Daily cleaning, installation of cabin HEPA filters
|June||Best time to beat the crowds with an average 4% drop in price.|
|August||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$721||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 47m
The cheapest ticket to Colombia from Washington Reagan-National found in the last 72 hours was $112 one-way, and $343 round-trip. The most popular route is from Washington Reagan-National to Bogotá El Dorado, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $82.
Colombia has resumed international commercial flights on September 19.
Colombia has announced the planned resumption of a policy requiring international travelers to have a negative PCR test result prior to entering its borders. Guidelines for international travelers are forthcoming.
Travelers must fill out the Check-Mig form and must comply with follow-up health checks via CoronAPP mobile app.
There are currently 1,546 active cases of COVID-19 diagnosed in CO and 456 deaths as of Nov 29 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Colombia.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Colombia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Colombia with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Colombia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Wonderful crew, very prompt schedule"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Great service everything on time"
Cons: "Freezing on the flight"
Pros: "For a short flight they even serve snack and drink. On time departure."
Pros: "Just a regular flight"
Cons: "Flight was supposed to leave at 12:50pm. We were delayed until 3:30pm. I was scheduled to be at work from 4 to 7"
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "Good entertainment"
Cons: "Four hours late"
Pros: "They were super attentive !"
Cons: "Seat would barely recline, and that was barely any leg room. Awful."
Pros: "Boarding started early, finished early, and we were able to take off early, thereby arriving early"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "TSA pre check!!!"
Pros: "More leg room compared to a. very uncomfortable United flight I took with no leg room"
Pros: "My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!"
Cons: "My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes."
Pros: "The flight was fine"
Cons: "All the planes are extremely delayed"
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"
Pros: "I sat at the back of the plane and the flight attendants were great."
Pros: "May have slightly more legroom than other airlines."
Cons: "Departure was 1 hour late. Flight attendant announcements were inaudible. Service of refreshments was abrupt and unfriendly compared to other airlines."
Pros: "Great crew on and off the plane. Appreciate the snack and TV choices. Seatbelt fit!! Thank you!!!"
Pros: "Boarding was easy and fast; the planes were almost *exactly* on time both for departures and arrivals! Staff was friendly. I have absolutely no complaints!"
Cons: "Can't think of anything. :)"
Pros: "On time departure. On time arrival. Friendly stewardesses, good food service and free wifi."
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "There was no entertainment on my leg from DC to SJU nor from SJU to STX. No power outlets for charging phone either"
Cons: "No entertainment nor power outlets"
Cons: "DCA boarding crew were very cranky. Left a bad taste in my mouth. Never realized just how small these seats are until this flight, stuck in the middle of two men. Battle to use the armrests, someone kept passing wind and lots of turbulence. Paid full price for this miserable flight."
Pros: "I liked the kind employees and snacks on the plane."
Cons: "The 2 hr delay"
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "The crew was fantastic. Thank you!"
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Pros: "On time funny staff."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."
Pros: "Service and comfort"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "I'm tall so the extra leg room was good for me."
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Cons: "People at check-in at Jetblue did not show any interest at all in helping clarify why you did not provide me with three boarding passes I needed to reach my final destination. Unfriendly, poor service and poor communication."
Cons: "I've flown from Reagan National (DCA) to Boston Logan (BOS) twice in the last two months, and each time was delayed by 2-3 hours. Why? I understand that Logan has runway construction, but I was flying on Friday night one time, and Sunday night last time. Is the construction still going on such that they don't know a day before my flight that it's going to be delayed by hours? Come on!"
Pros: "We had to make a flight change due to bad weather in FL. It was done quickly, efficiently and at no cost. Wow, what service!"
Pros: "Friendly staff, love boarding from back to front. Clean plane"
Cons: "There were some delays taking off but the pilot was really transparent and it ended up not being severe at all."
Pros: "Everything was on-time, comfortable and quick."
Cons: "Minor issues: the wifi was useless and the I wished that the TV had closed captions."
Pros: "The crew and comfort were great"
Pros: "As always, I genuinely prefer flying on JetBlue & this flight (once we actually took off) was fine."
Cons: "The flight was several hours late departing - not a usual occurrence for JetBlue!"
Pros: "Your employees are happy."
Pros: "Excellent overall service."
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "Baggage came quickly. Flight was on time."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Pros: "Good in general."
Cons: "No wifi, no leg room"
Pros: "Everything was great, flight attendants were awesome"
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Excellent service, God flight"
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Not much"
Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Pros: "Kind crew."
