OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
Pros: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Cons: "Did not like emergency exit seat."
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "The crew"
Cons: "The seats were substantially more cramped than the other flight."
Cons: "If flight wasn’t delayed."
Pros: "Crew was amazing"
Cons: "The boarding"
Cons: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Pros: "The service was exceptional"
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Cons: "Great staff and food for a plane."
Pros: "comfortable seats"
Cons: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."
Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
Cons: "Everything the whole team was great."
Cons: "Everything. The best I I"
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side."
Pros: "Staff very friendlym Flight was on time."
Cons: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
Cons: "I was pleased with all."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "short flight ready to get home"
Pros: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Cons: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Pros: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Pros: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Everyone is super nice."
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "flight attendant in business not as nice as sfo to narita"
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Pros: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Cons: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "Food was good."
Cons: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "Good service."
Cons: "Flight was congested."
Pros: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Cons: "Space of the seat are too tiny also a place to have some food"
Pros: "The food was great. Very responsive flight crew."
Cons: "Could have been slightly cooler in the cabin."
Cons: "Headset wasn't working propperly."
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Everything was ok except that one of my checked in baggage which was new lost 2 of its wheels and so I filed a complaint and hope they would give comoensation. otherwise, everything was good!
Assistance to getting into gate and my flight since it’s my first time flying.
Pros: "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."
Cons: "The websites should be improved that allow users to login."
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Pros: "no flight yet"
Cons: "of course"
Pros: "Nice crew, direct flight to LAX."
Cons: "Philippines Airlines has two things it could improve on: one is the food, which is probably the worst of any airline I’ve flown on in recent years. But the thing that is most problematic is that it is not a member of any alliance. I live in Manila, but only for a year or two, so would be nice for those miles to be transferable. If PAL didn’t have the only direct flight from Manila to LAX, I would avoid the airline altogether for long international flights."
Cons: "Baggage delayed for days"
Pros: "On time"
Cons: "The ride..."
Cons: "Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help"
Cons: "Clean the rest room and fix the lavatory"
Cons: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Cons: "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."
Pros: "The crew was helpful and patient. Toilets were always clean."
Cons: "Beer was not available. Sometimes the type of food was not available in the coach class."
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Pros: "not any games to play on the behind seat screen, it helps to pass the time..."
Cons: "The food was just ok,,,,could have been better.."
Pros: "Crew was nice and helpful. Seats were decent for economy."
Cons: "Charging outlets for non phone devices."
Pros: "The food was great and so was the entertainment."
Cons: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Cons: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Pros: "Food is better than most economy boarding and friendly cabin crew service."
Cons: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Pros: "The crew"
Cons: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Cons: "The gate was too far"
Pros: "I observed that the crew were doing there very best to help with the passengers and their concerns. I also saw that they were on top with regards to cleanliness especially the lavatories. I also like how they treat each and everyone with respect especially the older people that we are with."
Cons: "PAL - Plane Always Late! it seems that this meaning to the acronym sticks really good with our flag carrier. I was observing and trying to get some information on what is happening or reason for our delayed flight but to no avail. The captain's explanation makes no sense. With a 3 hour delay, I knew and felt that It would not be a great ride because right from the very start it already started wrong. I was already stressed out from the very beginning even though i saw in the cabin crew's effort and super great service towards especially to our older passengers their dedication and passion to serve. I was really looking forward to this flight but I guess this was one of those days that all you could do is close your eyes and stretch your patience. One other bad experience was getting on Terminal 1. Great improvement but it could be still better. Can't connect to Wifi (its asking me my number on the US when I did not sign up for roaming and for sure will not be able to get the code that they will send on my number) Last year was better, just log on and boom! Impressively lightning wifi speed connection. No questions or log ins and you can safely assure and text your relatives waiting patiently outside that you are there waiting. I just wished we went to Terminal 2 instead. But I guessed it will also be the same because everything started on a bad start with that 3hour delay. They were lucky most of the passengers were excited to be home and sleeping!"
