Nothing. The most disgusting experience ever. Those LAN people who attend customers in Curnca are thief. They should not be allow to work there. Latham needs to fire them or they will loose customers.
I had my wife pregnant in pain so we couldn't get on time for our fly, the LAN attendant said they she cannot do nothing so we loose our fly and we had to pay a huge penalty to change our fly time. The plane left very late so we could have easily enter. She is so disgusting and she needs to be fired. Horrible experience. Latham do something about it.
They were prompt in rescheduling my flight from a different city. The staff were friendly the flight was on time.
The airport closure in Cuenca was out of my control and my flight was changed to leave from Guayaquil. I had to pay for a shuttle from Cuenca to Guayaquil. A free shuttle should have been provided by the airline, or some sort of refund as Guayaquil-Quito flights tend to be cheaper.
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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