Inexplicably delayed. Rude flight attendant. I'm losing faith in this airline with its aging fleet.
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "plane was newer, clean. left gate fairly soon after boarding"
Cons: "it was delayed"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Cons: "JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent."
Pros: "Legroom!!! JetBlue sets itself apart from the rest by letting you breath in your seat!"
Cons: "Entertainment / access to entertainment on the app was mediocre"
Pros: "The crew was friendly and seats seem to be bigger than other airlines"
Cons: "My tv was broken, and that has been one of the amenities on jetBlue that is normally marketed somewhat heavily so it was a bummer. The flight was also delayed for weather reasons (I know that is not their fault, but it added to the general bummer of a flight)."
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Pros: "The boarding time was delayed two hours and then changed back to the original time half an hour before boarding."
Cons: "The boarding time was delayed two hours and then changed back to the original time half an hour before boarding."
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Cons: "Flight was delayed until the following day with no reason. Then it was delayed only several hours. Then delayed until the following day agai , before finally having the delay reduced to only 30min later than original departure time. This constant back and forth was a nightmare to deal with planning if/when to arrive for flight and consumed my entire day (night flight but first notification of delays was sent the morning of)"
Cons: "I have been a big fan of JetBlue and even have had its Mosaic status for several years. But I have started to have negative experiences related to maintenance of the planes. This flight was an example. We boarded the plane only to be told we had to get off. They had to do engine maintenance, as the engine seemed to be using or losing too much oil, according to the Captain. We finally re-boarded and arrived in Boston about 40 minutes late. Not too bad, but the pattern of maintenance issues I have experienced concerns me."
Pros: "We left early and arrived early - unheard of most of the time."
Cons: "The flight delay estimates were off and it was pushed back throughout the day. Staff members were going out of their way to ignore me when I was trying to switch flights and seemed to not be interested in helping. They kept telling me what I should have done with incomplete information rather than helping."
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Captain kept us informed"
Cons: "We were Delayed several times. We finally boarded the plane,sat outbom the tarmac for over an hour and then turned around and went back to the gate. We were then told another flight crew would have to take us. We waited another 45 mins in the plane."
Pros: "First row seat was so comfy w lots of room!"
Cons: "The flight was over six hours delayed; no heads up and customer service was a joke."
Cons: "Froze. Ended with TWO sweaters and a long sleeve shirt. Asked if cabin could be warmed a bit. Last ten minutes were cold but not freezing"
Pros: "On time, easy, liked the snacks and the TVs on flight"
Pros: "On time"
Cons: "No food choices"
Cons: "The plane was very very cold the whole trip. Awful."
Cons: "Freezing on the flight"
Pros: "For a short flight they even serve snack and drink. On time departure."
Pros: "Boarding started early, finished early, and we were able to take off early, thereby arriving early"
Pros: "The flight was fine"
Cons: "All the planes are extremely delayed"
Pros: "Always excellent service"
Cons: "The wireless Internet was very spotty."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Service Cleanliness Friendliness Ergonomic plane"
Cons: "Poor reception for entertainment"
Pros: "delayed 3 hours poor communication"
Pros: "Free snacks Good entertainment"
Cons: "Back seat pocket was ripped out Flight was delayed 90 minutes"
Pros: "The price."
Cons: "seat size."
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "On time funny staff."
Pros: "JetBlue offers good service - had a minor issue with the website while booking that was quickly resolved by customer service, air travel was efficient and without trouble. thanks!"
Cons: "Late departure, no overhead bin space available"
Pros: "Quick boarding, in flight entertainment"
Cons: "1.5 hour delay"
Pros: "Overall efficiency of the trip was very good."
Cons: "Audio in seat was poor. Lots of static and could not hear show."
Pros: "JetBlue staff are so friendly and funny. Also, love the free entertainment options. Fast, easy trip from D.C. to Boston!"
