I don't know why the crew decided to board 15 minutes early without informing anyone not at the gate. Why would you have the app send a notification that we're boarding on time, instead board early, and then rush me to the gate. Then have me check my carry-on when I specifically packed my bag as to not do so.
Long delays at both DCA and MSP; Crew did not keep us informed (or very little). Airplane was showing signs of heavy use (not up to Delta standards). Food options for Business Class have dropped in quality. After landing we sat on tarmac for maybe 25 minutes with no provided chance to use the bathroom and crew did not tell us what was going on or give an estimated time to expect to be at a gate.
Flight was delayed for about an hour but overall good experience
The gentleman at the gate I think his name is RIE was exceptional
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
2 of the seats in row 31 the entertainment system was not working, and one seat the tray table did not go all the way down. Flight arrived early and departed on time which was great.
Waited at the usual crowded gate at DCA where one ends up standing up because there aren't enough seats.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
It was pretty good, they give a small blanket, neck pillow and earphones. The only bad thing was not big enough leg room for your bag and feet. They gave us a snack, dinner, and breakfast on flight and food was good considering it was on a plane
The crew was great. The food was typical, but decent. Everything else - mediocre to poor. The flight was late arriving - happily for us and our 49 minute connection (what idiot came up with that?)- in another concourse - that concourse changed before we arrived (ticket and app was showing the incorrect gate - when we boarded at the correct gate - known by the airport person pushing my assistance cart). Had I walked and read the screens or United app I would have missed the flight! May other people arrived late to the correct gate, having been victims of a last minute gate change, were also relieved the flight arrived late. The aircraft (Boeing 757) was a sardine-can due to an uncomfortable seat pitch distance. The material or seat was beyond not comfortable, but I'm sure they made a lot of money with that aircraft type. I spent a lot of time standing in the back (in the middle of the night/morning to rest my back). I learned my lesson - any trans-oceanic fight - avoid United or American Airlines - and look for Airbus or Boeing 737, 767, 777. Also, pay for business class or premium coach seating.
Crew was great. Seats are cramped and uncomfortable and I’m a small person.
A little more friendliness from that crew of the day.
Staff didn't seem confident about the ingredients in my lactose intolerance meal
the seat has a problem. the back had a hole.
My flight was delayed so bad i missed u it so i just said never mind
Staff was rude. Didn’t give water for 2 hours. Worst service
I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.
Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
From the check-in, to the flight, and arriving, everything went very smoothly. Unfortunately, when I received my baggage it was severely damaged. I have a hard shelled suitcase and it was completely smashed it. I’m not sure how this could happened but I am extremely disappointed that my belongings were damaged beyond repair and continued use.
Lousy No wheelchair. As normal at Atlanta Cheap airline Cheap aero plane. - Neither entertainment nor food on a 5 hour saga
The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight
Some entertainment and food/snack service would have been nice
All the pessengers should be wait in a line útil the creo and piloto are arrived.
Planes seat could be bigger very uncomfortable for tall humans.
1 hour waiting for suitcases to come out traveling in business class and food in business class is a sandwich? Avoid Aeromexico .
Newer plane with large seats. No meal, but snacks were plentiful. Inflight entertainment was good but movies were dated.
No space reserved for anyone who didn’t have underseat in front of them. Made it inconvenient to get the backs secured. No inflight entertainment in the 190. Bring your own! Food was excellent and we were surprised to get a full breakfast.
Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.
Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.
Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.
I am Plstinum Pro snd was standby on earlier flight. They gave seats to people that asked rather than follow standby order. When realized what was happening was too late to get on as no seats left. My scheduled flight was late. Then filled the seat beside me Ruth rude person that they had to move from her original seat
I have yet to come across an AA agent or flight attendant that is friendly. They really inhibit a good experience.
the flight is delayed, which is not uncommon but the communication was still getting hopes on reaching on time which didn't happen. When I boarded the flight it was so like unimaginably filthy. My seat belt had some sticky stuff to it like food or something from before and the space below the arm rest is accumulated dust and waste like from few months i have the pictures. Cheery on top, the airhostess was an old lady who was so bossy and mad for no reason and bossing around everyone!! worst experience ever!!
Flight was good, little delayed because of busy plane traffic
As always, most AA flights that we fly are almost ALWAYS delayed and that too multiple times. Very frustrating
The small flights with Valet Luggage has a poor service
Human interaction. Thought there would be more service-even a smile would have been nice.
More inflight connection. And leg space is horrible. And the paying for baggage I'd ridiculous!!!
Frontier Airlines was AWFUL. I was an hour early for my flight and the lady refused to check me in. I had to purchase a whole new ticket with a different airline.
I missed a flight because of a delay. I had to buy a new ticket through Southwest.
Bag should not be so much money. This is how Frontier takes advantage of customers
Frontier is definitely a good option for people traveling light or on a budget - just remember to bring your own entertainment and your own headphones if you need them.
I don’t know. I’m in the airport Later y will try to have my ticket
Never offer anything to drink ☹️ Flight delayed gate moved poor communication
It’s a cheap airline. I wish they had better seats.
Seats are cramped and very uncomfortable. You have to pay for everything and it is too expensive.
Got ripped off by chatdeal. For 318 would like my money back. Neal. Did not take flight
