Find cheap flights from Vienna to Florida

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Pros: "Yes"
Cons: "Everything was good"

Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"

Cons: "Fix the damn KIOSKS at Vienna!"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Pros: "Smooth flight."
Cons: "Seat a little cramped."

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Cons: "Not enough leg room"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "Flying with KLM is a pleasure"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "Norhing"
Cons: "They have mabaged to lost my luggage"

Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."

Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Pros: "Friendly staff, good service and on time departure/arrival."

Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Pros: "Everything"
Cons: "Nothing"

Pros: "The flight was great."

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pros: "Good multi media access and content"

Cons: "old plane, tight and uncomfortable"

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Pros: "Same as above"

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "delayed"

Cons: "seats on Jet air flight are very uncomfortable"

Pros: "Crew was great"
Cons: "Boarding is a zoo. Boarding by row is faster."

Pros: "Ontime and efficient boarding with polite crew."
Cons: "Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects."

Pros: "food good"
Cons: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."

Pros: "The flights and food were good. no problems there."
Cons: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."

Cons: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."

Cons: "The flight was cancelled without explanation"

Pros: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."

Pros: "Great food and service as always"

Pros: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Cons: "Obviously, no food or water in Economy."

Pros: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."

Pros: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Cons: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Cons: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"

Pros: "Flight attendants"
Cons: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."

Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Pros: "Made an effort to avoid the turbulence."
Cons: "Bumpy ride."

Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"

Cons: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."

Cons: "Mid day flight , no food or snack , how cheep will the airlines go?"

Pros: "A lot of leg room"
Cons: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"

Pros: "I slept the whole way through"

Cons: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"

Cons: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."

Cons: "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Cons: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."

Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"

Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."

Pros: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Cons: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."

Cons: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"

Cons: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."

Cons: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."

Pros: "Great movies. Lcd Screen is awesome"
Cons: "Somewhat unfriendly crew"

Cons: "Flight delayed 5 hours."

Pros: "The airline is very professional and the crew were very courteous."
Cons: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."

Pros: "I was able to sleep most of the flight."
Cons: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."

Pros: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."

Pros: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Cons: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Pros: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Cons: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."

Pros: "The extra leg room I paid for."
Cons: "The cost to change my flight"

Pros: "It was quick and on time and not very crowded. Nice crew."
Cons: "No snacks and no entairtainment."

Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"

Pros: "Fabulous"

Pros: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Cons: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"

Pros: "The entertainment module is great!"

Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Pros: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Cons: "NONE"

Pros: "Was upgraded to business class"

Pros: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Cons: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."

Pros: "Business class upgrade was very nice. Food was good and entertainment options were above par. Loved the quality of the pillows and blankets. Also loved the fresh fruit and candy snacks."
Cons: "The gate agents refused to provide my boarding pass until the entire plane had boarded already. I was one of the last people on. I wasn't given a reason for this or assured I wouldn't be put on a later flight. This caused a lot of stress during my layover."

Pros: "It was canceled!"
Cons: "It was cancelled!"

Pros: "On time bags made 2 connections"

Cons: "The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth"

Pros: "the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent."
Cons: "Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised."

Pros: "The crew was very attentive and the flight left on-time and arrived on-time too. No issues with the schedule or my bags."
Cons: "The seats are really uncomfortable, they provide you a pillow and a blanket, but with the limited space you can't even use them, there is even less space than on domestic planes. For an overseas flight this is really bad. Also, you cannot sleep, very long time for dinner and announcements."

Cons: "Comfort"

Pros: "I liked service given for special needs older senior"
Cons: "Landed early in LAX and then had to wai about 20 minutes to get a gate!!"

Pros: "When my flight was cancelled due to weather they got me on to another flight right away and I didn’t miss my connection. However I waited in line for an hour and a half, maybe I was lucky because I was near the beginning of the line. There was only one person for awhile helping re route people."

Pros: "Flight crew were super friendly and helpful."
Cons: "AerLingus representatives noted that my luggage would be shipped directly to Ottawa (Madrid-Dublin-Toronto-Ottawa) - this was false and caused significant pain in Toronto,"

Pros: "Crew and pilot."
Cons: "Couldn’t pre print boarding passes."

