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Technical problems checking in. Had to wait a long time while they got things ready.

Jetstar was terrible. They left us without boarding passes for the connecting flight for several hours, for no reason. They should have given us the boarding passes for the connecting flight, but instead we were stuck in a “customs limbo” in Ho Chi Minh airport until very shortly before we were to board. No reason for them not to give us the connecting boarding passes.

Racist airline staff

The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight

Cons: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class

Pros: Check in was good

Cons: Food. Don’t serve anything if it is going to be that bad. And offer beverages

Pros: Plane is good

Cons: Delay 2x poor

Pros: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.

Cons: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.

Cons: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete