Daily cleaning, installation of cabin HEPA filters on flights from Washington to London Gatwick Airport
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Scores according to KAYAK customer reviews
Pros: "Great Crew.. clean, new flight. Everything works."
Cons: "Qatar Airways could improve food selection for business class."
Pros: "Seat comfortable"
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "Discount offer"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Cons: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "Qatar Airlines has amazing service! And they have free internet!"
Cons: "The films are all sensored. And the free internet is only for 30 minutes."
Pros: "Excellent on board staff"
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pros: "Seat was comfortable entertainment was nice food was excellent"
Cons: "The seats were cramped"
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Pros: "Crew were friendly"
Cons: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "The airport has some inconvenient that thier waiting room there is no bathroom and water once you behind the security check no life access so people who has illes there is no life support like an water and bathroom i was thinking it is like usa. All the middle East airport has some inconvenient they built good airport but important is mixed and there should be protest international for travel convenient"
Cons: "There is bathroom and water access in the airport"
Pros: "It was excellent."
Cons: "It was excellent."
Pros: "Great service and food"
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Cons: "No flexibility in flight changes"
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"
Pros: "Worst service from hyd to doha"
Cons: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Pros: "aircraft was new, clean, and with many new amenities that are appreciated - device charging, Internet access. The crew was great."
Cons: "The seats are tough after a few hours of siting. Children screamed throughout the flight. To the crews credit, they recognized the issue, and suggested a move to empty seats. However,there was a screaming and coughing child behind these seats also. Perhaps grouping families to a section would help?"
Pros: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Pros: "Very informed process of why delays were happening."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Didn't see much of crew. Food was crazy expensive for what it was."
Cons: "Better food for price, or an option to pre-book a proper meal at time of buying ticket. Plane was cold and no blankets."
Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Crew were very caring. Seats were OK"
Pros: "Did not fly. But delayed by a while"
Cons: "Tv in the seat to make the long flight pass more quickly."
Pros: "Crew were great, service was spot on."
Cons: "Plane was old, seat didn't recline, no tv screens in front of seats, temperature was freezing (but in fairness I was at the emergency exit) and worst of all NO MEAL?? ON A NINE HOUR FLIGHT? Arrived very hungry."
Pros: "Boarding went well. Although it was a full flight, they asked for volunteers to check in hand luggage (free of charge) I did, trying to help. But once I picked up my luggage and got to destination point, I noticed that 2 small items (gifts for family) had been pilfered. Not happy and will not volunteer to help again."
Cons: "No food on plane, no entertainment,( unless you download the app) Above pilfered items"
Pros: "Neriande (who issued the boarding passes & took checked bags) and her colleague At the check in desk were amazing - actually going behind the scenes to find a gate checked bag that had been wrongly named and was headed for Toronto when we were headed to LONDON GATWICK"
Cons: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "The food was extremely mediocre for an $18 meal."
Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"
Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Cons: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Pros: "Loved WestJet! They are the best airline, always super friendly"
Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."
Pros: "Great staff. Fast boarding and deplaning."
Pros: "Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at email@example.com"
Cons: "Our original flight was cancelled due to WestJet reasons (plane was not safe to fly) the following evening the flight was supposed to depart at 7pm we didn’t take off until 10:37 pm causing an arrival of 940AM into London instead of 7:23AM primarily because the crew they chose for this new flight was coming from Montreal so we had to wait for them to arrive."
Pros: "Staff was good"
Pros: "Crew was friendly."
Cons: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Cons: "Big 4 hour delay caused that we missed another flight in London"
Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."
Pros: "Excellent Flight to London"
Cons: "Typical Econofare - pay piece meal for everything including a checked bag."
Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"
Cons: "Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice."
Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Cons: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."
Pros: "Landed 10 minutes early. Good landing in tough conditions"
Pros: "Very cheerful and friendly crew. Made the journey very enjoyable."
Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"
Pros: "Basics of chips or pretzels as one food offering"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "comfortable seats friendly crew"
Cons: "no entertainment system, fee for renting tablet not enough room in overhead no complimentary food or drink service"
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Pros: "Helpful polite staff. Many great movies and tv shows to select from."
Cons: "Trying to sleep in an uncomfortable, small, non reclining seat."
Pros: "The flight is decently cheap"
Cons: "Everything else is not really pleasant for a long distance travel. I've never felt more uncomfortable in my life during a flight. But i suppose you get what you paid for."
Pros: "food was good"
Cons: "Delays in connection flight, arrival gate and departure are far away and no help from airlines."
Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Pros: "When they fixed the aircraft it was overcrowded but okay"
Cons: "Their dishonesty. We were delayed 25hours. I am out of pocket by several hundreds of pounds. Two months later they have still not compensated me. yet the Canadians that were on the fight have been reimbursed. The message is loud and clear if you are British do not fly West Jet"
Cons: "You have to download an app to watch movies/tv. There is no food served (transatlantic flight!) unless purchased 48 hours beforehand."