Pros: "Same as above"
Cons: "Same as above."

Pros: "Aer Lingus flight was great - comfortable seats, good entertainment options with movies an music and good food!"

Cons: "Delay"

Pros: "We've got a huge delay with the first flight, the crew AT THE TERMINAL was very good organized and guided us straight to the connection flight. The crew at the flight I didn't even noticed."
Cons: "The missing luggage, as described above, is very unpleasant and still need extra effort. There was no drinks, nor food, nor entertainment included. The seats were very uncomfortable."

Pros: "took off early once they had accounted for everyone, and arrived a little early too."
Cons: "While I didn't have to check my bag on the first longer flight, I did have to check it on the connecting flight which delayed me somewhat in getting into the city of London. Not awful, but strange... Free-for-all when boarding, not nearly as organized as it was at JFK."

Pros: "Fine flight, pushed back on time, tarmac shuttle service"
Cons: "Kinda crummy to not get any water or refreshments on a 3 hour flight"

Cons: "The flight was two hours late."

Pros: "New and very comfortable aircraft."

Cons: "It would be nice to have water offered on the flight."

Pros: "Plenty of leg room. Friendly staff. Decent meal. Reminds me of how the airlines used to act."

Pros: "Nothing"
Cons: "My flight was cancelled approximately 36 hours before departure. Neither Aer Lingus not the booking agency Justfly.com informed me. I discovered this as I was about to leave for airport. Neither could help me to book a new flight. Justfly.com didn't see that the flight was cancelled because Aer Lingus did not inform them. I had to go to the airport and spend 8 hours in line at the ticket desk to get a new flight the next day, in addition to 2 hours spent on the phone. Had these companies done their jobs properly, I could have rescheduled my flight days earlier on the phone and not wasted an entire day of my vacation. When I asked Justfly.com for any form of compensation they refused. Will NEVER fly on this airline or book travel thru Justfly.com again."

Pros: "The plane left on time and the pilot provided regular updates on the flight progress."
Cons: "On this intra-European flight of 2+ hours they offered no complimentary beverages at all which seemed pretty cheap. How much does it cost to at least offer complimentary still water?"

Pros: "Fast efficient boarding. Short flight so no issues."

Pros: "Nothing"
Cons: "I needed to change my flight and was not able to access help from overseas- please have someone contact me so that we can arrange my return flight. Thank you, Diana diana@aliveanew.com"

Cons: "Boarding and deplaning"

Cons: "Terrible"

Pros: "The flight attendents were fabulous, very friendly and helpful. I sat in the first row and when I boarded the attendant helped me find a spot for my carry on luggage."
Cons: "I paid for priority boarding but never had the chance to board early."

Pros: "Flight crew was great! Food was better than most airlines I’ve flown. Seats were comfortable."
Cons: "Having to pay for a glass of wine with dinner... every other airline I fly gives free alcoholic beverages"

Cons: "They sat me in the last row again and seat did not recline. I was halfway in the aisle. Most uncomfortable flight I’ve ever been on. You had to pay for tea. No entertainment."

Pros: "Friendly staff"
Cons: "Lost our luggage for a few hours after we landed"

Pros: "Everything was great"
Cons: "nothing"

Pros: "I thought the Airbus 330 was new, well maintained and clean, but the plastic fittings and layout were cheap. The crew was friendly and conversational."
Cons: "The food, which was small and unappetising was served 1 hour into an 11 hour flight, and aside from a burrito near the end, nothing was served. They said that the drink cart would not be coming around but the one time 1hour into the flight before dinner, and wouldn't be coming round again, so We'd best order our drinks ahead of time if we wanted any wine etc to have with dinner. Very inconvenient. Leg room ridiculously small ."

Pros: "Confort"
Cons: "Too cold"

Pros: "Most attendants were good, good choices on entertainment"
Cons: "Our attendant was less that helpfully, refused to provide a blanket suggesting that my wife get her own. Locked the lavatorys and had we to ask the good attendant to open for line of folks next to our seats. Never smiled once, maybe her new braces hurt but no excuse. Sorry sound guaility on movies was also poor"

Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"

Cons: "Seats don't recline. Didn't tell all snacks and beverages were not complimentary"

Pros: "I got home"
Cons: "Lingus lost my wife and my luggage along with 20-25 other passengers. It took two days to get out baggages back and cost me a bunch of money, time, headache & hassle."

