Daily cleaning, installation of cabin HEPA filters on flights to Nuevo Vallarta
American Airlines, Alaska Airlines and Korean Air have waived their change and cancellation fees on flights to Nuevo Vallarta. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights to Nuevo Vallarta.
You cannot fly directly to Nuevo Vallarta. KAYAK recommends you fly to Puerto Vallarta Ordaz (PVR) (3.1 mi from Nuevo Vallarta). From there you can rent a car or get a taxi.
|Flights from Seattle||4h 56m|
|Flights from San Francisco||3h 44m|
|Flights from Minneapolis||4h 14m|
|Flights from Denver||3h 21m|
|Flights from Los Angeles||3h 06m|
The cheapest airline ticket to Nuevo Vallarta from United States in the last 72 hours was $104 one-way, and $228 round-trip on the route Dallas to Nuevo Vallarta. The most popular route is Los Angeles to Nuevo Vallarta, and the cheapest ticket found on this route in the last 72 hours was $229 round-trip.
Puerto Vallarta Airport is 3 miles from the center of Nuevo Vallarta. View on Map.
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 634,649 active cases of COVID-19 diagnosed in MX and 34,388 deaths as of Jun 16 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Nuevo Vallarta.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Nuevo Vallarta up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "No snacks :("
Cons: "It is much better now"
Cons: "Extra leg space"
Cons: "Nothing, all was perfect!"
Cons: "Delay Part not available"
Pros: "Awesome staff and plane. I Miss virgin!! well done to Alaska for keeping the spirit alive."
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Cons: "Boarding via bus to plane. Delays due to mechanical issues at both departure and arrival. Staying on the plane while maintenance is performed. No complimentary snacks or drinks after losing value on ticket price."
Cons: "Didn’t have audio on my seat .. compensated with free snack"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "Honestly, I guess the seat was fine."
Cons: "2.5 hour delay, poor service on the plane, late drinks, no compensation for the delay."
Cons: "You are no different then other airlines. Nothing sets you apart."
Cons: "The fact that Alaska screw up my flight and I wasn't able to fligh. Now they give another flight for 2 days after. I wil never fly with them anymore, nor I recommend anybody to fly with Alaska airlines."
Cons: "No food"
Pros: "The plane was late. I was tired"
Pros: "Alaska is great"
Cons: "Internet cuts off after crossing border. Need to get a Mexican Internet deal"
Cons: "I forgot my headphones. $3 to borrow a pair from virgin?"
Pros: "Had my bags in an incredible 10 minutes"
Pros: "In time, friendly check in."
Pros: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"
Cons: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."
Pros: "Arrived earlier. Good accommodations."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Cons: "The delay of 45 minutes to about an hour inside the plane."
Pros: "Great crew."
Cons: "I didn't try the food or entertainment."
Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Cons: "The diy watch movies on my own device wouldn't load. More frequent trash pick up."
Pros: "Nothing stood out as excellent except that we got there on time."
Cons: "I have usually flown with Virgin America. Uncomfortable seats both along your spine and on your bottom. After boarding the plane, it was very stuffy...no air from the vent. After take off, very little air thru the opened vent. No built in screen as compared to Virgin for movies, music, and a flight map....it's about $10 to rent a tablet to watch things with Alaska. Just before landing they played a commercial advertising their credit card....Oh no, I don't want to listen to commercials on the flight. That will probably cause me to book with another carrier in the future. I HATE COMMERCIALS."
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "I arrived early"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Cons: "no complains"
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Pros: "Ease of printing boarding pass and especially the luggage tags."
Pros: "Everything and how they treated you was great."
Cons: "Typically when you fly to Mexico the airline provides paper work you need when land. Alaska ran out but said the forms would be at the gate. They ran out there too! By the time we got our forms other planes had landed and it added 2 hours getting through customs."
Cons: "Good one"
Pros: "It was everything nice from the take off to the landing"
Pros: "Nothing in particular."
Cons: "The fact that you cram people into small spaces. It's awful that you treat coach so terribly. Someone needs to design a more comfortable experience."
Pros: "TSA staff was great. Security was a breeze. The first plane had USB and standard outlets on every seat. Layover in Seattle was nice."
Pros: "Friendly flight crew.Smooth boarding.On time flights.First time flying w/Alaska Overall very satisfied"
Cons: "There was some serious turbulence,about 15 or 20 minutes total."
Pros: "Good experience, considering I just had back surgery 3 months ago. Very smooth flight and on time. Than you"
Pros: "We boarded in a timely manner & with ease."
Cons: "The pilot could have been more informative in filling us in on where our plane was or we could have had the visual screen showing us."
Cons: "Plane 2 1/2 hour delay"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Cons: "Departing flight was delayed without notice"
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Cons: "No WiFi service was available on the flight. I would have liked to have known that beforehand as I had planned to do some work."
Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."
Pros: "Ceres was wonderful during the check in process. She went above and beyond with assisting with some challenges we had with someone in our party. Made it seamless and enjoyable. Great flight!!!"
