the flight left with 2 hours delay, the crew was inmature, the plane looks like a 1950 plane it belongs to a museum, the food was a cold sandwich, no english on the crew, no Entertainment system, nothing, they also made us pay taxes in manaus even tho they were included in the ticket,
0/10 airline
There was no air conditioning on the plane in 100 degree heat when you boarded. It was a fairly old plane with no entertainment at all. The food was edible. The flight from Barcelona-Miami was delayed over 3 hours. Bathrooms were without water and disgusting.
The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.
Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.
When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990
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