Pros: "On time and easy ride"
Cons: "Picking up a stroller is always a pain with Aer Lingus. When you gate check a stroller it should be returned at the gate when you deboard. Sometimes it's near the front of the gate and other times it's by oversized baggage claim which is really painful having to carry a little one through the airport. Plus, it takes a good 30-45 minutes for the stroller to appear if you're lucky. In Paris it took 70 minutes after we deboardes. Aer Lingus needs to follow other airlines by returning the stroller as you deboard."

Pros: "Everything about our flights to and from Ireland was fantastic! The crew was curtious and friendly, the service and food was terrific and the flight departed and arrived on time."
Cons: "Not applicable."

Pros: "Everything was great !"
Cons: "Seats to small and no leg room, inconsiderate passengers in front of us caused even more seat discomfort ."

Pros: "I arrived at the check in gate at 10 am. There was noone at the check in gate. Finally am alitalia employee helped me but it was too late for the flight. I missed my flight."

Pros: "The crew was helpful and the plane was clean."
Cons: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."

Pros: "cordial staff shortest flight to our destination(counting hours of flying to Malaga from Chicago)"
Cons: "Tight seating"

Pros: "The stewards were very hospitable."
Cons: "a gluten free meal option."

Pros: "Hartførd departure instead of Boston; help with boarding and wth getting offi"
Cons: "Old seats took 3 pillows to fill hollow area. Sea t pocket was full of cracker bits. Took some crew members several passes-by to understand I needed help."

Pros: "This was my first time flying with Aer lingus. Crew were great, food and entertainment were good."
Cons: "Although I didn't get my baggage with me and it will be delivered to me in a day, but everything else was great."

Pros: "inflight entertainment uptions were good."
Cons: "check-in terrible, website was down, stuck in a window seat for over 9 hours. seats in main cabin are too small."

Cons: "I was very lucky to make my connecting flight because of a 90 minute delay. I was informed that my bags might not make it, which is the last thing you want to hear when you need your bag for the next day..."

Pros: "Seats were overall comfortable, though the plane's upholstery was showing its age."
Cons: "We had to pay for refreshments on the European flights."

Cons: "For return flight they changed us to a Virgin flight, but we didn't find out until we reached the airport. Email or text would've been appropriate."

Pros: "Leather seats"
Cons: "Our flight had an 1hr delay, lucky to make our connecting flight but our luggage did not make the connecting flight. Waiting for airline to send us our luggage. Did not offer free water or soda for a 3 hr flight. Seats were dirty"

Pros: "Not much."
Cons: "Where to start??? Checking in process? Well this sucked. I wasn't able to check-in online and thus couldn't ever pick my seats. This meant getting a horrible seat on the plan. When I asked about this, I was told they are having issues with their online check-in process. Next the seats on the felt were very tight. They felt as bad as American Airlines domestic flights. I typically try to take European airlines when going to Europe as they tend to have more spacious seats but not this airline. They were VERY SMALL! Entertainment was ok and fairly typical. As for food on the plane, it was ok but they are extremely stingy with drinks. They charge for alcohol and will only offer a tiny fountain drink once. I've been on flights where soft drinks are always offered everytime they come around. was disappointed in this area as well as many other airlines offer significantly more. All in all I will do all I can to avoid this airline in the future. It was very poor."

Cons: "It would be nice if at least snacks and a cup of water were provided."

Pros: "The flight was pleasant and we landed early."
Cons: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."

Pros: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."

Cons: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."

Pros: "Crew professionalism"
Cons: "Earphone, squashy seat, limited leg space in economy class"

Cons: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."

Cons: "Seats size for business class doesn’t meet level of business class"

Pros: "Speedy boarding process, very polite staff, good food."
Cons: "Very small serving of drinks, not a lot of entertainment on offer."

Pros: "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Cons: "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."