Cons: "Flight was delayed by 2 hours"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
We were delayed an hour because of fueling and catering. On a late flight with 4 children that was a nuisance.
Flight attendants are so overworked so when I see the their frowning faces barking orders at us I just try to be sympathetic but really, the days of happy flying seem gone.
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Cons: "Snacks need some variety"
Pros: "Good organization, good hygiene, polite crew."
Cons: "Proper communication"
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "Good seating, great food, good service."
Pros: "Everyone was great!"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Cons: "Flight was delayed with no explanation."
Pros: "Awesome customer service"
Cons: "No complaints"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Seat did not recline."
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Short flight"
Pros: "Courteous crew and smooth flight"
Cons: "Haven't made it yet... still on standby in later flight"
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Customer services"
There are not enough people working at this airport. Security took over an hour to get through. This should not happen - I ran from security to my gate and missed final boarding by 4 minutes.
Pros: "Everything about my trip was exceptional!"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Pros: "Great short flight"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Pros: "Crew was very polite."
Cons: "Flight was delayed and I nearly missed my connecting flight."
Pros: "Did not experience food or entertainment"
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Everything was great."
Pros: "One was great and one was not helpful and was condescending"
Cons: "Six “10 min delays” that led to a 1 hr plus delay"
Pros: "Smooth flight with great service."
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Pros: "It was a good flight back to DC."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "Crew was nice"
Cons: "Food was poor"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Cons: "Allowed me to take earlier flight"
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Good flight."
Cons: "A little crowded"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Cons: "Gate attendants"
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Cons: "Significant delay-no weather issues, didn't make sense."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Cons: "Was delayed for an hour"
Pros: "Non stop flight"
Cons: "My wife and I were given seats aisle apart"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "Food and charging for entertainment"
Pros: "Economy plus"
Cons: "Very old plane"
Pros: "Sidney was extra kind and thoughtful. Pilot made a great landing."
Cons: "Seat was a little uncomfortable."
Cons: "The seating and chance to keep my luggage"
Cons: "Still have not left."
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "Crew was excellent"
Cons: "Lost my baggage"
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Cons: "Flight was full to capacity"
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Cons: "We didn't have seats assigned and the gate attendent didn't take the time to tell any of the 20 of us waiting for 15-20 mins to speak to a gate agent what was going on until AFTER she boarded the rest of the plane. When asked what was going on she responded "excuse me, I'll get to you when I get to you and thanks for your 'non attitude'" to the woman who asked her if she had any plans to greet us or even ackwnowledge us. Then the flight attendants became flustered as they realized they separated a 5 year old child and his father and sat the child in the emergency seat. When several of us attempted to help they were rude so when I put my headphones in to pass the time and didn't hear the woman ask if I was willing to sit in the emergency isle she snidely said "there's always one millenial not paying attention." Ummm.... I had my eyes closed and was listening to my music since they clearly wanted us to mind our own business and NOT try to help the father (meanwhile all of us strangers were trying to figure out how to rearrange in order to help). The only reason entertainment gets a 2 is bc I had good conversation with the passenger next to me, not because of anything United did. Really unbelievable that they continue to operate this way and treat PAYING customers like this. It's sad actually."
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Pros: "Smooth take off and landing"
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."
Cons: "No legroom. Sat TV cut out constantly"
Pros: "We arrived early at Chicago"
Cons: "Not enough food"
Pros: "On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)"
Cons: "This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum."
Pros: "Staff were very helpful and friendly."
Cons: "Delay, but not airline'S fault."
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "Seats. Not comfortable at all for long flights."
Pros: "United service is awful."
Cons: "We did not leave on time"
Cons: "Flight was canceled"
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"
Pros: "Direct tv"
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "Crew was very friendly."
Cons: "Nothing, great flight."
Cons: "The lack of breakfast options. Lack of room."
Cons: "Very cold on flights, no blankets"
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "Flight was short."
Cons: "It was behind schedule. Cut it very close on making my connection to Dublin."
