Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Entertaiment was good, seat was ok"
Cons: "Internet could be faster."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Cons: "On time and very comfortable"
Pros: "Personalized service, even in economy. Friendly faces, who seemed intent on providing the best customer service."
Cons: "Not much."
Pros: "Flight was on time, extra room seats were very comfortable."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "They were very communicative and snacks were free"
Cons: "faster route, but not pilot's fault"
Pros: "Great service and amenities!!!"
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "The colors"
Cons: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Pros: "Charging port, tv with lots of options like music, tv, and movies. free snacks and beverages."
Cons: "delays and gate was switched last minute and I wasn't notified so was very close to missing my flight"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Pros: "They were super attentive !"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Cons: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."
Pros: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"
Pros: "DirectTV and snacks."
Pros: "Very smooth pleasant flight"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Pros: "Courteous staff"
Cons: "Long delay in cold terminal"
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "my wife was unable to use her ticket, so i had a seat between me and and the next passenger. very comfortable. Plus your plane had more leg room and complimentary television."
Cons: "A bit of turbulence on take off , no fault of anyone except Mother Nature .. all in all a great flight !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "Food and drink provided on flight. That's amazing!"
Cons: "Nothing :)"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "Service and comfort"
Pros: "Free wifi and direct TV."
Cons: "Temperature on plane was too cold. I as well as others were freezing."
Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Cons: "Took my Mom's luggage and didn't check it through on the connecting flight. Then Said they would overnight it but didn't pay the charge for Saturday delivery. My 77 year old mother went without her things in Naples Florida after having a hurricane hit her house. I am appalled at the service."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Pros: "The plane needed more leg room."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Seats a lil tight"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Cons: "No wifi, no leg room"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Short flight"
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "Excellent service, God flight"
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "Late and then mechanical issues."
Cons: "My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Pros: "Room pretty good!"
Cons: "More walking room!!long flight!"
Pros: "Kind crew, smooth flight"
Pros: "Was not long enough"
Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Cons: "Landing was rough."
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "We didn’t crash. Movies on board"
Cons: "One hateful flight attendant that would not let me move a seat even though it wasn’t premium seat or anything and the entire row was open. Seats are SUPER cramped. Like an Asian budget carrier."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Cons: "The drink was terrible, hot tea"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "The flight was good crew members was nice and professional."
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Pros: "The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well."
Cons: "The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal."
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "AA delayed flight 3 hours, overbooked, took 1 hour to board the plane with all passengers, another 45 minutes to prepare a gate at the destination airport and another 45 minutes to unload checked bags. Hesitant to fly with AA again."
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Cons: "Flight attendants"
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Pros: "The entertainment system was good. It took mind mind off the 4 delays that occurred with the flight."
Cons: "4 delays that occurred with the flight. 45 minutes to board. 30 min to leave the gate. 30 min to takeoff and 30 min to get to the gate when we landed."
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Cons: "We took off with low fuel diverted to DFW then on to lax with no water on board Completely unsat So much for a non-stop flight"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."
Cons: "Everything... everything could’ve been better"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "Service for people not able to sleep on the long haul"
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "Price, plane interior lighting, comfy seats, large entertainment options"
Cons: "Main course- Spinach manicotti."
Pros: "Economy plus seating was nice"
Cons: "One hour delay due to electrical problem"
Pros: "Very professional"
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "A pleasant surprise when overbooked flight was announced was that I could give up seat on Chicago to LA flight and get a direct flight Chicago to San Francisco and still make my connection to Santa Rosa. A very nice perk. Everything comfortable on flight."
Cons: "Can’t think of anything. Comfortable flight. Good flight attendents."
Pros: "Boarding was organized and prompt. Crew was fantastic."
Cons: "Flight was to short."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Quick and departure on time"
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Quick boarding"
Cons: "No plane peanuts"
Pros: "Seats were comfortable."
Cons: "No free food or entertainment service."
Pros: "Courteous staff, nice attentive staff."
Cons: "The length of travel time."
Pros: "The staff are really nice, they try to help to their best abilities."
Cons: "The only thing was that there were many loud children, there's no helping that."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Cons: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Cons: "The was delayed three times without explanation."
Pros: "Staff were very helpful and friendly."
Cons: "Delay, but not airline'S fault."
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "This united flight was overbooked and crowded due to end of holiday season. But it was managed well. Got a great in flight entertainment and comfortable seats. Crew was very friendly and helpful. It was almost like flying international minus the lunch. Baggage was also handled well."
Cons: "Temperature inside was a bit weird. It felt hot some times and later it felt cold and then hot again."
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Pros: "Price and being on time."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "Great entertainment options. Thank you"
Cons: "our flight was delayed more than 2 hours due to weather. Of course, not a pleasure to have, after flying so far, but I appreciated how apologetic the crew and pilot was, under the circumstances"
Cons: "My flight from Grand Rapids MI to Denver CO was fine. When I arived in Denver i found out my flight was 3 hours lat because the plane had not left yet, i will never fly united again"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Cons: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Pros: "Airline attendants were friendly and attentive."
Cons: "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
Pros: "Crew were very professional"
Cons: "The wait to get to the gate was hard. After a 3 hour flight we had no gate as another plane took our assigned gate then another gate had a broken gangway so we had to use "air stairs" to depart"
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Pros: "The flight was delayed, but once I got on I had a great flight!"
Cons: "Delays can happen but gate changes were way too much. And the lady at the gate desk was very unkind. When I ask some info she almost yelled at me! She said she just announced, but some ppl might have been at the gate and some might have not. God, I was not there to get a lecture."
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "It arrived early at my destination."
Cons: "I had to pay extra money to get to LAX because my flight through Houston was canceled."
Pros: "The seats were comfortable, the flight attendants were nice and accommodating, and the flight entertainment was first rate."
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Cons: "There should be some free tv"
Cons: "We were told multiple times it "wouldn't be much longer" until we got going...2 hours later we were still at the gate. The only thing done to make this time easier was to give all passengers free TV for the duration of the flight. Wow, thanks. I was lucky my layover was 2.5 hours so I just made my connection. Most other connecting passengers were not so lucky. Pay the extra money to take a better airline."