Pros: "Nothing"
Cons: "They were late, once we were ready to board the plane it has been changed to another gate due to Brittish delay, so we had to do nother security review. We faced a bad attitude in the countter that was very dissapointing."

Cons: "it is ridiculous that i should have to pay 75 euro for my first bag. additionally, BA doesn't even give you free refreshments anymore!!!! When every other airline does better than BA on these fronts, why would I ever fly with them again?"

Pros: "Very little"
Cons: "Crew, ground staff, courtesy, service orientation all hugely lacking."

Pros: "This flight the only bonus was I actually had a seat."
Cons: "Two flight attendants to service the whole of Euro class meant waiting nearly two hours to be served a bottle of water and a sandwich. Too much time is lost trying to cook food and take the money. Just add £5 to every ticket and give the food as part of the service, you are not a budget airline Plus dont rub our noses in it by bringing meals from the first class galley to feed the crew at the rear of the plane."

Pros: "Lucked out with a pretty empty flight. Food was actually good and there was ice cream which was quite a nice perk."

Cons: "Transfer at the Heathrow airport was such a hustle. Even though we had about hour and a half for transfer, take getting off board into consideration, we were on the run to our next gate for about 50 minutes without stopping, barely had a chance to use a restroom. Longer transfer period is needed most definitely. Also at least complimentary glass of water would be nice on the board."

Cons: "Seat cushions inadequate; back support insufficient. Food mediocre."

Pros: "It took off. It landed. No drama. 15 mins early."
Cons: "No complimentary hookers, whisky or cocaine"

Pros: "punctuality"
Cons: "trapped on this plane for over 3 hours and they can't even spring for a lousy soda and bag of crisps."

Pros: "British Airways is what flying used to be. They are on time, polite, have great service, food and entertainment. The blankets, pillows and headphones are finished free of charge as are the meals that I thought were good. The personal entertainment systems include something for everyone. I highly recommend British Airways."
Cons: "Londoners operate at cooler temperatures than us Florida residents and I was freezing in a sweater and blankets on the flight from London to Tampa. The cabin could have been warmed up a bit."

Pros: "crew very accommodating."
Cons: "Bad food, very small space in seats."

Pros: "The flight was a bit too short to really judge, But the crew was pleasant and the flight was fine."

Pros: "Everything was okay! The plane was kind of empty and that why the service was excellent, the crew very friendly."

Pros: "Was able to get a bulkhead seat. Wheelchair staff were very efficient at LHR and TPA. Wheelchair helpers were very efficient and friendly."
Cons: "The there was not a legroom class (or bulkhead seat)that could be pre-specified. I do not really care about other extras extras for premium economy. It is critical to me that I can physically fit into the space between my seat and the one in front."

Pros: "The crew was pleasant & food was fine."
Cons: "The flight was late, which made us miss our next flight."

Pros: "announcements made by the pilot about weather and the flying conditions and travel time were very good."
Cons: "the plane was delayed and the check-in person gave me a different time for when the plane would leave vs what was on the boards. i was lucky that i did not listen to her or i would have missed my flight."

Pros: "Larger seats, TV Monitors, headphones and pillow immediately available, meals and snacks and in-between water and tea services, Crew was outstanding. Boarding seemed awkward at the last since families and rest of seats load at one time at the last but still doable. I enjoyed my flight. Thank you."

Pros: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Cons: "Old style entertainment console, small screens, no usb or plug point for charging."

Cons: "You got delayed I almost missed my connection flight"

Cons: "I didnt like that there was no food or water to be purchased after security."

Pros: "Better to avoid BA. At least they should serve some water. Next time I'll use some other airlines to get to London."

Pros: "The crew were very welcoming and took care to explain what was happening and why."
Cons: "The new 'pay-as-you-go' model makes this premium national carrier more like a budget-end option. For instance, with the refreshments, not only do they not accept cash, but they don't accept the full range of bank cards (from main stream European banks). It was as frustrating for the crew as for the passengers."

Cons: "It was 1.5 hours late and I didn't even get water"

Pros: "The airbus 320 was clean and well maintained"

Pros: "On time"
Cons: "Very limited seat spacing we were very much jammed into the aircraft. Also, there was no service offered, I could not even get a cup of water"

Pros: "I was not able to get one glass of water to take my medication, without having to pay for it. British Airways has become one of the worse airlines."
Cons: "BritishAirways"

Pros: "The food was great and the crew were courteous Overall the service was good"
Cons: "Boarding was a bit unorganized for world class flyers"

Pros: "The crew as ever were excellent"
Cons: "Who ever took the decision to charge for food and drink but still charge BA fares must have been a Trump Supporter!"

Pros: "Crew was friendly and helpful."
Cons: "Plane had some technical problems so they let us go inside the plane and we had to sit there for 3 hours while they were fixing licking gas situation. Flight was ok but we got food only once."

Cons: "They had me change my seat so couple could sit together. Then gave my special gluten free meal to the man sitting in my former seat. They never checked and I had to inform crew that I never got my special food. They did get me something to eat finely. I was not very happy. Kathleen M Quinn"

Pros: "Nothing"
Cons: "No Food Left. No drinks"

Cons: "Just getting around in Gatwick airport was really difficult. Lack of signage and people to ask. Very confusing."

Pros: "Quick boarding"
Cons: "Not enough carry on space this distortion made by less hold luggage"

Pros: "The flight was nice and short, the few was courteous and helpful. All as expected."
Cons: "This was really a bare-bone flight. They did serve a drink and peanuts, but it was a lunch time flight so one would expect at least some food. Heathrow was busy so went into a holding pattern which added time and some passengers became worried about their connections. Upon landing they mixed up baggage pickup and we had to wait a long time running between two conveyor belts looking for it."

Pros: "Left close to on time."
Cons: "Luggage wait in Tampa was much longer than usual."

Pros: "The staff on all flights were pleasant and very accommodating."

Pros: "The flight on BA was nice and service was good. The food was acceptable. I liked their entertainment - lots of good movies and other things to watch."
Cons: "The connection in London - just one hour - was absolutely not enough. It takes 15 minutes or so just to empty a large plane. Then, if you have to make a connection from one terminal to the other, as we did, you rush to a bus that drives you all the way across the airport. At that point you rush to find yourself faced with going through security yet again. All this made us miss our flight and turned what should have been a 10 hour trip into a 24 hour trip. That is British Airways fault for leaving so little time to connect. When you book your flights, be sure to have an hour and a half at the very least - preferably 2 hours."

Pros: "Short flight, no complaints. I liked that coffee was served with milk."
Cons: "No real complaints."

Pros: "Service was impeccable and perfectly timed. Food was good and quantity sufficient. Flight crew was friendly and had a lovely sense of humor and warmth. Movies made a long flight bearable."

Pros: "It made it."
Cons: "Once were on board our pilot informed us there would be a 1 hour hold time by the tower. After 20 minutes, things changed and we left. We arrived late, but it was Terminal 3 to Terminal 3. Fast right? Nope. Walked for days and then we got to go through security again. Arrived to gate. More of room with in access, but no out access. Good thing there were bathrooms in there - oh no wait - there weren't. Good long wait with kids before we could board."

Cons: "Meal included too many sweet things."

Pros: "Great customer service!"
Cons: "NA"

Pros: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Cons: "TAP being on time and giving a reason why the flight was late"

Pros: "New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality"
Cons: "Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy"

Pros: "Good service on the plane, the food was good and the seat was very comfortable."
Cons: "The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight."

Pros: "N/A"
Cons: "N/A"

Pros: "attention and food"
Cons: "more bathrooms on the airplane"

Cons: "It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable."

Cons: "The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!"

Pros: "nice people and cordial staff"
Cons: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"

Pros: "First time flying with TAP PORTUGAL and it was a great experience"

Pros: "all staf in airport pleasant and quickly to across other place to connect"
Cons: "a lot of people they pass by preference, and late for star Alliance"

Pros: "Excelent service."

Pros: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Cons: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"

Cons: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."

Pros: "O"

Cons: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."

