Daily cleaning, installation of cabin HEPA filters on flights from Washington to Houston
United Airlines, Alaska Airlines and Qatar Airways have all waived their change and cancellation fees on flights from Washington to Houston. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights from Washington to Houston.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Houston from Washington up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Boarding and crew were good."
Cons: "Forgot how small the Bombardier 400 seats are. And they are uncomfortable. Need to upgrade to a plane with bigger seats. Also the prop noise was a lot louder then I remember."
Pros: "Comfortable plane. Friendly staff."
Cons: "Can’t think of anything"
Pros: "On time & food is reasonably priced."
Cons: "More choices of food for 3.5+ hours flight."
Cons: "Upon arrival at Seattle, they initially told us that my wife didn’t have a seat. This was odd considering we had checked in on our first leg together, and she had entered both our passport info at same time. Very unnerving after be handed the blue slip explaining the compensation for being bumped. H"
Cons: "I’m a disabled veteran I was requested to have a wheelchair in Houston when I arrived there was none and I walked in while across that huge airport on foot and a large amount of pain to go to the baggage claim and nobody knew anything or soon any responsibility"
Pros: "Last flight I had they didn’t charge for my luggage and this one it was $30 and it was the same luggage bag from last time don’t under why"
Cons: "Why did they charge me in this flight for the same bag"
Pros: "I had a good amount of space in first class. Food was good, although slow coming."
Cons: "No pre-takeoff beverages served like in every other first class. No pillows. No blankets. “Warm nuts” were barely warm. Poor movie selection."
Pros: "Empty seat next to me."
Pros: "Pasco is just the best little airport! Very clean sand FASSSST security"
Pros: "Military friendly"
Pros: "Fast and efficient boarding and polite staff. Pleasant overall environment."
Cons: "Seat space"
Pros: "Beautiful scenery that included seeing Mt. Adams, Mount Hood and flying right by Mt Rainier."
Cons: "Crammed in like sardines! Had to wait for other planes to leave so we could park the plane."
Pros: "Alaska Airlines has a great fruit and cheese plate for $7.50. GOGO app gives a good selection of movies, tv shows and HGTV!"
Cons: "Attendant was much more pleasant to the two men around me. Such a full flight, we were told to sit down until the food cart was done to access the lavatory. Too narrow of an aisle!"
Cons: "It took far more than 20 minutes (almost 45 mjnutes) to get our bags. There was no apology made by AK Airlines regarding their failure to honor the 20 min baggage claim guarantee."
Pros: "Alaska Airlines provides good customer service...but I truly like Kayak because you offer the lowest prices. Thx!"
Cons: "It was all good. Flight left on time and no long line at the service counter when checking-in my luggage."
Pros: "Free cocktail!"
Pros: "Coach seats seemed just a little roomier than other airlines I have flown lately. Overhead stowage for carry on baggage is beautifully organized, and plenty available. A wonderful crew, pleasant communications. No effort spared for passenger comfort."
Pros: "Flight was on time"
Cons: "Flight attendants were rude to elderly people, didn't give water when asked for it, left the passengers in the wheel chair by the gate and didn't come for 20 minutes to help move them out to baggage claim. Will never use Alaska air again"
Pros: "Visited customer service and they went above and beyond. Safe, easy flight. Pilots were informative."
Cons: "The only thing I didn't enjoy was one gate attendant in Seattle who was very rude to everyone in general... wish I had noted her name. Super grumpy..."
Pros: "From SEA to SAT the pilot (or co-, couldn't tell which one) provided information on what we were flying over (e.g.Mt. Rainier, Columbia River, Salt Flats, corner of New Mexico, etc. ). I LOVE THAT! There was no food or entertainment on this short flight."
Cons: "The bad news about the commentary by the pilot was that the PA system in the plane was bad so I couldn't hear it all."
Pros: "Love that you recycle and that you care about your reputation"
Cons: "No room to move after you sit down. Hoping you still go back to two seats that are bigger instead of three. Bins aren't as tall anymore. Can't you standardize a size? You are my preferred airline"
Pros: "The flight attendants were great!"
Cons: "Delayed flight"
Pros: "My seat was great with good leg room - plus no one in the center seat. We also got into Houston 30 minutes early...bonus."
Cons: "A red-eye flight with lots and lots of crying babies. Thank god for good headphones and earbuds!"
