Cons: "Delays, inconsiderate crew, poorly managed medical situations, no hotel accommodations with prolonged flight delays, poor communication to passengers"

Pros: "This was easily the worst travel experience of my life. Kept waiting at the airport for 12 hours, then delayed 4 days. None of my hotel and food expenses were paid for -- for that you were required to return to the airport and wait in what were reportedly 7-hour lines. Then to top it all off, I was seated ahead of an exit row, where the seats don't recline. If I can avoid it, I will never fly Turkish Airlines again."

Cons: "the 7 hr delay and having to wait in line for 2 hrs to rebook in stead of being able to call a number."

Cons: "Was horrible, I felt like I was sitting in a back seat of two door car with no space for 9 hours and no way out, I refuse to fly Turkish ever again pay the extra $500 to fly with Emirates it Qutar well worth it than this place, food was discusting they shouldn't be a air line PIA is better"

Cons: "I miss my flight from Istanbul to sofia due a technical issues leaving JFK International Airport from NY and no one was waiting for us to make sure we can get to our connect fligt on time. Thank you Turkish Airlines for letting me stay 11 hours on your stupid airport and missing one day of may vacation. I will never ever again flight with you!"

Pros: "Top notch"

Cons: "The seats were close together and I felt crowded"

Pros: "Great movie selection. Some of the staff ( only some ) are really nice."
Cons: "Turkish airlines must have tried hard to squeeze in a few extra seats. Legroom used to be little but manageable. Now it is just painful. Also the food or service is not what it used to be."

Pros: "Cheap"

Pros: "Everything good"

Pros: "Served us a meal and snack, which is much appreciated. Both were quite good for airplane food. Smooth flight. Excellent entertainment. There were actually QUALITY movies to watch, which made the time go by fast."
Cons: "It seemed difficult to get the attention of a stewardess for another drink. I guess I could have hit the button calling for someone, but I always feel like too much of a diva by doing that."

Pros: "Decent food, pretty good entertainment."
Cons: "No wifi, no USB or power charging. Boarding from Africa or in Turkey is a joke. There is no boarding procedure, despite them putting you into boarding groups on your boarding pass, just who can cram to the front first."

Pros: "great experience! I will highly recommend Turkish Airlines! Loved the slippers! Great food!"

Pros: "Movie selection was good"
Cons: "Tthe seats and surrounding space was small. The food was bad."

Pros: "Everything"

Pros: "The food is really good, they still are trying to do airline travel like it used to be - with great service and proper meals, menus and snacks. Lovely staff too."
Cons: "Inadequate space for rollie luggage - most compartments don't accomodate - and the flight attendants became frazzled as time went on - sometimes they were rude when you asked for water or a soda - I think because they would be coming by with a drinks cart in a second, but we don't always know that."

Cons: "Two women fight over space the entire flight and the flight crew were indifferent about it."

Pros: "Good experience flying the airline including: Checkin process including securing me the last exit row seat Boarding went quickly Meals were plenty and good - also had a menu Provided a personal case with things like socks etc Connection was smooth for me Customer service in general was good"
Cons: "Only negative experience was that I had a connecting flight with a small window (1 hour) in Istanbul and my bag didn't make the same flight as me so I was without it for a half day. However they handled the situation well - knew where my bag was, sent it on the next flight and delivered it to my hotel so it wasn't too inconveniencing."

Pros: "Food was good"
Cons: "Crew could have been friendlier. Also they should come around more often for trash collection"

Pros: "Very pleasent crew, yummy foods and excellent trıp"

Pros: "Seat was private, comfortable, accommodating. Service was really great, food was delicious. totally nice flight."
Cons: "It took a bit long to get a drink on the flight (over two hours) but that is probably because it's not really in the Turkish religious culture to drink ... other than that, it was a beautiful flight!"

Pros: "good food"
Cons: "seat spacing too crowded"

Pros: "Food and service"
Cons: "I wish there was a wife"

Pros: "Nothing"
Cons: "That every person we spoke to since getting notification the original flight was delayed lied to us and misled us and failed to help us. Our vacation was completely ruined by booking with this airline."

Pros: "Not enough restrooms the food was not the good mor"
Cons: "More choices for food seats not comfortable too narrow no space"

Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."

Cons: "Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later"

Cons: "2 hours Delayed and operated by United ..."

Cons: "Seats felt like Adirondack chairs..hard and no lower back support."

Pros: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Cons: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"

Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."

Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."

Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."

Cons: "Missed this flight because my first flight was a cancelled flight, missed intercontinental connecting flight."

Pros: "Diner"
Cons: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."

Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"

Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."

Pros: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"

Cons: "Seats very crowded. No leg room at all."