Pros: "Seat cramped"
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Perfect from start to finish"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Smooth and easy flight."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "The flight minus was very fast, 26 minutes"
Pros: "Nice crew and I paid for more leg room"
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Cons: "This plane and especially its seats are the worst. If your taller than 5'5" I recommend to look for other options."
Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."
Pros: "Flight attendants were polite and attentive. The food has improved, even though it was just a sandwich. The flight was delayed in leaving Miami, but the captain explained why and how long the delay would last - he was accurate and the d lay had to do with air traffic controllers."
Cons: "The 737 in coach is too small. You are latterly bumping in to your neighbor all the time. Every bit of space they could use for seats, is taken. The rear toilets are almost in the galley and navigating people entering and leaving the toilets is a skill given the lack of space. I don't know how the flight attendants can work in such a confined space."
Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."
Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."
Cons: "Long delay at departing airport due to no flight crew"
Pros: "From start to finish the flight faced problems: unscheduled stop for refueling, change in planes for mechanical problems, emergency medical intervention, and more. Yet at every stage the flight crew and gate staff did an outstanding job communicating and seeking to alleviate passenger woes. With delays, we missed connections, and yet AA worked wonderfully to find alternatives. At the end of the day, we arrived at our destination, and even our luggage made the trip successfully! Wonderful courtesy, adaptability, and determination to serve. Thank you."
Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"
Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."
Pros: "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
Cons: "Long, needless wait in the cold, crowded, standing room only shuttle bus"
Pros: "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."
Pros: "crew was nice."
Cons: "plane was small and had no room for carry on flight was late."
Pros: "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
Cons: "Two hours late"
Cons: "I missed my flight that day i was not happy at all"
Cons: "Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time."
Pros: "The people at the gate. Excellent the girl from El Salvador"
Cons: "The worst, the attitude of a crew member named Andrew."
Pros: "The rest of the cree was awesome"
Cons: "One crew member was disrespectful - Her name is Brianna"
Pros: "On time; efficient; great aircraft."
Cons: "A child threw up in flight behind my wife and the crew let the parents clean it up. I thought the crew should have been more proactive."
Pros: "everything went by fast, a lot of turbulence but the pilot kept us in check the entire time."
Pros: "That we survived and finally got our luggage the day after we arrived."
Cons: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Cons: "The aircraft was so small there was not enough room for even most standard size carry-ons. The crew were not patient and gave passengers attitude for trying to bring their carry-ons onboard. On the way back from Toronto, we were sitting on the runway for more than one hour waiting for "de-icing". If this is a recurring thing, why not time the arrivals and departures better to avoid making people sit there, disconnected from everything and waiting? Also the screen on my "entertainment center" was broken but thankfully I had my own book to read. Air Canada has not had the most welcoming crew or most up to date fleet in my experience; I fly with them mostly because of their cheap fares. I guess "there ain't no such thing as a free lunch"."
Pros: "I usually have a smooth experience with Air Canada. Haven't had any problems on board. Unfortunately I had a bad experience with my baggage."
Cons: "The check-in person said my baggage (oversized, and a keyboard) would make it through to my final destination even though I had another flight on a separate reservation. I specifically asked because I wanted to know if I needed to pick it up when I landed after the first leg in Toronto. He said I'd only have to go through customs and my bag will make it all the way home to Vancouver. Well, I felt weird about it and when I got off in Toronto I noticed that my baggage receipt said Toronto on it (not Vancouver). I decided to forego the connections gate because I was unsure. Lucky that I did because lo and behold, my keyboard bag was waiting for me at baggage claim. Had I trusted the check-in guy, I would've possibly lost over $1000 worth of equipment. That's not something that can easily be forgiven."
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Cons: "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
Pros: "The Air Canada app to have access to the entertainment on board did not work."
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Cons: "Very cold plane"
Pros: "Everything was fine"
Pros: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Cons: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."
Pros: "Ludovic was fantastic!"
Cons: "charged me for my bags; employees were surly."
Cons: "The plane was sitting at the gate for about an hour before we boarded (for a flight delayed by over an hour). Yet Air Canada didn't bother to go through the cabin and pick up garbage left in seat back pockets. The water in the washroom didn't work."
Pros: "Quick boarding, flight on time, nice crew."
Cons: "The only thing they serve is water. Still or sparkling. And chocolate bar. Anything else is paid. It's not low fare airline and this should not be happening."
