The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
You charged me for coffe after flying all night
The flight was cancelled, it was very difficult for me to do all rearrangements.
Wheelchair was not provided at London and Phoenix locations.
delay too long
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
newer plane, good staff
need better and more food options, more often
Two hours delay in the start.
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
old plane, tight and uncomfortable
Václav Havel Prague (PRG) Czech Republic
Chicago O'Hare International (ORD) United States
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