Pros: "The Seattle airport and staff was great! There were employees at every station helping everyone with a smile! The difference from our flight home to Houston was remarkable. Thank you SeaTac."
Pros: "Fast, smooth flight."
Cons: "One hour delay for flight from Pasco to Seattle, but things worked out fine."
Pros: "The crew was excellent"
Pros: "Alaska was very efficient, left ahead of schedule, arrived early. No food service, drinks only. No entertainment center. Short flight."
Cons: "Crowded seating."
Cons: "The staff weren't friendly, felt racism against me for not greeting me."
Pros: "Great staff on the plane- very impressed flying Alaska Airlines for the first time!"
Pros: "Seats could have a little more padding"
Pros: "Crew and boarding overall okay. Friendly and helpful. I give entertainment a one star only because I didn't use but I do like the outlet behind seats and the entertainment accessibility if I wanted it."
Cons: "Middle seat but who really likes that? And you had to purchase food. It used to all be included"
Pros: "Comfortable with an amazing crew"
Cons: "Nothing !!"
Pros: "Nothing they was very nice"
Cons: "Alaska canceled my flight without notifying or contacting me . I spent over 1000 dollars on flight. Once I rebooked they were rude and would not honor the first class seat I purchased. I kept my moth shut to avoid being yet another victim to the brutality of the way airlines and tsa have been treating travelers."
Pros: "Fast and friendly! The Flight Attendant was very humorous and friendly."
Cons: "No beverage service. I am a nervous flyer and wished I had a cup of water or seven up."
Cons: "Limited food options for purchase. Preferred choice was not available for the second time around."
Cons: "We had purchased round trip tickets for our son to come home from college. He was able to get a ride a day earlier as he wanted to surprise us. The night before his return flight he went online to check in, and received a notification his reservation had been cancelled. We called Alaska and were told they had canceled his reservations as he failed to check in for his initial flight. Their policy reflects in the event of this happening they "may" do this, NOT shall. They wanted us to pay an additional $205 for a one way ticket. Hard lesson for my son, he just didn't think about canceling as the seats were paid for, and not understanding why the reservation would be canceled when their service was paid for. We would have thought as we paid for a service Alaska would have at least called or emailed us to check the status of the reservation. they had all of our personal contact information. Again, hard lessen for us all."
Pros: "Smooth trip."
Cons: "No beverage service because of turbulence, but there didn't seem to be much turbulence."
Pros: "Overall the attendants were nice, service & options good."
Pros: "People are people what should it be. They (Alaska Airlines) hired pretty cool people. That's the key."
Pros: "Friendly staff, smooth flight, easy to board, big overhead compartments, free soft drinks and water, seat room better than some, on-time departure and arrived a few minutes early."
Cons: "Not much actually. It was good not great but I'll take good over bad any day."
Pros: "Friendly staff"
Cons: "Wifi was horrible. The first time I purchased it, the signal was great on my flight from Seattle to Houston. However my return flight to Seattle the wifi barely worked."
Pros: "Boarding process was super easy and quick."
Cons: "Tiny seats, rows, overhead bins. No drink served. Had to wait for clearance to take off even though we were the only ones."
Pros: "On time"
Pros: "Overall very comfortable flight"
Cons: "No tvs"
Pros: "Too cold"
Pros: "The friendlines of absolutely everyone I encountered from check-in to arrival was stellar and made me feel less worthless than I feel every second of this miserable existence."
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Cons: "Nothing short"
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Cons: "Wifi was not working"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Cons: "No food or drinks"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The service was impeccable as always"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Cons: "Was not a wheelchair waiting for Wallace."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "Could not use the bathroom"
Pros: "On Time"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "The flight was delayed and then stuck on runway for over an hour. No air at 3 am"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "On time"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Nice people"
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "Delayed 2hrs"
Cons: "there was screens but no movies or anything"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "Cheap. Easy. Got me to my destination"
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Pros: "Direct TV on board"
Cons: "Food. Its a 4 hour flight, there should be some food, not just cookies and pretzels and limited to one per person."
Pros: "The crew was super nice. My husband and I were able to sit together."
Cons: "The seats were so cramped together, its a good thing my husband and I were sitting together because otherwise I would have had to been cuddled up to a stranger."
Pros: "It was a pretty good flight. Everything was great other than I felt very rushed and felt like I bothered the flight attendant when I asked for sugar with my tea. I tried to ask for a stir stick with my sugar but she had already moved on. The flight was also very cold."
Cons: "The temperature could have been warmer (i had pants and 4 shirts on and still felt cold). I also felt like I was rushed and unable to get all the items I needed with my tea from the female flight attendant."
Pros: "The flight attendants were great."
Cons: "Cabin was very very stuffy and hot. Very uncomfortable. Paying for WiFi? When other airlines offer it for free????"
Cons: "The fact that United forces basic economy customers to check carry-on luggage is nothing but a cash grab. Some of the overhead compartments were completely empty yet they force you to pay ?30/ bag. They also gouge you an extra $25 per bag if you bring your carry on to the gate."
Pros: "Friendliest I’ve experienced in a while. Captain was especially chatty and friendly. Well done, United!"
Pros: "Staff was professional"
Cons: "Flight was delayed 50 minutes"
Pros: "Cabin crew was very efficient and polite"
Cons: "Baggage folks were not helpful towards anyone. There were a lot of problems and the agents seem to just ignored most everyone."
Pros: "Plane was clean, great amenities"
Cons: "Flight attendant was detached and not personable"
Pros: "We made it safely and there was no trouble boarding"
Pros: "The final leg on a Delta flight was very pleasant."
Cons: "My final destination had a total of two flights a day available on United. The first leg I originally booked was pushed back and back and back b/c of weather. I was stuck at the Houston airport for 12 hrs after agreeing to take another one-stop flight, making it a total of three flights taking more than 24 hrs. I then had to cry to even get food vouchers. Where would I sleep? On the flor in the Houston airport, the most inhospitable airport I’ve ever been in. They have a hotel *in* the airport, but because it was “weather” causing the delay they refused to put me up. There was a woman whose birthday it was and she was trying to get to her husband having surgery the next day and a double amputee all in the same boat. It was absolutely a nightmare. I got maybe 1 hour sleep the whole night despite trying for 5-6. Never again will I fly United unless under duress or some emergency."
Pros: "Plane was clean, and looked newly refurbished"
Cons: "Apparently my android OS is to new to use the in flight entertainment system."
Pros: "Smooth flight"
Cons: "For connecting flights I believe that those who are rushing to connect should be let out first."
Cons: "Crew members were pretty loud for an early morning flight as they walked down the aisle. Early morning flights should also have the screens off and if people want them then they can turn it on, instead of the other way around."
Pros: "The crew was nice and even though there kept being turbulence it was a smooth ride"
Cons: "More selection than pretzel for free item to eat"
Pros: "Attention + comfy seats"
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "It was great!"
Cons: "The seats and headrests in particular were most uncomfortable for a 4+ hour flight. I was most uncomfortable on the flight and ended up with a pain in the neck!"
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "Left on time."
Pros: "Getting off the plane"
Cons: "Everything was cramped- not enough space to move. They completely ran out of overhead space. Completely crazy"
Cons: "Guy next to me kept bumping in to me"
Cons: "Gate attendant recommended we check bags because overheads were full, but there were multiple empty overheads when we entered. This caused us an extra delay when we landed."
Pros: "The staff on the flight was great! They treated us like family. Great job. United Airlines."
Pros: "The flight attendants were nice and helpful"
Cons: "Got a migraine because two ladies sprayed perfume"
Pros: "When it was over."
Cons: "Had to wait, probably 5 minutes, while holding my bags right outside the plane for an employee to do something. The attendants were unfriendly, unknowledgeable, and not available. Crammed 3 of us in the seat before emergency exit row seats, about 1" from my knee to back of seat in front of me and a 90 degree angle back, although there were many, many rows with only 1 person in them. One woman had enough room to stretch out and sleep across all 3 seats. Our seats didn't recline but the row in front of us did which made it even more cramped. Tried to ask attendant to move but couldn't find one for over an hour. Tried to ask an attendant but he just walked by me. Pushed call button and he says oh you want to move? There's a seat over here, before I could see where, he walked away. Moved myself to a row with 1 other person who was angry she now had to share "her" 3 seats. She typed angrily all flight and kept putting her legs and personal items as close to me as possible. She used both trays to hold her laptop and spread herself out so I'd be uncomfortable. Could've been prevented if the attendant had talked to the woman first then moved me. Had to wait when getting my drink because the attendant turned to help others, 4 times, after she'd already asked me what I wanted. She got food for someone while I waited. She made change for someone while I waited. She walked away to do something for someone while I waited. She served someone else while I waited. Asked attendant where the electric plug in was and she said the plane didn't have one, I said the sticker says the plane does, she walked away. Worst experience ever. Won't fly this airline again because of this experience."