Cons: "French annoying"
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Cons: "Terrible flight. I should have driven instead. Flight was suppose to land at 12:30pm but due to computer malfunction we landed at 7pm."
Pros: "It was a good experience flying on Air Canada. The flight was on schedule, smooth flight, flight attendants were friendly."
Pros: "Love these guys. Moved a whiny baby away to a another row ;)"
Cons: "They lost our luggage and we didn't get it all back until about 7 days after we arrived! 7 Days!!!! Customer service was horrible and we were traveling with a small child."
Pros: "We got to destinations safely"
Cons: "I was worried that we won't make it to the land. I guess it was windy, but the plane was shaking too much"
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Pros: "Nice and relaxing."
Pros: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Cons: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Pros: "Excellent service on board, and excellent neighbor passengers"
Cons: "Being unable to check in on line and being assigned a middle seat."
Cons: "Absolutely nothing! Terrible service."
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Cons: "Nothing comes to mind other than the normal air travel has led of security."
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Pros: "Great service"
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Cons: "Not giving us an update on why the flight was delayed"
Pros: "simple and easy flight staff on flight were very friendly and helpful"
Cons: "selection of movies was small. and the controls are on the armrest in a bad spot."
Pros: "Super polite crew"
Pros: "The movie selection...and that is about it really..."
Cons: "The fact that they tried bumping me from my flight without giving a reason. My connector flight (also an Air Canada flight) was delayed so much in Detroit that we got to Toronto with just enough time to board and deal with the bumping issue. Also, my luggage was already on the plane to head to London which noone was worried about if they wouldn't have been able to get me a seat. There was little communication between staff members and nobody seemed bothered by this especially with a late arriving plane that they should have known about and had a way to deal with this issue. The crew on the plan keep bumping into me even though I wasn't in the aisle and never apologized. Totally would give a zero or 1 star (at best if it would let me). Totally will not recommend to anyone and will try to not fly with them again if possible."
Cons: "Stewredess who did it did not apologise Had smelly shirt and wet jesns for 3 hours"
Pros: "Not much"
Cons: "Flight attendant was very cranky We spent 4 hours in bogota looking for our luggage. Nobody from air canada could be found. Until we found them all in a back room with a room full of everyones luggage. We dont recommend air canada. And we will never fly with them again when we get back. Food was disgusting."
Pros: "Food and service."
Pros: "As thecflt time was short, i cannot say much but the leg room was ok."
Pros: "Everything went well including the smoothness of the flight."
Pros: "That we got fed"
Cons: "That my seats were not together. All the over head luggage compartment were filled by the time we boarded."
Pros: "The flight was canceled very close to departure time and I was bumped to a flight leaving five hours later. Missed my train connection in Montreal and had to rent a car and drive to Quebec. Since I go to Canada only rarely, I ended up essentially losing the money I spent for train fare and having to pay another $145 for the rental car. Got to Quebec at 11:30 p.m. instead of 3:55 p.m. Not happy."
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Pros: "Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty."
Cons: "Really cramped seating."
Cons: "Delays, seat assignment changed, the food"
Pros: "The on-time arrival"
Cons: "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things at DCA and in flight (turbulence, etc)."
Cons: "Not much I didn’t like."
Cons: "A very old B757. late departure. No explanation."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "Excellent United customer service, Reagan National, ease of check-in"
Cons: "The aircraft was older, but United is in the process of renewing their fleet."
Pros: "Arrived early, friendly crew"
Cons: "Made me check my bag when there was PLENTY of space to carryon but they said space was limited"
Pros: "Nice, friendly flight attendant, smooth flight once we got in the air"
Cons: "Delays. Some people missed connections. I was fortunate my second plane was delayed, else I would have missed mine too"
Pros: "Quick and departure on time"
Pros: "Staff person resolved Issue quickly"
Cons: "Boarding pass From DCA-DEN did not scan. Flight attendant asked me while seated if I was JENNIFER DICKSON"
Pros: "Everyone was very helpful and very friendly. I had recently visited my,daughter and her family in March and flew with another airlines. I didn't have a good experience, they seemed rather bothered when I asked for some help. So this time my daughter booked my flight with United. Like I said everyone was helpful and very pleasant, it didn't seem to be an act. I enjoyed my flights. Thank you"
Pros: "Smooth take off and landing"
Cons: "Always quality service, food and plane! My fav!"
Pros: "United hires good people. Flight was comfortable and on-time."