Pros: "The flight was smooth, pilots did fine job."
Cons: "The searing was really, really cramoed. I am 5-10, 190 lbs. My knees were up against the seat in front of me. The "tray table" was only 6x10". I really felt claustrophic on these two flights. Took medicine to help me overcome the anxiety of such cramped space. I doubt I will fly Frontier again because of this. The lack of space is really disgusting."
Cons: "The fact that the flight was 6 hours late was hard."
Cons: "I liked the spacing between the seats, but reclining would be nice."
Cons: "Delayed each flight for 4+ hours. Miserable seating no tv nothing it aS awful."
Pros: "Despite two weather delays, getting into SLC late due to snow Crew boarded efficiently & in a courteous manner."
Cons: "Didn't know about the $ 45 carry on charge:-("
Pros: "Cheaper prices. Safe flight in a steel tube. Because Frontier charges for food, the stewards/stewardesses were very quiet about it and let the passengers sleep."
Cons: "Food costs extra. the fact that I didn't get notice beforehand about purchasing my bag space before getting to the front counter and paying there. So it was more expensive. Boo! The fact that baggage costs money. The fact that you get yelled at over the airline PA that if you can no longer place your carry on in the overhead bins unless you paid for it, and that your bags must now go underneath the seat in front of you, when leg space is already tight. And, no, I am not overweight by a long shot."
Pros: "The aircraft was clean."
Cons: "The flight was delayed for weather. No big deal it happens. However, the flight attendent said we were the plane flying out to San Diego for the connecting, which was false information. When we landed in Denver they had nothing figured out and had all of the unfortunate passengers going to San Diego forced to stay overnight in the airport."
Pros: "I was seated well on both flights. Window then the isle. For a big man those are great seats"
Cons: "The cost of the food"
Cons: "Uncomfortable seats"
Cons: "Who likes Frontier's system of making you pay for everything? It makes me feel degraded before I even get on the plane where I sit in the last row because I refuse to pay more for my seat. I hate flying Frontier and yet do because it goes where I need to get."
Pros: "The plane was spacious."
Cons: "The seats were uncomfortable with no recline or movable headrest options. Paying for a carry on bag was outrageous. More expensive than a checked bag. I checked in online and meant to pay for a checked bag, but accidentally payed for a carry on. When I went to check in in the morning for the flight they wouldn't refund me a portion of the money. Paying for soda or juice, also ridiculous. The delays were also absurd. We did not get explanations for why were just sitting on the run way and not taking off."
Pros: "Departed on time. Flight generally fine."
Cons: "Baggage service in Denver. Considering that Denver is a major hub for Frontier, I would have thought that the baggage claim process would be good. On the contrary, we and about 15 - 20 other customers waited more than 90 minutes for our baggage. The conveyer belt bringing the baggage up to the carousel stopped twice. The second time, it was not fixed for nearly 30 minutes - AFTER THIS WAS BROUGHT TO THE ATTENTION OF THREE DIFFERENT FRONTIER BAGGAGE PERSONNEL. Frontier baggage personnel were ineffective and indifferent. I asked one Frontier employee about the delays - the only response I got was " They were a little short handed and little behind. " " Total Indifference " seems to bear the Frontier customer service motto as far as baggage is concerned - and I paid for the damn baggage service."
Cons: "Baggage claim. We waited 90 minutes to get our baggage at the main hub of Frontier in Denver. Frontier baggage employees were incompetent and totally disinterested and and had no idea there was any problem with baggage. When this was brought to the attention of three different Frontier employees, no fix was made for nearly thirty minutes - and this was the second time that the conveyor belt stopped. Frontier employees were totally indifferent and did nothing to personally help rectify situation. Customers from multiple flights were waiting extended periods of time. Horrible service and enough to make paying customer refuse to use Frontier in the future."
Pros: "Direct from DIA to DCA, great schedule."
Cons: "New plastic seats with little to no cushion, un-reclinable seats, no headrests, no healthy food choices."
Pros: "Flight was OK. Got hit with added charge for "carry-on overhead bin" luggage. One cup of complementary water. Everything else is over priced pay as you go. Apparently new owners are really into sticking it to the customers. Not this one again. At least the use of the restroom is still free. For now anyway."
Cons: "Paying for over head storage. Got stuck for about 25 minutes getting to gate."
Pros: "Great crew both ways. Friendly and good service. A nice airline if you're traveling light."
Cons: "The paper menus are getting worn out. Food and drinks are overpriced."
Pros: "I liked that I finally flew with Frontier and there were no issues with baggage or otherwise."
Cons: "That there are always a minimal amount of staff at ticketing and they quickly get behind as they can't manage a barrage of people in line for ticketing. There were no e-ticketing kiosks from what I observed."
Pros: "I liked that none of my luggage was lost."
Cons: "I did not like all of the unexpected costs that kept coming up...I was never notified that I would be charged for my seat, my luggage, adding my own email address, etc."
Pros: "The people who took our boarding passes at both sides."
Cons: "Miserable and uncomfortable seats. Everyone was moaning and complaining."
Pros: "Arriving at Denver, NO gates available...we sat on the tarmac about 1 hour, with the seat belt light lites on. Captain told us there would be a delay until a gate opened up. He, nor any of the stewardesses made any other contact for at least 1/2 hour. Finaly, the captain said we could use the restrooms as we waited. NO contact from the flight crew, or other contact from the Captain until we were finally led to a gate. Communication is everything. It would have eased the temperaments of the passengers a great deal to have more updates, and even the presence of a stewardess. NOTHING>"
Cons: "The PA system is incredibly loud, especially on the ground. I ended up trying to cover the speaker with my hand. Should be super easy to turn down the volume for various conditions like boarding and taxiing"
Cons: "Not even water free. And they lost my luggage"
Pros: "Convenient checkin and boarding"
Cons: "Uncomfortable seating"
Cons: "When we checked in at the counter they did not inform us about carry-on charges. Most airlines don't charge fees for carry-ons, but frontier does. We had to pay $60 each for small carry-on at the gate. This practice is unfair to people who are not familiar with cheap airline business models. They should be more transparent about their fees on the ticket and at the counter. This cheap airline is so cheap that they couldn't hire enough staffs at the DCA gate. There's only one staff checking in the tickets at the gate and we had to wait until everyone went into the plane to pay for our $60 check in fees."
Pros: "Crew was professional, the non-stop flight schedule was the best option from Denver to Reagan."
Cons: "Seats on the Airbus319 are the least comfortable I've ever found-- narrow, unpadded armrests, a nonfunctional tray to hold a computer, and minimal legroom. I am 5'10"/180 lbs and usually can tolerate long transport without complaint.. All services/upgrades are ala carte, which undermines the apparent cost benefits when one compares initial price."
Pros: "The agent was very kind."
Cons: "We were an 1.25 hour late leaving, and the younger of the two stewardesses was very rude and unhelpful to many of the guests including myself."
Cons: "Frontier doesn't lease enough gates. Waited 35 minutes after landing for gate to clear. Both flights. Frontier late in unloading bags. Waited 40 minutes at luggage carousel. Frontier lost my bag"
Cons: "Frontier is an airline that calls itself low cost but the prices do not match the value. The star rating denotes a comparison to other airlines"
Pros: "Flight duration was shorter than predicted"
Cons: "Seats don't recline They charge for all beverages, even coffee and tea! Nothing is gratis, even the small snacks were for sale The plane was freezing, I was shivering the entire flight."
Cons: "We sat waiting for a gate upon arrival for 100 minutes."
Pros: "Clean plane ran on time. Best price."
Cons: "Extra bag fees a killer. So, not really best price, I guess. Seats were very basic. Clean but did not recline our have much padding."