Pros: "Crew was very professional and was quick to address any needs of the customers"
Cons: "Better choice of foods"
Pros: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Cons: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Pros: "Little less food."
Pros: "Landing was perfect"
Pros: "Lots of delayed flight"
Pros: "I liked that the lady at the front desk turned us away and we weren’t able to board our flight due to not having a passport that extended out six months to expiration."
Cons: "I did not like the fact that I booked my flights months in advance and would have done this adjustment with Our ample time and not one person informed us about our passports from kayak or Philippine Airlines. It was disgusting that I had to lose my flight and not even receive any kind of courtesy from them or you as far as even a partial refund or any kind of acknowledgement. We just booked other flights without your product. Terrible experience. i am just appalled at the kind of service kayak offers."
Pros: "Flight was on time."
Cons: "No entertainment at all. This particular Philippine Airlines flight (PR113) from Los Angeles to Manila of July 7, 2018 did not have TV monitors, not even a USB port. Yes, they were iPads to hand around but it was not enough for everybody. Yes, we have cellphones but without a USB port, how do we recharge our phones? Sure we have power banks -- but why would we use it up on entertainment when we will definitely need it to communicate once we get to Manila? For a short flight, fine. However, for a long haul flight of 13 hours or so? Have mercy!!!!!"
Pros: "We were led to board the aircraft early but ended up sitting inside the plane for half an hour past our scheduled departure time to await boarding of other passengers connecting from other flights."
Cons: "Long wait time inside the aircraft past the scheduled departure time to await other passengers connecting from other flights."
Pros: "Comfort and entertainment system"
Cons: "To late to board passengers,"
Cons: "Traveling with kids we paid the higher price for a supposely non-stop flight (other better airlines were cheaper with 1 stop). In reality, it made a refueling stop in Guam. This was not disclosed when we bought the tickets. We got an email the morning of the flight telling us the arrival was delayed by one hour still nothing about a stop. We found out when we were checking in at the airport. Then, while stop on Guam, we got email saying the flight is 2 hours late! WTF"
Pros: "Entertainment and the crew was really good"
Cons: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Pros: "3 meals. Super kind beautiful attendedTs"
Cons: "Nailed in the els How by serving cart while dead asleep!"
Pros: "The only thing I like is the straight flight of otherwise food was ok"
Pros: "Other than a crew member that was quite rude all else was ok"
Cons: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Pros: "Crews with good service but just notice they treat us different by giving drinks etc my seat mates she gave a full can of drinks and yet mine was like a sample cup. Comfort is not good really especially for long hrs of flight. But it’s expected for economy class. Also my baggage took so long. I would still fly with PAL it’s non stop and the feel of Filipinos are nice to experience"
Cons: "The food it’s was terrible sorry. I was expecting a good food from our Homeland and yet they were serving some foreign menu I flew with PAL because I was expecting to have a good meal for a long trip and the crew was giving me a small amount of drinks while my seat mates was having a full can I knownits a small thing I just need to understand why?"
Cons: "Food was just okay. Nothing to rave about. Could be improved."
Cons: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Pros: "We arrived on time"
Cons: "Delayed flight"
Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"
Cons: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Pros: "Food was ok"
Cons: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Pros: "Food and crew"
Cons: "There was only entertainment on your phone or iPad"
Cons: "Kayak sent me an email with wrong Terminal. It said in Terminal B. But there's no Terminal B. They are Terminal 1, 2, 3. So my pick up by my relatives was delayed by 1.5 hours looking for the terminal in the email. I had a headache due to hunger and stress ."
Pros: "Very good cobfort and assistance"
Cons: "Entertainement system was bad, few options, no wifi as indicated before"
Cons: "Departure was delayed by more than 1 hour"
Pros: "Earlier arrival in MNL on the return flight than expected. Everything went smoothly."
Cons: "Delay in flight from MNL to LAX but not really that much of an issue considering traffic in LAX on a Friday night. Online check-in was not working for the return flight to MNL on Dec 30. Was a little too strict on the check-in luggage. Should consider total weight rather than per luggage piece."