Cons: "The boarding process is ridiculous. Takes forever because it is totally irrational and driven by favoritism. Plus they don't enforce the baggage size rules."
Cons: "We did not leave on time"
Pros: "Great flight! comfortable seats even for me being a big guy. The wifi made the flight go by great! The price on the wifi seemed a little excessive but a great convince none the less. I had a sandwich during the flight (like I said I am a big guy) it was better than expected for sure. Crew did there jobs but didn't seem to be happy about it. Overall great flight."
Pros: "They had a free snack."
Cons: "Boarding process is better than some, but stinks compared to Southwest."
Pros: "Plane was nice and clean."
Cons: "Having to take a shuttle from one terminal to another in Chicago."
Cons: "The flight was delayed over an hour, which caused me to run to catch my connection."
Cons: "Well easier to say what I like. U've got a nice crew at least on our flight, very professional and nice. Other than that, well u have got lots of things to improve"
Pros: "I liked the fact that I had a window seat... at the way back. Also that I was at least offered snacks, or whatever was left because they ran out."
Cons: "They ran out of meals and snacks, both paid and free. We all pay a price, yet seats and class determine whether you will get your moneys worth. I guess the point is that I at least made it home."
Cons: "Very cold on flights, no blankets"
Pros: "I love the whole thing about it. The take off was nice and smooth"
Cons: "entertainment system stopped working 1/2 way through flight."
Cons: "It was one of the most horrible flights. Delays, sitting in the plane being really hot, did not offer water. Newaur airport change of terminals is like being in the middle ages, old, hot, no signage, bus steps, Really, reaaly awfulWill think twice before flyinf United again Other than that they got me here, late"
Pros: "Flight attendants were trying hard to assist passengers."
Cons: "There was a malfunction of ventilation system leaving the plane at unsafe temperature on tarmac. Pilot literally screamed at passenger who was inquiring appropriately about allowing us to Deborah the plane."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Cons: "they canceled my flight and couldn't reschedule. I had to pay for a rental car and drive to my destination which has ended up costing me more money and the flight was already very expensive to begin with."
Pros: "Flight was short."
Cons: "It was behind schedule. Cut it very close on making my connection to Dublin."
Pros: "Crew was helpful and seats were spacious and comfortable"
Cons: "Flight was oversold and late"
Pros: "nothing really"
Cons: "delay tight sits slow boarding"
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Pros: "The flights were smooth and on time, even Early into mbj"
Cons: "Had purchased a round-trip ticket. While in D.C. on a family trip to bury my mother in Arlington National Cemetery, my brother had a massive heart attack. After 3 weeks, he was stable enough to come back to Houston on an air ambulance. As I travelled with him on the air ambulance, I was unable to use the return portion of my round-trip ticket. I provided documentation of the situation and requested a refund. I received $106 on a $715 ticket. There was no explanation of how they determined the refund, but I'm not happy."
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "Your Crew!!!! From the lady who checked me in to the last flight attendant saying thank you for flying with us... you should really be proud of your staff!"
Pros: "The flight was very ontime and very comfortable, I had an excellent experiance with United"
Pros: "The arrival flight that was to be our departure aircraft was late, thus our craft to Chicago arrived late. The arrival gate was miles away from my connecting flight, As a result, I missed boarding and was rebooked with a 5 hour wait in Chicago."
Cons: "See my comments. Furthermore, the gate agent at the flight I missed and rebooked me was rude, aggressive and obviously not suited to human contact. He may have been a better PR employee used in loading luggage into the belly of the plane, thus not having any human contact."
Cons: "Small seats, delayed for three hours and got in so late!"
Pros: "Crew was very nice. kept us up to date about the delays"
Cons: "flight was delayed due to weather. overpriced drinks. Crew kept bumping Cteemy elbow with the drink cart"
Cons: "Plane to be late not a good information online be nervous is horrible people in the count not nice very rude"
Pros: "I like very much, nice and smooth, I'll recommend this company, food was good attendant excellent and friendly crew. Thank you it was a pleasure travel with United Airlines"
Pros: "Great ticket price Airline on time performance Flight attendance service"
Pros: "Vegetarian food was available and that was the only likeable part for me. Every else was strictly ok."
Cons: "Nothing exceptional. The flight crew definitely needs to to tone down on their attitude and customer service skills. Short distance traveling is fine but definitely not recommended for long distance."
Airlines flying from Washington Reagan-National to Colombia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights