Pros: "The crew were lovely - friendly and polite!"
Cons: "The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related."
Cons: "Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination."
Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"
Pros: "I really enjoyed the food as always and overall, I felt very comfortable"
Cons: "I enjoyed my experience overall."
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Cons: "It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that"
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "Wonderful crew, excellent food, very comfortable!"
Pros: "Best flight I’ve been on"
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Cons: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."
Pros: "The seat was spacious and the crew was very nice!"
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Pros: "The attendants were very attentive"
Cons: "One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class"
Cons: "One of the flight personnel I felt was very rude"
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."
Cons: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Cons: "That is didn’t happen until the next day"
Pros: "Food vegan was good on all sectors"
Cons: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Cons: "Crew forgot to serve us our meal."
Pros: "Friendly, courteous crew"
Cons: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Cons: "Nothing to complain about"
Pros: "a) My vegetarian meal the I specially requested. b) The customer service on the phone, before my trip in California and the customer service of the flight attendants on the two flights of my trip. c) The blanket and pillow every passenger was offered on the long-haul flight from San Francisco to Auckland. d) The pilot or pilots handled the small amount turbulence we on the plane felt well so I did not feel uneasy at those times."
Cons: "For an economy class series of trips, I have nothing bad to report."
Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "The skycouch!!The"
Cons: "The entertainment selection was boring."
Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Pros: "Loved the crew, and entertainment options"
Cons: "Very little space in the aisle and between seats"
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Pros: "Awesome crew! Tasty food! Comfy seats!"
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Pros: "Crew was really helpful and friendly"
Cons: "Directing people from the terminal to the plane. Need a better strategy due to the fact that the steps are so steep, directing to the rear door instead of the front. When it comes to boarding time, we were all directing out but not indicating which door is closer to our seat. An agent needs to coach passengers outside or even when announcing boarding time -- indicate what seats should go towards the back versus the front door."
Pros: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Pros: "Seats were comfortable and adjustable with tons of legroom. There was a bottle of water at our seat when we arrived, real pillows, and no more than two seats side by side. Bean bags to rest your feet on was a great touch."
Cons: "Touch screen system on entertainment system was very sluggish and unresponsive"
Pros: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food Breakfast was very nice"
Cons: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food"
Pros: "seats were large, comfortable. layed back nicely"
Pros: "10/10 best flight I've been on, 13.5 hr flight flew by"
Pros: "I fly this route quite often and can't imagine using another airline. Always professional, always comfortable, always fun. Staff, food and entertainment are top notch. I literally trust the pilots with my life. Keep up the good work :)"
Cons: "I left my awesome brand new Nalgene at the terminal in SF. Never to be seen again. Could be worse, I suppose."
Pros: "The crew was super friendly and accommodating. They found solutions for any questions or difficulties we had. They checked any excess luggage before you boarded. Boarding the plane was done back to front which was nice in loading bags and passenger without waiting for people in front of the plane. Meal service was promptly served so complimentary alcohol. Both meals were appreciated on such a long flight."
Cons: "Only suggestion would be bottles of water that you can keep refilling."
Pros: "Food and entertainment were great. Crew was very nice."
Cons: "Sitting in between the economy sections meant everyone with a crying child should come stand by my seat until their baby stops crying."
Cons: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
Pros: "Good comfort service"
Cons: "Hour and half taking off, many seats were unusable because of a chute malfunction"
Pros: "Crew, comfort, snacks"
Cons: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"
Cons: "The dim sums could be changed for something else."
Pros: "I like the fact that qantas boards the passengers in the back and works their way forward! Ive seen airlines do the opposite and it takes forever and very inefficient. So good job qantas. Much appreciated."
Cons: "Food could be better and cabin and bathroom cleaned more thoroughly."
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Pros: "I slept for 12 of the 15 hours so? Food was good!"
Cons: "More leg room."
Pros: "Crew was amazing, first time on Economy Premium, really worth it."
Pros: "Terrible experiences overall and food is very bad."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."
Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."
Pros: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Pros: "Crew were great"
Cons: "Lost bags"
Cons: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "The flight was like floating on a cloud. Stunning crew, so efficient"
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Cons: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Pros: "Crew was great, friendly and accommodating. Food was good for airline food"
Cons: "Seat rows are so close together that you have to pay extra for a decent amount of leg room."
Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Pros: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Pros: "Food was very good and crew was excellent"
Cons: "As always, the seats felt too cramped"
Pros: "Got away on time and landed early."
Cons: "Boarding pass scanners broken - so couldn't scan from a phone. And then the boarding pass printer wasn't working properly either. Also these planes are very noisy."
Cons: "Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service."
Pros: "Service was good"
Cons: "Delays are too often"
Pros: "In flight crew"
Cons: "Disregard for chosen seats and unwillingness to reinstate them."
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."
Pros: "Boarding was easy. Crew is great and helpful!"
Cons: "Delay was long. Instructions on re-booking was dodgy. Luggage took for ever to come up and it caused alot of anxiety for many people. Some customers got "Express Passes" due to tight connections and some didn't. General confusion among Quantas' ground staff."
Cons: "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."
Pros: "Fiona's attention to. Ustomer service was outstanding!"
Pros: "The crew was very attentive."
Cons: "We were two hours late taking off because of mechanical glitches. We missed our original connection and our baggage was lost on our additional flights."
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "On Time performance"
Cons: "Very cramped. Food was poor. Limited games choices in the entertainment."
Pros: "the flight left on time which is always a boon, and the crew were efficient, altho i got the sense that they had done it all many times before, and they were only going thru the motions. the flight was incredibly full, so little room to move around, and leg room is a definite challenge! the bathrooms were good, they didn't smell like most airlines do! Food was generous in portion size, and there were yummy snacks also."
Cons: "the aisles in the plane were very narrow, so getting up to go to the bathroon with everyone else became a challenge! apart from the narrow aisles and the lack of leg room it was a good flight."
Cons: "Not told that pretty much the only in flight entertainment required downloading the qantas app"
Pros: "Service was pleasant. Entertainment selections were quite nice -- great to have so many movies and music from which to choose."
Cons: "Dinner portions were insufficient -- a tiny box of food, though delicious, left me feeling hungry. Legroom was cramped -- As a 6'2" (188 cm) man, I always have request aisle seating but was given a middle row seat. These should be reserved for shorter passengers only who do not require many ups and downs from their seats during the flight. No one should have to pay to choose a seat ahead of time! Except Qantas, I've never seen an airline charge to choose a regular, non-premium seat. That is ridiculous to charge $30, especially when the airfare was over $1300."
Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
Pros: "I am blind and travel alone. The special assistance Qantas offers is outstanding. Each crew member I interacted with both on board and on the ground were attentive, respectful, helpful, and just warm and lovely overall."
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Cons: "Having to pay for food in American Airlines codeshare flight."
Pros: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Cons: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."
Pros: "The staff takes very good care of you"
Cons: "The seats are getting closer to each other and you knees touch the next seat. Also the seats are only reclining a few inches.For an international trip it's hard on your back and to be comfortable. Meals are only ok."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "The crew was attentive and kind."
Cons: "On both my flights, vegetarian wraps were served. They were really unappetising."