Pros: "Crew was very pleasant and helpful. Comfort is OK but that's because we shelled out $35 per seat extra."
Pros: "You have the most rude csr. I was driving to the airport and blew my tire. An emergency. I had to call customer service for help as we were worried about missing the flight. Tried to fix this. Your csr was unhelpful. He tries to charge me $500 to change my flight. I was having an emergency. Out of my hands and you want me to pay $500? I already am stressed about blowing a tire at 65mph on I5 and missing a flight and this is what I get. Rude, unhelpful, hardly intelligible person. It was an emergency. I had purchased insurance and he said it did not apply. I will not buy insurance or use your airline again. And I will tell my family this and they will not use your service either."
Cons: "Nothing now."
Pros: "Good flight and good crew."
Pros: "Good drinks"
Cons: "There is no access to entertainment for free at all, and the food (snack) is too basic"
Pros: "Everything went by smoothly, no problems"
Pros: "Crew was nice, competent and amicable"
Cons: "seats were uncomfortable,ended up with back pain"
Cons: "No space for even one carryon and I was told that the luggage space is not associated with my seat. People have more than 2 can bring them on board yet I have to check in and my valuable items were inside"
Cons: "Meals extra, tv extra, luggage extra"
Cons: "Wifi didn't work"
Pros: "Bossy flight attendant.."
Cons: "The begging over the intercom to check carry on luggage.. if you are going to check bags for free at the gate. I am carting them to the gate EVERY TIME!!"
Pros: "Basically nothing!"
Cons: "We normally fly Delta/free entertainment. United/ swipe your card to view. Flight attedant service was minimal at best."
Pros: "Would like to select seat when purchasing ticket"
Cons: "Having a middle seat"
Pros: "Typical flight. Crew was fine, nothing great or memorable. Free movies on devices are nice - although it would be nice for gate agents to mention it prior to boarding so guests without cell service could download the app on the airports wireless prior to boarding if they didn't already have it."
Pros: "I am 5'2" and this was the least amount of personal space I hVe ever had..."
Cons: "Space issue!"
Cons: "My first flight from SEA was delayed an hour. MULTIPLES passengers missed their connecting flights even though the attendants at the counter claimed we would only be 5 minutes late into our gate and they were WRONG, so people missed their connections because of them."
Pros: "Not much"
Cons: "On flight from huntsville to Seattle. Return trip..seat numbers werent assigned. When I looked at seat capacity, plane looked full. Even tho I booked the flight two months ago. So we had to pay ADDITIONAL 150.00 dollars to make sure we fot seats. Also on the flight..it was soooo cold..asked for a blanket..they had none. They said they would turn down a/c"
Pros: "It was delayed a few minutes but they did whatever possible to get it back on schedule."
Cons: "A long layover"
Pros: "Blankets were provided"
Cons: "There wasn't any food or entrainment for me to rate."
Pros: "My flight was cancelled and I was pleased with how it was resolved. Thank you!"
Pros: "Seats were okay as far as comfort level"
Cons: "This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep."
Cons: "I don't know who at United decided that showing blocks of ads 10 mins after takeoff and 30 before landing was a good idea, but you can't turn off or dim the screen. It's midnight and I'm trying to sleep. Really aggravating and made me feel like customer comfort is low on the priority list with this airline."
Pros: "Everything not TSA related."
Cons: "The racist OKC TSA. The line was moving along and the TSA agent sitting behind the podium checking boarding passes put his hand up and asked me to wait there. There weren't that many people in the lines, so I was wondering why. His partner at the other podium watched him quizzically, as did I, as he paced left and right, looking at nothing then sat back down again and stared at nothing. All the while the line for screening grew smaller and smaller. The other agent asked him, "what are you doing?" He responded by saying, "You said you were getting THEM all." I didn't understand, but clearly there was some subtext that I was not privy to. She shook her head and said, come up here sweetie. Then she managed to do what he obviously couldn't do: his job. Then my girlfriend and I proceeded to be profiled and had our bags searched. If I didn't have to be in OKC I would avoid that airport like the plague. Unprofessional."