Cons: "The three hour delay which was only partially explained by weather."
Pros: "Boarding was easy and the luggage check in and gate attendant at DCA were very friendly and helpful."
Cons: "Seats were rigid and uncomfortable. Crew was unpleasant. When we arrived at our arrival gate in DEN (90 minutes late due to an unavoidable weather delay), they were unprepared for our arrival and we waited over 30 minutes before they could pull the plane to the gate and offload everyone."
Pros: "On time"
Cons: "Seats are very comfortable"
Cons: "Having to pay for carry on, water, the seat. The seat didn't go back and was cramped and hard."
Pros: "nothing really stood out."
Cons: "check in wouldn't take cash. plane was delayed 45 minutes on the tarmac. very noisey while sitting and waiting (bad hydraulics?). Plane was old, smelly and very uncomfortable."
Pros: "seating was hard..need more cushioning"
Pros: "Crew was friendly. Flight was non-stop and shead if schedule. Fare was competitive."
Cons: "Seats do not recline. No free beverages. Space is crowded unless you pay significant upcharge."
Pros: "Boarding process was fast. Flight left on time. Crew were polite and helpful. Bathroom was clean and odorless."
Cons: "Seat didn't recline! So uncomfortable. Non-alcoholic drinks should be free. Crew should let passengers onow about "happy hour" drinks and deals available...I would have purchased one."
Cons: "Awful seats. The need to pay for every little thing."
Pros: "Direct flight from DCA to Denver. Flight times."
Cons: "Disorganized boarding process. Bait and switch ticket pricing. No seat recline. Hard seat."
Pros: "Everything was efficient, smooth flight, and we landed--that's a good flight, right? We even landed 30 minutes ahead of schedule, which was great since I had to wait at the baggage carousel."
Cons: "It was my first time flying with Frontier and I didn't know about the bag charges and seat charges--that's on me though. Not sure I will fly with them again, as waiting for what COULD have been my carry-on at the carousel took so much time... then again, it makes it easier and quicker to board and de-board. But the seat charges were still ridiculous. Wish drinks and like, pretzels could be free just so we don't deplane with harsh breath."
Pros: "Frontier is an awful company, I do not recommend them"
Cons: "They have many hidden fees (over 70 dollars for two bags), cranky employees (one stewardess reprimanded a passenger for talking during the safety presentation, and actually stopped the presentation for the whole plane until he didn't make a peep), uncomfortable seats with basically no useable tray back, and display a general overall sourness."
Pros: "All was on time, crew was friendly, emergency on board was handled well."
Cons: "The seats are not movable, so you could not lean back a little. No screen for entertainment, tray table was less than half the normal size, uselss, snack choices, had little that one might consider healthy. A lot of junk food, and a huge offering of alcoholic beverages. Could we maybe have healthier food. It could still be pre-packaged somehow. Cost of carry on: $30. Checked suitcase: $25. That did not really make any sense, other than they make more money that way. Also irritating that if you want to have a specific seat, rather than waiting for what you might get at the airport, you have to call them, and pay $13 for a seat reservation. They are nickel and diming you, or rather in dollars. It is a rip off."
Cons: "Overall not happy with my Frontier experience. Extra charges for bags and seat assignment are really ridiculous if they aren't explained upfront. Would have booked on a different airline if I'd realized those fees would drive up my fare another $50. After all that the plane itself feels crowded and uncomfortable. Their "schedule" is also misleading and neither of my flights took off or landed as advertised. I also really hated watching flight attendants (people responsible for your safety!) finish each flight by pitching a credit card. Truly awful."
Pros: "On time smooth flight."
Cons: "New aircraft seats are very hard and don't recline."
Pros: "It got me from A-B"
Cons: "This airline has gone downhill. Charging for carry on luggage and seat selection. No entertainment or Wifi. uncomfortable seats that do not recline. No complimentary ANYTHING. People will say this is the future, but the future is bleak. I will most likely not fly this airline again."