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Cons: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask

Pros: Liked that the busses to gate at arrival were not packed

Cons: Not having middle seats filled thought that was terrible

Pros: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.

Pros: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.

Pros: They boarded the plane early, which meant we arrived at our destination early.

Cons: All we got was a bottle of water.

Pros: Was given lounge access, quick easy boarding, very organized.

Cons: Excellent service over all.

Pros: Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight.

Cons: Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage.

Pros: Didn’t seem perfectly organized at all times. But they did a good job regardless.

Pros: Yes

Pros: The flight attendants were wonderful and the business class seats were very spacious and comfortable.

Pros: Friendly crew. Short flight, very efficient

Cons: It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!

Pros: I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful

Cons: Very little. Just a great flight .

Pros: The flights left and arrived on time.

Cons: When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues.

Cons: More chairs at boarding gate in Bangkok, please

Pros: Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours.

Cons: I could not check in online.

Pros: The crew was very nice.

Cons: There were passengers clapping through the whole flight.

Pros: On time service and crew service

Cons: Improvement to entertainment and food selection

Pros: The entire flight was pleasurable. The crew was outstanding.

Cons: Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged.

Pros: The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!

Cons: Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice.

Cons: Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam.