The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning.
The plane left on time and arrived on time. I got TSA pre check. My luggage didn't get lost. The interior of the plane was in good shape with a power outlet at my seat and the entertainment system worked with a broad selection of movies.
The $90 upgrade fee for Main Cabin Select was too high (I paid it anyway) and didn't include much. The fee for "classic" movies was too high at almost $5 and was charged per movie instead of per flight. The choice of free entertainment was almost non-existent. The seats are too narrow and there are too many people crammed on the flight.
I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked.
Dog w no enclosure allowed on the plane and AC blowing like no tomorrow. Mind you it is end of Jan and the flight is from Washington DC to Los Angeles.
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
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