Pros: "Great service & great flight"
Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"
Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"
Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."
Pros: "In time/early"
Cons: "Charged for baggage and later were checking bags for free. No pillows or blankets. Noisy flight and mildly bossy crew with other passengers. I'm old enough to remember what it can look like when done well."
Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."
Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Pros: "The crew did their best to comfort passengers."
Cons: "The flight was super delayed due to weather."
Pros: "The crew"
Cons: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"
Pros: "Quick, easy boarding and an attentive staff helped"
Cons: "There is no entertainment options at all. Would like more"
Pros: "The crew was friendly."
Cons: "Sun Country doesn't have a gate in Dallas so boarding was a challenge. It was a very unorganized process and took much longer than a standard boarding. Takeoff was delayed by an hour due to this. We will not be flying Sun Country again."
Pros: "The crew was friendly"
Cons: "The flight was delayed by an hour"
Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."
Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."
Pros: "Loved the service received in first class."
Cons: "I intentionally purchased a first class ticket and selected a window seat by myself but then was asked to switch places with A non-rev passenger so she could sit by her husband. I normally don't mind making these accommodations, but it does seem a little silly to ask a paying-for-a-first-class-seat-customer to move seats for someone who is flying standby."
Pros: "From the ticket agent to the flight attendants... EVERYONE was professionally friendly and positive."
Cons: "The chicken salad was excellent and the service was great in first class."
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "My first experience with this airlines. Would definitely fly with you again."
Pros: "Price for ticket"
Cons: "No snacks"
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."
Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Pros: "Staff was very nice"
Cons: "Landing was rough"
Pros: "The plane looks old- phone jacks loose , no entertainment available"
Pros: "There was none"
Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."
Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."
Pros: "Fantastic flight all the way around! Will fly this airline again for sure!"
Cons: "Seats are so close together your knees hit one in front when they recline back No leg room Plane didn't take off on time"
Pros: "Best air lines, i ever travelled. I will keep Sun Country airlines as preferred air lines."
Cons: "Very friendly staff and nice flight. Follow up on beverages."
Pros: "Sun Country did everything right on our trip to Puerto Vallarta. Promised and delivered. That's all that people want."
Pros: "direct flight"
Cons: "flight was delayed"
Pros: "Crew were very nice also the flight prices was very reasonable"
Cons: "Departed on time"
Pros: "The flight attendants were mostly pretty friendly."
Cons: "We had to wait on 33 passengers to go through customs and ended up taking off about an hour late. That was annoying."
Pros: "I liked the information emails on when I could check in early, boarding info, baggage claim info when I check my bag."
Cons: "I didn't have any problems with this flight."
Cons: "My baggage was lost."
Cons: "Couldn’t get the WiFi to work"
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Cons: "Easy for check-in and on time"
Pros: "The timing."
Cons: "The landing was a little rough."
Cons: "no pre-check line or priority access line through security. There's not even advance warning when you buy a ticket that its anything but business as usual at LAX. They are renovating the lounges too so some are closed with no mention on the website. It's really inexcusable to not mention the state of affairs when considering traveling on the airline"
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "No room in the seating, nor in the overhead."
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "There was a large amount of room"
Cons: "long boarding time"
Pros: "The staff on board was excellent!"
Cons: "WIFI was not working"
Pros: "Everything worked out just perfect"
Cons: "No snacks served"
Pros: "On time!!"
Cons: "delay service is really bad cant find my baggages"
Pros: "Fast and nice"
Cons: "I have no complaints"
Pros: "Nice service"
Pros: "Boarding was organized and staff members attentive."
Cons: "Entertainment and food not free even though it's an international flight. Airline didn't provide blankets and was too cold inside the plane."
Pros: "The service was great and the food was amazing."
Cons: "I really enjoyed the food and all the movie selections."
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Everything done properly, not a single flaw."
Pros: "The crew was very nice and attentive."
Cons: "The flight was 2 hours late. It took too long to board once it started. We had to take a shuttle to another building and stand and wait for 20 minutes in a line on a ramp. No option to purchase a sandwich on the plane, nor real food options in the terminal"
Cons: "Tiny seating space. Don't be fooled by the low starting price they have a bunch of hidden fees. Cero interest in helping costimers. There are openly after people's money. I never review anything unless is alarming. Go with interjet or Jetblue or anything else. Please listen, not BIAS on this one, fam."
Pros: "On time"
Cons: "Short leg room"
Cons: "The stewards in the plane seamed angry and not speaking Spanish you are on your own.... and 5 hrs and nothing.. no tv no snacks not even water offered.... very sad.... was on a 1 hr flight on interjet and was offer sooo many things for free... I will not be using volaris again...... Just felt like I should not be there"
Cons: "They charged me at the front desk for a small bag and when bosrding the plane they stop me and charge me again for the same bag. They are so bad"
Cons: "The space for the legs in the airplane is too short!!!"