Cons: "Sat next to a very large man with injured shoulder whichave has five pens in it"
Pros: "Lol seats NOT comfortable but it's that "you get what you pay for" but that's ok the staff is AWESOME"
Cons: "Frontier is good for the price you pay. It would be selfish to ask for first class paying coach prices. Good when you need em"
Pros: "Nice plane, with plenty of room."
Pros: "Plane interior was bright and new."
Cons: "Baggage retrieval. Chairs don't recline."
Cons: "Had to pay $60 for a carry on item. So gimmicky"
Pros: "That I'm finally home"
Cons: "The entire experience"
Pros: "Family emergency caused us to stay 4 more days -"
Cons: "No credit offered"
Cons: "Waiting to long and is rhe same thing as Spirit ...."
Cons: "Carry on charges"
Pros: "I sat in row 3 and had a lot of leg room. I am 6' 2" and usually have 0 leg room in most coach seating."
Cons: "There were no free snacks/soft drinks available."
Cons: "Late.. U had to purchase everything"
Cons: "No one at Frontier desk. Sign stated to check in at kiosk or online, but there were no kiosks. Online check in was unnecessarily long and onerous, and then last step couldn't be completed; advised to download app. Then had to repeat process with app. Then had to go back to desk to drop off luggage; still no one there, very long long formed, and finally when someone came to the desk the line took 20 minutes. Every other airline has figured out how to avoid this!"
Pros: "Cheap, kind of"
Cons: "No food, no water, no recline, no relax, no hospitality"
Cons: "Unexpected fees on carry ons, should be more clear about charges. Tiny trays couldn't for my snack and drinks even. Won't fly with frontier again"
Pros: "Simple and comfortable"
Cons: "Uncomfortable and everything was delayed. Overall terrible"
Pros: "I got home safely"
Cons: "Both flights were over an hour and a half late. The seat designer should be arrested! Drinks and snacks were beyond "overpriced"!!"
Pros: "Quick boarding"
Cons: "Paying for carry on luggage."
Cons: "Carry on fee?!?! WTF!!!"
Cons: "Unexpected fees"
Pros: "stewardess was excellent/funny"
Cons: "too cramped. to get additional legroom it is more money."
Pros: "What is to like?"
Pros: "I arrived"
Cons: "Late - as usual!"
Pros: "The staff was kindly and it moved swiftly."
Cons: "Hour late,"
Cons: "It is a sad state of affairs to charge $40 -45 To carry a weekend bag on board."
Pros: "The airline niceled and dimes you to death. My luggage charges were almost as much as the airfare. I will never ever fly Frontier again. The trip sucked!"
Pros: "It was fun and playful!!! Never had such an amazing trip back to Houston."
Cons: "Showed up a day late. Oops!!!"
Cons: "Really uncomfortable chairs that don't recline, no drink service included."
Cons: "6/11/2016- stuck on Tarmac for no reason for over an hour. Missed last shuttle to Boulder due to waiting on luggage at baggage claim for another 2 hrs. Unacceptable!!!"
Cons: "Delayed forced me to rebook with different carrier last minute"
Cons: "Staff is rude, not considerate at all"
Pros: "Stretch seating"
Cons: "$2 soda $30 carry on charge. What's next $50 charge to have heat in the aircraft."
Pros: "everything was great"
Cons: "Should at least offer water(for free) to passengers"
Cons: "A little noisy"
Pros: "QUICK AND EASY. NO LUGGAGE HASSEL"
Cons: "TO MUDH TRUBLANCE"
Pros: "The boarding reps were very nice and accomodating"
Cons: "There was no earbuds or tvs or anything to entertain us."
Cons: "Having to pay for luggage, drinks n snacks"
Pros: "All was good!"
Cons: "$60 for a carry on?"
Pros: "Getting off the plane."
Cons: "Everything else."
Cons: "They charged me for my carry on at the gate!"
Cons: "Bad service, expensive everything"
Airlines flying from Washington to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Houston
Masks required on board, masks provided on flights from Washington to Houston
Social distancing seating
Middle seats unavailable to book on flights from Washington to Houston
Testing for antibodies, testing for symptoms for flights from Washington to Houston
Waiving of change fees. Search flexible flights from Washington to Houston