Pros: "The planes were fantastic, wish all other airlines provided the same amenities. There was ample leg room (even in the economy peasant class), there were innovative changes in the pullout tray, beverage holder, convenience of charging devices, a mirror, specific pockets for books/glass cases/snacks. And a very comfortable headrest which made snoozing easier."
Cons: "Contacting TAP Customer Service was a nightmare. It took forever before anyone answered the phone &, when they did, it was VERY difficult to understand their English. Forget reaching ANYONE after 9 pm; ditto for trying to do anything online, e.g., checking in, picking seats, modifying reservations, etc. If you are forced to do anything at night, prepare yourself for total frustration."

Cons: "No cnn or fox news in English"

Pros: "Nice staff"
Cons: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"

Cons: "Food is horrible and the airplane la are very old."

Cons: "Inbound flight - flight got canceled from Budapest - after calling the airline and waiting in the line the 2 first lady I was talking to put me on hold and never got back to me, the 3rd lady had no idea why the flight got canceled except it was for emergency. She said next flight would be 2 days later - after calling the insurance I booked for the flight, they didn't want to reimburse for the interruption because the airline could not explain why it got canceled and i should prove that the flight was canceled - after being 6h on the phone with airline and insurance and waiting line had to hang of without solution. I had to purchase a new ticket from another airline to be able to fly on the same day back to Miami. - after arriving at the airport next morning for the other flight it turns out that Tap Portugal booked me to British Airways but they have not send me a notification email about it, so if I do not ask at the counter for Tap Portugal for the paperwork for the insurance I would never find out that i got a new flight and i would have miss it and the insurance would have never pay for it. With the new ticket i had to purchase, my travel with Tap Portugal cost me on the end around $3000, and I do not have that much money for a ticket at all, now I have a financial trouble. Thanks, never again."

Pros: "Excellent Service - pleasant flight - comfortable seats"
Cons: "Poor entertainment system"

Cons: "The worst airline"

Pros: "Food"
Cons: "Uncomfortable seats, too stiff."

Pros: "Very smooth"

Pros: "The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow."
Cons: "The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad."

Pros: "Food"
Cons: "Late flight connection"

Cons: "Flight was delighted and service staff was slow"

Cons: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"

Pros: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."

Cons: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."

Pros: "Best flight I have ever taken. Hands down"

Pros: "The fact that children were served first."
Cons: "N/A"

Pros: "Not much"
Cons: "Late as always"

Pros: "Flight was in Time"
Cons: "We got only mineral Water on the Flight but booked a full service flight"

Pros: "Crew waa super attentive & friendly"
Cons: "Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad"

Cons: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"

Pros: "El personal amable."
Cons: "La calidad del entretenimiento, pésimo. Calidad de sonido y video. Los asientos no tiene para cargar los aparatos. Adicionalmente, no llego un paquete que embarcamos en Madrid con conexión en Lisboa."

Cons: "Passenger attention not he best"

Pros: "Smooth landing"
Cons: "A few bumpy moments in the air!"

Pros: "Treat like a guest 2 great meals."
Cons: "Nothing"

Pros: "Both meals very nice. Crew members pleasant"
Cons: "Food served a bit late"

Pros: "The food was delicious"
Cons: "You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause"

Pros: "Food was gross I couldn't even eat it. The soup came in a paste and the beef tasted expired, I saw a hair on my rice. Just awful, for the entire flight from Lisbon to Miami I didn't eat it was just disgusting. I've flown and never had such an awful experience with the food."
Cons: "Tasted bad, unsanitary. I found a hair and the food just looks like something I would give my dog."

Pros: "Not much"
Cons: "Very unorganized"

Pros: "So much more leg room than the first flight, was able to fully stretch out my legs when needed. Better entertainment with so many viewing options; was able to watch 4 movies."
Cons: "Turbulence was pretty bad, but I can't fault the airline for that. Food was typical plane food, but they did cancel the second meal due to turbulence. At the end of a 9 hour flight I was starving by the time we landed. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."

Pros: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."

Pros: "Only a ten minute delay but made up for it in the air and arrived on time."

Pros: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"

Pros: "TAP is a pleasure to fly. Nice aircraft, dedicated freindly crew. Food was good, and plenty of it. Free wine! Great value."