Cons: "The flight was an hour late, plus it seemed chaotic and the crew was rude ."
Cons: "4 h delay"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "Como la gente me trató"
Cons: "Customer service."
Pros: "Amazing crew"
Cons: "More comfortable seats"
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "on-time flight and arrive"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!"
Pros: "Flight delay horrible ... almost missed my connecting flight ."
Cons: "Better connecting flights"
Pros: "The crew had good attitude."
Cons: "Everything’s was worse I never use this aerolíne very upset"
Pros: "Departed on time. Non-stop to PDX was appreciated"
Cons: "Packed in like cattle, seats were not comfortable, no WiFi"
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Cons: "El equipaje"
Cons: "Deliver bags"
Pros: "Like how they offer family boarding with kids."
Cons: "Their flight service crews and counter workers need some customer relations skills."
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Give the drinks at least for free"
Pros: "The crew was very nice & everything was very clean."
Cons: "The menu options was very vague and everything was so expensive. The only thing that was free was a cup of water. They could definitely improve their menu"
Cons: "More options to fly out of Chihuahua because Volaris is horrible."
Pros: "The flight was punctual."
Cons: "The crew was to loud and annoying. I got a window seat without a window and was not notified (Seat 30F). If there was mention of no window seat I would have purchased a window seat."
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Cons: "when we arrived to LAX we had to wait on the runway for about 45 minutes because supposedly there was another airplane in the place where we suppose to disembark."
Pros: "Crew did there job very well. Seats were terrible like riding in a New York City bus. Shamful, this airlines has no respect for their paying customers. My knees were pushed into the seat in front of me."
Cons: "Fire, dismiss, out of hear the CEO who approved the cramped seating layout!"
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "How fast the actual flight was."
Cons: "The accuracy of the departure information."
Cons: "One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience."
Pros: "The price is good. The punctuality is good"
Cons: "The luggage fee is too high"
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Pros: "The plane was great and so was the flight. I like that they save the overhead compartments for the people who are sitting in those seats."
Cons: "It would be good to be able to charge my cell phone on board"
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Cons: "This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life."
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Pros: "Travel time"
Cons: "No real food only snacks"
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Pros: "It arrived"
Cons: "No email to check in, unclear website, forced to pay 8 dollars to check online because I hadnt been assigned a seat and only options were exit row, had to pay 30 dollars to board because they never made the carry on allowance clear and my bag was 2 k over. Would not recommend."
Pros: "Don't leave me abord lost my flight and my money"
Cons: "That airline sucks"
Cons: "2 hours delayed"
Pros: "The plane left on time"
Cons: "No leg room, airline policies"
Pros: "Dirt cheap"
Cons: "You get what you pay for (and nothing else). Often delayed and always a cluster$&ck, Aerobus is like a flying greyhound bus."
Cons: "It had a 4 hour delay, no food, no entertaining, long lines. Terrible"
Cons: "Thick old-fashioned seats on our recently refitted aircraft meant that I was crammed in with my knees firmly into the seat in front. I'm not that tall either so I would hate to be a tall person with this configuration. At check-in, the queue at MEX was very long and disorganised. It took 1 hour and 15 minutes to get to the front. There was no option for bag drop or online check in which would have massively sped up the whole process. VivaAerobus need to learn a lot from the European low cost airlines who make all of this seem easy !"
Pros: "No issues with slightly over weight luggage, Quick boarding."
Cons: "No entertainment, but OK for the price."
Pros: "Comfy chairs and we were in boarding group 1"
Cons: "There was what seemed like a high school trip going who'd paid for express service so all three people at the check in desk we're dealing with them for ages - they were very slow. There should have been at least one of the 3 taking the regular queue since it was huge and we'd already been waiting for ages when all the teenagers showed up and got to skip the queue"
Cons: "Poor customer service, terrible check in and boarding procedure."
Cons: "Boarding was chaotic"
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Pros: "Decent flight once we took off."
Cons: "If The flight didn’t depart an hour late."
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Pros: "the fly was delayed and the seats are too crowd"
Pros: "Everything was perfect but the price"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Seat space"
Cons: "3 hours late"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "Did not my luggage"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Food and entertainment and leg space."
Cons: "Mex AirPort ,"
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Cons: "My flight was delayed, and I missed all the other flights."
Cons: "Boarding took just too long"
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Cons: "Seat doesn't recline. Pitch felt smaller too."
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Very much on time nice crew and in land excellent people"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "There's litteraly no leg space between seats."
Pros: "Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last"
Cons: "Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Cons: "It was delayed by an hour"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Airlines flying to Nuevo Vallarta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Nuevo Vallarta
Masks required on board, masks provided on flights to Nuevo Vallarta
Social distancing seating
Middle seats unavailable to book on flights to Nuevo Vallarta
Testing for antibodies, testing for symptoms for flights to Nuevo Vallarta
Waiving of change fees. Search flexible flights to Nuevo Vallarta