Daily cleaning, installation of cabin HEPA filters on flights from Vermont to New Mexico
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Scores according to KAYAK customer reviews
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Cons: "Flight was delayed"
Pros: "Crew was nice"
Cons: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Flight attendant in first class was amazing."
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Friendly crew and on time flight"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Cons: "Delayed, gate agent trying to rebook not super helpful"
Cons: "Bad food"
Pros: "The service was exelente"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Cons: "They cancelled the flight 30 mins before the flight"
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."
Pros: "The flight trip coming to an end."
Cons: "Boarding is inefficient. Attendants were friendly but not attentive. The entertainment system was malfunctioning. This was not a pleasant experience."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Pros: "great service and a quick flight"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Cons: "Boarding in LA was. Mess"
Pros: "The plane got me & my family safely to our destinations. Easy & fast check-in."
Cons: "Flight delays on both departing & return flights to Los Angeles. Delta didn't offer any compensation for the delays. Crew was not very friendly especially on my return flight. The flight attendant couldn't even give me a bag of peanuts."
Pros: "Crew and ground staff were excellent"
Cons: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."
Pros: "Boarding was easy. The Plane was somewhat clean. One of the foldout pamphlets in the seat was dirty with some sticky residue. The crew was nice. The complimentary stuff was average but typical among most airlines."
Cons: "Seats are tight for anyone over 6 ft. I am exactly 6ft and leg room sucked. Both to our destination and back, my wife and I both had faulty touch screens that would not allow one of us to watch the free movies. Mine was on the way to our destination and hers didn't work on the way back. This made the flight long for one of us. That stuff should be checked on a regular basis."
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."
Cons: "The 2+ hour delay"
Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
Pros: "Crew was amazing"
Cons: "The WiFi would not connect for two of my flights. I wanted to watch movies"
Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."
Cons: "Smooth flight left on time and arrived on time."
Pros: "Easy boarding."
Cons: "No usb charger. Flight delayed."
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "Boarding was quick and easy. There was enough room for carry on in the overhead compartments and the in flight entertainment system was great with an easy access usb charging port."
Cons: "Seats we’re small, no room to place anything in the pocket in front of me and the chairs were so small that all the people next to me had no room to move. None of them were extremely big people, but they didn’t have room for their hands and feet, so they were all in my space. The isle was too narrow"
Pros: "On time"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "Quick flight good crew"
Cons: "More entertainment and snack selection"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Cons: "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
Pros: "No blankets no entertainment"
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Cons: "No snacks"
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "early flight. Smooth. Good landing. Friendly folks."
Cons: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."
Cons: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Cons: "The changed of flight from.BA To American airlines."
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Almost empty in economy"
Cons: "I liked everything"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Great entertainment system at each seat"
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "This was such an easy transition. There was always an associate at hand, ready to help, and when I made a request it was speedily completed. All aspects met my needs."
Pros: "No hassle. Drinks provided. No complaints."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Pros: "Like the drink & snack bar that is always open. Crew kept bathrooms maintained reasonably well."
Cons: "They were out of some of the drink and food options. The Vegetarian special meals were poor."
Cons: "No place to put my purse!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Cons: "They are too narrow but most importantly they top part goes forward to much. on other airline planes I can sleep fine but not on this one. Terrible seats."
Pros: "Easy connections"
Cons: "Showed up 29 minutes before my earlier flight and was evicted. It took 7 hours to get on another one. Then that flight was delayed an hour due to the A/C not working. Frequent business traveler going to avoid AA at all costs from now on."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "good crew. plane was showing of wear. torn pockets and worn out seats."
Cons: "newer aircraft or refurbished one."
Pros: "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."
Pros: "Crew was nice"
Cons: "More comfortable and spacious seating, more reasonable priced food for the quality you get"
Cons: "No room in the seats at all"
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Pros: "The flight was excellent. My luggage dding"
Cons: "Having my luggage."
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "2 hour delay."
Pros: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Cons: "Lots of noises crew were good . Price of luggage was outrageous"
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "Flight was late"
Cons: "Thirty minute delay with pushback in San Francisco"
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "The plane did not crash"
Cons: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Pros: "OK service, hard landing"
Cons: "Scheduled times were kept"
Pros: "It was on time and I had no problems whatsoever."
Cons: "It was delayed a few minutes"
Pros: "Nothing positive to say about United Airlines"
Cons: "Everything was terrible"
Pros: "The crew was polite and courteous. Aircraft was clean. The flight even landed way ahead of schedule. Overall a great return flight"
Cons: "The food seemed overpriced for what it was. I passed as it didn't look very appealing."
Cons: "Service,and checking .. most people at ticket counter"
Pros: "Again, great staff at the gate and crew aboard. Short flight but very comfortable."
Cons: "It was freezing!"
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Pros: "On time both ways"
Pros: "seats aren't so cramped."
Cons: "too cold. could have a few blankets on hand.."
Pros: "Good service, quick flight, food/entertainment N/A"
Cons: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Pros: "Quick easy no delays"
Pros: "The flight was safe, the crew courteous. Why persist in jamming people into seating that is uncomfortable and unhealthy."
Cons: "Why persist in jamming people into seating that is uncomfortable and unhealthy."
Pros: "Not much."
Cons: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Cons: "No snack or entertainment."
Pros: "The crew was very nice, the food was good and boarding was quick."
Cons: "The seats were terribly uncomfortable, and the WiFi was expensive. Plus, when I got to my destination, my suitcase has been damaged and a few items were missing."
Pros: "Was on a larger regional small jet. The service was great. Lots of legroom."
Pros: "Friendly and efficient. All went as planned"
Cons: "United double charged me for the same flight! When I called customer service I was left on hold for a long time and received no explanation or refund. Such a terrible airline experience."
Pros: "Nothing to like over other airlines"
Cons: "Hidden fees after booking. I pre paid for seat selections, the airline reassigned our seats right before boarding the plane."
Cons: "The flight was delayed arriving to Burlington and then there was a problem in the baggage area that needed to be fixed. We were delayed over an hour leaving Burlington and then when we arrived in Orlando we sat on the tarmac for over an hour because, according to the crew, no gate was available for us"
Cons: "Frontier is an airlines that doesn't care about its customer. Period!"
Cons: "Frontier, no food, no entertainment. Fine with me but I cant rate ir."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "The flight was nice and comfortable I haven't been on a plane since 2005 so I'm happy!!!! Thanks"
Cons: "Prices of snacks are to expensive maybe some real food like pizza, hot dogs etc....... And the charge for luggage is ridiculous $45 is alot for one bag even more if you have two or three bags whether it's carry on or the other it's still $45 and that's to much. Thanks!!!!!"
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Cons: "At the time of booking, it was not very eveident or clear that the price did not include the carry on. So I had pay additional 80$ for that. I would blame kayak for that and not really frontier. Also, the seats were very uncomfortable."
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Pros: "Tv please"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "Arrived safely."
Cons: "Charging to put a bag in the overhead bin. Really?"
Pros: "Boarding process."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "Friendly crew members"
Cons: "Carry on bag fee too high. Not much leg room. Plane was dirty."
Cons: "$40 for checked bag Paying for juice/coffee inadequate legroom"
Pros: "Crew was good at keeping us updated ."
Cons: "4-5 hour lay over. Being put on the plane wait and hour . Then remove us from the plane and tell us to go to a different gate. Then we get there tell us to back to the original gate, and wait to board our original plane"
Pros: "You get what you pay for. Cheap flight. No beverage service."
Cons: "Uncomfortable. Pay for beverages. Pay for seat assignment."
Cons: "Three days before christmas on 12-22-16, Frontier cancelled our flight last minute from Phoenix to Cincinnati. I was traveling with two small children. The only option we had to get home was to pay $2200 for 3 one-way Delta tickets. Now I'm in the process of trying to get $1800 dollars back. Frontier initially told me those who bought tickets from another airline could get $600 for every ticket purchased. I have submitted everything requested and now am receiving emails that there is no guarantee I will be reimbursed. Frontier better do what is right and reputable. Customers don't deserve to be treated this way."
Pros: "Flight was delayed and then cancelled with no explanation (weather was perfect). Airline staff were rude and unhelpful. Hinky dinky airline - airport vendors refused to honor Fronteir's meal vouchers, believing airline would not reimburse them. Frontier tickets were cheap but not worth it"
Pros: "We didn't crash."
Cons: "Frontier has to be the worst airline I've ever flown on. You have to pay for everything "extra". Your ticket doesn't even give you a seat, you have to buy your seat extra, carry on is extra... Etc. might as well charge for using their tray tables while they are at it. I can honestly say I'll never fly with them again."
Cons: "My flight was scheduled for 8:30pm and was delayed initially due to lack of staff. That delay went on every hour until 11:30. Then Frontier cancels the flight n claims it to now be due to weather, which by law they don't have to put passengers up in hotels. I hate this company this is the second time I flew with this company and the second time my flight was delayed and I was poorly compensated."
Pros: "Nothing. There was unexpected fees. And the plane seats were awful. I bet a bus has better comfortable seats."
Cons: "Nothing. There was unexpected fees. And the plane seats were awful. I bet a bus has better comfortable seats."
Pros: "You can't beat the price. Was able to get on and off with no issues"
Cons: "Price for carry on and checked bags a little high. Was charged for all stacks and drinks."
Pros: "Clean airplane. Crew was nice."
Cons: "Cheap seats. Noisy. It rattles and shook worried me."
Cons: "The pull down tray table was so small that a laptop could not even sit upon it. I had to type on my lap the entire filight. Also, I am only 5'3 and was extremely uncomfortable with the lack of space between my seat the the one in front of me."
Pros: "Getting luggage on time"
Cons: "Nothing about this flight. UNCOMFORTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "on time,"
Cons: "These planes are not set up for comfort. the paper thin seats are uncomfortable, and they don't recline at all. busses are more comfortable. You already know you are going to have to pay for a soda, but they cut every other cost in setting up the interior of the plane."
Pros: "On Time Departures, low fares"
Cons: "baggage charges"
Cons: "Unclear baggage fees"
Pros: "The flights are cheap"
Cons: "The takeoff was delayed so we arrived late. They switched our bag carousel 3 times. There were no snacks nor entertainment. Worst of all it was freezing. The baggage fee policy is probably the worst of all airlines. I should have paid more for a more mainstream airline ticket; with the free carry-on allotment, it would have been cheaper in the end."
Cons: "My flight was delayed 3hours"
Cons: "Seats don't recline, food tray very small, no free beverage except 1 cup water and most of all the unexpected 60 dollar charge for a CARRY-ON! Like the carry-on that easily fits in the over head space above and no one else charges for."
Cons: "Crew was very rude and giving everyone attitude throughout the flight. Once we arrived we spent an hour just waiting for a gate to open up. The crew couldn't help that but their attitude during the ordeal was rather condescending.speaking to everyone like children."
Pros: "The crew was nice and did a great job."
Cons: "We were delayed on both flights by over an hour. The flight from Denver to Houston was delayed 2 and a half hours and I didn't feel we were adequately informed about when we would finally be taking off. Once we boarded the plane, we were delayed an extra half hour waiting on paperwork. All around it was a frustrating experience."
Cons: "Frontier is awful. The worst, cheapest, crappiest airline in the business. I will never fly them again, and will discourage anyone and everyone I know to do so, as well. Not even a free water or a free carry on. The absolute worst."
Pros: "Seat was comfortable. I had enough room with long legs!"
Cons: "I did not like having to wait in line at ticket counter to check my bag. It would be great to have a line for just checking bags at the ticket counter. I stood in that line and watched people doing seat selection, finding IDs, paying for stuff. A kiosk machine would be good too. If you're going to buy more planes fix the incoming passenger issues."
Pros: "The crew was very nice and apologetic."
Cons: "Loaded on time but waited 25min for the fuel truck to arrive after the schedule departure. Once we arrived and the pilot had nearly made up the 25minutes we waited for a crew to bring us the last 50 feet in for 20min. Once again putting us behind. Finally it took over an hour to get luggage after we landed. The ground crew in Portland and Denver must have had the day off."
Cons: "I had very little leg room, I had less than half a can of soda to drink in a cup filled with ice, there were screaming children everywhere and the plane was dirty. The flight attendants looked like they would rather be someplace else then doing their job."
Pros: "Plane was clean, and finally arrived safely"
Cons: "Delayed delayed and delayed again text message from front tier had one time announcement, announced another time and Miami airport screen was never updated at all. To check bag no reps were available for over 45 minutes with the line getting longer and longer customer service reps were also unavailable on the phone. So many fees, does not turn out to be a bargain."
Cons: "Both flying out and my return flight were inconveniently off schedule. Logistics seems to be a nightmare for you guys. On the way out, we spent about an hour just waiting in the plane after landing, waiting for an open gate. THere were several other Frontier planes waiting on the tarmack as well -all of us stuck in limbo. Flying out, our flight was an hour behind schedule for a seemingly similar problem, the incoming plane had to wait for ever on the tarmack, and by the time they were finally let off the plane, and the plane cleaned and prepped, we were an hour behind. Very frustrating."
Pros: "Staff was friendly from check in to boarding, the flight was on time, and the airplane was roomy and clean. Pilot did a great job landing the plane too. I've been on some choppy landings."
Cons: "If they provided complimentary drinks, they would be number one on my list."
Pros: "Boarded quickly!"
Cons: "Didn't get asked for a drink. Walked right past me ."
Pros: "Overall, everything was great. The crew was nice. The plane was nice."
Cons: "All the extra charges for carry-on luggage, etc."
Pros: "Honestly, there was nothing positive about my experience. It literally broke my heart and reduced me to tears in public."
Cons: "I'd just barely missed my 45-minute cutoff, and the employees at the desk refused to do anything to help get me on my flight. In fact, when I started crying and explained why this trip was immensely important, I was told, "You can cry all you want, but it won't get you on this flight." They offered to reschedule me for a flight two days later, which would have meant missing the viewing and mass and only being able to make the funeral, and which would cost as much to reschedule as the ticket I'd already purchased. I unfortunately couldn't afford to do that. Lastly, I was told that I could call Frontier to see if I might be able to get a refund. But, umm, they work for Frontier. Why wouldn't they just know? I never bother to review anything online, positive or negative, but my first experience with Frontier will be my last. I cannot believe how horribly I was treated, especially in light of my circumstances. Have you people no empathy?"
Airlines flying from Vermont to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vermont to New Mexico
Masks required on board, masks provided on flights from Vermont to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Vermont to New Mexico
Testing for antibodies, testing for symptoms for flights from Vermont to New Mexico
Waiving of change fees. Search flexible flights from Vermont to New Mexico