Cons: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."

Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"

Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."

Pros: "A couple of flight atrendants were civil"
Cons: "Gate was changed three times immediately prior to departure. Plane was BERY small. Food was awful."

Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."

Cons: "This particular flight was delayed beyond reaching the next sep,so we have to rebook our flight threw Chicago in uncomfortable hurry."

Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "This was actually a United Airlines flight connecting to a Lufthansa flight in Munich. The crew was friendly and thanked us individually for flying with them as we prepared for landing."

Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"

Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."

Pros: "The flight attendants were very friendly and attentive. The flight was very smooth."
Cons: "My seat back was not easy to keep in the reclining position."

Pros: "great and pleasant service, caring and helpful, frequently offered beverages, delicious vegan option, great movies selection, not much turbulence, overall like Lufthansa the best: reliable, on time,"

Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"

Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."

Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"

Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."

Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."

Pros: "Late departure, full flight but good overall."

Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."

Pros: "flight attendants were very nice, helpful, and accountable. I wish every flight had them on their crew."

Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."

Pros: "We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!"

Pros: "I love the crew, the seats, the food was wonderful and the flight was the smoothest ever. Thanks"

Pros: "Boarding was again easy, directions were clear as to where I should sit. My only trouble with the crew was that announcements were sometimes too quiet to hear at all, which I hardly cared about anyway (seat belts, please). The movie selection was unexpectedly good, as was the music section. Books were meh."
Cons: "I was not comfortable after about four hours, my biggest problem being I had already been riding in an airplane for a total of six hours that day. Food was fine, but came with salt, which was nice. I don't expect a four course meal on an airplane, but I didn't eat with gusto. The headphones provided were lousy, but I just plugged in my own set."

Pros: "I was fortunate to have a complete row (3) seats for myself; the plane was new and in excellent condition. All the staff was courteous and helpful."

Pros: "Flight not too crowded. Check in allowed us to switch seats to maximize space."
Cons: "Food was just so-so."

Pros: "Lufthansa's newest 747-8 airliner was quite the treat for international flight. 100% LED lights with subtle purple-blue mood lighting overnight looks pretty and mimics Virgin's design. Dozens of movies to choose from in addition to many more entertainmrnent options in the widescreen touchscreens. And actual silverware for food, even in economy. The addition of Premier Economy (wider and longer seats) copies the design from United's Economy Plus, at the expense of regular economy's legroom (I believe). Note: if you have noise canceling earphones or headphones like myself, get the 2-jack airline adapter. Lufthansa uses the proprietary dual-jack, at least in economy."
Cons: "Pasta dinner only had 1/8 piece tomato. Stick to the chicken."

Pros: "great service, food, and crew"
Cons: "Absolutly no negatives"

Pros: "Gluten free food was poor quality and tasteless. However the crew was very nice and helped us get additional snacks we could eat. Entertainment system choices were good, but system was very slow to respond and headphones were terrible. I would have used my own but did not have the adapter. Flight was on time and at one time got too hot from the sun outside. We sat next to a problem passenger that made the flight unpleasant. I can't blame the airline for that. Half way through the flight he was moved which was much better."

Pros: "We had a great trip -- helpful flight attendants...and no worries at all."
Cons: "DELAYED LEAVING FRANKFURT BY AN HOUR DUE TO BAD WEATHER."

Pros: "nothing"
Cons: "lufthansa used United for this flight. probably because they run out of airplanes, they used a plane so old, I believe it was from Nixon's time. very very old. I am suprised I made it one piece to Amsterdam. So dissapointed why Lufthansa linked their name with such a poor company like United. I never fly United."

Pros: "Nothing. Our flight was delayed by 4hrs due to weather conditions at SFO."
Cons: "Same issues as per first leg of my trip - Brussels/Washington, but even more restricted seat space. There was a empty row[3 seats] empty behind me. I'm a DVT patient[got it a couple of years ago while flying back from China - didn't move during the entire flight] and need to move frequently and need legroom to stretch out my legs as much as possible when sitting. Anyway, having informed a crew member about my DVT condition, I asked if I could move in the empty area - mind you, that was after plane door was closed and boarding had been completed. She refused only to give after takeoff the area to a lady with a little dog in her purse. This flight was operated by United. Our household will from now on avoid any flight that's operated by United."

Pros: "Liked the toilets downstairs. Good selection of entertainment. Pleasant crew."
Cons: "When I checked in I was told that I could take my suitcase, which is a carry-on size suitcase, on board. While boarding I was made to check it as luggage and told it was to big and too heavy even though it weighed 12kg."

Pros: "in flight service is great, lounges are excellent, and personnel are well trained and courteous"
Cons: "that I couldn't bring my kids into the lounge"