staff didn't know some basic things like where on each seat outlets were located. This was very surprising and lead to an awkward moment where I was resorted to asking a passenger in the front from if I could plug into her outlet under her feet (at the crews suggestion) - until a passenger next to me discovered the outlets on the front of each armrest.
The plane left on time and arrived on time. I got TSA pre check. My luggage didn't get lost. The interior of the plane was in good shape with a power outlet at my seat and the entertainment system worked with a broad selection of movies.
The $90 upgrade fee for Main Cabin Select was too high (I paid it anyway) and didn't include much. The fee for "classic" movies was too high at almost $5 and was charged per movie instead of per flight. The choice of free entertainment was almost non-existent. The seats are too narrow and there are too many people crammed on the flight.
I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked.
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.
I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.
The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning.
Dog w no enclosure allowed on the plane and AC blowing like no tomorrow. Mind you it is end of Jan and the flight is from Washington DC to Los Angeles.
Getting off the plane, away from the airline, and their disregard of customer service.
My flight being canceled after a three hour delay, waiting in the customer service line until four in the morning, sleeping in the airport, and having my luggage lost for nearly a week. I will never fly United again.
AA delayed flight 3 hours, overbooked, took 1 hour to board the plane with all passengers, another 45 minutes to prepare a gate at the destination airport and another 45 minutes to unload checked bags. Hesitant to fly with AA again.
The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well.
The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal.
the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.
Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.
We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.
Delays, delays, and more delays....rude gate crew forcing economy passengers to check bags when there was still TONS of space in overhead bins for a not even full flight. Added extra hour to an already majorly delayed flight day to wait for a bag that could have easily been stowed overhead. Service was lacking. Plane was new but no real in-flight entertainment for a long flight. Uncomfortable flight all around. Will do everything I can to avoid United from now on. 14 hour travel day that should have been half the time! Haven't had such a bad experience in years.
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