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "the price"
Cons: "they left late"
Pros: "Crew were really nice and good entertainment."
Cons: "Paying for food and alcohol was a bit of a downer."
Pros: "Crew and new, spacious aircraft"
Cons: "Nothing in particular."
Cons: "No USB charging point working and I had purchased on board wifi"
Pros: "Seating and leg room much better than Ryan Air!"
Cons: "Flight delayed due to late arrival of aeroplane."
Pros: "The price point."
Cons: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."
Cons: "Would have been excellent but it was 30mins late"
Cons: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"
Cons: "Lost bags"
Pros: "Generally a smooth experience."
Cons: "The seats are too close together. Charging for drinks is out of character for a good airline. Go back to free non-alcoholic drinks."
Cons: "Should have included meals on flights that are 8hrs."
Pros: "Crew were very friendly and helpful."
Cons: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Pros: "Such nice people"
Pros: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Cons: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."
Pros: "I always look forward to flights on Aer Lingus"
Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."
Pros: "Surprised it was as good as it was having read so much negative news about what British Airways had become"
Pros: "Not a lot"
Cons: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."
Pros: "When my flight was cancelled due to weather they got me on to another flight right away and I didn’t miss my connection. However I waited in line for an hour and a half, maybe I was lucky because I was near the beginning of the line. There was only one person for awhile helping re route people."
Cons: "my seat wouldn't stay up, kept sliding back seat27a."
Pros: "US Customs and Immigration pre-clearance in Dublin allowed me to avoid filling out a landing card and dealing with long immigration lines at JFK. Very good selection of films and TV shows via on board entertainment system. Food decent."
Cons: "Selection of amenities at Dublin Airport in the US pre-clearance area is poor."
Pros: "Lots of entertainment. Spacey seats and plenty of bathrooms."
Cons: "The food wasn't great and I wish they would have picked up the dinner trays way sooner"
Pros: "NO SECURITY CHECK FOR INBOUND FLIGHTS. What a relief!"
Cons: "Cramped rickety stairs, up & down to Passport control. In flight service non-existent. Tepid coffee at absurd $4.50!"
Pros: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Cons: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."
Pros: "Plane was half full."
Cons: "Food was terrible, and if you’re white and your significant other is black you may have to request things for her because she won’t get them even when she asks"
Pros: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Cons: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."
Pros: "Friendly crew, clean and comfortable."
Cons: "Luggage control was a bit off, passengers criss crossing trying to find space. I think the crew could have managed that better."
Pros: "Quick boarding"
Cons: "They lost my luggage. I was with my luggage and personal belongings the whole trip. Received my luggage 2days after returning home."
Pros: "On time, no lost luggage, Entertainment system when working."
Cons: "Seats next to toilette doors, entertainment system not working one of the four booked seats"
Pros: "Check in, boarding and flight all great"
Pros: "Had a very good flight from Dublin to Boston. The crew was great and very accommodating. Loved the movie selection. The food and beverages were wonderful to have on the long flight in the intervals they were handed out. Had multiple flights with Aer Lingus on our trip and was delighted with all of the flights. We will definitely be flying on Aer Lingus again!"
Pros: "The customs clearance out of Dublin is fantastic. Boarding was smooth. The pilot was very communicative and informative. The legroom, even with the electrical box was fine. The food was quite good and served piping hot."
Cons: "Unfortunately we had one grumpy flight attendant who sighed and rolled her eyes a lot. Too bad as all the other flight attendants were great. The seats were hard for such a long flight. The tv monitors had a lot of difficulty but finally worked. The sound was not good and made it hard to hear the dialogue."
Pros: "Munich Airport is very easy to get around, very nice duty free shops with nice clerks. Check in at Aer Lingus was OK, we waited about 1 hour."
Cons: "We were randomly seated in the emergency row #1. Awful uncomfortable place to sit without leg room, especially for someone with long legs, like myself! When I asked if we could be moved, answer was a quick "no"."
Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Pros: "Quick boarding"
Cons: "Slow crew service couldn't get coffee served beyond first 5-6 rows before landing. Crew just putting in time chatting with each other. Couldn't get boarding pass til morning of flight."
Pros: "The seats were incredibly comfy."
Cons: "They kept the cabin lights on throughout the entire flight, so it was impossible to sleep. My rating for entertainment and food is not really applicable because the flight was short and didn't have either."
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "Constant attention to comfort"
Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."
Pros: "Short flight to London"
Cons: "There was no boarding pass issued for the Lon - Ny trip. Additionally, when we arrived to London, there was no direct transfer from our landing gate to our departure gate forcing us to have to exit and then reenter. There was no ground avail to assist either. Since the dub - Lon flight was delayed, we have 60 min to get a boarding passes / re renter security / & had to run to the flight which was a mile all with a 2 yr old."
Pros: "Good attention to detail without being in your face... very prompt"
Pros: "Staff was cordial"
Cons: "Couldn't do an online check in for any of our Aer Lingus flights. Plane was packed, ran an hour late."
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Pros: "Flight crew was very friendly. Seats were comfortable. Food was decent. In-flight entertainment was very good. I would fly Aer Lingus again. Actually, I will make a point to book with this airline. I also really liked clearing US Customs in Dublin. This saved time and hassle when landing at O'Hare."
Cons: "I liked it all."
Cons: "See above"
Cons: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"
Pros: "I was comfortable enough to fall asleep before takeoff. No long lines or waiting"
Pros: "Good experience overall, no issues at all"
Pros: "They were good to my two year old daughter"
Pros: "The entertainment, and that they provide a pillow and blanket."
Cons: "Offered complimentary food of some sort."
Cons: "The pillow and blanket I was given had hairs from other people. It was obvious they were reusedanfnot cleaned"
Pros: "The attendants were nice and the plane was clean. I arrived safely."
Cons: "I haven't flown for over a decade. The general flight was fine, but to my dismay I discovered that the airlines had squeezed an extra seat into each row. They should be ashamed of themselves. We are not animals and airplanes are not cattle cars. At least they didn't used to be. ☹"
Pros: "The blanket and pillow"
Cons: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"
Pros: "My headline says it all. I am a regular user of Icelandair."
Cons: "I never like it when the person in front pushes bac their seat squishing me and putting the screen on the back of their seat too close to my face, but this is true of all sidelined. They should make seats unmovable, or make everyone lie back!!"
Cons: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"
Pros: "Smooth flight."
Cons: "Delayed departure. Icelandair did not hold its KEF to LGW flight for passengers."
Pros: "Blankets and pillows at each seat"
Cons: "Only one drink service on a very long flight. very expensive food choices."
Cons: "It took hanging on a customer service line for just shy of an hour to get rebooked on the next day’s flights to Copenhagen Also they charged me $95 one-way for a single checked bag. That wasn’t clear at all when I booked my flight and will stop me from using your website again"
Cons: "Bad on everything"
Cons: "It was very cold in the cabin."
Pros: "Stopover at Rejyavik and the Icelandic cultural experience on board"
Pros: "And super uncomfortably tight seating. Thank goodness for sleeping pills"
Pros: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."
Pros: "Excellent service. Everyone was very friendly!"
Cons: "At the airport in Iceland we had to go downstairs after we deplaned and then come back up to check in again. No alternative to stairs was offered."
Cons: "There is little room to store stuff....headphones, charfers, toiletry kit, etc."
Cons: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"
Cons: "3 hour delay. Missed connection"
Cons: "Too hot inside"
Cons: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Cons: "Small seat crammed with my neighbor"
Cons: "Would like more movie options"
Pros: "I liked the in flight movie selection."
Cons: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Quick, efficieny, comfy and they really treat the kids well."
Cons: "Delayed baggage reclaim at Gatwick and long immigration lines."
Cons: "Bad entertainment, almost no new movies. No meal or drinks on international flight, food for purchased was not as advertised."
Pros: "For an economy flight it was pretty good. The aircraft was safe and clean. The crew was very attentive and courteous. The food offered was not more than a snack at fairly reasonable cost. I would recommend eating before the trip. The departure was right on time and our arrival was a little early. Our luggage was handled properly and arrived on time with our follow-on flight to Paris."
Cons: "For the price paid,, i really don't have anything against the trip."
Pros: "Finally getting off of Icelandair for good that day."
Cons: "See above."
Pros: "My seat was actually not too uncomfortable. I had travelled on Iceland air a few years ago and thought the seats were pretty tight and uncomfortable. This was better."
Cons: "Minimal beverages. Must bring your own snacks as they are only for purchase."
Pros: "There were blankets. It was cool enough in cabin"
Cons: "Boarding was very difficult, exit a bus and no order to enter plane, lots of problems with people going in wrong direction and very narrow isle to try and cross paths. Very unorganized. Flight was delayed."
Cons: "I could not mov, the legroom was nonexistent, heavy people in front of me."
Pros: "We boarded on time and the plane was clean."
Cons: "We were told we had to check our carry on, which they said was too big, yet others with much larger didn't. The flight attendants were not friendly and we were past up numerous times when they were seeing & collection trash. Half way to our destination two of the three bathrooms were no longer functioning."
Pros: "Excellent service and exceptionally clean planes!"
Cons: "Our suitcases got lost"
Pros: "The people that work for Iceland Air were very friendly and helpful. Our trip to Reykjavik and onto Paris was great. We would fly with Iceland Air again."
Cons: "Armrest that can't go up when with a child"
Cons: "Terribly uncomfortable seat, and it's always a bummer to have to pay for food on a long international flight"
Pros: "Seats were comfortable with plenty of leg room and the flight was smooth and pleasant."
Pros: "The staff were extremely nice and helpful as I was traveling with bridal dress and the suit of the groom, and, seating in economy class, I was worried about stuffing these items in the overhead compartment. The airline staff helped me store these items in a closet without hesitation; and even checked back in with me upon landing to ensure that I wouldn't forget them while exiting the aircraft."
Cons: "Seat has very little cushion, it didn't take long for my lower back and butt to start hurting. A more comfortable seat would go a long way towards helping one forget they are on a transatlantic flight."
Cons: "never again"
Pros: "For economy class the leg room was actually decent."
Cons: "On every other international flight I have flown on meals and drinks are included. Kind of ridiculous you paid for these things individually on the flight b"
Pros: "Friendly attendants Personal tv"
Cons: "Small seats Food service is extra $"
Cons: "The change in Keflavik was unnecessarily confused and lacked clarity."
Pros: "Check in and boarding experience were erfect."
Cons: "Seats throughout majority of aircraft (I.e., Economy section) are flattened from overuse, so they are hard and uncomfortable."
Cons: "Seats are very uncomfortable for long flight ."
Cons: "I liked"
Cons: "Time to upgrade your planes, Alaska Airlines!"
Pros: "Everything was great!"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
Cons: "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "The seat is uncomfortable"
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Cons: "There was no movies in flight while returning back"
Pros: "The entertaining, the aircraft"
Cons: "The food"
Pros: "Got here early"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Pros: "The flight crew was nice. They kept us well hydrated."
Cons: "I expected more from the in-flight entertainment on a 6 hour flight. If I had known I would have brought my own tablet and watched the free in-flight movies that were offered via free Wi-Fi."
Pros: "Nice people"
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Pros: "Really friendly crew"
Pros: "Smooth transition with our connecting flight"
Cons: "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
Cons: "there was screens but no movies or anything"
Pros: "Nice airline very accommodating. Loved first class"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Flight was smooth. Service was perfect"
Cons: "Boarding process is horrible, too many groups, not logical at all. Little space, aisle is so narrow..."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "Friendly flight attendant and arrival earlier than expected"
Cons: "There was nothing not to like. We took off on time, had no turbulence, friendly service and landed early."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Cons: "3 hour delay. Old plane."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Pros: "Nothing, the worse experience I've ever had on a flight from the US Never AA again!!"
Cons: "Unprofessional crew!! The safety instruction was a mess, first it was on the big screen, totally black, only sound, then the crew started a discussion in the ail if the would do the safety instructions yes or no...in the end they did it without explanation what the were doing and in 2 minutes. Al three of them just did something. Rude and chewing gum crew, the dropped a salad bowl but not one of them was thinking about cleaning it up. The entire flight everybody walked over it in to the carpet. Friendlynes and service are two words that does not apply to this crew. From the first flight till the last flight AA made a mess out of it. Canceled our flight in JFK, no help or service, you are on your own when AA cancels a flight, after rebooking our flight we had a 7 hour stopover at Dallas, again no service, no voucher, no nothing. Then today with our return flight AA could not find our ticket numbers, turns out that when they rebooked our inbound flight they forgot to take over the return flight...cost us 2 hours and 10 minutes to check in at LGA Never, ever again with AA, even easyJet provides better service then AA does on intercontinental flight!"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
Pros: "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Cons: "I purchased my flight at 5am the morning to fly out at 930 to be in ucsonbe for 12a. And when i make it to the gate they tell me im a no go. Thant my paymenr was not process but yet i never got an email or call saying different. I recived my boarding pass and my payment was pending!! I got the door shoot in my face and customer services was so rude i ended up buying anothete flight to tucdon with South West. Never flying AA. Pluse getting two shuttles to get onto ur flight is ridiculous!!!"
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Cons: "Uncomfortable. No entertainment."
Cons: "Seat 40, noisy space"
Pros: "Liked the crew, the pillows/blankets and entertainment."
Cons: "Didn't like that they didn't have toothbushes in the bathroom like Quantas has. Food was eh. Wish there were more snacks avail throughout besides chips. Got really hungry."
Airlines flying from Washington to London Gatwick Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to London Gatwick Airport
Masks required on board, masks provided on flights from Washington to London Gatwick Airport
Social distancing seating
Middle seats unavailable to book on flights from Washington to London Gatwick Airport
Testing for antibodies, testing for symptoms for flights from Washington to London Gatwick Airport
Waiving of change fees. Search flexible flights from Washington to London Gatwick Airport